Showing questions tagged: Show all questions
  • Archived

How do I get my bookmarks back from the cloud if I changed my password?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, … (read more)

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Asked by Bcuperus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why asking me to create a new account while i typed my firefox account on firefox send page

Why asking me to create a new account while i typed my firefox account on firefox send page? And the activation page shows error even if i followed the setting password i… (read more)

Why asking me to create a new account while i typed my firefox account on firefox send page? And the activation page shows error even if i followed the setting password instruction.

Asked by Archie_Z 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I forgot my password and had to reset it and i lost all data on it. Can you help me recover all my data as some of it were very important to me ?

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover… (read more)

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover all my data as some of it were very important to me ?

Asked by moka6002 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (read more)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Asked by needshelp0 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When I bookmark I get multiple copies and cannot delete other than one at a time.

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have… (read more)

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have no ability to delete multiple folders or sites at once.

Asked by Wordwaster 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hi , I forgot my 2 authentication details

I cannot remember the authentication app and i have no recovery code I can provide account email and password Account email : *** Account password : *** and also all m… (read more)

I cannot remember the authentication app and i have no recovery code

I can provide account email and password 

Account email : *** Account password : ***

and also all my details

Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***

Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem

I'm attaching a picture of my Passport to verify my identity

Best regards

edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)

Asked by Bruzzonea 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks are not syncing with gmail account

Dear Technical Team, I am using Mozilla Firefox since last 10 years and I have attached my gmail account for syncing of my bookmarks. Two days before, I reinstall windows… (read more)

Dear Technical Team, I am using Mozilla Firefox since last 10 years and I have attached my gmail account for syncing of my bookmarks. Two days before, I reinstall windows and book marks are not automatically syncing as I signed in my attached email. I have gone through all the ways and suggestions available at Firefox forum. I have uninstalled Firefox multiple times and also dis-connect my gmail from Firefox but nothing works. I am in a great trouble, please guide me how I can recover my bookmarks.

Asked by NaveedSaadiwre 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I registered a sync account and synced on Macbook perfectly. But when I tried to syn on my iphone 8plus, the same account was told not existing.

I registered a sync account on firefox for Macbook and synced on Macbook perfectly. But when I tried to syn on my iphone 8plus, the same account was told not existing and… (read more)

I registered a sync account on firefox for Macbook and synced on Macbook perfectly. But when I tried to syn on my iphone 8plus, the same account was told not existing and I was told to create a new account. Then I deleted the sync account from Macbook firefow and registered a new one (with the same email address) on my iPhone. Then the syncing on iphone was perfect. But when I tried to sync on my macbook, the same account was told not existing either.

It seems to me that the sync account on Macbook firefox and the sync account(with same email address) on iPhone firefox are in 2 isolated zones. The 2 devices can not see each other with the same sync account of email.

Asked by ethaninwa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hi, I wanted to create a firefox account with my gmail account email address but can't because it is being used by someone else. Help?

I have had some security issues lately with my home wifi network which started about 2 years ago. Tonight, I wanted to create a Firefox account and it stated that this a… (read more)

I have had some security issues lately with my home wifi network which started about 2 years ago. Tonight, I wanted to create a Firefox account and it stated that this account was in use already. Although, I never set up a Firefox account before; I was a bit dumbfounded. So, I requested the password reset and the message stated that the "Primary account" needs to do this. So, what can I do to unlink my email address from this other account which I did not set up.

Asked by nikzurich 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox Monitor error: Verification token is required

I cannot add a secondary email address to Firefox Monitor. Adding a secondary email address sends a confirmation email to that address. When I click the 'Verify my email'… (read more)

I cannot add a secondary email address to Firefox Monitor.

Adding a secondary email address sends a confirmation email to that address.

When I click the 'Verify my email' link that it sends, a page opens with "Error: Verification token is required".

Asked by billcouper81 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I accidently entered my age as '0' and now it won't let me create an account. How can I change this?

I opened up Firefox today and it suggested that I create an account. I tried to do this, but forgot to fill in the age field, so it automatically set my age as 0. I am 39… (read more)

I opened up Firefox today and it suggested that I create an account. I tried to do this, but forgot to fill in the age field, so it automatically set my age as 0. I am 39, so old enough to have an account. But, if I try to go back to the create account page, it automatically redirects to a page that says "Cannot create account You must meet certain age requirements to create a Firefox Account. " And I can't get back to the actual page.

Is there a way to reset this?

Thanks, Abigale

Asked by millera9 1 year ago

Last reply by cor-el 1 year ago

  • Archived

my newly created account is locked out

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked… (read more)

I created a brand new Mozilla account using my email but when I tried to log in I got a message that said my confirmation email was returned and that my account is locked. I never received a confirmation email from Mozilla to verify my account, and my email is valid. Please help me verify/unlock my account.

Asked by Aristoblis 1 year ago

Last reply by McCoy 1 year ago

  • Archived

Firefox Sync account keeps logging me out

Starting within the past week, Firefox logs me out of Sync whenever I close it (and possibly also randomly when I don't log out). My bookmarks and passwords are still pre… (read more)

Starting within the past week, Firefox logs me out of Sync whenever I close it (and possibly also randomly when I don't log out).

My bookmarks and passwords are still present but I can't, for example, send/receive shared pages from other devices. "Send to another device" appears to work but doesn't actually send until I open the menu and "click here to sign in" (or whatever), then it *instantly* signs in.

I've never used a master password, and Privacy options are set to "Remember History". A couple times recently it's suddenly "forgotten" my device name, so my laptop shows up 4 or 5 times on other devices. I only recently was forced to switch to "stupid Windows 10" which is painful with only 2gb RAM, but I assume that's not related...

In "about:sync-log" there are plenty of "error-sync" log files (I'm not sure whether this is normal, or if there should be zero?)

Here my sync-errror file from today alone: https://pastebin.com/gsUb85tU -- ( potentially identifying data has been {**deleted**}. )

Asked by Rob 1 year ago

Last reply by hellosct1 1 year ago

  • Archived

How do I stay logged in to Firefox on my imac so I don't have to adjust my settings every time I open my browser?

I have Firefox synced on several devices, an ibook, an android and my pc. I just got a new imac desktop and installed Firefox but every time it goes to sleep or I shut it… (read more)

I have Firefox synced on several devices, an ibook, an android and my pc. I just got a new imac desktop and installed Firefox but every time it goes to sleep or I shut it down I have to log back in to Firefox and readjust all of my settings. I don't have this problem on my other devices.

Asked by michael.barnett 1 year ago

Last reply by user633449 1 year ago

  • Archived

Saved log in information is empty after Sync.

Today I start my PC and open Firefox and it asked me to log in to Sync. (Although it was logged in before starting my computer). I log in and Sync. After after that i se… (read more)

Today I start my PC and open Firefox and it asked me to log in to Sync. (Although it was logged in before starting my computer). I log in and Sync. After after that i see there is nothing in saved password. Where are saved password? How can I Get my saved password?

Asked by MAsud 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Can't connect to accounts.firefox.com

I cannot load https://accounts.firefox.com. I get the "Unable to connect" page. Opening a dev console doesn't show anything odd in logs. I tried following the steps on th… (read more)

I cannot load https://accounts.firefox.com. I get the "Unable to connect" page. Opening a dev console doesn't show anything odd in logs. I tried following the steps on this page https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can to no avail. It doesn't work under safe mode either. Other browsers on this same machine load the site just fine. Anything else I can test?

Asked by Stephen 7 months ago

Last reply by FredMcD 7 months ago

Unable to Login

I am unable to login to firefox accounts . I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont… (read more)

I am unable to login to firefox accounts .

I have the correct Email and Password, but it keeps asking me for the conformation code sent to the email for login, but i dont have access to the Email as the password is saved in sync server.

I mean the Lockwise Sync server. No i don't have any device currently logged in to Sync. I recently Formatted my PC, So all files for password manager were lost(I synced the logins to the server before formatting my pc hoping that the Login id and Password for the Accounts would be enough to retrieve them ) and am trying to retrieve the logins.

No luck with the login links i can login but cannot change anything in the settings, it says :

" NOTE: Before you can view or make changes to this section, you will need to verify your email address. "

So any way i try it is asking for the conformation code sent to my Email address Whose password is stuck in my sync server.

So its like


can't access the sync server -------because------- can't access my email for code------because--------can't access my firefox lockwise -------because-------can't access sync server

Need Help ASAP Please.

Asked by 029gautam 3 months ago

Last reply by Wesley Branton 3 months ago

  • Archived

bookmarks and passwords gone

I recently changed laptops because i needed to repair my old laptop. Upon signing into my account on the new computer I come to find out that allllll my passwords, logins… (read more)

I recently changed laptops because i needed to repair my old laptop. Upon signing into my account on the new computer I come to find out that allllll my passwords, logins, bookmarks are gone :((( those were years worth of information. Now idk where they are, who has them, and how to recover them. PLEASE HELP

Asked by wamirza 10 months ago

Last reply by Wesley Branton 10 months ago