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  • Archived

My email address has an apostrophe and firefox won't recognize it as valid. Is there any way to fix this?

I have an apostrophe in my last name and my company email address uses it. I have difficulty signing up for a firefox account because it won't recognize that address. It … (read more)

I have an apostrophe in my last name and my company email address uses it. I have difficulty signing up for a firefox account because it won't recognize that address. It says it is invalid. Is there a solution?

Asked by LatteLove 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How do I get my bookmarks back from the cloud if I changed my password?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, … (read more)

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Asked by Bcuperus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Need to sign in to firefox, but the Sign in button is doing nothing (about:preferences?entrypoint=menupanel#sync)

On about:preferences?entrypoint=menupanel#sync , The button is not functioning and I can't find any other way to sign in to firefox???

Asked by wadoods 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox shaking and bouncing

My Firefox will randomly bounce and shake violently on my second monitor. This appears to have carried through to an entirely new PC and monitors and I've not been able t… (read more)

My Firefox will randomly bounce and shake violently on my second monitor.

This appears to have carried through to an entirely new PC and monitors and I've not been able to resolve it in months of trying.

I have removed and reinstalled Firefox, disabled hardware acceleration and even bought a new graphics card.

I have included a video of the issue here: https://www.dropbox.com/s/i7f20wej53s0im6/20181214_182048.mp4?dl=0

Asked by M_Jones88 1 year ago

Last reply by M_Jones88 1 year ago

  • Archived

I get emails from Firefox, but Firefox doesn't allow me to sign in

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, p… (read more)

I tried to login, Firefox would not recognize my password. I clicked on forgot password, didn't get an email. Tried twice. Opened up a new tab, went to login Firefox, put in my email as user name and my old password and it took. This is very confusing. MY Questions was to be: I start my computer (I don't leave it on all night) everything boots up, I click on Firefox icon and from there it takes minimum 40 seconds to 60 seconds to finally appear. Why is it so slow? Never use to be? Thanks for any answers you can give.

Asked by Sonyy89 1 year ago

Last reply by James 1 year ago

  • Archived

How do i set up a Firefox account?

I find no information instructing how to set up a firefox account. The only info says how to set up a "Sync" account. If this is the same thing, it should say so. I wa… (read more)

I find no information instructing how to set up a firefox account. The only info says how to set up a "Sync" account. If this is the same thing, it should say so. I want to know how to set up a Firefox account

Asked by pastorjd58 1 year ago

Last reply by James 1 year ago

  • Archived

I cannot edit any 'Two-step authentication' settings

Hello, As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify an… (read more)

Hello,

As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify any 'Two-step authentication' settings. I can modify other settings. Logging out is not an option, as I no longer have the 2FA generator and would thus like to remove the old one from my account.

I can modify all other settings, just not any under 'Two-step authentication'. This is not a regression; this issue has been present for well over a year.

Asked by 3sf98a 1 year ago

Last reply by 3sf98a 1 year ago

  • Archived

I deactivated my firefox account years ago. I want to reactivate it (or create a new one with the same email).

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, s… (read more)

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, so I cannot login to that account.

Asked by samuel9 1 year ago

Last reply by samuel9 1 year ago

  • Archived

Why asking me to create a new account while i typed my firefox account on firefox send page

Why asking me to create a new account while i typed my firefox account on firefox send page? And the activation page shows error even if i followed the setting password i… (read more)

Why asking me to create a new account while i typed my firefox account on firefox send page? And the activation page shows error even if i followed the setting password instruction.

Asked by Archie_Z 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Hi, my Firefox Sync account works perfectly on Android 8.0, but it doesn't work on my laptop. I can't receive the confirmation email. Can you help ?

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and … (read more)

I have added firefox@accounts.com to my gmail verified adresses, so I don't know what's wrong. I went through the same confirmation process on my LG G6 (Android 8.0) and everthing works fine. But when I try (on many occasions) to sign in on Firefox Sync on my laptop (with the same email and login of course), I need to wait for the confirmation email, which never comes.

Asked by sgk11 1 year ago

Answered by FredMcD 1 year ago

  • Archived

My bookmarks won't stay sorted.

There are several questions about this. I've opened my own on this very issue several months back. Title says it all. Bookmarks don't stay sorted at all. Sorting by the b… (read more)

There are several questions about this. I've opened my own on this very issue several months back.

Title says it all. Bookmarks don't stay sorted at all.

Sorting by the bar, or through the Library button, doesn't make them stay. Signing out of my profile, removing it, and signing back in doesn't fix it.

Bookmarks will become jumbled at random. Could be every ten minutes, or sessions between, say, work and home.

The heck is going on?

https://support.mozilla.org/en-US/questions/1103105

This issue is quite old, and still exists. Why?

Asked by rannday 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

I forgot my password and had to reset it and i lost all data on it. Can you help me recover all my data as some of it were very important to me ?

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover… (read more)

I forgot my password and had to reset it, but i didn't notice the part that said i'll lose all data on this account and i lost all the data on it. Can you help me recover all my data as some of it were very important to me ?

Asked by moka6002 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

can't sign in. Phone was wiped along with 2FA codes

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting th… (read more)

My phone was wiped while it had the 10-Digit recovery codes and the Authenticator app which had the other 2FA codes. How do I get my account back? I've tried resetting the password but it still wants 2FA codes.

Any help would be appreciated even if it is to let me know it is a lost cause. I would make a new account, but the one that's locked uses my main email account.

Asked by needshelp0 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When I bookmark I get multiple copies and cannot delete other than one at a time.

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have… (read more)

i have recently bookmarked several sites. Multiple new folders are created and when I try to select all of them to delete them, I can only select one at a time. I have no ability to delete multiple folders or sites at once.

Asked by Wordwaster 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hi , I forgot my 2 authentication details

I cannot remember the authentication app and i have no recovery code I can provide account email and password Account email : *** Account password : *** and also all m… (read more)

I cannot remember the authentication app and i have no recovery code

I can provide account email and password 

Account email : *** Account password : ***

and also all my details

Name : Alberto Surname : *** Born : *** Italian CF ( fiscal code ) : ***

Could you please tell me the app I used to do the authentication and send me a barcode to be scanned to do the 2 step authentication ? I thik this is the most secure way to proceed but i let you find a possible solution for this problem

I'm attaching a picture of my Passport to verify my identity

Best regards

edit: removed personal information for your protection - this is a public forum, don't post sensitive information here! (philipp)

Asked by Bruzzonea 1 year ago

Last reply by cor-el 1 year ago