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  • Archived

A cuuple of days I changed my code for firefox. You asked me if i want change back and otherwise other codes

Firstly; I am 77 years and represent a non understanding in computing. I recently changed fierfox code to ensure contact between my mobilephone and a table computer.… (read more)

Firstly; I am 77 years and represent a non understanding in computing. I recently changed fierfox code to ensure contact between my mobilephone and a table computer. I dont remember the old firefox code. My bankid does not work after change. My question; do I need to give new codes to bouth devices shall i also change other codes making Sync. Thanks for help and sorry for my halting english. Yours kjell ryden

Asked by kgh.ryden 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Cannot open attachments in Outlook; cannot visit several websites other browsers open with no problem

Hello, Firefox has been getting worse with the latest updates to the browser. There are several websites I've attempted to visit that I received an error message when usi… (read more)

Hello, Firefox has been getting worse with the latest updates to the browser. There are several websites I've attempted to visit that I received an error message when using Firefox, but opened without a problem with another browser. I am also having issues when trying to open attachments someone has sent to me in Outlook. I can read the email, but cannot open the attachments to the email. Are there any indications Firefox has been having these problems? If yes, are there fixes in the works?

Thank you, Marc

Asked by dmrc07 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Trouble loading on Mac Book Air

AOL Mail and Twitter no longer load starting today using the Firefox browser. Have restarted and pretty much spent a couple hours trying to fix on my own. AOL keeps tryin… (read more)

AOL Mail and Twitter no longer load starting today using the Firefox browser. Have restarted and pretty much spent a couple hours trying to fix on my own. AOL keeps trying to load the mail but won't...but works great on my IPAD and my IPhone. Same with Twitter...it's just stuck on the loading screen. Cleared history and cache but nothing works. HELP.

Asked by dbqjp 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Reseting Windows 10 delete my account information

I have reset my Windows 10 OS with the windows repair tool, I have since lost all the data linked to my account such as password, bookmark, profile settings, etc... I tr… (read more)

I have reset my Windows 10 OS with the windows repair tool, I have since lost all the data linked to my account such as password, bookmark, profile settings, etc...

I tried to sync multiple time to no avail.

Asked by batian13 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Clicking on a "mailto" link opens a new tab then automatically closes immediately

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email… (read more)

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email is created. I see that other users have reported this behavior in the past, and I've tried the suggested remedies without success. Specifically, I ran Malwarebytes, and it found no threats. I then started Firefox (on the Mac) via the Option key (to start it without ad-ons), and that does not change the behavior. I'm on ver 99.0.1 of FF, which is up to date as of 4/20/2022 (today). My Mac OS is also up to date (ver 12.3.1). My Mac is a 2021 MacBookPro with the Apple M1 Pro chip. I use gmail. OTHER BROWSER (like Safari and Chrome) can open "mailto" links in a new tab in FF (which is my default browser, and used for mailto links) just fine! Here is an example of the URL that I see in a new FF tab opened via Chome: https://mail.google.com/mail/u/0/?fs=1&tf=cm&source=mailto&su=Cover+of+the+River+Journal&to=Steve+Mones%3Cstevenmones@optonline.net%3E Any help would be appreciated. - Thanks, Jim

Asked by mrjimchristensen 2 years ago

Answered by mrjimchristensen 2 years ago

  • Archived

Cannot mute any video/audio player on any website in firefox, also attempting to mute a tab has no effect on audio, which continues to play

Cannot mute any video/audio player on any website in Firefox, also attempting to mute a tab has no effect on audio, which continues to play. For example the audio control… (read more)

Cannot mute any video/audio player on any website in Firefox, also attempting to mute a tab has no effect on audio, which continues to play. For example the audio controls on YouTube do not function. Attempting to lower the volume does not work, nor does attempting to mute the player. I also experience this on Twitter and Twitch as well as any other website I visit to consume video or audio media. This issue is exclusive to Firefox on my system and is not present it Chrome or other Chromium based browsers.

Asked by dimike96 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Video streaming freezing/stuttering when tabbed into another fullscreen application.

Hi, Its been happening for a while now and i assumedd it was hardware related in the past but after upgrading the rig i thoguht id see if it changed but it didnt i can ev… (read more)

Hi, Its been happening for a while now and i assumedd it was hardware related in the past but after upgrading the rig i thoguht id see if it changed but it didnt i can even run stress tests pushing gpu and cpu to the max and still the video plays fine but when i go into another fullscreen application the freezing/stuttering begins, when i go on most if not any website that streams video, Netflix/Twitch are the main culprits when i tab into another appliaction they stutter if not freeze completley but the audio remains fine, i tried to troubleshoot and come up short so thought id try my luck here, Ive tried disabling (Even uninstalling) all plugins and restarted and no joy, created a new profile and used that, no joy, however when i launch firefox in troubleshooting mode from about:support the issue isnt present and i cant figure out what the issue is since it occurs on a new profile with no changes or addons which i thought was the same as launching in troubleshooting mode but there seems to be something different which i hope to find out, streaming outside the browser through apps like netflix works fine when im in another application just not in browser specs are below if it helps:

FF Version: 99.0.1 (64-bit) GPU: RTX3090 (Around 80% usage at absoulte maximum in another game for instance so still room it can be around 50% when on low demand applications and stutter still happens) CPU: I7-12700K (Around 50-60% usage in a high demand game so without that its barely even using any effort) RAM: 32GB 4800Mhz (Again under load still half of that left to use) Internet download speed: 1Gbps (Doesnt flucuate from monitering it, hard wired via ethernet)

Summery:

My profile: Stutters Freezing My profile all addons disabled: Stutters Freezing Brand New profile with nothign changed (And not logged in): Stutters Freezing Launch in troobleshooting mode from about:support: No stutters/freezing (Even when the hardware is being pushed)

Asked by Josh447 2 years ago

Last reply by Josh447 2 years ago

  • Solved
  • Archived

Tumblr window/tab doesn't respond/refresh

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection. Web links in other tabs have no problem… (read more)

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection.

Web links in other tabs have no problem, only Tumblr.

Closing out the tab which Tumblr is in and opening a new tab and inserting the link produces the same result as if there's no internet connection.

The only way so far to rectify the problem is to close out Firefox, then restart. There also seems to be a delay in Firefox closing. When I click on the Firefox icon to open it, a pop-up appears that Firefox is already running, would you like to close it?

Asked by h100series 2 years ago

Answered by h100series 2 years ago

  • Archived

Can't connect to a website after Firefox update.

I get an ERROR when I try to access the OKCupid.com Site from my PC (Firefox, latest version) or use the link from the email sent to me by OKCupid (which should open in F… (read more)

I get an ERROR when I try to access the OKCupid.com Site from my PC (Firefox, latest version) or use the link from the email sent to me by OKCupid (which should open in Firefox).

I’ve cleared all cookies and still get a screen that says :

“It’s not you, It’s us. We’re having trouble reaching our servers. Please try again”

Retrying does not help.

I can get access using Microsoft Edge.

Is there a solution for the problem ?

Thanks, Rod

Asked by roderickcs 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmark bar is empty (and RMB does not function over it) after every browser restart

Hi... When I restart the browser, the bookmark bar is empty on startup and it also does not respond to anything. You can't use RMB on it and you can't drag a bookmark on… (read more)

Hi...

When I restart the browser, the bookmark bar is empty on startup and it also does not respond to anything. You can't use RMB on it and you can't drag a bookmark onto the toolbar.

I have tried 500 billion different thing with no luck - for instance:

  • Refresh
  • Reset toolbars to default
  • Reinstall and complete deletion of profile etc.
  • Diagnostic start with extensions disabled

...and probably a few hundred other things, but the problem reappears every time.

I'm using sync, so every time I've deleted/cleared etc., I log back in to sync and it syncs back bookmarks. Everything is great until I close the browser and restart it - then the bookmar toolbar is empty and unresponsive again.

The problem appeared recently - probably within the last 1-2 weeks.

Please help. :)

Best Regards, $Øyvind

Asked by galar 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Bookmarks Sidebar Not Responsive

I am using the bookmarks sidebar with Firefox on Windows 11. Several times a week, the bookmarks toolbar will become unresponsive - Clicking on links or folders to open/… (read more)

I am using the bookmarks sidebar with Firefox on Windows 11. Several times a week, the bookmarks toolbar will become unresponsive - Clicking on links or folders to open/close doesn't work. Closing and reopening the browser solves the problem. I can still click on links on web pages and open or close tabs, just the bookmarks sidebar becomes unresponsive.

I have literally no extensions installed in Firefox, just the default Facebook container. No themes other than the system theme either.

Any thoughts to resolve the issue?

Thanks!

Asked by Tim Martin 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Unable to login into Credit Union

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication… (read more)

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication when entered, just sends me back to login again. A very repetative process whereby the 2 step authentication is not being recognized, thus back to login over and over again!

The process works correctly using Safari

MacOS 10.14.6, FF 99.0.1

Thanks

Asked by cldennis2014 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Fire Fox browser will no longer support Sam's Club Credit card website.

I've used your firefox for my browser for many years and now Sam's Club Credit Card website says you do not support it. Help me fix it for samsclubcredit.com … (read more)

I've used your firefox for my browser for many years and now Sam's Club Credit Card website says you do not support it. Help me fix it for samsclubcredit.com

Asked by Jodi 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost all my research work on private tabs due to crash

So i have been doing some research on a topic and had tons of tabs open in private tabs (I have this bad habit to start researching on some topic in private windows coz m… (read more)

So i have been doing some research on a topic and had tons of tabs open in private tabs (I have this bad habit to start researching on some topic in private windows coz more user access this laptop ) , i had to note down all the info but then suddenly the firefox browser crashes and i lose all my tabs .. is THERE ANY WAY TO GET BACK MY TABS OR ATLEAST THE LIST OF THE SITES SO I CAN GO BACK ON THEM TO RETRIEVE SOME INFO ???

Asked by raghavgarg.rgvg 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My website session variable is being cleared - intermittently

My application www.myfloorschedule.com has always worked well with Firefox. Beginning last month users report that they are being taken back to the home page while trying… (read more)

My application www.myfloorschedule.com has always worked well with Firefox. Beginning last month users report that they are being taken back to the home page while trying to work in the application. This occurs intermittently. Internally, our code does returns you to the home page when the session variable is null. I am able to replicate this problem. It occurs all the time when I turn on strict privacy. But with strict privacy off, it still occurs, although not on every page, all the time.

I suspect Firefox because testing with Chrome and Edge give no similar problem.

Thanks for any ideas on this. Terence

Asked by terencew 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox janking when I focus on a tab containing a webm

Hello, I've identified a 1-2 seconds jank when I open a page containing a .webm player. This was a trial and error kind of thing but eventually, I realized that was the … (read more)

Hello,

I've identified a 1-2 seconds jank when I open a page containing a .webm player. This was a trial and error kind of thing but eventually, I realized that was the common pattern among the pages that were giving problems.

I ran the profiler and it's very clearly visible when the problem arises but here my knowledge of Firefox and its tooling falls short and I don't know how to find the root cause of the issue, that probably is not an extension since it appears on different Firefox accounts and in incognito mode.

Asked by simone.robutti 1 year ago

Last reply by cor-el 1 year ago