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  • Archived

Tab Bar Freezes

So, a few minutes ago, I was trying to open a tab, and suddenly my tabs froze. When I clicked on the tabs, nothing happened. I couldn't get back to any of the pages I was… (read more)

So, a few minutes ago, I was trying to open a tab, and suddenly my tabs froze. When I clicked on the tabs, nothing happened. I couldn't get back to any of the pages I was on. So I exited the browser, and when I reopened the browser, even my pinned tabs were gone. This has happened a few times in the past. I used to just brushed it off, but I don't have the patience right now. What if this happens when I'm in the middle of typing out an essay? What if my progress isn't saved then? I can't have that happening, so I need to know. What should I do when my tabs are frozen and unresponsive?

Asked by Nadya M 1 year ago

Last reply by Terry 1 year ago

  • Archived

Under Extensions in Developers Edition, the Customize Theme option loads a blank page.

I have just installed the developer edition of Firefox and on the screen where I can install extensions/themes/add-ons, there is a link to create a custom theme. https://… (read more)

I have just installed the developer edition of Firefox and on the screen where I can install extensions/themes/add-ons, there is a link to create a custom theme. https://color.firefox.com/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_content=theme-footer-link

It loads a blank page and nothing else.

Asked by Jase 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

the plus tab to open a new tab has disappeared from my browser

Hello, For no reason I can easily identify, the plus symbol labeled tab to open new tabs from the browser has disappeared. I can still easily use the right click of the m… (read more)

Hello, For no reason I can easily identify, the plus symbol labeled tab to open new tabs from the browser has disappeared. I can still easily use the right click of the mouse or the control t keyboard trick, but I would much prefer the convenience of the ever available and accessible plus tab option. Your help to restore this feature would be very much appreciated. I use a Dell pc laptop with Windows 365 and Firefox. Thank you, Milagra Tyler [email removed from public]

Asked by milagras 1 year ago

Answered by cor-el 1 year ago

  • Archived

My account wipe off overnight

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i chang… (read more)

Hello, i don't know what happen to my Firefox account i used it last night and i on my pc today to find out i'm log out i tried login it says wrong password which i change the password then i find out all my information is gone including all my save password.

Asked by talk2rasaq 1 year ago

Last reply by Paul 1 year ago

  • Archived

FF 99.0 on Mac causes problems with slack

I just updated to 99.0 on Mac. Now slack tabs have real problems : (1) threads do not open, (2) the nav bar on the left does not have enough real estate to show noti… (read more)

I just updated to 99.0 on Mac. Now slack tabs have real problems : (1) threads do not open, (2) the nav bar on the left does not have enough real estate to show notifies, etc., (3) terrible font everywhere. The Slack app on Mac does not have these problems. Please advise or fix.

Asked by jcates66 1 year ago

Last reply by jcates66 1 year ago

  • Archived

Did I lost all my previous bookmarks?

I want it to troubleshoot my computer freezing with every web browser, so i decided to install firefox in another drive with more space in my computer, so before uninstal… (read more)

I want it to troubleshoot my computer freezing with every web browser, so i decided to install firefox in another drive with more space in my computer, so before uninstalling firefox i decided to make an account to save all my bookmarks in which i did and everything seems ok. When I uninstall firefox and install it through the other hard drive I decided to log to my firefox account so I can download all my previous saved bookmarks, but when I hit the 3 horizontal parallel lines icon in the top right corner I see the sign in button but it only take me to create an account and not sign in. After a few tries to find help in the website and trying to chat with someone in which it seems that option is not available i decided to make an account with the same email and password and it let me. So for my understanding so far, somehow I lost all of that data, or didn't I?

Asked by luismjp660 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Override colors SHORTCUT

Please, please!, a SHORTCUT to switch "override page colors" between ALWAYS & NEVER. Please!. Make this simple change implies: 1)Click on three horizontal bars icon … (read more)

Please, please!, a SHORTCUT to switch "override page colors" between ALWAYS & NEVER. Please!.

Make this simple change implies: 1)Click on three horizontal bars icon 2)Click on Settings 3)A bit scroll down 4)Click on "Colors" 5)Click on override colors bar 6)Click on "always" OR "never" 7)Click on "Acept" 8)Click on close Settings tab.

7 clicks and 1 scroll down.

Please, PLEASE!, a shortcut!, a quick, light, smart shortcut to avoid this mess, this annoying process when we need see pages dark or light, when we work at daylight or at night.

Please, a shortcut, a hotkey, a quick keyboard combination to never ever see that menu again and repeat all that process again.

thank you THANK YOU, very much. Thanks, really.

Asked by Reaversword 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

right clicking on an image to "copy image"

All of a sudden when searching images, whether using Duckduckgo I used to be able to click on an image then it opens in a separate browser window. I could right click on … (read more)

All of a sudden when searching images, whether using Duckduckgo I used to be able to click on an image then it opens in a separate browser window. I could right click on the image and had a sub menu flyout where I choose "copy image". Now I'm getting a small skinny vertical box opening within and over lapping the photo instead of the sub menu so now I can't copy the image. Here's a screenshot. I've never had this happen before.

Asked by botroda 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Add ons not loading at the bar at the top

Hello I want to use my extensions but I cant access them. Usually they appear at the bar at the top of the browser, but as of recently I can't use my Add-ons. If you look… (read more)

Hello I want to use my extensions but I cant access them. Usually they appear at the bar at the top of the browser, but as of recently I can't use my Add-ons. If you look at the image I shared you will see where the Add-ons should be. Any help is appreciated. Thank you.


                                                                        -Bob Door

Asked by Bob Door 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

AdFender no longer blocks ads since I installed Firefox version 99.0

AdFender no longer blocks ads since I installed Firefox version 99.0. My copy of AdFender is not an add on. Three years ado, I installed AdFender as a stand alone progr… (read more)

AdFender no longer blocks ads since I installed Firefox version 99.0. My copy of AdFender is not an add on. Three years ado, I installed AdFender as a stand alone program and let AdFender link to my browser when I open my browser. Up to now, updates to Firefox have not affected this arrangement.

I still have Explorer 11 installed and AdFender is still working correctly when I use Explorer as my browser.

Asked by Raymond DiFrpnzo 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Problem with hw video decode on 1135g7

I has notebook ThinkPad E14 Gen 2 with i5-1135g7. First time I discovered problem in Firefox 95. I used win 10. HW decode stop working at all. I don't changed anything(no… (read more)

I has notebook ThinkPad E14 Gen 2 with i5-1135g7. First time I discovered problem in Firefox 95. I used win 10. HW decode stop working at all. I don't changed anything(no new version of driver have been installed, no browser update, bios and etc) hw decode just stop working in Firefox. Edge and video players still use hw decode. I tried to reinstall firefox with fully cleared(remove Mozilla folders from appdata and clear temp folder) but it don't solve the problem. Recently I hear that in firefox 100 av1 will be accelerated with hw decode. I decided to make clean install of win 11. And in clear system(no matter win 10 or win 11) firefox use hw decode. I was happy with it, but no long. When I turn ac charge off and tried to start youtube video it tried to start in 10-20 seconds and then plaing without hw decode. And It not changed back when I connect ac charge back and make reboot. And clear install of firefox also has no effect. I think it in the same state as it was before windows reinstall. It can be matter than I set windows settings for ac mode max performance and for battery mode max energy efficiency. Also I had klite codec pack installed but all work with it while I was on ac(and other programs continue work now).

I think hw decode very matter for notebooks battery lifetime. I sad that I had to use edge to watch youtube. I hasn't problems like this in my desktop pc with nvidia card(but it always in max performance mode).

At least I watching how to reset firefox hw decode state to find which is cause problems(windows energy saving settings, codec pack or something else). I not found any information about this.

Asked by abubaca4 1 year ago

Answered by abubaca4 1 year ago

  • Solved
  • Archived

Firefox automatically downloading files instead of asking

After a forced update, firefox stopped giving the popup that lets you choose what to do with the file. A temporary fix is to go into options and set "Always ask you wher… (read more)

After a forced update, firefox stopped giving the popup that lets you choose what to do with the file.

A temporary fix is to go into options and set "Always ask you where to save files", however this is clunky, and much much slower, so is there any way to get this popup back?

If not, then i will have to migrate to a different browser for safety, since this new "Feature" can be easily abused by hackers and malicious websites.

Asked by cvfnfyltcglvwjgzve 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox downloads

When I download now (.cpp files) I am no longer able to open the files with VS community without the file being downloaded on my computer instead of temporarily stored in… (read more)

When I download now (.cpp files) I am no longer able to open the files with VS community without the file being downloaded on my computer instead of temporarily stored in my ram. This is critical for me when marking as a TA.

Asked by fampow1 1 year ago

Last reply by fampow1 1 year ago