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  • Archived

Your software is blocking me from investigating web sites prior to placing an order. Why

For probably 40 days now, whenever I want to go to a web site to place an order your software is blocking me. I am 78 and to my knowledge I have never changed anything. W… (read more)

For probably 40 days now, whenever I want to go to a web site to place an order your software is blocking me. I am 78 and to my knowledge I have never changed anything. What do you suggest when I want to research a company prior to placing my order? Glad to know kindness is the heart of your community group cause I am old. Sandra

Asked by grandmamcquinn 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

instagram video upload problem

Hello I love Firefox and I primarily use Firefox on all my devices. I manage facebook and instagram account using facebook content studio. I have no problem uploading vid… (read more)

Hello I love Firefox and I primarily use Firefox on all my devices.

I manage facebook and instagram account using facebook content studio. I have no problem uploading videos to facebook. I upload the videos to Instagram from this link (https://business.facebook.com/creatorstudio/instagram_content_posts). I'm not having a problem uploading a post(image). but I'm having trouble uploading the video. The problem I have is: the video upload continues up to 99.9%, but somehow it does not go to 100%. I cannot share the video unless it is 100%. I try again, close and open the tab and sometimes even restart the browser. Not all the time but too many times I have this problem. I upload the same video to twitter, facebook and instagram. video uploads to twitter and facebook without any problem, but not to instagram. I wait for a long time, but unfortunately it is not 100%. I have been using the Google Chrome browser for video uploads for a while because firefox has not finished uploading, and I have not encountered any problems so far. I only experience this problem when uploading videos to Instagram and through firefox.

I am using Facebook container and Tab Reloader plugins. I also wrote this problem on facebook, but they do not seem to have a problem. please find a solution to this problem. I want to use firefox. not chrome u.

best regards

Asked by Fero 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

My screen in Firefox is purple and I can't read anything

I don't know how this started but I'd be really grateful for help. Firefox is virtually unusable now. (See attached photo.) And BTW: I can't even see how this could be he… (read more)

I don't know how this started but I'd be really grateful for help. Firefox is virtually unusable now. (See attached photo.)

And BTW:

I can't even see how this could be helpful to anyone but maybw it's to do with specific sight problems some people have? Why doesn't something show up to say "You are in xxx mode which makes your screen purple. The purpse of this function is xxx To return to normal mode do yyy."?

I think Firefox staff, like most people in IT, really don't understand that non-techies like me just want the thing to work! No, I don't want to spend hours sorting it out!

Nick

Asked by nicknuttgens 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Browser issues

I am having these problems with Firefox and do not want to change my default settings: 1. I can not track a package from UPS Worldship (UPS tech. can not figure it out). … (read more)

I am having these problems with Firefox and do not want to change my default settings:

1. I can not track a package from UPS Worldship (UPS tech. can not figure it out). 2. Our products on Amazon that we sell do not add to cart. I have to go into History and clear out cookies and cache.

Can you give me a recommendation on correcting these problems?

Asked by dana14 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

primary password

This primary password has put my computer in a world of hurt.. I removed it and it keeps asking me for the password.. I have lose all my password which now I have to chan… (read more)

This primary password has put my computer in a world of hurt.. I removed it and it keeps asking me for the password.. I have lose all my password which now I have to change all of them.. I can't get rid of it.. I am changing browsers and will never be back and I have been using this since day one. Good bye

Asked by rottav 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Facebook posts disappear

Good morning, So, unfortunately I have to use facebook to keep updated with stuff, however, recently (its been a few months now) - when I click on the "See more" under a … (read more)

Good morning,

So, unfortunately I have to use facebook to keep updated with stuff, however, recently (its been a few months now) - when I click on the "See more" under a long post when using my laptop (I don't use FB on the mobile app) the whole post disappears.

Hope there is a way to fix this!

Have a good day!

Asked by damianshekar 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

tab crash

I have bullseye (debian 11) and firefox-esr tab crashs when I try to listen to audio or to view any video. Here are crash report numbers: 47aaeea0-0910-d8bc-e7d5-6742f… (read more)

I have bullseye (debian 11) and firefox-esr tab crashs when I try to listen to audio or to view any video. Here are crash report numbers:

47aaeea0-0910-d8bc-e7d5-6742fa75a70c 11/28/21, 11:04 AM 3f5c0b54-2ab2-b98b-dcd5-617c3addf571 11/27/21, 1:38 PM 686af0ac-7317-ba36-3750-8d44d7f00023 11/27/21, 1:26 PM 10934b9b-4fc7-25e3-da3f-152540986257 11/27/21, 1:19 PM 121ccd93-0122-7190-1b71-513c8200ec6a 11/27/21, 11:31 AM 18de7789-5ce6-d281-a434-a276608b7a63 11/27/21, 11:26 AM

Love some solutions thanks.

Asked by williamakin 10 months ago

Last reply by cor-el 10 months ago

  • Archived

can not run walmart its jumps & I can not shop with it jumping

I go to walmart.con & O my word! the right side jump up & down I can not stop it. I have tried truning all the cookie && off in fire fox & still don't… (read more)

I go to walmart.con & O my word! the right side jump up & down I can not stop it. I have tried truning all the cookie && off in fire fox & still don't help. so I called walmart & they are lost plus they just up dated there site & now I have to call in order plus this is the only web site it does this on. so I know its not US.I have been with you over 20yrs & I will not live with out my fire fox! but this is so messed up I am lost now on what els to try.so if any one has an idea please let me know.I am not giving up my fire fox for no one!!! alisa wright og wyoming 307 331 4189 .& my pc is a new allinone hp

Asked by Wyominglady8 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Posting request to Server is giving error from Firefox but work perfectly fine in Chrome

Hi, I am positing a request to my server and I am getting following message with popup having cancel and resend button - To display this page, Firefox must send informat… (read more)

Hi,

I am positing a request to my server and I am getting following message with popup having cancel and resend button -

To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier.

When I click on resend button, Firefox display application page to re-submit the request. Again it display popup message with cancel and resend button. This continues for ever

The above mentioned behavior is not seen in chrome browser and it work perfectly fine in chrome. Firefox version is 94.0.2 (64-bit).

Thanks in advance for help.

Regards, Samir

Asked by Samir Arora 10 months ago

Last reply by jscher2000 - Support Volunteer 10 months ago

  • Archived

Can not see videos on certain news sites

Nascar for one, there is no error message, just a white space where the video should appear but does not. There is no error message. https://www.nascar.com/video/franchi… (read more)

Nascar for one, there is no error message, just a white space where the video should appear but does not. There is no error message. https://www.nascar.com/video/franchise/all-videos/sneak-peak-kevin-harvicks-car-stopping-burnout-on-broadway/ Clicking on another video, the caption changes, but still on video.

It plays fine in Chrome. I am using 94.0.2 I have tried unchecking hardware acceleration and use recommended settings.

Thanks Henry

Asked by Henry 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

firefox browser issue.

Have latest version of browser running on Windows 11 Pro with all updates. All websites work fine except for Houston Chronicle Paper. Contacted them and they see no prob… (read more)

Have latest version of browser running on Windows 11 Pro with all updates. All websites work fine except for Houston Chronicle Paper. Contacted them and they see no problems on there end. Suggested deleting cookie and cache which I did. Site is slow loading pages and the refresh button on top left page is always blinking. Exiting and restarting the browsing of the paper several times get me through it. Any thoughts?? Michael Lindley

Asked by mhlindley 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Cant send free gifts to friends on my friends list

it has been 3 days that firefox is saying Sorry, this feature isn't available right now: An error occurred while processing this request. Please try again later. Please … (read more)

it has been 3 days that firefox is saying Sorry, this feature isn't available right now: An error occurred while processing this request. Please try again later. Please help me with this

Asked by frysyan 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

I can no longer use firefox to access my e-mail. The search no longer works on Firefox. I've tried all your suggestions with no luck. It works fine on Microsoft Edge - I just don't get it.

Firefox no longer is letting me perform a search in my e-mail. Nothing happens whenever I try it except a retry comes up. Not good. I will miss Firefox as I've had it … (read more)

Firefox no longer is letting me perform a search in my e-mail. Nothing happens whenever I try it except a retry comes up. Not good. I will miss Firefox as I've had it for years.

I've tried all your suggestions with no luck. It works fine on Microsoft Edge and safari - I just don't get it.

Asked by lazydayemail-2 9 months ago

Last reply by FredMcD 9 months ago