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  • Archived

Firefox Startup on MacOS with Shortcut Always Goes in Troubleshoot Mode

Whenever I start Firefox up with a shortcut on macOS instead of clicking on the dock icon, it asks me to start firefox in troubleshoot mode. I use automator for setting "… (read more)

Whenever I start Firefox up with a shortcut on macOS instead of clicking on the dock icon, it asks me to start firefox in troubleshoot mode. I use automator for setting "launch applications" shortcuts for my favourite apps. Doing the same with safari or chrome doesn't give me an issue so I'm wondering why firefox wants to start in troubleshoot mode everytime it isn't open the regular way?

Thanks in advance for your feedback!

Asked by samuelgagnon12 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Amazon return page does not print properly

Have had problem printing Amazon return instructions and QR code for several weeks now. FF Windows is up-to-date @ 94.0 Fails in Troubleshooting Mode Fails with all exten… (read more)

Have had problem printing Amazon return instructions and QR code for several weeks now.

FF Windows is up-to-date @ 94.0

Fails in Troubleshooting Mode

Fails with all extensions disabled

Screen shots attached

Asked by Earl A 9 months ago

Last reply by Earl A 9 months ago

  • Archived

Redirecting to Wrong Page

Hi, I just downloaded Firefox to my Mac. Everything is updated. The browser works like this: I type in a URL. First, a full-screen pop-up window that asks me to install a… (read more)

Hi, I just downloaded Firefox to my Mac. Everything is updated. The browser works like this:

I type in a URL.

First, a full-screen pop-up window that asks me to install an Add-on. (I read the Info - looks like an advertisement? - What is this? - Is this Normal? -Is this going to happen all the time?

Next, a series of "redirect" URLs flash across the search line...

Next, I end up at some completely random site.

So, my basic question as a new-to-Firefox user is, as politely as possible, WTF???

My first experience of Firefox...Do I feel safe? NO. I looked at the Help/FAQ section and, apparently Firefox Support hasn't encountered this issue?

I've been forced to jump into forum discussions to make it work. SUCKS. So, is it malware that was downloaded with Firefox? I don't know. Should I toggle something in about:config to "true" or to "false"? I don't know.

If this "redirect" feature is just part of Firefox, PLEASE just tell me. I'll use a different browser.

Asked by dtnewcombe 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

cannot download or open files from other sites

Unique problem with dowloading files. when i first boot up the computer, and go to one of several sites that I work with to download a file of some kind even Zoom links,… (read more)

Unique problem with dowloading files. when i first boot up the computer, and go to one of several sites that I work with to download a file of some kind even Zoom links, the save file or open file box is grayed out and i cannot open or download the files. However, as soon as I restart the computer, it clears that up and I then do everything. why?

Asked by daveg4 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

problems with many websites

Do you know that Firefox is more and more become difficult to use as many professional websites can't be use with Firefox? Such as BMO online banking, Manulife, etc? It i… (read more)

Do you know that Firefox is more and more become difficult to use as many professional websites can't be use with Firefox? Such as BMO online banking, Manulife, etc? It is time to

Asked by Veronique Dewilde 9 months ago

Last reply by FredMcD 9 months ago

  • Solved
  • Archived

app to sign out and immediate sign right back in.

I used to have an APP that looked like a backward c to sign out. It gives you 3 different time lengths to use. Then it warns that all data will be lost. You press the … (read more)

I used to have an APP that looked like a backward c to sign out. It gives you 3 different time lengths to use. Then it warns that all data will be lost. You press the key at the bottom and signs you out and then immediately right back in. This just disappeared.

Also where are all the apps that were grouped together I think they were under command? I could just click on one (like the printer) and drag it to my task bar. I can't find it either.

Asked by aniawa 9 months ago

Answered by cor-el 9 months ago

  • Archived

My duckduckgo in Firefox suddenly switched ot Danish; how do I return to English?

Answer the above question [Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.] … (read more)

Answer the above question

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by absenggroup 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

94.0.1 (64-bit) update reset my settings

Firefox just updated to 94.0.1 (64-bit). When I restarted the browser, I found it had deleted my home pages. Fortunately, I have them in Edge and was able to set them u… (read more)

Firefox just updated to 94.0.1 (64-bit). When I restarted the browser, I found it had deleted my home pages. Fortunately, I have them in Edge and was able to set them up again. Also, Firefox reset my options, for example, when I open a PDF link, I have it open my PDF reader. Now, Firefox wants to download it.

Can you guys stop screwing with the settings every time you update the browser? It's no wonder why Firefox is losing users.

Asked by mysticfree 9 months ago

Last reply by mysticfree 9 months ago

  • Archived

popups, despite blocking

Popups are driving me crazy, despite popup blocking being turned on. I tried with Apple support, but they got so far and quit, saying Firefox isn't their app and therefo… (read more)

Popups are driving me crazy, despite popup blocking being turned on. I tried with Apple support, but they got so far and quit, saying Firefox isn't their app and therefore, my problem isn't their problem. I haven't a clue what to do. The last thing Apple said was to eliminate Firefox or clear all history and that may eliminate the problem; of course it would eliminate all my passwords, too, a non-starter, a take on we had to destroy the village in order to save it. It comes from one source: via2.verifyrobot.info The enticements range from malware on your computer, to sex for sale, to turn on your anti-virus, to money-making schemes. I'll attach a screen shot with a variety of these (note: I tried, but the screen shot is too large).

Is there no way to get rid of this infestation? I'm not a computer scientist, and the articles that are offered to solve such problems might as well be written in Sanskrit. Help, please.

Stephen Shaw

Asked by seshaw1 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

Ebay Selling Tools not Working in Firefox 94.0.1

Firefox Windows Browser 94.0.1 will not work properly with Ebay Selling Tools. Particular problem is that when I try to do anything with a Listing Template to sell an i… (read more)

Firefox Windows Browser 94.0.1 will not work properly with Ebay Selling Tools. Particular problem is that when I try to do anything with a Listing Template to sell an item on Ebay, when I save the item, the page just spins. (attached). Microsoft Edge works fine. Lot's of suggestions to disable enhanced tracking protection, but that does not make any difference.

Asked by jksu2 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

problem with password clearing after reinstalling

Good morning I have a problem after reinstalling windows 10 with passwords and bookmarks in the firefox browser. even though I had syncronized settings, I don't want to l… (read more)

Good morning I have a problem after reinstalling windows 10 with passwords and bookmarks in the firefox browser. even though I had syncronized settings, I don't want to load the passwords and bookmarks I had before. thank you in advance for your help

Asked by berentrafal 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Firefox 94.0 (64-bit) hangs and crashes on Ubuntu 20.04

First it starts lagging for no apparent reason and slows the whole machine down - I'm not able to switch to terminal to kill Firefox. Even the mouse pointer starts laggin… (read more)

First it starts lagging for no apparent reason and slows the whole machine down - I'm not able to switch to terminal to kill Firefox. Even the mouse pointer starts lagging up to a point that I'm not able to click close button. After a while, it either crashes, or I need to reboot the machine in order to make it work again.

Asked by punkuotukas 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Same Account but 2 different session

Hi I have 1 account but 2 pc. in my new pc i cannot see logged pc settings and also both cannot sync. Looks that 1 account but 2 different session. can you check and mer… (read more)

Hi I have 1 account but 2 pc. in my new pc i cannot see logged pc settings and also both cannot sync.

Looks that 1 account but 2 different session. can you check and merge them?

Asked by mustafa.yilmazzz 9 months ago

Last reply by mustafa.yilmazzz 9 months ago

  • Archived

Firefox Screen Interface

'All of a sudden my firefox home page is not showing the tool bar at the very top of the screen. Above the open tab row. And when I open Firefox it is opening minimized. … (read more)

'All of a sudden my firefox home page is not showing the tool bar at the very top of the screen. Above the open tab row. And when I open Firefox it is opening minimized. I reinstalled the browser and it working fine. Then when I logged on this morning the problem was back. Any suggestions on what the problems is. And how to fix it...Regards, Richard

Asked by rcwashburn 9 months ago

Last reply by cor-el 9 months ago