Firefox Support Forum

Greetings. I have scoured the web and read all the community posts on this robot head, under remote control, and orange stripes in the address bar problem that so many people seem to be having. There are a few answers, but almost all of them use very technical terms that are way above my head and not defined. None of them provide a sequence of steps to fix the problem that a browser novice might be able to follow. Surely there must be a way to fix this or to explain to frustrated users why it is there and not removable. None of my other Firefox browsers have this on other machines.

Is there a series of steps to solve the problem? That would be so helpful especially without undefined terms. Thanks so much. This type of answer will help so many frustrated users (me included of course) :)

My first phone with authenticator installed crashed and i bought a new phone. The phone contains firefox recovery code. But now I am logout and lost my recovery codes. How can I recovery my account on email. Please i have been using firefox for years i really love it. I have lot of bookmarks and login save there. please help me recover it. Thanks.

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So I've got Proton UI forced on me today in 92.0 update and accordingly had to spend my entire evening trying to repair all of the damage. So far I've managed to fix menu spacing and the way tabs look all while not breaking previous walls of text in userChrome.css meant to fix even older UI problems. Still one thing I failed to find any solutions to is the bookmark drop-down menus color issue. Those menus used to be gray, but now they are all bright white, which to me is super annoying. Any tips on how to fully recolor those?

OS is Win7-x64, graphics Intel HD Graphics on Haswell pentium G3220 with latest available driver.

Since version 89.0 or 90.0 (not sure which) following webpage rendering issues appeared on my machine: - page loads ok, but when I scroll up/down with pageup/pagedown keys then some keystrokes are not followed by redraw, or redraw is partially blank (horizontally split - see attached screenshot). Subsequent keystrokes either have the same problem or are rendered correctly. - scrolling is only problematic with pageup/pagedown keys. Alternative methods (up/down keys, mousewheel, holding and dragging scrollbar or clicking above or beneath it) work ok. - I'm sure that version 89.0 or 88.0 didn't have this problem. Since then I haven't changed any about:config settings or updated graphics driver. Compositing was then and now set at WebRender (not WebRender (Software)). - I tried disabling hardware acceleration on version 92.0, but it hasn't solved issue, so I reverted this back.

Troubleshooting info is attached.

Thanks in advance for your help.

My old hard drive refused to boot.

I got a new one, formatted it, and copied everything I "thought" I needed from the old one...nothing has been touched, it's all still there, in the case but not plugged in. I did not move any OS files, nor any files from progams folders.

I fresh-installed firefox on my new hard drive and quickly reconstructed my pwd protected accounts from memory.

I'm looking for help here, not a lecture on these newer approaches using master passwords. Gotta live my life my way, eh?

Anyway, now it's year end and I'm having password woes with a few accounts. As they are fiscal, they tend to lock out after 2-3 tries -- sometimes I'm told how many several days, I tend to default and try again after 3. I'm running out of time.

If I fire up the old hard drive and grab those two files, putting them in a dedicated subdirectory, can I retrieve those passwords?

Can you confirm the precise files names, and the most likely subdirectories I will find them in.

Yup, I'm that much of a dinosaur. You may have folders, but I have subdirs.

Cheers and thanks in advance for an answer that works. Or will firefox try to show me the passwords from the current files, not the old ones.

Firefox 92.0 : So now comes another "improvement" from the folks behind a program . . . NOT!

USED TO BE: Click on a Bookmark in the Bookmarks Toolbar and the roll-down would be single lines -- meaning a person could control the number of links in that Bookmark so the roll-down would go to the bottom of the screen. Simple to read, no extra activity needed.

NOW IN THE "NEW & IMPROVED" VERSION: Click on a Bookmark in the Bookmarks Toolbar and the roll-down is 1.5 or 2.0 spacing -- meaning a person is now required to futz with the roll-down since it goes way past the bottom of the screen. A waste of time to search, since one is required to spend the extra activity to scroll down and down and down until all of the bookmarks have become visible.

VISIBLE? Ha. Part of the "NEW & IMPROVED VERSION" is that the screen font used by Firefox is that all-too-ubiquitous light gray color that can barely be read unless is blessed with exceptionally good eyesight. Some websites these days think it is So Very Hip to utilize that style of font -- but make it even lighter! Mindless Madness.

SO: How does one 1. Return the Bookmark roll-down list back to a single-line style? 2. Change the font color so that it is dark enough to be readily read?

Thank you.

Is there an option to prevent the library from auto resetting to the top everytime I click an old website visit history? Its kind of annoying to always scroll down just to go back and click the next website to it. Im opening multiple histories btw I love ff.

FFox 92 update today. Menu spacing went to double. No shock there. Found the CSS code below for UserChrome.css and set it up.

EX.

menupopup > menuitem, menupopup > menu {
  padding-block: 4px !important;
}
:root {
  --arrowpanel-menuitem-padding: 4px 8px !important;
}

EX:

menupopup > menuitem, menupopup > menu {
  padding-block: 0px !important;
}
:root {
  --arrowpanel-menuitem-padding: 0px 0px !important;
}

But, it doesn't get any smaller than the above 4/8px set up. Bug? Perhaps there's another CSS setting to be tweaked for V 92? I do not have any other CSS for these items elsewhere in my UserChrome file.

Quota has been exceeded i get this error frequently while using freshdesk in Mozilla Firefox

every time I have to clear cookie and cache and restart Firefox

also tried updating Firefox

I'm using since more than 2years but this issue is since last 2 months only

Please help

Facebook does not load. Error message: "Sorry, something went wrong. We're working on it and we'll get it fixed as soon as we can. Go Back Facebook © 2020 · Help Center" I know it's not Facebook as works fine on my Android devices. Firefox has been very unstable for months on Windows 10! Fix it!! Egad!! I got locked out of my Banks website. Uninstalled and reinstalled Firefox and problem solved. I am refusing updates cuz I think it was an update that caused the problem.

On most of the websites I am visiting including gmail. ..where ever there is a login page, it shows a blank password field even after or while typing the password.. but it is logging in... show password option works in some instances. But this has been happening after the last few browser update was made.. 2-3 version ago I believe. Works ok in safe mode. Does not also show saved passwords if already saved.

ACCURATELY describe where to find the version of Firefox I am using! I just signed up as a volunteer, because my SPECIALTY is running into / IDing mistakes and/or user issues in sofware and online; have worked online since 1998 w Big 5 then Big 4 firms.

I'm using a windows 10 laptop, 64 bit.

Ubuntu 20.04, Unity 7

After upgrading from FF 91.0.2 to FF 92.0 it looks like the vertical spacing between the bookmarks in my bookmark tab folders increased. The bookmarks are less useful now. Is there a way to decrease this spacing?

No matter what I try, I can't login to tumblr on firefox - it works fine on other browsers, but not firefox. It keeps giving me the

Secure Connection Failed

An error occurred during a connection to www.tumblr.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Message. I have tried removing antivirus extentions from the browser that might change the URL and adding Tumblr to the exclusions list on my computer's main antivirus program and it still doesn't work. What can I do to stop getting this error?

When i look at a map embedded in website the cursor disappears and only shows up randomnly or when you stop moving the mouse. This makes using maps in Firefox impossible. Must be related to Firefox - works in Google Chrome Please fix or advise or I have to change webbrowser

Suddenly my mouse cursor is erratic when I am using Google Maps through Firefox. The cursor is invisible and shows up erratically on the screen. Very hard to select anything on a map. This problem seems to have started out of the blue yesterday (September 10, 2021). I made no changes to anything that I am aware of. This problem does not happen on any other browser page, or any other application on my PC. Just Google maps through Firefox. I tried Google Chrome and the cursor worked fine.

I've got a problem with one page not wanting to hard refresh. All the other pages on the site works fine, but when I enter the specific page, it jumps back to my old profile picture and won't show the data that was gone when that version excisted.

I've tried shift + refresh, I've tried deleting firefox, roll back firefox, the only thing I can't seem to do is delete everything in firefox and then log in at new to see if that fixes the problem. Not sure if it's a tool or if I have to go manually into the folders to do that, but I got a lot of info on here so was hoping that would be the last possible solution.

Hello,

I really need some help, I don't know if I can still do anything, but at least I'm asking here. Last night, my computer crashed really bad and I went to sleep, today, my Firefox tabs were all gone. I had more than 200 open tabs with stuff to keep in mind, stuff to do later and other things... The weirdest part is that I still had some tabs opened, but it was tabs from 21/012021, how bizarre is that?

I tried everything I could find on here or on other website, but nothing helped. I even tried a recovery of my computer to a week ago, in vain. The only useful thread was this one : https://support.mozilla.org/en-US/questions/1310742

With ShadowExplorer I found two files from the 23/01/2022 in sessionstore-backups : recovery.baklz4 recovery.jsonlz4

But trying the methods from the previous thread never worked. I also tried to just copy my whole profile folder from the 23/01/2022, and again, no result.

I'm stuck now, I really don't want to lose my tabs and I KNOW they're somewhere.

Thanks in advance.