Showing questions tagged: Show all questions
  • Solved
  • Archived

Firefox not working

Firefox has completely stopped working on my laptop and literally the only thing I can do is open it up. If I try to go to a website, go to the settings, go to the reset … (read more)

Firefox has completely stopped working on my laptop and literally the only thing I can do is open it up. If I try to go to a website, go to the settings, go to the reset Firefox page I get a white screen. I've tried:

  • Resetting Firefox (couldn't make it there)
  • Uninstalling Firefox and reinstalling it
  • Uninstalling Firefox, deleting all of the Mozilla/Firefox files on my computer and reinstalling it

Is there an anything I can do besides reinstalling Windows?

Asked by bogatkev 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

  • Solved
  • Archived

Firefox Nightly overtook regular profile, now it can not be used by regular Firefox

To help test some bugs in Firefox I installed Nightly a while ago alongside the regular Firefox. Today when starting Nightly, it used the profile I use in the normal rele… (read more)

To help test some bugs in Firefox I installed Nightly a while ago alongside the regular Firefox.

Today when starting Nightly, it used the profile I use in the normal release Firefox, for work mostly. I exited almost immediately, but when I try to run the profile with regular Firefox, I get a warning that I'm using an older version of Firefox. See attached screenshot.

Is there a way to recover the profile?

Current FF version I have is 90.0.2 on Windows 64 bit.

Asked by xerces9 11 months ago

Answered by xerces9 11 months ago

  • Solved
  • Archived

Tabs increases height when opening certain number of tabs

I don't know if its an issue with the theme or Firefox itself (I think it's Firefox because it already happened on previous versions), but when I open certain number of t… (read more)

I don't know if its an issue with the theme or Firefox itself (I think it's Firefox because it already happened on previous versions), but when I open certain number of tabs, or a tab with certain characteristics that I don't know, the whole row of tabs increases its height. And it annoys me. Thanks beforehand!

Asked by arrietismo 10 months ago

Answered by cor-el 10 months ago

  • Solved
  • Archived

some webpages not working

I've noticed that every now and then I come across a website that doesn't function properly. For instance, right now when I try to browse https://www.parts-express.com/ t… (read more)

I've noticed that every now and then I come across a website that doesn't function properly. For instance, right now when I try to browse https://www.parts-express.com/ the page will load, but when I try to view things by clicking on the menu, it will stay on the same page. I've had to use another browser to search this site.

Another thing I've come across is paying for things. A few times already I've tried to make a purchase and it would not go through. I called one of the places and they said it was because I was using Firefox. The payments went through when using a different browser.

Is this common? Is there something I can do to make Firefox work universally?

Asked by ybghyup 10 months ago

Answered by FredMcD 10 months ago

  • Solved
  • Archived

Pushy Pushy Pushy

Why do I feel like, every time I upgrade to the latest version of Firefox, that I'm a new user having to jump through the same questions/hoops, close extra windows, and f… (read more)

Why do I feel like, every time I upgrade to the latest version of Firefox, that I'm a new user having to jump through the same questions/hoops, close extra windows, and feel like I'm being bombarded by the combined sales forces of Google, Amazon, and ATT DirectTV all at the same time trying to sell me something?

All I want is a browser that works. Which is what I've wanted since I began using Firefox over a decade ago. I don't want to be "upsold" nor do I want "fries with that". Just a browser (that works).

Please TONE IT DOWN A NOTCH! Or you just might drive this long time customer to something else like, god forbid, EDGE! Geezus...

Asked by Shane 10 months ago

Answered by Paul 10 months ago

  • Solved
  • Archived

Yahoo E-Mail Suddenly Stopped Working

I am probably not tech savvy enough to adequately explain my problem. My desktop has the latest version of Firefox and suddenly I can no longer log into my email from the… (read more)

I am probably not tech savvy enough to adequately explain my problem.

My desktop has the latest version of Firefox and suddenly I can no longer log into my email from the AT&T homepage. When I attempt to log into my mail account I can select my user name and PW but when I press enter all that is displayed is a broken spinning blue circle that never stops and I cannot access my e-mail. Pretty sure there is a preference setting in privacy & security that I screwed up somehow.

Have disabled all add on's and security software but still get same result.

Is there a way to reset Firefox to the original install defaults without doing a complete Firefox removal and starting over from scratch? I have Chrome on my machine and email works fine. So am pretty sure I did something in settings that is causing my problem.

Asked by Bryant Blake 11 months ago

Answered by FredMcD 11 months ago

  • Solved
  • Archived

confirmation email bounce

not sure why it did since i've been receiving auto emails from firefox for signing in just a couple of minutes ago, but here's my request, please resend confirm email and… (read more)

not sure why it did since i've been receiving auto emails from firefox for signing in just a couple of minutes ago, but here's my request, please resend confirm email and unlock account, please and thank you

Asked by some lad on the net 11 months ago

Answered by some lad on the net 11 months ago

  • Solved
  • Archived

Firefox fails to start even after reinstall

On one computer I have deleted everything from Firefox including the folders within Apps Roaming except for one folder. There in one folder "41A66E7EE5E1" within Profile… (read more)

On one computer I have deleted everything from Firefox including the folders within Apps Roaming except for one folder. There in one folder "41A66E7EE5E1" within Profiles which I cannot delete. It holds the files prefs.js and sessionCheckpoints.json which were created at 20/02/2021 and I cannot delete those.

My new installation is dated 24/07/2021.

There is nothing in the properties of those two files to suggest an issue. I do find however that when I seek to change the Property/Security to Administrator (I should be able to do that) I receive a dialog box that "the file or directory is corrupted and unreadable".

Please advise on how I address this.

Asked by brijohnnow 11 months ago

Answered by brijohnnow 11 months ago

  • Solved
  • Archived

Google search results

Google search results. I want to hide or exclude youtube displayed on the Google search result screen. Is there a way to hide or exclude it? I wish I could do it without … (read more)

Google search results. I want to hide or exclude youtube displayed on the Google search result screen. Is there a way to hide or exclude it? I wish I could do it without using extensions or add-ons.

Asked by sweet0670 11 months ago

Answered by cor-el 11 months ago

  • Solved
  • Archived

When attempting to log into my Mozilla Firefox account on Firefox Browser on my Dell Laptop Windows 10, I see a blue loading picture in the top left corner of the screen.

So basically the title explains everything. I press the three lines in the right corner, click "Sign In" and it just takes me to the page that I have attached a photo of.… (read more)

So basically the title explains everything. I press the three lines in the right corner, click "Sign In" and it just takes me to the page that I have attached a photo of. I uninstalled Firefox and reinstalled it twice, restarted my laptop, I do not know what to do.

Asked by bellaly438 10 months ago

Answered by FredMcD 10 months ago

  • Solved
  • Archived

Problem with Mozilla Bugzilla

Hello. Sorry, but I couldn't get any more proper place to report this problem. On one of Mozilla Bugzilla bugreports is present my email adress. I don't see any possibili… (read more)

Hello. Sorry, but I couldn't get any more proper place to report this problem. On one of Mozilla Bugzilla bugreports is present my email adress. I don't see any possibility to edit the post and I can't get in contact with anyone from Mozilla Bugzilla, who could remove my email. What can I do to delete my email adress from the public bug report? Best regards.

Asked by Tomasz_Dubiel 11 months ago

Answered by Paul 11 months ago

  • Solved
  • Archived

Add-ins not visible after update to 90.0.2

After the update to version 90.0.2, my add-ins are not visible in the bookmarks toolbar. All are still enabled in the add-in page but cannot find them in the view or tool… (read more)

After the update to version 90.0.2, my add-ins are not visible in the bookmarks toolbar. All are still enabled in the add-in page but cannot find them in the view or toolbars. How do I get this working again????

Asked by rocketman71 11 months ago

Answered by rocketman71 11 months ago

  • Solved
  • Archived

Website won't display

I cannot get my local town's news website to display in Firefox? The website address is https://www.rochdaleonline.co.uk Nor can I get their sister website https://www.ol… (read more)

I cannot get my local town's news website to display in Firefox? The website address is https://www.rochdaleonline.co.uk

Nor can I get their sister website https://www.oldham-chronicle.co.uk to display either?

All I get it completely blank page.

Is it an issue with the website or a Firefox issue? This has only happened in the last week.

Thanks in anticipation.

Asked by s.mullington 10 months ago

Answered by s.mullington 10 months ago

  • Solved
  • Archived

Open a new tab to the right of the current tab via the Plus button. Built-in solution without extensions? Possible?

I would like to do this without extensions. Is there a built-in way to do this? Currently I have to use an extension for this ("Open Tabs Next to Current"), but I have re… (read more)

I would like to do this without extensions. Is there a built-in way to do this? Currently I have to use an extension for this ("Open Tabs Next to Current"), but I have read some hints on this forum, where they said that you do not need extensions for this anymore, and you can do this only through about:config. But how??? Screenshot below:

Asked by inyazserg 10 months ago

Answered by inyazserg 10 months ago

  • Solved
  • Archived

Twilight Zone on steroids

Not sure if this is from you or not, but I keep getting a pop up ad every 30 seconds if not less hitting me up on their program to stop ads and pop ups. In other words in… (read more)

Not sure if this is from you or not, but I keep getting a pop up ad every 30 seconds if not less hitting me up on their program to stop ads and pop ups. In other words in order to get this ad off my back, I am obligated to purchase this program?? Then when I finely clicked on the dam link it offers another link to down load the program for free. Going through the process in hopes to get this to stop I get directed to another page asking for money. No down load. What is it or who is it that writes this madness up and puts it out there to plague everyone until they put money on the table? and you can never talk to a real live flesh and blood person. Just about the time you think it can't get any more insane it does.

Asked by powerteams1 10 months ago

Answered by jscher2000 - Support Volunteer 10 months ago

  • Solved
  • Archived

Browser bookmarks almost completely disappear without warning, cannot recover them from backups.

As the title says, almost all of my bookmarks have completely disappeared without any warning. I didn't update firefox, restart it, or anything. I have no idea why this h… (read more)

As the title says, almost all of my bookmarks have completely disappeared without any warning. I didn't update firefox, restart it, or anything. I have no idea why this happened, as firefox has been working perfectly all day long, and only after i left my computer for an hour or two, did i come back to the terrifying sight that all of my nearly 630 bookmarks have fully vanished into thin air.

Oddly enough, i still have one folder, and a few seemingly random bookmarks left over, as to where the rest of them went, i have no idea.

I've attempted to restart firefox, log out, log back in, disable extensions, and more. The first thing i tried was to use the restore option, however when i click it, it simply says "unable to process file". Out of all the backups available to me, including a nearly year and half old one from an Old Firefox Data folder i had on my desktop, none of them work.

I also checked underneath profiles, and i saw that i had one more profile than i should, however when using said profile, it has absolutely zero of the bookmarks, so that's a no go.

I really can't wrap my head around what could've caused this or how to rectify it, and im sort of panicking at the idea of years upon years of bookmarks just disappearing at the drop of a hat.

My only solace is that it appears my mobile (ios) firefox app appears to have all of the bookmarks still saved and accessible, but i can't find any way to transfer those bookmarks onto browser.

Any help would be enormously appreciated

Asked by Ann 10 months ago

Answered by Ann 10 months ago