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  • Archived

Firefox occasionally crashes

Hey, on one of my notebooks (Thinkpad E495) FF occasionally crashes. This started happening a few months ago. Before I've been using FF on the same machine for years wit… (read more)

Hey,

on one of my notebooks (Thinkpad E495) FF occasionally crashes. This started happening a few months ago. Before I've been using FF on the same machine for years without any issues. It's pretty random but usually happens at least once a day, usually shortly after startup or wakeup from hibernate mode. A while ago it used to even crash back to back twice in a row meaning after I reopened it, it immediately closed again and only worked after I selected to restore the previous session after the 2nd reopen. Nothing is registered under about:crashes and I don't see any errors in the system event log.

I already tried to disable hardware acceleration and reinstalled FF completely without any addons besides a different adblocker. I cannot really reproduce the crash in safe-mode but don't really want to browse the web for possibly hours without an adblocker.

Any ideas what this could be or what else I could try? Maybe downgrade to a previous version?

Asked by banshee999 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Sites not loading on Firefox after visiting.

So I've been experiencing a rather annoying bug/issue, and I have a work around for it, but I would love if anyone could help me figure out the issue at hand. I couldn't … (read more)

So I've been experiencing a rather annoying bug/issue, and I have a work around for it, but I would love if anyone could help me figure out the issue at hand. I couldn't find a relevant, up to date solution for this issue.

Basically, certain websites (the most notable being Reddit) will eventually no longer load. In fact, it won't even try to load. I will click a link from a Google search, or even just type in the URL for Reddit directly, and Firefox just does nothing. No error, no loading, nothing. The tab will stay blank with the URL listed as the name of the tab. I can't seem to tell if other browsers have this issue as it requires a bit of use/time to pass, but it doesn't seem to be an issue in Explorer. It isn't JUST Reddit, but it's only a couple of sites that this occurs on.

I do have a workaround --- if I tell Firefox to "Forget This Website" - suddenly it will work again. I will be logged out and see the default page due to having deleted all saved dated - but the site will work (for maybe a day) before I have to forget it again.

If this was a once a month type issue it wouldn't be a big deal, but the fact that I have to constantly re-do my local settings because of this is frustrating.

I am running Windows 10 and my Firefox version is 85.0 (64-bit). I have tried disabling any add-ons such as my AdBlocker, however that does not fix the issue.

Asked by chrisdawgeh 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

missing my new job training

How do I engage in language I do not read write or understand? I believe the language is Latin? And I'm not really sure. Either way how do have it become English? … (read more)

How do I engage in language I do not read write or understand? I believe the language is Latin? And I'm not really sure. Either way how do have it become English?

Asked by MEUTINEE 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Copy/Paste

Why can a stupid failing script on a web-page, or even intentionally so programmed script disable the copy (and sometimes paste) functionality? How can this be disabled/… (read more)

Why can a stupid failing script on a web-page, or even intentionally so programmed script disable the copy (and sometimes paste) functionality?

How can this be disabled/fixed?

One highlights a text (any text) on some web sites, Edit menu allows Copy, context menu allows Copy, one hits Copy, nothing happens. It's not even a page where someone wanted to "copy protect" some information.

Copy and Paste should work just as advertised since those were invented, how hard can it be to get that right? Even stupid Notepad never fails at it. And no, I don't care what the idiot who programmed a page though would be/should be best for me, I want Copy to be copy, Paste to be paste. This used to work in "original" Firefoxes even when page developers wanted to make it not work.

And yes, while on a given page Copy fails miserably, at the same time in other pages it works.

Asked by Pók 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Is there a way to quickly hide all extensions?

When I record screencasts, I don't want people to see what extensions I'm using. For one, it's distracting, for second, it's a privacy issue. In chrome (iron, opera...)… (read more)

When I record screencasts, I don't want people to see what extensions I'm using. For one, it's distracting, for second, it's a privacy issue.

In chrome (iron, opera...) I can quickly drag and resize the extensions area so nothing is seen. Fast an easy.

Is there a way to do this in Firefox. I am open to extensions or keyboard shortcuts as well!

(Pinning to overflow menu is not a solution. It takes many clicks and a long time.)

Thank you for any help.

Asked by filip 2 years ago

Last reply by cor-el 1 year ago

  • Archived

My laptop location in Firefox is Old data

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current … (read more)

My laptop location in Firefox is using my former home location. But when I do the same Weather Google Search or Google Map website in Chrome, the location is my current location in North Carolina. This true whether I'm logged into my Google account or not Signed in to my Google account.

In Firefox I've checked Tools/Options/Privacy & Security/Permissions/Location/Settings. It lists 3 sites that have asked for access to my Locations: google, home depot and BedBathBeyond. Yet when I use Google to search "weather", it gives me Wayne NJ. This section will not let me add Google Maps.

In Security I changed Block Pop-ups to continue to have a checkmark but added google.com and maps.google.com as exceptions and restarted Firefox. Google Maps still shows Wayne NJ and weather sometimes shows North Carolina but mostly shows Wayne NJ

Are there any other settings in Firefox I need to update? Or are there settings in Windows I need to update.? I'm using Windows 10 and Firefox 85.0

Asked by emdwayne20 2 years ago

Last reply by delius1967 1 year ago

  • Archived

Magnets

I wish to know how to fix this issue (magnet links) ? I've installed bittorrent, but not showing on d.a.s page, after refreshing Firefox. Error msg: This file does n… (read more)

I wish to know how to fix this issue (magnet links) ? I've installed bittorrent, but not showing on d.a.s page, after refreshing Firefox. Error msg: This file does not have an app associated with it for performing this action. Please install an app or, if one is already installed, create an association in the Default Apps Settings page.

Asked by jamesrichmond2005 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Autofill Causes Firefox To Crash

When you are presented with a text field, sometimes when you type, a small list of words you entered previously will drop down. You can then select one of those previous … (read more)

When you are presented with a text field, sometimes when you type, a small list of words you entered previously will drop down. You can then select one of those previous words, or continue with what you were originally typing. This is the Autofill feature for Firefox.

Lately, it has been a pain. After an hour or so of use, the instant I click on a text field to type something (usually for searching), the autofill box would partially drop down, only for Firefox to completely hang up. Once you recover from the initial crash, the autofill bug would not appear until at least an hour later. I tried turning off Autofill, but it cost me access to my History, so I was forced to do a complete browser reset. This issue has been with me for about a couple of weeks, and I have no idea why it's doing this.

Asked by no1wammy 2 years ago

Last reply by cor-el 1 year ago

  • Archived

On Screen Keyboard will not open, Surface Pro 7

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a f… (read more)

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a few hours and has not worked since. I fiddled with the settings on both Firefox and my surface, though nothing has changed. Un/re-installing did not help, thought it could reset something. Any fixes or advice would be greatly appreciated.

For clarification, the Accessibility Menu on-screen keyboard does work, but the tablet-specific larger keyboard does not function. It does open and type in other applications.

Asked by Big Daddy 2 years ago

Last reply by Madmitch 1 year ago

  • Archived

Amazon Prime Video not loading

Hi, I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM … (read more)

Hi,

I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser. I'm running a Win10 desktop. Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out. Does anyone have any suggestions that I could try?

Thanks and Regards

Matt Whitehead

Asked by mwhitehead87 2 years ago

Last reply by Hithills 1 year ago

  • Archived

Firefox re-start

Hi, Once upon a time, when restarting a session, closed with some pages still open, Firefox was proposing the list of all pages that were open at the termination moment, … (read more)

Hi, Once upon a time, when restarting a session, closed with some pages still open, Firefox was proposing the list of all pages that were open at the termination moment, asking to CHOOSE which pages we wanted in this new session. That feature was very very useful, allowing a fast closing, and a 'meditated' and comfortable restart.

Now, from a couple of years, it seems that the only choice is to have back ALL the pages again, or none... Is maybe this useful old setting hidden somewhere ? Thank you for your help... I find irritating loosing features in updates !

Asked by Massimo 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

URL autofill on address bar is omitting final part of the website address I need when I start typing

There is a website that I use for work a lot and I have it on my bookmarks for easy access. The url for this website is https://_________________.com/html5 When I start … (read more)

There is a website that I use for work a lot and I have it on my bookmarks for easy access. The url for this website is https://_________________.com/html5 When I start typing the first 3 letters after the "https://" part, the address bar auto fills but it only does so up to ".com" and omits the "/html5" part so the website does not load correctly if I hit enter. I then have to use more keystrokes to get the complete url which is super annoying since I have to use this website multiple times every day. Is there a way to force firefox to auto fill the whole url without omitting the last part ?

Thank you for your help.

Asked by leirbag.seitnes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Customizing headers and footers for printing.

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this.… (read more)

The ability to edit and customize the headers and footers for printing was one of my main reasons for switching from Chrome to Firefox. Now I can't find where to do this. I don't know if it was a recent update or what but I am using Windows 10 Home. Please help so I don't have to find a new browser.

Asked by themills98 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

I cannot remove a language I added in "Options - Languages"

To show Firefox menu in english, I added English to Language Settings. Now is not removable at all: the "Remove" button is non-active... And English seems to be the prima… (read more)

To show Firefox menu in english, I added English to Language Settings. Now is not removable at all: the "Remove" button is non-active... And English seems to be the primary language EVER: each word written in Italian in every website is underlined in red as "mistake"... How can I remove English language from the settings ? Thank you

Massimo

Asked by Massimo 1 year ago

Last reply by Terry 1 year ago

  • Archived

Yahoo email account issue

Firefox browser not allowing me to log into my Yahoo email account, system returning password error #201. I'm able to Login to account using Microsoft Edge browser. … (read more)

Firefox browser not allowing me to log into my Yahoo email account, system returning password error #201. I'm able to Login to account using Microsoft Edge browser.

Asked by ericy61 2 years ago

Last reply by jergar 1 year ago

  • Archived

Firefox Dark Mode to Light mode switch problem

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When … (read more)

In MacOS Big Sur 11.1 on my MacBook, I have set MacOS to automatically switch between Light Mode and Dark Mode. But I notice that Firefox does not handle this well. When I have used my MacBook Dark Mode and switch back to Light Mode, Firefox still hangs in Dark Mode. The only way to solve this is to choose Light Mode in System Preferences instead of automatic.

Asked by Martijn 2 years ago

Last reply by plausibel 1 year ago

  • Archived

Updates

Sowas kompliziertes wie Firefox support habe ich in meinem leben noch nie gesehen. Es wird zeit sich von Firefox zu trennen. Ich musste mich jetzt anmelden um überhaupt h… (read more)

Sowas kompliziertes wie Firefox support habe ich in meinem leben noch nie gesehen. Es wird zeit sich von Firefox zu trennen. Ich musste mich jetzt anmelden um überhaupt hier etwas zu schreiben. Ob ich eine Antwort bekomme steht auf ein anderes blatt papier. IHR SEID SCHEIßE!!!!! Wenn mein gesamter PC noch mal wegen FirefoxUpdate runterfährt, schmeiß ich alle Mozilla produkte von meinem PC runter und nutze Microsoft Edge oder Chrome. Jetzt reichts. Euer SCHEIß Update könnt ihr euch selber verpassen. Jedes mal gehen meine ARbeiten verloren, weil Firefox sich oberste Prioritäten setzt den PC runter zu fahren. Das kann's nicht sein. Und um kontakt aufzunehmen mußte ich 30 klicks machen. Ich werde euch nicht mehr weiter empfehlen. Ich habe 8 PC's in meinem Haushalt und alle das selbe problem.

Asked by kadirguver 2 years ago

Last reply by oliverliermann 1 year ago

  • Archived

Firefox Browser crashes on Macbook Pro running Big Sur

Hello, My Firefox routinely shuts down while I'm using my 2018 Macbook Pro, and the problem began when I updated my IOS to Big Sur This is a systemic problem with non-na… (read more)

Hello,

My Firefox routinely shuts down while I'm using my 2018 Macbook Pro, and the problem began when I updated my IOS to Big Sur This is a systemic problem with non-native apps ever since installing Big Sur. Apple won't address the problem unless I confirm that my non-native apps are compatible with Big Sur. Can you please confirm the most updated version of the Firefox Browser is compatible with Apple's Big Sur IOS? Can you also let me know if other users have experienced problems and if there is any fix?

Asked by anthony.orourke 2 years ago

Last reply by marcikr 1 year ago