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Parsing Error: undefined entity, Line Number 744, Column 15.

Firefox won't load. I'm getting a Parsing Error: undefined entity, Line Number 744, Column 15. I have uninstalled Firefox and reinstalled but it still won't work. How do … (read more)

Firefox won't load. I'm getting a Parsing Error: undefined entity, Line Number 744, Column 15. I have uninstalled Firefox and reinstalled but it still won't work. How do I fix this?

Asked by kiernan1 3 weeks ago

Answered by cor-el 3 weeks ago

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Sync is not working completely (logs included)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://cont… (read more)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://controlc.com/8afabe84

I have the same account set on two different devices (My desktop PC and my android phone, this device I am trying to sync is the third one) and both those device were synced long time ago.

I tried with another profile which I am using for my work related stuff, still no success. First I tried syncing on Ubuntu 20.10 and then installed on Ubuntu 20.04(currently) but it is without success.

I need to sync to this device the bookmarks, extensions, saved logins, etc... Currently I do not have my other PC to export this stuff, please help.

Some of the thing in the logs:

1618133031444 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:62:5) JS Stack trace: LockException@util.js:62:5 throwLockException@util.js:148:11 WrappedLock@util.js:162:15 WrappedCatch@util.js:133:27 login@service.js:1049:66 sync/<@service.js:1327:26 WrappedCatch@util.js:133:27 sync@service.js:1335:7


1618133047237 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/167262145/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047237 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047238 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1618133047238 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1618133047238 Sync.ErrorHandler ERROR Sync encountered a login error 1618133047239 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1618133047241 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1618133047242 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1618133047242 Sync.Service DEBUG Not syncing: login returned false.

Asked by Nikola Lozanovski 6 days ago

Answered by Nikola Lozanovski 3 days ago

  • Solved

Download issue

A Firefox or extension setting is stopping me from viewing and downloading bills (PDF) on my phone provider website - this does not happen on a different browser. Extens… (read more)

A Firefox or extension setting is stopping me from viewing and downloading bills (PDF) on my phone provider website - this does not happen on a different browser. Extensions installed: Forget Me Not, Privacy Badger, AdBlocker Ultimate, HTTPS Everywhere.

Suggestions would be appreciated.

Asked by Steve 2 months ago

Answered by FredMcD 2 months ago

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Firefox won't allow email prompts on webpage; renders site unusable

Some websites prompt users to sign up for email notifications momentarily after arriving on the homepage. I have noticed in Firefox that, on some websites, this notificat… (read more)

Some websites prompt users to sign up for email notifications momentarily after arriving on the homepage. I have noticed in Firefox that, on some websites, this notification does not show. However, the background of the webpage is still locked - as though it is still expecting a response on the prompt that is not shown.

For me, this is occurring on TitanFitness.com. As seen in the screenshot, the website greys out and cannot be used. However, the prompt does not show.

I have automatic Firefox updates on, placed this website on popup exceptions, and allowed notifications. None of these solutions work. I'm not sure what other settings in browser could fix this. This website works on other browsers such as Edge and Chrome.

Asked by keystone.meyer 2 months ago

Answered by jscher2000 2 months ago

  • Solved

firefox home screen

Hi Before I did a refresh because of slow loading, I had a search bar on the home screen. How Do I get it back My home screen is blank , which I want but I also want a se… (read more)

Hi Before I did a refresh because of slow loading, I had a search bar on the home screen. How Do I get it back My home screen is blank , which I want but I also want a search bar. I do have the search bar in the tool bar, I'm used to having it on the home screen,too I have a desktop PC with windows 10 and all the updates are current I'm using Google as the web search The only plug-in I have is uBlock

mike

Asked by mike636 2 months ago

Answered by jscher2000 2 months ago

  • Solved

I cant search on pinterest in Firefox 85.0.2

When I search on pinterest in Firefox, I type something and hit enter... nothing happens. My enter key is otherwise functional and it works in other browsers. Is there an… (read more)

When I search on pinterest in Firefox, I type something and hit enter... nothing happens. My enter key is otherwise functional and it works in other browsers. Is there any known fix?

Asked by charcolaa 2 months ago

Answered by charcolaa 2 months ago

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Received yesterday a proposal from firefox for a gift and asked to pay $1 for it ???

I was surprised yesterday when opening Firefox to receive a gift proposal (a samsung smartphone) as a faithful user & asked to fill up a questionary and pay $1 with m… (read more)

I was surprised yesterday when opening Firefox to receive a gift proposal (a samsung smartphone) as a faithful user & asked to fill up a questionary and pay $1 with my creditcard details to receive the gift, which I didn't do. Is it usual to receive such a proposal ? Was it really coming from Firefox ? Thank you

Asked by restobsil 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

We need the option to change the langage!

Seriously... How isn't that already a thing? (By the way, I know there is a way, but I am talking about an easy to access option and not some user-hostile workaround) … (read more)

Seriously... How isn't that already a thing?

(By the way, I know there is a way, but I am talking about an easy to access option and not some user-hostile workaround)

Asked by Raphaël 2 months ago

Answered by Raphaël 2 months ago

  • Locked

lost all saved passwords

At mozillas suggestion I downloaded the new thing from firefox to speed up . The down load totally erased all my passwords. I posted this question before. Now I'm asking … (read more)

At mozillas suggestion I downloaded the new thing from firefox to speed up . The down load totally erased all my passwords. I posted this question before. Now I'm asking again. Please help I am dead in the water.

Asked by JDR 2 months ago

Last reply by jscher2000 2 months ago

  • Solved

BlogThis! stopped working after latest upgrade

BlogThis! (provided by Blogger/Blogspot/Google) is a javascript that I keep in my bookmark tool bar. Clicking on it opens a popup that includes the title/url of the focus… (read more)

BlogThis! (provided by Blogger/Blogspot/Google) is a javascript that I keep in my bookmark tool bar. Clicking on it opens a popup that includes the title/url of the focus tab for blogging. Cuts down substantially on cut/paste/edit that can impact accuracy.

It stopped working after the latest upgrade - 85.0 (64-bit) - and started throwing a "popup blocked" message in my way.

I have not tested the WordPress version - Press this - which is s similar javascript provided by WordPress for the same function.

Whitelisting the blogger.com url did nothing, and I cannot whitelist every site I might ever want to quote from without turning off popup blocking.

This is beyond annoying.

I get popup blocking. I use in all of my browsers, but for years I have been using FF as my primary browser. You seem determined to push me away. (Making me log into the browser, giving you access to everything I am doing just to ask a support question is also not cool.)

Asked by Zendo Deb 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Removing Pocket

Hello, I tried Pocket , a stupid move, now it seems I am stuck with it. It is an invading application which keeps updating me with things I am not interested. How can I :… (read more)

Hello, I tried Pocket , a stupid move, now it seems I am stuck with it. It is an invading application which keeps updating me with things I am not interested.

How can I :
-1- stop it 

-2- remove it from every where ? I remove it from the search bar, then I tried to use Preferences Firefox Home Content to stop it but it was not there ?? The Help Firefox page tells I should see options to stop Pocket there but I cannot find them.

What is the web page were I can cancel my Pocket account and remove my email so I stop getting all these messages ? I used to have a Firefox account without Pocket and I would like to restore that situation. Help ..

Asked by andre.rosowsky 2 months ago

Answered by andre.rosowsky 2 months ago

  • Solved

Add-on Icons have not shown up on toolbar on last 2 updates.

Any clue why the add-ons like Adblocker and frankly all the others no longer show on the toolbar? Makes them useless when the icons are missing. Anyone have the answer? I… (read more)

Any clue why the add-ons like Adblocker and frankly all the others no longer show on the toolbar? Makes them useless when the icons are missing. Anyone have the answer? I've refreshed. I've re-installed. I've stood on my head - nothing seems to help!

Asked by Gary Watson 2 months ago

Answered by jscher2000 2 months ago

  • Solved

How to remove username suggestions

I've got the following problem: When you try to log in to a website you have already visited, Firefox automatically shows you account names you have already used. I've ac… (read more)

I've got the following problem: When you try to log in to a website you have already visited, Firefox automatically shows you account names you have already used. I've accidentally typed my password into the box and now its displayed there. How can I fix this?

Thanks a lot in advance!

Asked by cassian.hinterhuber 2 months ago

Answered by FredMcD 2 months ago

  • Solved

Stopping Firefox from displaying my Sync account's email

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my … (read more)

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my screen often and I wouldn't want to accidentally leak my email and/or any other sensitive information.

Is it possible to make Firefox display my username instead of my email, or make it go away completely without losing functionality? Thanks in advance!

Asked by User 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Submit Feedback Button redirects to the end-of-survey-landingpage

Hi there. I have a feature that I would like to see on Firefox (Pinch zoom on touch displays in the Firefox PDF reader). So what I did I searched for the best possible wa… (read more)

Hi there. I have a feature that I would like to see on Firefox (Pinch zoom on touch displays in the Firefox PDF reader).

So what I did I searched for the best possible way to submit my feedback. I belive to have found it under Help -> Submit feedback. But upon clicking this button, I get immediately redirected to this page:

https://qsurvey.mozilla.com/s3/Give-feedback-landing-page

which undoubtly seems like a redirect error.

Tried this Link on my Firefox (with addons), Firefox private and Edge, always the same result.

Happy to hear some suggestions!

Asked by emanuel.smile 1 month ago

Answered by emanuel.smile 1 month ago

  • Solved

Cannot sync bookmarks between Firefox on Linux and Windows

1. I have one computer and it has Linux and Windows running on it. But Firefox on both systems cannot sync, although I have signed in with the same account. 2. The sync w… (read more)

1. I have one computer and it has Linux and Windows running on it. But Firefox on both systems cannot sync, although I have signed in with the same account.

2. The sync website has a strange font display which other websites do not have. See https://forum.manjaro.org/t/arch-wiki/46784/2

Asked by 1900011604 3 months ago

Answered by jonzn4SUSE 2 months ago

  • Solved

issue with "greyed out" add-ons, which cant be used untill add-on is re-enabled in settings.

Hey firefox community, I have an issue where certain add-ons are not loading their icons (greyed out), and after a computer shutdown, or simply closing the window, the ic… (read more)

Hey firefox community,

I have an issue where certain add-ons are not loading their icons (greyed out), and after a computer shutdown, or simply closing the window, the icons don't seem to stay in the overflow menu (or the place where you can store addons if you don't want them on the toolbar or the overflow menu). my only option to be able to use the extension is to "re-enable" the extension from the add-on menu.

I've read somewhere on a support thread that it may have something to do with adblockers, and although I do have adguard, I'm not 100% sure if that's the issue, as I tried disabling adguard when loading firefox, and I seemed to only be able to load the add-ons correctly once, but not again (to be fair, not a lot of testing went into this hypothesis or test).

if there is some kinda issue with adguard, I would love to know what I need to do to solve this issue, and if its something else, I would also love to know what else I would need to do, short of a clean install of firefox or something similar, as I have a few add-ons with custom settings, and resetting all of that would be a pain to redo.

thanks for your help.

PS, any additional info needed can be sent over, just may take some time

Asked by timwangi12321 2 months ago

Answered by FredMcD 2 months ago

  • Solved

How can I view my FF Account password without changing it?

I want to view and verify what my Firefox Account password is, currently, without having to change it necessarily. Once I've verified what my password is currently, I ma… (read more)

I want to view and verify what my Firefox Account password is, currently, without having to change it necessarily. Once I've verified what my password is currently, I may, or may not, change it. I will not decide if I want to change my password until I know what it is currently.

Thanks bunches Darlins and Gents for all your fine help!

Asked by Jef 2 months ago

Answered by FredMcD 2 months ago