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for several months now firefox completely stops working when there is an update waiting

it will literally stop working, no refresh, no navigation, sites fail to load properly sometimes all controls in the ui refuse to respond at all. The fix is always to shu… (read more)

it will literally stop working, no refresh, no navigation, sites fail to load properly sometimes all controls in the ui refuse to respond at all. The fix is always to shut down firefox, then on restart the new update installs and everything is fine. I find this as unacceptable as win 10 deciding it wants to reboot while you're working. This problem seems really intentional on mozilla's part and I the user should determine when I am done using the browser and ready to install an update, not the browser itself.

Asked by swagnyc 4 months ago

Last reply by FredMcD 4 months ago

FireFox 82.0 Exporting bookmarks

FireFox 82.0 Exporting bookmarks -- How ? I like to keep a copy on my computer . I do not wish to do a SYNC . Why do I need to do a SYNC -- I like to keep my info to m… (read more)

FireFox 82.0 Exporting bookmarks -- How ? I like to keep a copy on my computer . I do not wish to do a SYNC .

Why do I need to do a SYNC -- I like to keep my info to me and not all over the internet /cloud .

Asked by UgotNO1 4 months ago

Last reply by jscher2000 4 months ago

Cannot connect to google.com in any browser.

I'm unable to connect to google.com.Whenever I search anything on search bar it says "Did Not Connect: Potential Security Issue" in any browser even after the wifi is not… (read more)

I'm unable to connect to google.com.Whenever I search anything on search bar it says "Did Not Connect: Potential Security Issue" in any browser even after the wifi is not connected. Please help.

Asked by Godsmantra47 4 months ago

Last reply by FredMcD 4 months ago

Firefox 82.0 always defaults to blank pages when printing now.

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morni… (read more)

Hi, at our workplace we use Firefox exclusively for our point-of-sale system and as such, print lots of reciepts and labels. We updated Firefox to version 82.0 this morning and now nothing prints correctly by default. When opening print preview, no matter what, it's a blank page. I have adjusted the settings in about:config, reset the print settings, messed with margins, etc. Basically every possible suggested fix for the problem I could find. After multiple hours, we still cannot get anything to print from Firefox UNLESS you go into the print settings, and click "preferences" in the Windows dialogue box (even if you don't change a single thing), only then will it work perfectly every time. This isn't an acceptable option though as we need it to work rapidly and automatically each time though the browser.

Our printer is set up correctly, up to date drivers, etc. All programs in windows will print fine, Chrome and Edge print fine, so I'm assuming it's specifically a Firefox issue. This is a receipt printer, and I noticed Firefox defaults to 8.5x11 size paper despite it using standard 73mm receipt paper. But, like I said, no matter what the preview is a blank page and that's what prints.

I'm stumped on this one. Printer is a TSP100 if that matters. Help!!

Asked by skunkrivercycles 4 months ago

Last reply by Jonathan Watt 4 months ago

when I try to open troubleshooting information, it sends me to an empty tab.

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to … (read more)

I was having a problem where whenever i used google search, it would use yahoo instead. I saw a fix for this that resetting the browser is a way to fix it, but i need to get into troubleshooting information first. however, whenever i try to get into troubleshooting information, it sends me to a blank white tab with not url. I would really appreciate help because I'm getting annoyed with this.

Asked by Itsahill 4 months ago

Last reply by cor-el 4 months ago

Secure connections without exceptions is forcing use of other browsers

Please bring back "exceptions" to security blocks. We are being forced to use alternate browsers due to lack of connection exceptions. I could bring up and use a site, bu… (read more)

Please bring back "exceptions" to security blocks.

We are being forced to use alternate browsers due to lack of connection exceptions. I could bring up and use a site, but could NOT cancel a monthly recurrent charged membership due to FF connection "security" impositions.

I had to use Microsoft Edge to stop my credit card from being charged.

When you do not allow exceptions, you are absolutely dictating what we are "allowed" to connect to, as well as forcing the use of other browsers.

If some people are too stupid to have internet security, and too stupid to know better than to go to websites they do not know to be secure, and make an exception anyway, So be it on them. The rest of us do not want to be handicapped, having to jump through hoops to complete our business.

Asked by BertD FireFox 4 months ago

Last reply by Wesley Branton 4 months ago

updates

I can not even find out how to send Firefox a message. Every time they up date they screw things up. If they keep changing my home pages I am going to quit using firefox… (read more)

I can not even find out how to send Firefox a message. Every time they up date they screw things up. If they keep changing my home pages I am going to quit using firefox

Asked by nogero59 4 months ago

Last reply by FredMcD 4 months ago

browser using facebook

On late Monday this week, my Facebook pages were drastically altered by Facebook, later in the day. Earlier that day and ever since I have used Firefox as my browser, the… (read more)

On late Monday this week, my Facebook pages were drastically altered by Facebook, later in the day. Earlier that day and ever since I have used Firefox as my browser, there were never any problems. I received a notice from Facebook, after I signed in again later in the evening that Facebook, that my browser is no longer supported by Facebook, so my pages were changed , "to offer a better experience " when using Facebook.. The pages are now narrowed, that I cannot read the entire comments anymore. I know that Firefox is indeed is a browser that is accepted by Facebook, so this is puzzling why this change was suddenly made. I have the browser updated with the latest update. I cleared my cache, as Facebook mentioned in the FAQ's, but it still is the same. Is there something I can do on my end to resolve this issue on my end? Facebook does not offer any help for specific questions, other than FAQ's. Thank you.

Asked by jimt1 4 months ago

Last reply by Wesley Branton 4 months ago

Why is Firefox using too much ram and how to fix it?

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had a… (read more)

Firefox according to task manager is using around 3gig of ram. I'm having trouble clicking on anything because there is a delay. I've uninstalled what few add-ons i had and no improvement. My pc is Intel I59400f running windows 10 with 8 gig ram plus gtx1660 super with 6gb ram too

Asked by james_t_mumu 4 months ago

Last reply by FredMcD 4 months ago

ACCIDENTAL DELETION OF BOOKMARK FOLDER

How can I restore or get back a folder in my bookmarks that had ALOT of favorite sites in it? I was in my bookmarks and accidentally deleted a ENTIRE folder of bookmarks… (read more)

How can I restore or get back a folder in my bookmarks that had ALOT of favorite sites in it? I was in my bookmarks and accidentally deleted a ENTIRE folder of bookmarks (probably 100 saved websites). I dont remember when the last time I did a BACKUP of my favorites folder and I think that I added websites to the folder just within the past week. How can I get them back? There is no "Recycle bin-type thing to restore from. HELP!

Asked by Erin & Symba girl 4 months ago

Last reply by FredMcD 4 months ago

Video not opening

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element I… (read more)

I get this message “An unanticipated problem was encountered, check back soon Error code: MEDIA_ERR_UNKNOWN Session ID:2020-10-20:8117ac79cc43f4e46e86f86 Player Element ID: video-21b240” when I click on an embedded video in the major online news outlet in New Zealand ‘ it seems to only occur with Firefox. Videos open when in safe mode.

Asked by Robert 4 months ago

Last reply by cor-el 4 months ago

Localized Screen Tearing

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if … (read more)

Right, so, this is genuinely a weird one - Wherever the bottom of my scrollbar is, whenever I scroll, it will have a tearing effect on the text above and below it- as if its trying to decide "Am I up here? or down here?" I have no way of capturing this via screen shot, I've disabled Hardware acceleration for a previous issue (Firefox would flicker on certain pages, and outright crash). I can't find an issue with my graphics drivers, as everything else runs and works as standard as normal. It's only firefox that has this issue, as Edge and Chrome work perfectly fine.

Asked by Grier 4 months ago

Last reply by FredMcD 4 months ago

I have always need connexion for Google ?

Hello everybody and sorry for my English I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back Help :D … (read more)

Hello everybody and sorry for my English

I have all time this screen for connexion at the Google. I connect all the time but the authentication comes back

Help :D

Asked by gyzmonicolas 4 months ago

Last reply by jscher2000 4 months ago

How to remember my search engine setting when I restart my browser?

Hi, I use Firefox and Google as my default search engine on Windows 8.1 Each das when I start my browser the search engine in it is Yahoo; however when I go into the set… (read more)

Hi, I use Firefox and Google as my default search engine on Windows 8.1 Each das when I start my browser the search engine in it is Yahoo; however when I go into the settings Google is my deafault which I like to use. When I start in safe mode I am back on google however it is frustrating that I have to restart my browser each day. Could anyone advise please what options would I have to have Google remaining? Many thanks!

Asked by georg.wanek 4 months ago

Last reply by FredMcD 4 months ago

Problem with Firefox v82.0 64bit and LastPass

After Firefox v82.0 installed itself it screwed up my LastPass. When I click on the LastPass icon it begins flickering up and down so fast that I can't see exactly where… (read more)

After Firefox v82.0 installed itself it screwed up my LastPass. When I click on the LastPass icon it begins flickering up and down so fast that I can't see exactly where to click to continue with LastPass. I may have to click 10-20 times before I randomly hit the right place. LastPass apparently interprets each missed click as a log on attempt and has now locked me out of my account.

I don't have this problem with other browsers like Edge, but its too late for me now.

Asked by bruce.cyr 4 months ago

Last reply by Seburo 4 months ago

Firefox Browser Now Unusable Due to Memory Leak

I don't even know how to ask the question. If I open more than 5-6 tabs, the browser slows to a crawl and task manager says Firefox is using 90% of all available RAM. T… (read more)

I don't even know how to ask the question. If I open more than 5-6 tabs, the browser slows to a crawl and task manager says Firefox is using 90% of all available RAM. This morning I had about 12-13 tabs open which is not unusual for me. From what I've read on the support site, Mozilla doesn't seem to have any answers. I would love to not have to use browsers from MSFT or GOOG but I guess it's time to start looking around. I simply cannot function for even one day without a browser. Too bad.

Asked by Mark 4 months ago

Last reply by cv.lim 4 months ago