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Can't restore backed up profile

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also sepa… (read more)

I have Windows 10, version 1903. I recently backed up my Mozilla Roaming and Local profiles to an external drive before replacing the hard drive in my laptop. I also separately made a backup of my bookmarks. After replacing my hard drive with a new one, I restored an earlier image file of my computer in order to put back all my data onto the new drive.

Then I did a Fresh Start, effectively doing a new install of Windows 10 (v.1903).

(As far as I can tell, my old Firefox data was deleted during the Fresh Start reinstall.)

I now did a new install of Firefox onto my computer. After I opened it I synced and it seems that all my bookmarks, etc came back. The only two problems: 1) All my hundreds of bookmark favicons had been replaced with a generic globe. 2) My last session (which had scores of tabs), was not restored. So I tried copying and pasting the saved profiles back into the new Mozilla Roaming and Local profiles, but I can't get Firefox to access them. Instead, it only accesses the new profile. I did an uninstall and tried it again, but all I ended up doing is creating another new profile. Now when I go to About:Profiles (see image), the default-release and default profiles listed don't seem to exist anymore (they aren't loadable, and they can't be found using the filepath noted there), and the actual backup profiles that I copied from my portable drive into Mozilla and that I actually see in File Explorer, doesn't show up as a profile choice. How can I restore my old backed up profile, and will that solve my missing favicons problem?

Asked by blue_sky 1 week ago

Last reply by blue_sky 4 days ago

Opening links from external applications causes Firefox to breifly hang

Opening links from external applications (i.e.: Outlook, Word, a PDF, etc.) begins to open a new tab in Firefox, sometimes it'll open a "full" tab-width before hanging, m… (read more)

Opening links from external applications (i.e.: Outlook, Word, a PDF, etc.) begins to open a new tab in Firefox, sometimes it'll open a "full" tab-width before hanging, more often than not, I'll see a sliver of the new tab while Firefox sorts itself out.

Typically when this happens, I'll see upwards of 50% CPU usage from Firefox itself. Memory seems sane.

Hardware acceleration, whether it's on or off, makes no difference. Issue persists in safe-mode, and safe-mode with add-ons disabled. Issue persists in Firefox and Firefox Developer Edition.

Asked by mjorgensen 1 week ago

Last reply by mjorgensen 11 hours ago

can't use netflix, spotify etc after Firefox update

Hi, Yesterday I installed a new version of Firefox. And after that I can't run Netflix, Spotify and Viaplay. I can log in but when I want to start a movie or play some mu… (read more)

Hi, Yesterday I installed a new version of Firefox. And after that I can't run Netflix, Spotify and Viaplay. I can log in but when I want to start a movie or play some music it says that Firefox is installing components to play sound and video - but nothing happens. I have been using Firefox for many years and the programs have always worked - until yesterday after I installed the new version. I'm on a PC using windows. Any tips on how to proceed?

Asked by martin156 6 days ago

Problems with Firefox and McAfee True Key

My McAfee True Key app has stopped working since the Firefox update several days ago, I removed and reinstalled the app since but to no avail. The app will not open. acco… (read more)

My McAfee True Key app has stopped working since the Firefox update several days ago, I removed and reinstalled the app since but to no avail. The app will not open. according to the McAfee help forums, I not the only one who has experienced problem with True Key App since the Firefox update. what can we expect in help for this problem.

Asked by Don 6 days ago

Firefox using a ridiculous amount of RAM, error message "A page is slowing down your browser..." et cetera.

I asked this previously on Twitter and after the fixes suggested didn't work (at least not permanently), support on Twitter sent me here. (Would have been nice for you to… (read more)

I asked this previously on Twitter and after the fixes suggested didn't work (at least not permanently), support on Twitter sent me here. (Would have been nice for you to determine the appropriate forum and topic rather than me having to do it, by the way, "AT").

I am still getting a dragging slow Firefox using what seems like an inordinate amount of memory (though I could be wrong, check the images). My first message to support included the first image with the comment: "Yes, I've already refreshed Firefox. Yes, I've cleared my cache. Yes, I've removed all of my extensions/add-ons, though I need them back now." I then followed the instructions to try "disabling Firefox Hardware Acceleration and deleting content-prefs.sqlite".

Deleting sqlite and disabling FHA seemed to work for a while but a) is there a script I can run to auto-delete the content-prefs.sqlite daily so I can depend on your browser. And more pressing, b)second image memory usage.

Any help is appreciated. Thank you in advance.

DB

Asked by dpadraigbrown 1 week ago

Last reply by dpadraigbrown 6 days ago

Picture-in-picture not available for Netflix

When I watch Netflix videos the picture-in-picture button does not appear (Firefox v. 7.9.0 on a Windows 10 machine with AdBlock Plus for Firefox addon enabled) . Pictur… (read more)

When I watch Netflix videos the picture-in-picture button does not appear (Firefox v. 7.9.0 on a Windows 10 machine with AdBlock Plus for Firefox addon enabled) . Picture-in-picture is enabled in my Firefox options and works fine for videos from other web sites, such as YouTube. It was also working fine for Netflix until lst week. Have tried turning my ad blocker off and also the right-click on/off toggle for picture-in-picture while playing video but problem persists. All drivers on machine are up to date.

Is anyone else experiencing this problem? Any ideas on why this is happening with just Netflix? Thanks!

Asked by dboyced 1 week ago

Last reply by dboyced 6 days ago

Clicking links doesn't always result in a website opening

Over the past couple of months I have been noticing an increasing trend for Firefox to not open links when I click them. I have a custom HTML homescreen that I use with m… (read more)

Over the past couple of months I have been noticing an increasing trend for Firefox to not open links when I click them. I have a custom HTML homescreen that I use with my popular sites. They are all setup to open in new tabs using standard HTML coding from W3C; nothing fancy; I use the same page in all my browsers across all my devices, and the bones of the page are used on my work computer as well.

Sometimes, when I click one of the links, nothing happens. Sometimes, when I click one of the links, a new tab opens with no URL. Sometimes, when I click one of the links, a new tab opens with the URL in the URL bar, but it doesn't navigate. And sometimes, finally, when I click one of the links, a new tab opens and the page I was actually trying to get to appears.

This doesn't happen just on my homescreen. Sometimes, often in fact, this happens on Reddit. This happens on Autoblog. This happens on CNN.

I have refreshed Firefox. I have nuked my profile entirely and started anew. I have tried it both with and without my profile syncing. It happens in Safe Mode. It happens both on my personal desktop, and my personal laptop, which are configured identically from a software perspective.

This is super irritating. Please, help me Firefox Support Community, you're my only hope.

Asked by phobos512 6 days ago

Master password error

Hello, I decided to use your master password feature. I've written the password on paper for backup purpose. And everything worked fine for aprox. 1 month. But today to m… (read more)

Hello, I decided to use your master password feature. I've written the password on paper for backup purpose. And everything worked fine for aprox. 1 month. But today to my surprise Firefox told me that master password is wrong. I've typed this password at least several times before (with success) so I was sure that I remember it correctly. Fortunately I had it on the paper. I checked it - and I realized, that I remembered it correctly. So I tried once again but I failed. I tried few times with the same result. I had the same password also for different site. So I logged on that site - with success. So my keyboard seems to work correctly. I didn't change master password in Firefox. At least I am not aware of that. It was unchanged for whole period I used this feature, as I wrote it wasn't long. Fortunately I have all important passwords saved on the paper so I decided to reset my Firefox Master password. It is possible that I've lost less important passwords but I can reset them because I still have access to my most important data. I do not need any help. And I am aware that I could made mistake of any type. But I decided to report that because there is also a chance that this is Firefox error so you should be aware of my case.

Asked by artur.a.sakowski 6 days ago

In private window mode, Firefox is blocking eBay notification thumbnails images.

In private window mode and viewing Outlook.com emails. Firefox is blocking eBay notification email thumbnails images. When using the regular Firefox browser, the eBay n… (read more)

In private window mode and viewing Outlook.com emails. Firefox is blocking eBay notification email thumbnails images.

When using the regular Firefox browser, the eBay notification emails images are not being blocked.

This issue seemed to start with version 79.0

Firefox seems to not be able to differentiate between a AD image and eBay email notification image.

Any help appreciated,

Asked by jorb 6 days ago

Last reply by jorb 6 days ago

My account not syncing

Hi, I just formatted my laptop and while i installed firefox on my laptop and tried syncing my old settings (including logging passwords and addons) via logging to my fir… (read more)

Hi, I just formatted my laptop and while i installed firefox on my laptop and tried syncing my old settings (including logging passwords and addons) via logging to my firefox acccount, it just isnt syncing. Can someone help me? Also, i guess the firefox browser version before formatting was 78 or 77 but when i installed it yesterday it was version 79. Is this posing a problem?

Best regards, Gautam

Asked by Gautam Saraswat 6 days ago

Downloads file manager window automatically closes when mouse hovers over the navigation bar [elementary os]

I recently transitioned from windows 10 to elementary os. My preferred download option is to ask me where to save each file. And so when I download something, the file ma… (read more)

I recently transitioned from windows 10 to elementary os. My preferred download option is to ask me where to save each file. And so when I download something, the file manager opens. BUT when I hover my mouse over the navigation bar (to quickly get out of nested windows or make a new folder), the file manager automatically closes.

what gives? this does not happen in chrome.

Asked by kevinkaw08 6 days ago

The computer cannot copy text to the browser

Win7 system, probability cannot copy text from the computer to the browser, the browser can copy text to the computer, in jIRA server appears this problem, the trigger co… (read more)

Win7 system, probability cannot copy text from the computer to the browser, the browser can copy text to the computer, in jIRA server appears this problem, the trigger condition is to submit jIRA bug, the specific trigger condition is unknown, the probability of 5%, about 10 minutes after the automatic return to OK

Asked by cullen.zhang 5 days ago

Mult-container icon is missing from FF browser toolbar

I installed the FF Multi-Container add on, however the icon does not appear in the browser toolbar. i have uninstalled and re-installed it, closed and re-opened FF, and h… (read more)

I installed the FF Multi-Container add on, however the icon does not appear in the browser toolbar. i have uninstalled and re-installed it, closed and re-opened FF, and have restarted the computer. I also have Https Everywhere, No Scripts, and Privacy Badger add ons. How can this be fixed?

Asked by ggg 5 days ago

YOUTUBE: No Home Page & No Initial Comments Section via FireFox

YOUTUBE: No Home Page & No Initial Comments Section via FireFox: In YouTube via FireFox the YouTube Home Page and Comment Entry on videos is missing. Why is this? Eve… (read more)

YOUTUBE: No Home Page & No Initial Comments Section via FireFox: In YouTube via FireFox the YouTube Home Page and Comment Entry on videos is missing. Why is this? Ever since the dawn of FireFox this has always been missing. Please go use Chrome, Chromium, and Brave. You will see when you select a certain YouTube Channel, you will get a Home Page. You do not get this in FireFox. The second issue that has always been is the fact that you cannot comment on videos because the Comment Entry is missing via FireFox.

FireFox needs to correct this problematic issue. I am using Linux Mint 19.3 Tricia. I have also used Windows 10 and the same problem exist there. I want the FireFox Team to use Linux Mint to see what you get from the FireFox Browser in the Software Manager. Question; is this the same Browser that is currently available via the website? If not, then we have a huge problem with the Linux Team and Linux period that needs to be resolved. Both the FireFox Team & the Linux Team needs to work together to get this fixed.

I would provide Screenshots but I want people to actually go and see for themselves. Go get Linux Mint and install FireFox via the Software Manager. Go to YouTube to see what I am talking about.

Sincerely, KLCJR77 Productions

Asked by KLCJR77 PRODUCTIONS 5 days ago

Can't close tabs in Firefox browser on Chromebook

Installed Firefox on chromebook. Opens fine. But can't close tabs using X at top except main one which then askes to close all tabs. Just keep creating new tabs for eac… (read more)

Installed Firefox on chromebook.

Opens fine. But can't close tabs using X at top except main one which then askes to close all tabs.

Just keep creating new tabs for each link clicked.

Asked by lukaswillcocks 5 days ago

URL auto complete won't go to specific domain

Hi I've read [page] and try to apply the instructions but somehow I can't get it to autocomplete to the domain I want. These work the way I want them to for example, whe… (read more)

Hi I've read [page] and try to apply the instructions but somehow I can't get it to autocomplete to the domain I want. These work the way I want them to for example, when I type gm it autocompletes to gmail.com; when I type y it autocompletes to youtube.com. It used to never autocomplete for gmail.com but then I used the arrow key to select gmail.com from the drop menu, and hit Enter (per the instructions on the above mentioned page) and since then it autocompletes to gmail.com. So that worked as intended. But when I type ik it autocompletes to ikea.com while I want it to autocomplete to ikea.nl. The latter does show up in the drop menu and no matter how often I use the arrow key to select it and press enter, it still keeps autocompleting in the address bar to ikea.com. Am I missing a crucial step?

Thank you

edit: I've tried deleting ikea.com with Shift Delete, but it keeps coming back after I've closed the tab/browser

Asked by Ruikersnaam 5 days ago

extensions: turning on and off at once (enabled/disabled)

Does anyone know of an extension that allows user to turn all extensions on or off (enabled/disabled) all at once (rather than individually)? Thank you for your assistanc… (read more)

Does anyone know of an extension that allows user to turn all extensions on or off (enabled/disabled) all at once (rather than individually)? Thank you for your assistance!

CSS caching with local websites

Has the behaviour of Firefox with regard to caching style sheets changed in the newest version? I ask since I develop with Visual Studio and browse the development build … (read more)

Has the behaviour of Firefox with regard to caching style sheets changed in the newest version?

I ask since I develop with Visual Studio and browse the development build with Firefox. Hence the URL will be similar to:

http://localhost:55223

If I modify a css file in the build and refresh the page in Firefox it does not change. It never changes even after a CTRL+F5, nor after starting a new session.

If I browse the site with Edge it does pick up the change instantly after tapping F5 to reload. To see the changes in Firefox it's necessary to rename the css file to force a reload of it.

This only seems to have started happening since the latest build and makes it impossible to use Firefox in the development environment. Is there a "hack" for the settings to force a reload?

Asked by markp1 6 days ago

Last reply by markp1 5 days ago

I want to use a shortcut to open up my Home Page

I want to use CTRL + SHIFT + H to open up my Home Page, preferably overriding my current open tab. I was planning on using a macro to set the hotkey to CTRL + SHIFT + H. … (read more)

I want to use CTRL + SHIFT + H to open up my Home Page, preferably overriding my current open tab.

I was planning on using a macro to set the hotkey to CTRL + SHIFT + H. And direct that macro hotkey to use a Mozilla Firefox shortcut that opens up the Home Page.

But I ran into a problem. The Firefox Shortcut page says that ALT + H opens up the Home Page. When I tried it, all it did was toggle the top menu bar off and on, or open up a Firefox Help Page.

So then I looked at my Saka Keys extension to see if there was an option to set a hotkey for the Home Page. There was none.

Then I tried installing another shortkeys extension. Again, no option to set a hotkey to open up the Home Page.

Then I did more searching and I found various extensions that will open up the Home Page in a new tab. Not what I want, ideally, but I had a look at the extensions anyway. Unfortunately, you can't use a hotkey to open up the tab to that specific Home Page. It just goes to the Home Page automatically when you open up a new tab. You don't use a shortcut. This is problematic because I already have my new tab set to a different website, and I don't want to replace that website with the Home Page. I want to keep the same website for new tabs, and just open up a freaking Home Page using a shortcut.

Firefox has really gotten stupid ever since Quantum. Thanks Firefox!

Asked by gaveitatry 5 days ago