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can't use netflix, spotify etc after Firefox update

Hi, Yesterday I installed a new version of Firefox. And after that I can't run Netflix, Spotify and Viaplay. I can log in but when I want to start a movie or play some mu… (read more)

Hi, Yesterday I installed a new version of Firefox. And after that I can't run Netflix, Spotify and Viaplay. I can log in but when I want to start a movie or play some music it says that Firefox is installing components to play sound and video - but nothing happens. I have been using Firefox for many years and the programs have always worked - until yesterday after I installed the new version. I'm on a PC using windows. Any tips on how to proceed?

Asked by martin156 3 months ago

Problems with Firefox and McAfee True Key

My McAfee True Key app has stopped working since the Firefox update several days ago, I removed and reinstalled the app since but to no avail. The app will not open. acco… (read more)

My McAfee True Key app has stopped working since the Firefox update several days ago, I removed and reinstalled the app since but to no avail. The app will not open. according to the McAfee help forums, I not the only one who has experienced problem with True Key App since the Firefox update. what can we expect in help for this problem.

Asked by Don 3 months ago

Clicking links doesn't always result in a website opening

Over the past couple of months I have been noticing an increasing trend for Firefox to not open links when I click them. I have a custom HTML homescreen that I use with m… (read more)

Over the past couple of months I have been noticing an increasing trend for Firefox to not open links when I click them. I have a custom HTML homescreen that I use with my popular sites. They are all setup to open in new tabs using standard HTML coding from W3C; nothing fancy; I use the same page in all my browsers across all my devices, and the bones of the page are used on my work computer as well.

Sometimes, when I click one of the links, nothing happens. Sometimes, when I click one of the links, a new tab opens with no URL. Sometimes, when I click one of the links, a new tab opens with the URL in the URL bar, but it doesn't navigate. And sometimes, finally, when I click one of the links, a new tab opens and the page I was actually trying to get to appears.

This doesn't happen just on my homescreen. Sometimes, often in fact, this happens on Reddit. This happens on Autoblog. This happens on CNN.

I have refreshed Firefox. I have nuked my profile entirely and started anew. I have tried it both with and without my profile syncing. It happens in Safe Mode. It happens both on my personal desktop, and my personal laptop, which are configured identically from a software perspective.

This is super irritating. Please, help me Firefox Support Community, you're my only hope.

Asked by phobos512 3 months ago

Master password error

Hello, I decided to use your master password feature. I've written the password on paper for backup purpose. And everything worked fine for aprox. 1 month. But today to m… (read more)

Hello, I decided to use your master password feature. I've written the password on paper for backup purpose. And everything worked fine for aprox. 1 month. But today to my surprise Firefox told me that master password is wrong. I've typed this password at least several times before (with success) so I was sure that I remember it correctly. Fortunately I had it on the paper. I checked it - and I realized, that I remembered it correctly. So I tried once again but I failed. I tried few times with the same result. I had the same password also for different site. So I logged on that site - with success. So my keyboard seems to work correctly. I didn't change master password in Firefox. At least I am not aware of that. It was unchanged for whole period I used this feature, as I wrote it wasn't long. Fortunately I have all important passwords saved on the paper so I decided to reset my Firefox Master password. It is possible that I've lost less important passwords but I can reset them because I still have access to my most important data. I do not need any help. And I am aware that I could made mistake of any type. But I decided to report that because there is also a chance that this is Firefox error so you should be aware of my case.

Asked by artur.a.sakowski 3 months ago

My account not syncing

Hi, I just formatted my laptop and while i installed firefox on my laptop and tried syncing my old settings (including logging passwords and addons) via logging to my fir… (read more)

Hi, I just formatted my laptop and while i installed firefox on my laptop and tried syncing my old settings (including logging passwords and addons) via logging to my firefox acccount, it just isnt syncing. Can someone help me? Also, i guess the firefox browser version before formatting was 78 or 77 but when i installed it yesterday it was version 79. Is this posing a problem?

Best regards, Gautam

Asked by Gautam Saraswat 3 months ago

Downloads file manager window automatically closes when mouse hovers over the navigation bar [elementary os]

I recently transitioned from windows 10 to elementary os. My preferred download option is to ask me where to save each file. And so when I download something, the file ma… (read more)

I recently transitioned from windows 10 to elementary os. My preferred download option is to ask me where to save each file. And so when I download something, the file manager opens. BUT when I hover my mouse over the navigation bar (to quickly get out of nested windows or make a new folder), the file manager automatically closes.

what gives? this does not happen in chrome.

Asked by kevinkaw08 3 months ago

The computer cannot copy text to the browser

Win7 system, probability cannot copy text from the computer to the browser, the browser can copy text to the computer, in jIRA server appears this problem, the trigger co… (read more)

Win7 system, probability cannot copy text from the computer to the browser, the browser can copy text to the computer, in jIRA server appears this problem, the trigger condition is to submit jIRA bug, the specific trigger condition is unknown, the probability of 5%, about 10 minutes after the automatic return to OK

Asked by cullen.zhang 2 months ago

Mult-container icon is missing from FF browser toolbar

I installed the FF Multi-Container add on, however the icon does not appear in the browser toolbar. i have uninstalled and re-installed it, closed and re-opened FF, and h… (read more)

I installed the FF Multi-Container add on, however the icon does not appear in the browser toolbar. i have uninstalled and re-installed it, closed and re-opened FF, and have restarted the computer. I also have Https Everywhere, No Scripts, and Privacy Badger add ons. How can this be fixed?

Asked by ggg 2 months ago

YOUTUBE: No Home Page & No Initial Comments Section via FireFox

YOUTUBE: No Home Page & No Initial Comments Section via FireFox: In YouTube via FireFox the YouTube Home Page and Comment Entry on videos is missing. Why is this? Eve… (read more)

YOUTUBE: No Home Page & No Initial Comments Section via FireFox: In YouTube via FireFox the YouTube Home Page and Comment Entry on videos is missing. Why is this? Ever since the dawn of FireFox this has always been missing. Please go use Chrome, Chromium, and Brave. You will see when you select a certain YouTube Channel, you will get a Home Page. You do not get this in FireFox. The second issue that has always been is the fact that you cannot comment on videos because the Comment Entry is missing via FireFox.

FireFox needs to correct this problematic issue. I am using Linux Mint 19.3 Tricia. I have also used Windows 10 and the same problem exist there. I want the FireFox Team to use Linux Mint to see what you get from the FireFox Browser in the Software Manager. Question; is this the same Browser that is currently available via the website? If not, then we have a huge problem with the Linux Team and Linux period that needs to be resolved. Both the FireFox Team & the Linux Team needs to work together to get this fixed.

I would provide Screenshots but I want people to actually go and see for themselves. Go get Linux Mint and install FireFox via the Software Manager. Go to YouTube to see what I am talking about.

Sincerely, KLCJR77 Productions

Asked by KLCJR77 PRODUCTIONS 2 months ago

Can't close tabs in Firefox browser on Chromebook

Installed Firefox on chromebook. Opens fine. But can't close tabs using X at top except main one which then askes to close all tabs. Just keep creating new tabs for eac… (read more)

Installed Firefox on chromebook.

Opens fine. But can't close tabs using X at top except main one which then askes to close all tabs.

Just keep creating new tabs for each link clicked.

Asked by lukaswillcocks 2 months ago

extensions: turning on and off at once (enabled/disabled)

Does anyone know of an extension that allows user to turn all extensions on or off (enabled/disabled) all at once (rather than individually)? Thank you for your assistanc… (read more)

Does anyone know of an extension that allows user to turn all extensions on or off (enabled/disabled) all at once (rather than individually)? Thank you for your assistance!

Asked by Alfredo's Personal Firefox Account 2 months ago

I want to use a shortcut to open up my Home Page

I want to use CTRL + SHIFT + H to open up my Home Page, preferably overriding my current open tab. I was planning on using a macro to set the hotkey to CTRL + SHIFT + H. … (read more)

I want to use CTRL + SHIFT + H to open up my Home Page, preferably overriding my current open tab.

I was planning on using a macro to set the hotkey to CTRL + SHIFT + H. And direct that macro hotkey to use a Mozilla Firefox shortcut that opens up the Home Page.

But I ran into a problem. The Firefox Shortcut page says that ALT + H opens up the Home Page. When I tried it, all it did was toggle the top menu bar off and on, or open up a Firefox Help Page.

So then I looked at my Saka Keys extension to see if there was an option to set a hotkey for the Home Page. There was none.

Then I tried installing another shortkeys extension. Again, no option to set a hotkey to open up the Home Page.

Then I did more searching and I found various extensions that will open up the Home Page in a new tab. Not what I want, ideally, but I had a look at the extensions anyway. Unfortunately, you can't use a hotkey to open up the tab to that specific Home Page. It just goes to the Home Page automatically when you open up a new tab. You don't use a shortcut. This is problematic because I already have my new tab set to a different website, and I don't want to replace that website with the Home Page. I want to keep the same website for new tabs, and just open up a freaking Home Page using a shortcut.

Firefox has really gotten stupid ever since Quantum. Thanks Firefox!

Asked by gaveitatry 2 months ago

Recover addons from external hdd

Hi there, I just moved to another notebook after the past one dead, and I have to recover my past addons from an external hdd. I just found all the .xpi files that contai… (read more)

Hi there,

I just moved to another notebook after the past one dead, and I have to recover my past addons from an external hdd. I just found all the .xpi files that contain any single add-on, but it's not clear to me how should I manage them so that Firefox will instantly recognize the addons. Can you please help me?

Thank you

Asked by lucaproietti 2 months ago

Firefox is sluggish when watching videos on bilibili.com with live commenting

I'm trying to switch from opera to Firefox, as title says, Firefox is slow when live commenting is enabled on bilibili.com when watching videos, it gets worse if you play… (read more)

I'm trying to switch from opera to Firefox, as title says, Firefox is slow when live commenting is enabled on bilibili.com when watching videos, it gets worse if you play video in full-screen mode, and CPU is about 15% higher than opera even not in full-screen.

I've tested on other two similar website: douyu.com and huya.com , turns out the issue is only with bilibili.com, I found that the live comment feature is implemented by canvas on bilibili.com while the other two sites uses css3 instead, and I simply tested canvas benchmark with benchmark1 and benchmark2 and the result conforms my guess -- opera performs much better than Firefox.

I've tried toggle hardware acceleration and safe mode, no significant improvement observed

Asked by DrakeXiang 2 months ago

garmin connect problems

I have recently replaced my macbook and from that point on am no longer able to get access to the garmin connect web page. I tried several work arounds, none of which wor… (read more)

I have recently replaced my macbook and from that point on am no longer able to get access to the garmin connect web page. I tried several work arounds, none of which worked. Eventually I tried using a different browser. Bingo. this works. Can anybody advise how to stop firefox blocking this webpage?

Asked by simon ball 2 months ago

Site Registration

I want to make this site checked so i wont get nonsecured or something like that... i dont know if i can or i cant send the link to my site, but i will give if you reques… (read more)

I want to make this site checked so i wont get nonsecured or something like that... i dont know if i can or i cant send the link to my site, but i will give if you request.

Asked by hyper1 2 months ago