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Saved login don't work properly

When open this [[login page|https://exmail.qq.com]], Firefox will fill saved password , but Firefox asks me whether update password? ! I have not changed the password! I… (read more)

When open this [[login page|https://exmail.qq.com]], Firefox will fill saved password , but Firefox asks me whether update password? ! I have not changed the password!

If i choose UPDATE, and view the saved password, it becomes '00000000', not the correct password.

it has been annoying for couple of weeks, but i don't know since which version. and i have tried to solve it as the 'Troubleshooting' recommend, but it's still there.

BTW, the password from Lockwise app on ios is correct, so this might be Firefox's problem.

thank you all!

````````` Application Basics


Name: Firefox Version: 79.0 Build ID: 20200727193539 Distribution ID: archlinux User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:79.0) Gecko/20100101 Firefox/79.0 OS: Linux 5.7.12-arch1-1 #1 SMP PREEMPT Fri, 31 Jul 2020 17:38:22 +0000 Multiprocess Windows: 1/1 Enabled by default Remote Processes: 6 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


Firefox Features


Name: DoH Roll-Out Version: 1.3.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 12.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.3.0 ID: webcompat-reporter@mozilla.org

Remote Processes


Type: Web Content Count: 3 / 8

Type: Extension Count: 1

Type: Privileged About Count: 1

Type: Preallocated Count: 1

Add-ons


Name: Amazon.com Type: extension Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.1 Enabled: true ID: bing@search.mozilla.org

Name: Code Injector Type: extension Version: 0.3.2 Enabled: true ID: {b12a78ef-3319-45fa-800e-a7efa56b6da4}

Name: Cookie Quick Manager Type: extension Version: 0.5rc2 Enabled: true ID: {60f82f00-9ad5-4de5-b31c-b16a47c51558}

Name: Disable JavaScript Type: extension Version: 2.3.1 Enabled: true ID: {41f9e51d-35e4-4b29-af66-422ff81c8b41}

Name: DuckDuckGo Type: extension Version: 1.0 Enabled: true ID: ddg@search.mozilla.org

Name: EPUBReader Type: extension Version: 2.0.13 Enabled: true ID: {5384767E-00D9-40E9-B72F-9CC39D655D6F}

Name: Google Type: extension Version: 1.0 Enabled: true ID: google@search.mozilla.org

Name: Google search link fix Type: extension Version: 1.6.10 Enabled: true ID: jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack

Name: Notes by Firefox Type: extension Version: 4.3.5 Enabled: true ID: notes@mozilla.com

Name: SearchPreview Type: extension Version: 12.9 Enabled: true ID: {EF522540-89F5-46b9-B6FE-1829E2B572C6}

Name: Wikipedia (en) Type: extension Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: GLX 1.4 GLX_VENDOR(client): Mesa Project and SGI GLX_VENDOR(server): SGI Extensions: GLX_ARB_create_context GLX_ARB_create_context_no_error GLX_ARB_create_context_profile GLX_ARB_create_context_robustness GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_buffer_age GLX_EXT_create_context_es2_profile GLX_EXT_create_context_es_profile GLX_EXT_fbconfig_packed_float GLX_EXT_framebuffer_sRGB GLX_EXT_import_context GLX_EXT_texture_from_pixmap GLX_EXT_visual_info GLX_EXT_visual_rating GLX_INTEL_swap_event GLX_MESA_copy_sub_buffer GLX_MESA_query_renderer GLX_MESA_swap_control GLX_OML_swap_method GLX_OML_sync_control GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGI_video_sync WebGL 1 Driver Renderer: Intel -- Mesa Intel(R) UHD Graphics 620 (KBL GT2) WebGL 1 Driver Version: 4.6 (Compatibility Profile) Mesa 20.1.5 WebGL 1 Driver Extensions: GL_ARB_multisample GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_subtexture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture GL_EXT_texture3D GL_IBM_rasterpos_clip GL_ARB_point_parameters GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_framebuffer_sRGB GL_ARB_multitexture GL_EXT_framebuffer_sRGB GL_IBM_multimode_draw_arrays GL_IBM_texture_mirrored_repeat GL_3DFX_texture_compression_FXT1 GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod_bias GL_INGR_blend_func_separate GL_NV_blend_square GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_env_combine4 GL_S3_s3tc GL_SUN_multi_draw_arrays GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_EXT_framebuffer_object GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_MESA_window_pos GL_NV_packed_depth_stencil GL_NV_texture_rectangle GL_ARB_depth_texture GL_ARB_occlusion_query GL_ARB_shadow GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_mirrored_repeat GL_ARB_window_pos GL_ATI_fragment_shader GL_EXT_stencil_two_side GL_EXT_texture_cube_map GL_NV_depth_clamp GL_NV_fog_distance GL_APPLE_packed_pixels GL_ARB_draw_buffers GL_ARB_fragment_program GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_vertex_program GL_ARB_vertex_shader GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_MESA_pack_invert GL_NV_primitive_restart GL_ARB_depth_clamp GL_ARB_fragment_program_shadow GL_ARB_half_float_pixel GL_ARB_occlusion_query2 GL_ARB_point_sprite GL_ARB_shading_language_100 GL_ARB_sync GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ATI_blend_equation_separate GL_EXT_blend_equation_separate GL_OES_read_format GL_ARB_color_buffer_float GL_ARB_pixel_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_ARB_framebuffer_object GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_ARB_vertex_array_object GL_ATI_separate_stencil GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_texture_array GL_EXT_texture_integer GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_OES_EGL_image GL_AMD_performance_monitor GL_EXT_texture_buffer_object GL_AMD_texture_texture4 GL_ARB_copy_buffer GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_buffer_object GL_ARB_texture_rg GL_ARB_texture_swizzle GL_ARB_vertex_array_bgra GL_EXT_texture_swizzle GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_AMD_conservative_depth GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_stencil_export GL_ARB_ES2_compatibility GL_ARB_blend_func_extended GL_ARB_compatibility GL_ARB_debug_output GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_explicit_attrib_location GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_shader_stencil_export GL_ARB_shader_texture_lod GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_uniform_buffer_object GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_provoking_vertex GL_EXT_texture_snorm GL_MESA_texture_signed_rgba GL_NV_copy_image GL_NV_texture_barrier GL_ARB_draw_indirect GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_robustness GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_shader_subroutine GL_ARB_texture_compression_bptc GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_EXT_direct_state_access GL_EXT_vertex_attrib_64bit GL_AMD_multi_draw_indirect GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ARB_base_instance GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_map_buffer_alignment GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_texture_storage GL_ARB_transform_feedback_instanced GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_transform_feedback GL_AMD_query_buffer_object GL_AMD_shader_trinary_minmax GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_clear_buffer_object GL_ARB_compute_shader GL_ARB_copy_image GL_ARB_explicit_uniform_location GL_ARB_fragment_layer_viewport GL_ARB_framebuffer_no_attachments GL_ARB_invalidate_subdata GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_robust_buffer_access_behavior GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_stencil_texturing GL_ARB_texture_buffer_range GL_ARB_texture_query_levels GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_vertex_attrib_binding GL_KHR_debug GL_KHR_robustness GL_KHR_texture_compression_astc_ldr GL_AMD_pinned_memory GL_ARB_buffer_storage GL_ARB_clear_texture GL_ARB_enhanced_layouts GL_ARB_indirect_parameters GL_ARB_internalformat_query2 GL_ARB_multi_bind GL_ARB_query_buffer_object GL_ARB_seamless_cubemap_per_texture GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shading_language_include GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_stencil8 GL_ARB_vertex_type_10f_11f_11f_rev GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_INTEL_performance_query GL_ARB_ES3_1_compatibility GL_ARB_clip_control GL_ARB_conditional_render_inverted GL_ARB_cull_distance GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_get_texture_sub_image GL_ARB_pipeline_statistics_query GL_ARB_shader_texture_image_samples GL_ARB_texture_barrier GL_ARB_transform_feedback_overflow_query GL_EXT_polygon_offset_clamp GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_robust_buffer_access_behavior GL_ARB_fragment_shader_interlock GL_ARB_gpu_shader_int64 GL_ARB_parallel_shader_compile GL_ARB_post_depth_coverage GL_ARB_shader_atomic_counter_ops GL_ARB_shader_ballot GL_ARB_shader_clock GL_ARB_shader_viewport_layer_array GL_EXT_shader_samples_identical GL_KHR_no_error GL_KHR_texture_compression_astc_sliced_3d GL_NV_fragment_shader_interlock GL_ARB_gl_spirv GL_ARB_spirv_extensions GL_MESA_shader_integer_functions GL_ARB_polygon_offset_clamp GL_ARB_texture_filter_anisotropic GL_KHR_parallel_shader_compile GL_EXT_EGL_image_storage GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_texture_sRGB_R8 GL_EXT_texture_shadow_lod GL_INTEL_blackhole_render GL_INTEL_shader_atomic_float_minmax GL_INTEL_shader_integer_functions2 GL_MESA_framebuffer_flip_y GL_NV_compute_shader_derivatives GL_EXT_EGL_sync GL_EXT_demote_to_helper_invocation WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_astc WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: GLX 1.4 GLX_VENDOR(client): Mesa Project and SGI GLX_VENDOR(server): SGI Extensions: GLX_ARB_create_context GLX_ARB_create_context_no_error GLX_ARB_create_context_profile GLX_ARB_create_context_robustness GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_buffer_age GLX_EXT_create_context_es2_profile GLX_EXT_create_context_es_profile GLX_EXT_fbconfig_packed_float GLX_EXT_framebuffer_sRGB GLX_EXT_import_context GLX_EXT_texture_from_pixmap GLX_EXT_visual_info GLX_EXT_visual_rating GLX_INTEL_swap_event GLX_MESA_copy_sub_buffer GLX_MESA_query_renderer GLX_MESA_swap_control GLX_OML_swap_method GLX_OML_sync_control GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGI_video_sync WebGL 2 Driver Renderer: Intel -- Mesa Intel(R) UHD Graphics 620 (KBL GT2) WebGL 2 Driver Version: 4.6 (Core Profile) Mesa 20.1.5 WebGL 2 Driver Extensions: GL_3DFX_texture_compression_FXT1 GL_AMD_conservative_depth GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_gpu_shader_int64 GL_AMD_multi_draw_indirect GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_stencil_export GL_AMD_shader_trinary_minmax GL_AMD_texture_texture4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map_array GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ATI_blend_equation_separate GL_ATI_texture_float GL_EXT_EGL_image_storage GL_EXT_EGL_sync GL_EXT_abgr GL_EXT_blend_equation_separate GL_EXT_demote_to_helper_invocation GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_shader_framebuffer_fetch GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_shader_integer_mix GL_EXT_shader_samples_identical GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_multimode_draw_arrays GL_INTEL_blackhole_render GL_INTEL_conservative_rasterization GL_INTEL_performance_query GL_INTEL_shader_atomic_float_minmax GL_INTEL_shader_integer_functions2 GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_context_flush_control GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KHR_texture_compression_astc_ldr GL_KHR_texture_compression_astc_sliced_3d GL_MESA_framebuffer_flip_y GL_MESA_pack_invert GL_MESA_shader_integer_functions GL_MESA_texture_signed_rgba GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_copy_image GL_NV_depth_clamp GL_NV_fragment_shader_interlock GL_NV_packed_depth_stencil GL_NV_texture_barrier GL_OES_EGL_image GL_S3_s3tc WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_astc WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Window Protocol: x11 Desktop Environment: unknown Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 60 GPU #1 Active: Yes Description: Mesa Intel(R) UHD Graphics 620 (KBL GT2) Vendor ID: 0x8086 Device ID: 0x5917 Driver Vendor: mesa/i965 Driver Version: 20.1.5.0 RAM: 3072

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CairoUseXRender: 0 CMSOutputProfile: Empty profile data Display0: 3286x1080 default DisplayCount: 1 Decision Log HW_COMPOSITING: available by default blocked by env: Acceleration blocked by platform OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled GPU_PROCESS: available by default unavailable by env: Hardware compositing is unavailable. WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: available by default denied by env: Not on allowlist WEBRENDER_COMPOSITOR: disabled by default: Disabled by default WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature OMTP: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly



Media


Audio Backend: pulse-rust Max Channels: 2 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): 51.19ms (4.36) Output Devices Name: Group Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card0 Input Devices Name: Group Monitor of Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card0 Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card0

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Experimental Features


AVIF (image.avif.enabled): false CSS Masonry Layout (layout.css.grid-template-masonry-value.enabled): false WebGPU (dom.webgpu.enabled): false

Important Modified Preferences


browser.cache.disk.amount_written: 10243 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.contentblocking.category: standard browser.download.useDownloadDir: false browser.search.region: CN browser.sessionstore.upgradeBackup.latestBuildID: 20200727193539 browser.startup.homepage: about:blank browser.startup.homepage_override.buildID: 20200727193539 browser.startup.homepage_override.mstone: 79.0 browser.urlbar.placeholderName: Google browser.urlbar.tipShownCount.searchTip_onboard: 4 dom.push.userAgentID: 6ecb0d2e336945f1815971aa655bf34c extensions.lastAppVersion: 79.0 media.eme.enabled: true media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1597307677 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20200727193539 media.gmp-manager.lastCheck: 1597307670 media.gmp-widevinecdm.abi: x86_64-gcc3 media.gmp-widevinecdm.lastUpdate: 1597307678 media.gmp-widevinecdm.version: 4.10.1582.2 media.gmp.storage.version.observed: 1 places.history.expiration.transient_current_max_pages: 143510 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.userContext.enabled: true privacy.userContext.extension: {60f82f00-9ad5-4de5-b31c-b16a47c51558} privacy.userContext.ui.enabled: true security.sandbox.content.tempDirSuffix: 15c27e14-b79d-476f-9d26-cc9f14779400 security.sandbox.plugin.tempDirSuffix: 821df890-d620-4be7-a580-63d344580b3b services.sync.declinedEngines: services.sync.engine.prefs.modified: true services.sync.lastPing: 1597307658 services.sync.lastSync: Thu Aug 13 2020 16:36:14 GMT+0800 (Hong Kong Standard Time)

Important Locked Preferences


dom.ipc.processCount.webIsolated: 1 fission.autostart: false

Places Database


Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.27 Version in use: 4.27

NSS Expected minimum version: 3.55 Version in use: 3.55

NSSSMIME Expected minimum version: 3.55 Version in use: 3.55

NSSSSL Expected minimum version: 3.55 Version in use: 3.55

NSSUTIL Expected minimum version: 3.55 Version in use: 3.55

Sandbox


Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4

Rejected System Calls


Startup Cache


Disk Cache Path: /home/jimery/.cache/mozilla/firefox/vz4m7a9e.default-release-1597307625304/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false

Internationalization & Localization


Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Asked by jimery 2 years ago

Last reply by jimery 1 year ago

  • Archived

Bookmarks overwritten by Firefox Sync

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her brow… (read more)

A couple months ago, I got my mom to switch from Chrome to Firefox. She ordered a new computer from a computer exchange company recently, so she asked me to sync her browser data from her old computer to her new computer.

I signed her up for a Firefox account, and when turning Sync on, it asked me to set up a second device. Since the new computer hadn't arrived yet, I decided to use Firefox Sync with another computer in the house. I installed Firefox on the device (it had never been installed before on that device) and hooked up her Firefox account. As expected, everything synced perfectly. The page telling me to connect another device still appeared, but I assumed that was because she hadn't connected a phone yet.

When the new computer arrived the next morning, the old computer had already been shut down and sent to the company, and the other computer in the house was still running but didn't have Firefox open to the best of my knowledge. I installed Firefox on it (again, didn't come pre-installed and had never been installed before) and hooked up her Firefox account. This time, everything synced perfectly... except for the bookmarks.

Only about 2-3 dozen of them transferred, along with one folder with a dozen more. (There were quite a few, potentially around 1-2 thousand.) The only bookmarks on the toolbar were the Getting Started page and a blank-titled bookmark leading to a "compose email" page. The rest were nowhere to be found. When I opened up Firefox on the other computer in the house, Firefox Sync had conveniently overwritten all of the bookmarks with what was on the new computer!

Everything else, including the history, passwords, and add-ons, were preserved perfectly. I tried everything on Recover lost or missing Bookmarks and Restore bookmarks from backup or move them to another computer to no avail, since the other computer in the house didn't auto-backup the bookmarks after Sync transferred them. I even gave it a couple of days like the article suggested, and still nothing. There's no chance that the computer exchange company had anything to do with it, since they have a no-touch policy of 30 days in case there's problems with the new computer.

Is there any chance that the bookmarks still exist somewhere? It's not a huge problem, since my mom told me that she's fine with the bookmarks being gone, and she would have ordered the old computer back if they were that important to her. I'm just unsure what might happen to the data in the future, or even what might happen to my own Firefox data, and hope that an answer might be helpful to others with the same problem but greater stakes.

The browser data provided along with this article is that of my mom's new computer, and should be true for the other browsers involved as well -- except for the old computer, which was Windows 7.

Asked by spelled.with.k 2 years ago

Last reply by spelled.with.k 1 year ago

  • Archived

Sign into sync needing double verification sign in

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign… (read more)

I have had Firefox for years on my IOS devices as well as my Mac OS lap tops. I replaced my10 year old macbook lap top in June and put on Firefox and now everytime I sign in I have to get a code sent to another e-mail address that is not on my lap top to put the code in on my lap top so I can continue to sign into Firefox. Why is this happening? This is beginning to be too much trouble to get on. Why is this necessary since having my new macbook laptop? I dont always have my Ipad or Iphone near me when I sign on to Firefox. This is also on my IOS devices. I have several e-mail and use Icloud email system just for that on lap top. Have gmail app seperate on desk top and aol on IOS devices or sign in from webmail.

Asked by Barbara Hoffmann 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Bixolon printer no longer printing in Firefox after update

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so … (read more)

After the latest Firefox update my Bixolon printer no longer prints receipts out of our Lightspeed POS system. It will print receipts if I am using Chrome or MS Edge so it is a Firefox problem. I tried the about:config, print_printer delete and still have the problem. If I go into Control Panel and do a test print it prints fine. This is a Firefox problem and I need a fix that works!

Asked by marcush73 1 year ago

Last reply by Jonathan Watt 1 year ago

  • Archived

Firefox new update

There is a new problem with the latest firefox version. The issue I am having at least is there is a fairly big black box that keeps on popping up on a web page while I a… (read more)

There is a new problem with the latest firefox version. The issue I am having at least is there is a fairly big black box that keeps on popping up on a web page while I am browsing different web sites. It just pops up then disappears. It does not cover the whole browser the black box. It happens often. I never get this issue when using Microsoft Edge. It's something wrong with firefox new update and it has turned to crap. If anyone that works for firefox please for the love of everyone, FIX THE GLITCH.

Asked by boohere21 1 year ago

Last reply by boohere21 1 year ago

  • Archived

I always get this error statment"An error occurred during a connection to www.bing.com. PR_CONNECT_ABORTED_ERROR" how do I fix it

Every time I connect to a URL that has an [AD] on it I get this error Secure connection failed and it says "An error occurred during a connection to www.bing.com. PR_CONN… (read more)

Every time I connect to a URL that has an [AD] on it I get this error Secure connection failed and it says "An error occurred during a connection to www.bing.com. PR_CONNECT_ABORTED_ERROR"

Asked by Ralf123 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Password I forgot :(

Hello! I have huge problem, because I forgot my password to other account on Firefox and I have no idea how to get it back and I don't want to loose all my passwords and… (read more)

Hello! I have huge problem, because I forgot my password to other account on Firefox and I have no idea how to get it back and I don't want to loose all my passwords and things on it, so I can't reset it. It would mean the world to me if You could help me.

I'm waiting for your answer, Thank you and have a nice day :)

Asked by monikagrochola9 1 year ago

Last reply by gspodo 1 year ago

  • Archived

Can't update Firefox--in options I see "Your browser is being managed by your organization." Although this is a private computer and I am the only user and my user profile is set as admin

I have no that is no computing knowledge--none. So I need very explicit instructions (imagine you're talking to your grandma): This is what FF tells me is happening: poli… (read more)

I have no that is no computing knowledge--none. So I need very explicit instructions (imagine you're talking to your grandma):

This is what FF tells me is happening: policies.json

{
 "policies": {
   "AppAutoUpdate": true | false
 }

} And in poking around in the files on my computer, I did find this in the folder that holds Firefox. How do I reset it, so that I can update?

If anyone wants to walk me through this (reaaaal slow) --you will surely be rewarded with amazing karma bumps!!

Asked by Naftali 1 year ago

Last reply by FredMcD 1 year ago

  • Locked
  • Archived

Youtube Message For Rented Video "! Sorry, there was an error licensing this video" Fix Needed

Cannot get rented/paid Youtube or Netflix video to run. Message "! Sorry, there was an error licensing this video" pops up onYoutube screen every time when hitting play … (read more)

Cannot get rented/paid Youtube or Netflix video to run. Message "! Sorry, there was an error licensing this video" pops up onYoutube screen every time when hitting play button. "Free" Youtube videos work just fine, paid content gets this message. Have firefox-9.5.0.2.ta.bz2, use Linux updated software. Followed all previous suggested Support, cannot seem to find fixes that included DRM, Safemode switch, etc. Thanks for previous help, still stuck... anymore ideas appreciated. Also, difference between running "normal and beta", please explain, and how to know "differences?"

Asked by Gerb 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Won't / Update To Current Firefox/Play Rented Videos On Uube/No referred to "Settings" Button (Linux)

Thank you for trying to help me, but many of the suggestions and explanations are dead ends because I cannot get them to work. I cannot get the latest version 95 of Fire… (read more)

Thank you for trying to help me, but many of the suggestions and explanations are dead ends because I cannot get them to work. I cannot get the latest version 95 of Firefox to update despite repeatedly trying to follow the directions, and updating is not occurring "automatically" as stated in all of the problem solving descriptions. When I get certain instructions, it refers me to a "Settings" button, which does not appear/exist on my toolbar(s). This latest inquiry is related to my original question about "licensing" issues error message when trying to view Youtube rented video's. Also, how do you go about updating a Widevine setting, mine is currently 4.10.1582.2. and needs updating. Please help me, I would like to learn how this stuff works, I appreciate any help.

Asked by Gerb 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Pocket-free build of firefox

Is there a pocket-free build of firefox available for download? Before you say, you can just disable it, I already have. In addition to that I've blocked the update/api… (read more)

Is there a pocket-free build of firefox available for download? Before you say, you can just disable it, I already have. In addition to that I've blocked the update/api url as well. I want it removed completely, I strong feel mozilla should make it opt-in or provide a pocket free build.

I was thinking perhaps there is a regulatory constraint on of the builds here that I could install, then change back to english?

https://ftp.mozilla.org/pub/firefox/releases/79.0/linux-x86_64/

Any help would be appreciated.

Asked by jason65 2 years ago

Last reply by Squiddly 1 year ago

  • Solved
  • Archived

Firefox default action for PDF has spontaneousl changed

I have always had PDFs set to "Always ask" is described here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file This hasn't changed. The dialog… (read more)

I have always had PDFs set to "Always ask" is described here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file This hasn't changed. The dialog which asks what to do with the file used to have "Save File" selected by default. This was convenient, because this is usually what I want. However, the default selection has recently changed to "Open with Firefox", which I hardly ever want. This requires me to perform an extra step when accessing PDFs from the Web, which I do quite often. I am not aware of having done anything which would affect this, nor have I found a corresponding option to change it back. How can I restore the previous behaviour?

Asked by rsbrux 2 years ago

Answered by Wesley Branton 2 years ago

  • Solved
  • Archived

Firefox Lockwise

I have a question about Lockwise and the integration of Monitor. It is claimed that since version 76, Firefox alerts for vulnerable passwords and breaches. In this arti… (read more)

I have a question about Lockwise and the integration of Monitor.

It is claimed that since version 76, Firefox alerts for vulnerable passwords and breaches.

In this article it is explained that Lockwise scans the stored passwords and warns if one of the passwords is identical to one leaked online as well as that it shows breach alerts for sites that have experienced security breaches.

I have Firefox 79, but I don't seem to get either behavior. I can see breaches for my email addresses in Monitor (where I had to manually add the email addresses). But I don't see anything in Lockwise. See the image below, for example. I created a password "abcde" for the website and nowhere does firefox tell me it's "vulnerable" or that it's been exposed elsewhere (it should at least say it's a terribly bad password).

I entered the "abcde" password in the Bitwarden plugin and it tells me (unsurprisingly) the password has been exposed "46564 times in data breaches".

This brings me to a second question: If Lockwise is unable to automatically show a warning if a password has been exposed/is vulnerable, is there an easy way to check that manually (and securely)? Bitwarden has the checkmark button right next to the password, which allows me to quickly check if a password has been exposed. Any way to replicate this in Lockwise? (To be honest, I would prefer the way it is supposed to work in Lockwise with a banner been shown automatically, instead of manually having to click, but it doesn't seem to work.)

Asked by Jan 2 years ago

Answered by spelled.with.k 2 years ago

  • Archived

A VPN-Like add-on

I recently installed an add-on, beginning with the letter M. It's believe it's fairly new and behaves like a vpn and proxy in many ways but isn't. Well I accidentally del… (read more)

I recently installed an add-on, beginning with the letter M. It's believe it's fairly new and behaves like a vpn and proxy in many ways but isn't. Well I accidentally deleted it and REALLY want to find it again. Can anybody help?

Asked by twistedvincent 1 year ago

Last reply by twistedvincent 1 year ago

  • Solved
  • Archived

"Search with Amazon.com" pinned on seletion of URL bar

When I hit cmd+l to select the URL bar, the first entry in the suggestion list is "Search with Amazon.com" with a pin icon to the left of it. I've searched all through th… (read more)

When I hit cmd+l to select the URL bar, the first entry in the suggestion list is "Search with Amazon.com" with a pin icon to the left of it. I've searched all through the preferences and even about:config and any reference to Amazon is disabled. How can I get this to go away?

Asked by spartanhooah 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Firefox one-click bookmarks

Hi Just recently my Firefox Browser has decided to Bookmark a page with just "one click" on "bookmark this page. I need to restore the old behaviour, where I could edit w… (read more)

Hi Just recently my Firefox Browser has decided to Bookmark a page with just "one click" on "bookmark this page. I need to restore the old behaviour, where I could edit what the bookmark said & in what sub-folder to place it. I do not like the new behaviour & I did not choose it. Please how can I get the original & better behaviour restored??? Thanks

Asked by wilts43 1 year ago

Answered by Vedun 1 year ago