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  • Solved

Problems with videos

2 related problems. 1) Lately having difficulty playing vids on Twitter. Sometimes fine, other times they start, then reboot, repeatedly and won't play. 2) I used to see … (read more)

2 related problems. 1) Lately having difficulty playing vids on Twitter. Sometimes fine, other times they start, then reboot, repeatedly and won't play.

2) I used to see prompts on explore.org for 'pop cam', to create a new window of just the live-cam. This prompt no longer appears in FF. When I open the site in Vivaldi, it appears, as you can see in the screenshot I've attached. Eg., https://explore.org/livecams/africam/olifants-river

I have read through a number of FF articles, tried changing audio/visual permissions, cleared cache. No difference. I have way too many tabs open, though not loaded. I sincerely hope this isn't creating the problem, as my brain is very slow, it takes me a long time to complete things I've been researching. And until very recently, there were still many tabs, without my current problems.

Thanks for your help.

Asked by maveet 3 months ago

Answered by Andrew 3 months ago

i cannot open my emails since i installed firefox properly and have to use chrome to open them properly

since i installed firefox on my pc its very rare i can open my emails instead i have to use the chrome browser any ideas why this is so my system is windows 8.1 if thats … (read more)

since i installed firefox on my pc its very rare i can open my emails instead i have to use the chrome browser any ideas why this is so my system is windows 8.1 if thats any help many thanks

Asked by bwint52 3 months ago

Last reply by jscher2000 3 months ago

  • Solved

Netflix

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microso… (read more)

When I go to Netflix my computer freezes completely almost immediately, I cant do anything but shut down and restart. This does not happen when I open Netflix in Microsoft Edge.

Asked by victoraugust 3 months ago

Answered by Andrew 3 months ago

update problem

A few days ago I received the notification to upgrade to ver. 78.0.2 (32bit) FFox for windows desktop. I allowed it to perform the update and the log out and restart… (read more)

A few days ago I received the notification to upgrade to ver. 78.0.2 (32bit) FFox for windows desktop. I allowed it to perform the update and the log out and restart of the browser. When the browser finished loading, I found that I had lost everything. All my bookmarks, all my saved logins, all my saved passwords everything. Is there any possibility of getting them back from a hidden file or directory, or something??????

Asked by Scott_the_Scot 3 months ago

Last reply by jscher2000 3 months ago

search

Firefox browser 78.0.2 is inconsistent when initiating a search. Whether I 1) copy and paste or 2) type the search request into the address bar (or search bar to the righ… (read more)

Firefox browser 78.0.2 is inconsistent when initiating a search.

Whether I 1) copy and paste or 2) type the search request into the address bar (or search bar to the right of the address bar), this version/program inconsistently but persistently ignores the request, providing a blank page instead.

This continues even after clearing the cache and history.

This has been so frustrating that I am considering Google after the past 7 years with Firefox.

Asked by roora 3 months ago

Last reply by jscher2000 3 months ago

Google Drive - "Page isn't redirecting properly"

Whenever I attempt to download anything from my Google drive I get this error in the attached image. Never had this issue before. Attempting to allow all cookies and mana… (read more)

Whenever I attempt to download anything from my Google drive I get this error in the attached image. Never had this issue before. Attempting to allow all cookies and manage exceptions doesn't work and also clearing caches and other cookies fails as well. The only way that works is by getting a shareable link and pasting it into an incognito tab and dragging the image onto the desktop. This doesn't work with other file types, only images.

Asked by ashshinsdale 3 months ago

Last reply by FredMcD 2 months ago

  • Solved

Firefox can't change programme info on BBC sounds "my sounds"

Hello There is a facility on the new (about 2 years old) BBC sounds "my sounds" app that Firefox is unable to use. The facility is known either as "remember where you are… (read more)

Hello

There is a facility on the new (about 2 years old) BBC sounds "my sounds" app that Firefox is unable to use. The facility is known either as "remember where you are on a programme" or "pick up where you left off on a programme" I am using a Linux PC and a Windows desktop with the same problem on both.

I have checked with the BBC and confirmed that I have the correct settings and cookies enabled, which I am able to change through Firefox, but Firefox can't store how many minutes in I am on a programme, although it can access the same information when that is stored by Internet Explorer. In other words if I listen for 10 minutes to a particular programme on Internet Explorer, then stop and find it on Firefox, Firefox always goes back to that 10 minute spot, no matter how much further I listen. I am in contact with the BBC about this too.

Asked by benaround3 2 months ago

Answered by child_duckling 2 months ago

Firefox Deleting Bookmarks

I have been using Firefox Sync for a while between my desktop and laptop. Both repeatedly remove the same bookmark folder from my bookmarks toolbar containing links to my… (read more)

I have been using Firefox Sync for a while between my desktop and laptop. Both repeatedly remove the same bookmark folder from my bookmarks toolbar containing links to my home network NAS services. A single folder containing 5 bookmarks. Even when the laptop is off the folder on my desktop disappears, starting the laptop without networking (no way to sync) the folder will also be missing. Is there an audit trail of what is removing or modifying bookmarks? These are the only 2 devices using Sync. This same folder existed normally on both computers prior to enabling sync. I recreate it and it disappears within a day.

Asked by Grimor 2 months ago

Last reply by FredMcD 2 months ago

slow web browsing

when shopping on sites like Tesco I get a meesage 'web page slowing browser' and the site runs painfully slow. I have looked this up but sugested fixes have not worked. A… (read more)

when shopping on sites like Tesco I get a meesage 'web page slowing browser' and the site runs painfully slow. I have looked this up but sugested fixes have not worked. Any advice? Updated windows 8 to 10

Asked by eamorley 2 months ago

Last reply by FredMcD 2 months ago

Saving a login

Hi I am trying to save a log in to https://www.disneyplus.com/en-gb/login but everytime I add the details the browser takes out the en-gb/login and takes me to https://ww… (read more)

Hi

I am trying to save a log in to https://www.disneyplus.com/en-gb/login but everytime I add the details the browser takes out the en-gb/login and takes me to https://www.disneyplus.com/. When I press log in it doesn't show any details and I have to manually log in.

Thanks

Rich

Asked by Rich 2 months ago

Last reply by cor-el 2 months ago

Help... plz! Firefox masterpassword has me locked out, no access to 3 yrs of biz passwords and data.

Hi all! I know this isn't the first time you've heard this... I've been fighting with this master password issue since the middle of July and I've exhausted all the optio… (read more)

Hi all! I know this isn't the first time you've heard this... I've been fighting with this master password issue since the middle of July and I've exhausted all the options I'm aware of. I have tried to reset my password several times but the ""Master Password Box "" keeps popping up (even while typing this) and none of my previous nor current passwords open it and it's required before i can login to access any of my data and passwords etc.. Which i do not know what the password is anymore. I did know it bc i typed it in several times a day.... either Microsoft update or Mozz update happened and that password is useless now and i can not afford to lose this information!!! As stated, I'm losing biz as i type PLUS i can't pay my bills until I get back into my data. My IPhone and iPad and other devices are all caught up in this mess as well. I feel absolutely hopeless! One would think if you donate several hundred $ a year to Mozz and you'd think there would be some sort priority support for Donors. My other devices can't sign in either... Ive tried most everything I've seen in support and nothing seems to work. I feel as though the more i mess with it the deeper I'm sinking! I have a back up that is from 2018 which gaps the last 2 years of data and PW.. I Still have my old recovery key password that didn't work in the beginning when all of this happened, nor does windows master password work. I have everything backed up on a hard drive as well but I haven't gone down that road yet. I've been at this infinite loop for over a week now and I need some serious help please!!

Asked by Biggs 2 months ago

Last reply by Kawaii Amber 2 months ago

Firefox on Debian Linux (Ubuntu 20.04 LTS): Cannot import data from Chromium Browser

Hi! I'm currently running Firefox on Ubuntu. Since, 90% of my saved passwords were done on Chrome browser on my smartphone, I wish to import it to Firefox. To do so, I do… (read more)

Hi! I'm currently running Firefox on Ubuntu. Since, 90% of my saved passwords were done on Chrome browser on my smartphone, I wish to import it to Firefox. To do so, I downloaded Chromium browser and logged in with my Google account so my saved passwords could be synced to it. Now, when I run the import wizard on Firefox, I get the message No program that contain bookmarks, history or password data could be found. This basically means that either Firefox's import wizard cannot find Chromium on Linux or Chromium isn't supported. It could also mean a technical issue I'm not aware of.

Kindly assist. Thanks!

Asked by joeljustinp 2 months ago

Last reply by cor-el 2 months ago

Cannot play local swf files [linux]

I made a new profile and was able to re-create the same bug in safe mode just to be sure. Anytime I try to open a swf file, firefox will not open it but instead ask what … (read more)

I made a new profile and was able to re-create the same bug in safe mode just to be sure. Anytime I try to open a swf file, firefox will not open it but instead ask what I should do with the file, over and over again. I have properly installed flash in the $MOZ_PLUGIN_PATH directory that firefox looks for; if I go to the plugins section, it shows adobe flash. I also have the ability to play flash files on websites, just not locally. On the profile I'm using to reproduce the error, the http_https_only tag in about:config is set to 'false', so [[this|https://support.mozilla.org/en-US/questions/1172126]] is irrelevant. I made sure that firefox is indeed what is set to open these types of files via the xdg specifications that firefox searches for when looking what to open a file with via xdg-mime (firefox uses xdg-open on the linux version to see what to open with): xdg-mime default firefox.desktop application/x-shockwave-flash In $HOME/.config/mimeapps.list, it is properly listed in the line applications/x-shockwave-flash=firefox.desktop Firefox does have a .desktop file setup in /usr/share/applications, and xdg-mime does recognize firefox as the app to open swf files. I am able to open other types of files locally such as videos. Going to about:preferences and setting firefox to open swf files makes an infinite loop of firefox opening new tabs that must be then terminated. I'm not sure if an update broke firefox, as I was previously able to open local swf files. Thanks.

Asked by Kawaii Amber 2 months ago

Last reply by Kawaii Amber 2 months ago

Sync - I cannot for the life of me figure out the parameters of operation

After hooking up four devices to sync through Firefox, I ended up with a mess and a lot of irritation which I have not recovered from. That was six months ago. What I f… (read more)

After hooking up four devices to sync through Firefox, I ended up with a mess and a lot of irritation which I have not recovered from. That was six months ago. What I failed to understand is that there is no control of the direction of sync. I presumed that all would sync from my primary account computer. Wrong and truly a disaster because I had spent hours organizing thousands of bookmarks. An old computer with an old bookmarks setup (very disorganized) added its confused mess back into my attempt on the new computer to finally get organized. I still have not sorted through most of the mess.

So how in the hell does Sync actually and exactly work? Is there any directional flow? Or does it just mash the shared stuff together. How can I delete any bookmark file Sync has at Firefox server with exact knowledge of what I am doing? Why is this stuff so obscure? I exactly want to know how to ensure that Sync has no cache of obsolete material and exactly, if possible, to direct the flow....should I use only share a tab? one at a time?

Thanks, Michael Mandeville, Arizona mwman@q.com

Asked by mwman 2 months ago

Last reply by the-edmeister 2 months ago

Firefox crashes on a particular page in the ASUS router GUI

I have a problem with using Firefox to view the GUI of my ASUS RT-AC86U router. One of the pages (the system log page) causes Firefox to crash within 2-3 seconds of viewi… (read more)

I have a problem with using Firefox to view the GUI of my ASUS RT-AC86U router. One of the pages (the system log page) causes Firefox to crash within 2-3 seconds of viewing it. It doesn't happen in Microsoft Edge and it didn't happen in Firefox until yesterday. I have eliminated my antivirus as a possible cause by uninstalling it temporarily. I have also tried uninstalling Firefox, deleting all my personal folders, reinstalling it and testing it again before synchronising to my account, to eliminate any add-ons/extensions as being a possible cause. I don't know what else to try, so I'm open to suggestions.

Asked by BrianE 3 months ago

Last reply by BrianE 3 months ago

Saved password "problem" since update

(Maybe it is me - it usually is) I have saved logins saved in FF. There is also a master password. This problem is happening more and more: I load FF and no "Enter mast… (read more)

(Maybe it is me - it usually is)

I have saved logins saved in FF. There is also a master password.

This problem is happening more and more:

I load FF and no "Enter master password" requester.

I start browsing. Eventually I get to a site which requires a log in.

NOTHING!

So I know FF has it saved - and password protected - but FF has decided to not ask me for the master password so I (or it) can then enter the saved details.

Today - being the last straw - I come here and (of course) this saved log in wasn't accessible. I fell back on the secondary system and logged in. FF asks me if I want to save this log in. (Maybe luckily) I said YES - but I am sure it is already saved - do I then get the "Enter master password" requester.

This is annoying as I have a few pages which I access very frequently password locked. It is annoying when I get to them - even tried reloading the page, if that will bring up the requester. It doesn't - FF won't/can't log in for me.

Asked by teeny_weeny 3 months ago

Last reply by teeny_weeny 3 months ago

My Ebay messages are Distorted

When I go to Ebay my Inbox is Frozen with a list of all Country's Ebay is in and shows those Country's Flags. I can't get past it to see my messages. It's almost like my … (read more)

When I go to Ebay my Inbox is Frozen with a list of all Country's Ebay is in and shows those Country's Flags. I can't get past it to see my messages. It's almost like my messaging was given a Virus. I called Ebay and they say they clearly see my messages and there is no problems on their end. HELP

Asked by michaelvanmcmurray 3 months ago

Last reply by cor-el 3 months ago

Picture-in-picture Pause button not working

I really love the picture-in-picture feature. It made me not use Chrome and switch to Firefox. I've been using the picture-in-picture feature a lot and noticed that the p… (read more)

I really love the picture-in-picture feature. It made me not use Chrome and switch to Firefox. I've been using the picture-in-picture feature a lot and noticed that the pause button has stopped working. It definitely used to work when I first started using this feature. When I hover my mouse over it, it turns into a hand with a pointed finger, but clicking does nothing. The other two buttons, the X button and the "return" button work just fine.

Please help.

Thanks, Alice

Asked by alice.huixi.wang 3 months ago

Last reply by alice.huixi.wang 3 months ago

  • Solved

Right click to select language not working

I have French and English dictionaries as add-ons to Firefox. I used to be able to right click to select the language I wanted to use as the desired spell checker. That s… (read more)

I have French and English dictionaries as add-ons to Firefox. I used to be able to right click to select the language I wanted to use as the desired spell checker. That seems no longer to be working in Firefox 78.0.2 (64-bit). How can I get this feature to work again?

Asked by ngombay 3 months ago

Answered by cor-el 3 months ago