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  • Archived

Why was disabling the "check for updates" "feature" disabled?

Ever since evolving past the 70's version, "Print to PDF" from Firefox has had sporadic problems. I have now three times "upgraded" to various 80's series releases and th… (read more)

Ever since evolving past the 70's version, "Print to PDF" from Firefox has had sporadic problems. I have now three times "upgraded" to various 80's series releases and though sometimes Print to PDF works, it more often fails. Once again i have "downgraded" to a 70's release, and i do not experience flaws.

I have posted at least twice of the issue, yet no one is able, or has done anything, about it. Fine. But to keep getting that annoying "New version available" notification is as irritating as malware, especially since "upgrading" will cause the system to malfunction, and the choice to spend time by your programmers to eliminate a safe internal method to disable this is very confusing; why was the decision made to eliminate the option to turn that annoyance off, creating an annoyance when the only time one would turn upgrades off would be when there was a malfunction with a release?

I did find the external registry fix, which, compared to pre early 60's releases having the setting, was a waste of my time to find, but more importantly, added an outside element of a breach of security. I do not understand the reasoning in the development team's thought process.

Asked by bem67 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox Crashes Randomly and Frequently

Regardless of how many tabs I have open or what I am doing on them, Firefox is practically guaranteed to crash at least once during my session. More than likely, it will … (read more)

Regardless of how many tabs I have open or what I am doing on them, Firefox is practically guaranteed to crash at least once during my session. More than likely, it will be two or three times before I can get back to using it effectively. I have tried going through the troubleshooting steps to no avail; Firefox and Windows are both up to date, as are, I believe, my drivers. Troubleshoot Mode keeps the app from crashing, but the individual windows crash within 30 seconds. Attached are the almost 20 crash reports I have submitted, I sincerely hope there is something I can do because I really don't want to use Chrome. bp-2ea57dc6-e2c6-4cbb-8629-797c60210501 bp-3e10c8f1-e7b6-41a2-b716-1983c0210501 bp-512e036d-c6d1-4043-b350-13ecd0210501 bp-8008ed25-abde-4691-949b-8f9f50210501 bp-317e0ae2-97dc-4ec0-8e9c-63fff0210501 bp-359f2689-619b-4efa-8323-536280210501 bp-b0c10f58-5b84-4d12-8ee3-669d20210501 bp-cfc500fb-bb14-416b-a66e-3a9c50210501 bp-5d90aaad-0c1b-4416-916a-e909b0210501 bp-2f043c8a-2a3d-4c8b-8314-89b8a0210501 bp-a32d18c8-d584-417c-81e6-e4f130210501 bp-be384a9a-7131-4555-b50e-0e8660210501 bp-ede73694-d61b-440a-9785-353910210501 bp-ae1a5c51-052a-4ba3-8808-c34eb0210501 bp-bf3d2b4a-949a-45e0-a8f3-360640210501 bp-bcb58d4b-0ed8-42dd-92ba-405340210501 bp-bab62aab-b411-4b48-b07e-910a30210501

Asked by josephrblaine 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

WATERFOX cookies or page loading failing?

SAME FORUM WEBSITE that stalls on loading and ONLY SHOWS BLANK PAGE if u click favorites window or type in the address and go to it RANDOMLY and you have to reload, NOT E… (read more)

SAME FORUM WEBSITE that stalls on loading and ONLY SHOWS BLANK PAGE if u click favorites window or type in the address and go to it RANDOMLY and you have to reload, NOT EVEN SHOWING A BACK BUTTON to the new tab page is a way strange bug never seen any other browser ahah THANK

Asked by Wes 1 year ago

Last reply by cor-el 1 year ago

  • Archived

cannot completely install firefox - either "regular" or ESR Version

I have a HP laptop 15-BA009DX with a Firefox problem. I noticed that the newest Firefox release takes one of my backed up bookmarks that I restore - causing the folders … (read more)

I have a HP laptop 15-BA009DX with a Firefox problem. I noticed that the newest Firefox release takes one of my backed up bookmarks that I restore - causing the folders to "leak" the bookmarks out of the folders. The result is a list at the bottom of the bookmarks menu containing several hundred bookmarks. It seems to only happen when you restore a bookmark .json file. I Loaded the Extended Support Release (ESR) version on my laptop and discoveredf that it doesn't have this bookmark "leak" problem.

I tried to install the ESR version on my other (standby) laptop in place of the "regular" version to fix this bookmark folder "leaking" but the ESR version appears to not completely install. I can't go to any web page and I can't access the Tools > Options page. When I select the "Options" choice, it doesn't do anything. I have tried to uninstall and reinstall both the ESR version and the "regular" version several times with the same result. I frequently get an install error message similar to "VCRuntime140_1.dll not found - Reinstall can fix this".

I am familiar with computers but I'm not a techie. Installing this should be a no-brainer, but I am baffled why it won't correctly install and work.

Any Idea what is causing this problem? Thanks for your kind reply.

Asked by info5902 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox on debian linux keeps depositing a windows virus in its cache.

Firefox on Debian Linux with no modules or extensions enabled keeps installing a windows virus in it's cache. Other browsers don't do this so it's something with firefox.… (read more)

Firefox on Debian Linux with no modules or extensions enabled keeps installing a windows virus in it's cache. Other browsers don't do this so it's something with firefox.

Asked by dayscondor 1 year ago

Last reply by James 1 year ago

  • Archived

is there a way to search the bugzilla database for strings?

I would like to search the bugzilla database for known issues. While there is a builtin search tool, that does not work: if I search for a string and limit the search to… (read more)

I would like to search the bugzilla database for known issues.

While there is a builtin search tool, that does not work: if I search for a string and limit the search to one specific bug where I know it contains the string, then that bug is reported. Doing the same search over all bugs, it (takes long and then) reports that no bug at all contains the string - not even the one where I know it contains the string.

So this search tool is proven defective and cannot be used. What alternatives are there?

Asked by pmc1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

plugin do firefox quebra a segurança configurada do pdf, permitindo a impressão

Tenho uma rede com mais de 500 computadores, publico documentos em pdf com bloqueamento de impressão na intranet, o firefox tem o plugin de pdf nativo e esse plugin quebr… (read more)

Tenho uma rede com mais de 500 computadores, publico documentos em pdf com bloqueamento de impressão na intranet, o firefox tem o plugin de pdf nativo e esse plugin quebra a segurança configurada do pdf, que no caso foi bloqueada a impressão e no firefox qualquer usuário consegue imprimir. Gostaria de saber como faço para desabilitar o plugin nativo pdf do firefox para todos os usuarios e que não consigam mais ter acesso em mudar a configuração, igual como fazemos com as configurações de proxy, onde fica desabilidado para o usuário a alteração

Asked by claudia.pereira 1 year ago

Last reply by cor-el 1 year ago

  • Archived

IPTORRENT.EU/T

Secure Connection Failed An error occurred during a connection to iptorrents.me. PR_END_OF_FILE_ERROR The page you are trying to view cannot be shown because the authe… (read more)

Secure Connection Failed

An error occurred during a connection to iptorrents.me. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.


Hi I get the error above after the pc tries to connect to https://www.iptorrents.eu/t it goes to https://iptorrents.me/t then tries to go to the login page, but it just circles and after several minutes I get the error above. I have used this site for years. Not sure if a recent Windows upgrade has caused this, nut I have checked for malware using Malwarebytes. Re booted and no joy. I have installed Firefov as my default browser. Rebooted. Tried agin and no joy.

HELP!!!!!

Asked by colbow200 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

paypal site - I can't get past the VERIFICATION display.

When trying to get to paypal.com, I get stacked at the VERIFICATION (in French) display and can't get to the site. I've called paypal and tried from CHROME and it worked… (read more)

When trying to get to paypal.com, I get stacked at the VERIFICATION (in French) display and can't get to the site. I've called paypal and tried from CHROME and it worked alright. I've changed the password,I've deleted the cookies in CLIQZ but can't get pass VERIFICATION. I must go to CHROME for any transactions with paypal. This didn't happen before (a few days ago). Could you pls help me??? Cristina Aragona

Asked by cristinaaragona 11 months ago

Last reply by FredMcD 11 months ago

  • Archived

PTE english test website

Hi Firefox Support Team, Hoping you guys are doing well. Recently, I am in Shanghai and I want to do some exam preparation on PTE english webiste. I used this same websi… (read more)

Hi Firefox Support Team,

Hoping you guys are doing well.

Recently, I am in Shanghai and I want to do some exam preparation on PTE english webiste. I used this same website 3 wks ago which was completely fine. I am quite concern about why recent can not use it, can you please help me to solve this issue, thank you very much!


Sarah Huang

Asked by sahuangwesh 11 months ago

Last reply by cor-el 11 months ago

  • Archived

Question regarding Mozilla's new add-on policies

Dear Sir or Madam, I am writing to you because of Mozilla's new add-on policies. I am especially focusing on the point: Encryption – standard, in-browser HTTPS – is now a… (read more)

Dear Sir or Madam,

I am writing to you because of Mozilla's new add-on policies. I am especially focusing on the point: Encryption – standard, in-browser HTTPS – is now always required when communicating with remote services. In the past, this was only required when transporting sensitive information. While I am supporting this new rule, I would like to ask, if there is any chance to be excluded from this policy. I am the developer of Domain Country, an add-on which allows you to retrieve the geographical information (and other data) about a given domain. To retrieve this data, Domain Country uses the API https://ip-api.com/. Unfortunately, this API requires a paid key to be accessible via HTTPS (Example URL: https://ip-api.com/json/mozilla.org). While I am very frustrated about this solution, I still decided to implement it, because I could not find another free API service. To still ensure that users are protected against Man-in-the-middle-attacks, I decided to manually validate the data after it is received (the code for Domain Country is open-source. This is the line, I'm talking about: https://github.com/Myzel394/domaincountry/blob/master/src/apis/fetchDomainInformation.ts#L94). Domain Country will also be continuously updated to ensure the user's safety. As a student with only low income it is also impossible for me to pay for https://ip-api.com/.


I hope you understand my problems and consider excluding Domain Country from the new add-on policy.

Asked by Myzel394 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

I can no longer log into my gmail or yahoo mail accounts ysing Firefox

Hello, For some reason I can no longer log into my gmail or yahoo email accounts using Firefox. I have no idea what the problem is, other than it is a great inconvenienc… (read more)

Hello, For some reason I can no longer log into my gmail or yahoo email accounts using Firefox. I have no idea what the problem is, other than it is a great inconvenience.

I would appreciate any help. Thank you.

Asked by rhyddid2010 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

auto fill, on a website is constantly happening and refreshing not letting me enter correct info

timeco (the website i use for time keeping) is constantly refreshing and auto filling the wrong info and when i go into the options the privacy and security settings it s… (read more)

timeco (the website i use for time keeping) is constantly refreshing and auto filling the wrong info and when i go into the options the privacy and security settings it says i have no saved logins for any site, how can i fix this i need it running sooner rather than later.

Asked by jb835c 1 year ago

Last reply by cor-el 1 year ago