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  • Archived

Turn off private browsing

I think I may be set to private browsing, because websites aren't remembering my computer, and I have to have codes texted every time I try to log in. Cookies are on, bu… (read more)

I think I may be set to private browsing, because websites aren't remembering my computer, and I have to have codes texted every time I try to log in. Cookies are on, but it's still happening, and it's maddening, as I'm a freelance bookkeeper and have to be able to login to multiple sites, and have to coordinate with the client every time I'm forced to get a new code.

Please help, this is negatively impacting my work.

Asked by mschristine65 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Annoying update message

How do i stop firefox from annoying me with "Whats new in this update" message? I don't do updates very often because most of the times firefox gets worse after i update,… (read more)

How do i stop firefox from annoying me with "Whats new in this update" message? I don't do updates very often because most of the times firefox gets worse after i update, before it gets fixed again. I have that problem on PC and Android phone, so i know its true. The old way over "About config" does no longer apply. The prompt pops up every couple of minutes and annoys the hell out of me. PLEASE HELP ME TO STOP THIS NONSENSE. Thanks

Asked by marc-antonio1979 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Can't Retrieve Bookmarks after latest update - 76

Hello. I can't find my bookmarks after update 76. I followed the directions, and I ouldn't find anything. I searched my computer and all my drives for json files and 'bo… (read more)

Hello. I can't find my bookmarks after update 76. I followed the directions, and I ouldn't find anything. I searched my computer and all my drives for json files and 'bookmarks', and I found backups from 2001, 2013, and I know I have backups 'older' than those on discs, but the ones missing (so far) are the most important and complete ones from the past 7 years. Please correct me if I'm wrong, but update 76 'seems' to necessitate syncing devices. I only have reason to browse on my desktop, so I didn't plan on syncing it with anything. I 'do' have a smartphone, but other than downloading malwarebytes and one other app, that I need, that's the extent of my 'online' activities on the phone. However, since I couldn't find my bookmarks without doing so, I decided to download Firefox onto my phone and try to sync them up. When I signed up for the Firefox account earlier, I changed my password with a password generator. However, my phone doesn't have all the characters on its keyboard that are in my password. You can customize the keyboard, but it looked like a magnificent pain to do so. Instead, it seemed easier to 'dumb down' my password from 40 characters down to around the minimum, at least until I got them synced. However, I tried twice with typing visible on the phone and it said the password was wrong, so instead of trying a third time, and getting locked out of Firefox - I came here to see if anyone could help me. I know that rebooting often corrects a lot of things, but since I don't have these bookmarks backed up anywhere - I was afraid this might be a case where it may make the bookmarks more difficult or impossible to retrieve. Thanks in advance.

Asked by Help Please 1 year ago

Answered by Help Please 1 year ago

  • Archived

How to unlock my account?

Hi, I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data. If this is a v… (read more)

Hi,

I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

How to unlock my account? Thanks

Asked by hisham1978t 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Does resetting Sync password clear data if I'm still logged in?

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't r… (read more)

I recently had to wipe my laptop and didn't have a chance to back stuff up off it. Thankfully, all my tabs and passwords are synced with Firefox Sync, but alas, I don't remember my password. So I pulled an old laptop I hadn't touched in a couple years, it was still logged in to Firefox Sync -- I could see all my tabs and passwords there. But the password for Firefox Sync itself? Out of date, turns out it's wrong (must've changed it at some point and not updated.)

So now I'm forced to, eventually, reset my password. What to do? Well, it says it will clear all my data (passwords, tabs, etc.) At the same time, since I'm *already logged in* and can view all the data, I'm hoping it would just stay here locally when it gets wiped server-side, and then I could re-sync my tabs and passwords in. Does this work this way?

tl;dr if I'm already logged into Firefox Sync, and reset the password, will I still lose everything?

Thanks.

Asked by timeroot.alex 1 month ago

Last reply by FredMcD 1 month ago

  • Archived

Playing 1080p 60 fps video on YouTube is choppy after update to version 68 and subsequent versions

Hello everyone! Firstly, greetings to the community, I hope you people are staying safe. Please refer to my previous questions number one and number two. Do note that my … (read more)

Hello everyone!

Firstly, greetings to the community, I hope you people are staying safe. Please refer to my previous questions number one and number two. Do note that my second question has NOT received A SINGLE REPLY from anybody. I have now updated to version 72 and then subsequently to version 76.0.1 (which the latest one at the time of writing this question. I am still suffering from the same problem of stuttering 1080p 60fps YouTube videos due to frame drops, especially using the VP9 codec, although other codecs also drop a few frames. Do note that the audio works just fine in real-time without any lag, and this problem exists ONLY for 1080p @ 60 fps, not for any other resolution or frame rate. I have referred to the following links to try and solve my problem:-

  1. https://www.reddit.com/r/firefox/comments/8qhbhg/h264_1080p_60fps_stutter_youtube_vimeo_etc/
  2. https://support.mozilla.org/en-US/questions/1277519
  3. https://www.mozilla.org/en-US/firefox/72.0.2/releasenotes/
  4. https://bugzilla.mozilla.org/show_bug.cgi?id=1608485

The Firefox version 72.0.2 release notes categorically state that the issue has been resolved and even points to the bugzilla page for the same. But it still exists even in version 76.0.1, which is surprising. I have tried every possible combination I can think of, from setting media.media-capabilities.enabled = false in about:config to disabling specific codecs and hardware acceleration, none of which solved the issue permanently to my satisfaction. A few settings, at times, improved the issue slightly but there was no permanent solution, even though this has been alluded to in a previous release note. Do note that my graphics drivers are updated and this issue is Firefox-specific, i.e other browsers work just fine. Even the older versions of Firefox work fine, as stated earlier. I would like to state that I prefer using the VP9 codec because other codecs take a toll on my relatively low-bandwidth network connection and this leads to longer buffering times (VP9 does not have this problem). I humbly request the community members and volunteers to help me in this regard, and if need be, point me to the proper channel for lodging a bug report directly to Mozilla.

Thanks and regards,
Preetodeep Dev.

P.S:- If this issue is not resolved, then I will have no choice but to go back to Firefox version 62.0.2, which works just fine with all the default settings.

Asked by Preetodeep Dev 2 years ago

Last reply by Preetodeep Dev 1 year ago

  • Solved
  • Archived

When I choose 'Open all in tabs' Firefox opens tabs but won't load the websites.

I have a series of 20 or so webpages that I like to read first thing in the morning. When I open Firefox and click on "Open All in Tabs" it creates a tab for each websit… (read more)

I have a series of 20 or so webpages that I like to read first thing in the morning. When I open Firefox and click on "Open All in Tabs" it creates a tab for each website, but won't load that website until I select the address bar and press enter. It doesn't happen all the time, but I'd say 95% of the time.

Asked by Thane 2 years ago

Answered by Thane 1 year ago

  • Solved
  • Archived

How to show bookmarks bar only on New Tab?

Is this possible? I like the sleekness of not having the bookmarks bar but it would be very helpful to have it popup when I open a new tab only. (I use this feature in Br… (read more)

Is this possible? I like the sleekness of not having the bookmarks bar but it would be very helpful to have it popup when I open a new tab only. (I use this feature in Brave browser, but I prefer Firefox)

I searched the entire web and looked for add-ons and couldn't find a solution. I have attempted to create a custom chrome css file but that didn't work.

What can I do?

edit: added question mark to title.

Asked by Jason 2 years ago

Answered by cor-el 2 years ago

  • Archived

access to multiple outlook accounts

Originally when I accessed outlook it gave me a screen listing all three allowing me to choose which I wished to use. Now when i access outlook it no longer gives me this… (read more)

Originally when I accessed outlook it gave me a screen listing all three allowing me to choose which I wished to use. Now when i access outlook it no longer gives me this but takes me straight into henshawpress@outlook.com I now have no way of accessing the other two accounts . How do I get the screen allowing me to choose the account I want? Thanks

Asked by susanandgraham 2 years ago

Last reply by dumking15 1 year ago

  • Archived

Custom mac App Shortcuts not affecting Firefox window

I have set various custom shortcuts for all apps on my mac in System Preferences > Keyboard > Shortcuts > App Shortcuts. These are: Ctrl + Opt + Left Arrow - M… (read more)

I have set various custom shortcuts for all apps on my mac in System Preferences > Keyboard > Shortcuts > App Shortcuts. These are:

  • Ctrl + Opt + Left Arrow - Move Window to Left Side of Screen
  • Ctrl + Opt + Right Arrow - Move Window to Right Side of Screen
  • Ctrl + Opt + Up Arrow - Zoom
  • Ctrl + Opt + Down - Move to Built-in Retina Display

These shortcuts work for all other applications on my mac (Catalina 10.15.4), but not with Firefox (version 76.0.1). On the Maximise window where these options reside via mouse, the shortcuts do show up, and pressing the options with a mouse does work, but the shortcuts do not.

Asked by otanner 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How do i find the exact hour of a search?

i know that you can choose to see all the searches you have today but i want a minute based search timestamp So later when i look back on history around something like 2.… (read more)

i know that you can choose to see all the searches you have today but i want a minute based search timestamp

So later when i look back on history around something like 2.30 i know exactly what website i did then, I had numerous times when i had tabs upon for like hours i know i found them at that time but i can't find them anymore cuz i don't know the exact time of search which chrome has and its really important to me and helping me. Anyway i can do ths?

Asked by zaganedy 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Local Html files are not being displayed correctly.

<html> <h1>hello 23</h1> </html> When I am loading this local .html(above template) file , then as in heading h1 , only hello is being displayed ,… (read more)

<html> <h1>hello 23</h1> </html>

When I am loading this local .html(above template) file , then as in heading h1 , only hello is being displayed , the number 23 is not being displayed .

This is happening in all my Html files. The integers are not being displayed in my web browser.

Asked by ashu 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lost Bookmarks

I installed Firefox on my mac a few months ago. Worked a LONG time to save/organize all of my bookmarks. For whatever reason.. was logged off or kicked off of Firefox. … (read more)

I installed Firefox on my mac a few months ago. Worked a LONG time to save/organize all of my bookmarks. For whatever reason.. was logged off or kicked off of Firefox. When I logged back in-all of my bookmarks were gone. I looked all over the site for help....and after trying one suggestion-thankfully....I was able to have a few of them returned to my sidebar. I am still missing many. I again searched all over the Help section; however, I have been unable to get them restored. If I manually re-enter as many as I can remember-how do I assure this doesn't happen again? And secondly, anyway I can continue to work to re-install the rest of them? I am missing my most recent bookmarks and unfortunately...I cannot recall the sites for the specific articles I wanted to research. If anyone is able to help me, please use simple computer terms/directions as I am not an IT specialist. :) THANK YOU in advance!!!

Asked by kenyon.heidi 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Onlinr bank page won't load

My online bank page won't load. After log in I get a blank white page. I can log in with other browsers. I can load other web pages with Firefox. Using 76.0.1 Thanks … (read more)

My online bank page won't load. After log in I get a blank white page. I can log in with other browsers. I can load other web pages with Firefox. Using 76.0.1 Thanks

Asked by rchevat 2 years ago

Answered by cor-el 2 years ago

  • Archived

History of the synchronized devices - Firefox Sync

Hello everyone, I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the e… (read more)

Hello everyone,

I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the exact date when I've removed this synchronization ? It would help me a lot to know that.

Also, is there a way to know from which device bookmarks/history/preferences have been added/modified. I'd like to show that all the bookmarks I've added to my account have been added from my current device.

Thanks a lot for your precious help, Best regards, Quentin

Asked by quent.mondot 2 years ago

Last reply by quent.mondot 1 year ago