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  • Archived

Google Meet audio not working

Hey everybody. A few weeks ago, my audio stopped working on Google Meet out of the blue. I can still hear everyone, but they can't hear me. Meet works fine in a differ… (read more)

Hey everybody. A few weeks ago, my audio stopped working on Google Meet out of the blue. I can still hear everyone, but they can't hear me. Meet works fine in a different browser so it's not my computer/mic. I've cleared my cookies/cache and disabled adblock, which is about where my know how ends. Any help would be much appreciated; I use Meet a lot for a side job and I haven't been able to search my way into a solution. I'm on Mac Catalina with FF 71.

Asked by Ladybug12 2 years ago

Last reply by eileen milla 1 year ago

  • Archived

Gmail says browser not supported. Open basic HTML site only

I have updated my firefox to latest version but gmail keep saying my browser isn't supported and it opens the basic HTML version only. I've checked gmail support page and… (read more)

I have updated my firefox to latest version but gmail keep saying my browser isn't supported and it opens the basic HTML version only. I've checked gmail support page and it only says i need to update my firefox and enable cookies. Both which i have done.

The problem started around 2 weeks ago.

Asked by Syawal 2 years ago

Last reply by the-edmeister 1 year ago

  • Archived

Firefox support pages

When I go to support, and type in "how do I find the current version of firefox for windows", I get: "Found 2923 results for ‘how do I find the current version of firefo… (read more)

When I go to support, and type in "how do I find the current version of firefox for windows", I get: "Found 2923 results for ‘how do I find the current version of firefox for windows’ for ‘Firefox’ " but none address the issue of how to determine the most current version number. I notice Firefox says that I cannot upgrade, I must download a new version, with no explanation. The download is a version-unidentified executable called "Firefox installer.exe" I would consider this suspicious behavior in most downloaded software. What is going on? This seems like basic information that should be immediately available. I had a popup that said I am using the most current (71.0) version (I am using v 71.0), which appears to be incorrect. Googling this question has no Mozilla hits other than "Release Notes" which might lead one to guess 77.01, althoughn Wikipedia thinks just "77".

I had to create an account just o ask a forum question?

Asked by dumpsterdan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

QUESTIONS SEARCH RESULTS

Here's a great tip or suggestion. I propose that a question being asked should find some relevance in the answers presented. In my last two inquiries there has been zero … (read more)

Here's a great tip or suggestion.

I propose that a question being asked should find some relevance in the answers presented.

In my last two inquiries there has been zero relevance, even when scrolling down three pages. Not even a smidgen of relevance. this too has been the problem with finding my account's password since Firefox Lockwise took a hold of it. I dare you to prove me wrong.

Perhaps you should align yourself with the google or yahoo search companies.

Asked by cvmenn 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox is the cause of automatic sign-out gmail problems

Here's something important. I'm working to save people's lives against COVID-19, and Firefox, not Chrome is causing ALLof my gmail accounts to quickly and automatically s… (read more)

Here's something important. I'm working to save people's lives against COVID-19, and Firefox, not Chrome is causing ALLof my gmail accounts to quickly and automatically sign out. For almost a month, and with great diligence and frustration in trying to troubleshoot this a couple of different ways (according to Mozilla and others)), nothing has prevailed.

Could it be the great number of open windows and tabs that cause it, because that is my last (but not yet tested theory). Most of the times the sign out occurs when the email draft automatically saves itself, and the site disconnects. How I know this, is gmail says it's trying to reconnect. There's also a message saying my hangouts isn't signed in, but neither is it signed in with Chrome One more thing. Every day for the last 3 years, I use CC cleaner to remove cookies and cache, so it can't be that. You'll have to come up with something Mozilla hasn't yet thought of yet.

And lastly, Firefox Lockwise (when it was active), prevented me from finding my "SAVED LOGINS", gmail account. Not even the search engine could find it (both when Lockwise was active, and after I cancelled the account). This program prevented me from finding my own password, which was needed urgently. And now, I can't get rid of Lockwise, even after cancelling the account. Anf from what I see, I'm forced to sign up with the account again, just to ask this question. Nobody likes the bully, so please help me PERMANENTLY remove Lockwise from my system? Thank you for helping on both fronts.

Asked by cvmenn 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox will not play sound on youtube videos

Since yesterday, Firefox will not play sound on youtube videos and some other embedded videos (eg Newsflare). IE and Chrome will play the sound. Have checked the sound sy… (read more)

Since yesterday, Firefox will not play sound on youtube videos and some other embedded videos (eg Newsflare). IE and Chrome will play the sound. Have checked the sound system and everything seems OK as music still plays and websites with sound still work. Someone suggested it could be a flash player problem, but have checked Adobe flash and it is the latest version. I really don't know what the problem is. As an aside, my Train Simulator (which is run through Steam) also has no sound and it did 2 days ago!, but my Flight Simulator (also on Steam) has sound! Just can't get my head round it!! Help!!

Asked by sddsddean 2 years ago

Last reply by rhiannon05 1 year ago

  • Archived

[Linux - Mint] Firefox is resetting its application volume in my mixer.

During video playback or audio playback, the volume in my sound mixer will suddenly be lowered to below 80% inexplicably. This happens constantly. And I can in fact make… (read more)

During video playback or audio playback, the volume in my sound mixer will suddenly be lowered to below 80% inexplicably. This happens constantly. And I can in fact make it do it by putting a video back, for example. It appears to be whenever the sound element of firefox is stopped and started it will reset itself, today to around 71%, but other days or instances to 85%.

No other apps on my system are having this issue, so I'm not sure where to begin!

Thanks in advance for any ideas..

Any ideas what could be causing this quite bizarre issue?

Asked by JNM92 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Extension icon don't show up after sync

After sync Firefox with my account, saved extensions are recovered successfull, but icons don't show up in toolbar. The only way I have refreshed and forced to show up wa… (read more)

After sync Firefox with my account, saved extensions are recovered successfull, but icons don't show up in toolbar. The only way I have refreshed and forced to show up was allowing the extension to execute in private window, doing a "refresh" of the extension and showing the image of the icon.

Asked by Rigoberto 1 year ago

Last reply by cor-el 1 year ago

  • Archived

permanently block updates

I've been using Firefox since Netscape ended and i always enjoyed it. Unfortunately the Firefox 72 is utterly hideous. It is the worst and most unstable browser i ever te… (read more)

I've been using Firefox since Netscape ended and i always enjoyed it. Unfortunately the Firefox 72 is utterly hideous. It is the worst and most unstable browser i ever tested -- it's extremely slow, it doesn't even work with hardware acceleration, it's not compatible with most sites i access and it crashes a lot. Anyway I already reinstalled the version 71, which continues to work flawless and I don't plan to ever use auto updates again. The problem is that every single day Firefox tries to update to the horrible 72 version, and every day I have reject it manually.

I'm looking for a way to permanently block future Firefox updates, without asking me for it again. Any ideas?

Asked by Paulgi 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Image Interpolation when zooming

When I zoom in (with ctrl+= for example) images are rendered with heavy interpolation / blurring. Usually I want to see individual pixels as discrete, blur-less squares. … (read more)

When I zoom in (with ctrl+= for example) images are rendered with heavy interpolation / blurring. Usually I want to see individual pixels as discrete, blur-less squares.

Is there any way to change it so Firefox renders without interpolation? I am using Firefox 71.0 Operating system: Linux Mint 19.3

Asked by Orihime 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"The Media Could Not Be Played

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or … (read more)

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or videos, I see the message "The Media Could Not Be Played" where a screenshot of the media used to appear. There is a blue "Reload" button, and when I click it, I can briefly see the screenshot for a split second before "The Media Could Not Be Played" re-appears.

With YouTube videos, they fail to play and I get the message "An error occurred. Please try again later". This happens with both embedded videos on webpages, and directly on the YouTube website itself.

All of this media works properly when I open the same pages in another browser like Chrome. I would prefer not to switch browsers. Is there a way to fix this error?

Asked by box37 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Tab location

Does the latest version of Firefox allow you to have the tabs below the bookmarks. In the past, new versions place the tabs above and would not allow you to move them to… (read more)

Does the latest version of Firefox allow you to have the tabs below the bookmarks. In the past, new versions place the tabs above and would not allow you to move them to the bottom. I have not updated many months, because I like the tabs on the bottom.

Asked by lruenes 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Removing entries from context menus

I download a lot of images, and I would like to remove a bunch of entries from the context menu for images (entries which I keep clicking by accident). Can I do that? Th… (read more)

I download a lot of images, and I would like to remove a bunch of entries from the context menu for images (entries which I keep clicking by accident). Can I do that?

Thank you.

I am using FF 71, which I will not be upgrading. Indeed, I want to return to a previous version to stop the upgrade nagging.

Asked by Purebeads 1 year ago

Last reply by cor-el 1 year ago

Password and Bookmark retrieval help

Greetings, My old computer hard drive got damaged and the computer will not startup. I have a new computer. I never knew I could connect my mobile phone to retrieve my b… (read more)

Greetings, My old computer hard drive got damaged and the computer will not startup. I have a new computer. I never knew I could connect my mobile phone to retrieve my bookmarks and passwords, etc. If possible I need to recover my passwords to my Firefox browser on this new computer. I signed into my Firefox account to see if I could locate them. But have no clue if they were there or not. Is it possible for you to send them to my email or mobile phone on file? My new computer is using the IP address, so it should not be an issue to track and verify my IP location with my email address. Thanks, Kenneth McGowan [removed phone# from public]

Asked by KNMSr 3 months ago

Last reply by FredMcD 3 months ago