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  • Archived

I have lost all my bookmarks and icons

Is there anyway I can recover them. You have to understand that I don't understand anything about code. I am 61 years old and you and google and MS are making it more and… (read more)

Is there anyway I can recover them.

You have to understand that I don't understand anything about code.

I am 61 years old and you and google and MS are making it more and more complicated in the name of BS safety

I have ESET Internet Security and addons that block popups and dangerous websites.

I suggest you offer a browser that is easier for me to understand.

My computer was destroyed when I installed the Windows 1903 update.

Then I accidentally deleted all my files ,and I didn't have a hard disk backup

Is it possible you can send me all my bookmarks from 12 months ago

Or give me instructions on how to recover without being too complicated

Please send the details to my gmail account xxxxxxxx@xxxxx.xxx

I only use xxxxxxxxx@xxxxx.xxx for Youtube

sincerely

Shaun Salter


(email addresses removed by moderator; please do not post personal data on a public forum - c)

Asked by yobbo6501 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox crashes

bp-44434ce5-245f-4ad5-b736-e6f390190909 9/9/19 6:09 PM bp-0808fe04-a54c-4f32-b9b5-7405c0190909 9/9/19 7:52 AM bp-c6b6fc58-d5e4-4dd6-b5b1-300030190909 9/9/19 7:16 AM bp-47… (read more)

bp-44434ce5-245f-4ad5-b736-e6f390190909	9/9/19 6:09 PM
bp-0808fe04-a54c-4f32-b9b5-7405c0190909	9/9/19 7:52 AM
bp-c6b6fc58-d5e4-4dd6-b5b1-300030190909	9/9/19 7:16 AM
bp-47280afb-b5a5-4d00-aea2-5adff0190909	9/9/19 7:16 AM
bp-10d6ad9b-f459-446f-9d3e-287370190909	9/9/19 7:16 AM
bp-f8b99ac8-4db9-43ef-8a67-938040190909	  

Asked by dfiller 8 months ago

Last reply by cor-el 8 months ago

  • Archived

How can I protect against a malicious Javascript exploit?

For the second time in a few months, my browser pops up a new tab with a big red page claiming my computer has been infected and all kinds of badness is happening. And W… (read more)

For the second time in a few months, my browser pops up a new tab with a big red page claiming my computer has been infected and all kinds of badness is happening. And Windows itself becomes completely locked up. I needed to take it down for a hard boot. Upon recovering my system and looking at my browser history, I see that there is a huge pile of calls to some purported service: arrideral.info -- so the computer lock-up would seem to have been due to some (assumed) Javascript running in some site which is running the multiple calls and bogging down Windows to the point where it is unresponsive. Obvious malicious intent. How can I avoid this? (BTW I got this info from wa-com.com: "Arriederal.info is registered since 10 September 2019. Arriederal.info IP is 167.114.45.229. Arriederal.info is hosted in Canada (Montréal, Quebec). " )

Asked by pinnerblinn 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Virus download

I just got a download message that says, You have chosen to open bridge3.331.1_en.html which is, Firefox Document (189 KB) from: https://imasdk.googleapis.com What should… (read more)

I just got a download message that says,

You have chosen to open

bridge3.331.1_en.html

which is, Firefox Document (189 KB) from: https://imasdk.googleapis.com

What should Firefox do with this file?

  Open with   Firefox (default)

Fairly sure this is a virus of some sort, not sure where exactly it came from. Anyone else run into this?

Asked by gwingard 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

bookmarks & extensions synced but not logins & passwords

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows… (read more)

I am using firefox on my desktop and laptop with sync to get the same bookmarks, extensions, logins & passwords on both. Yesterday I did a fresh re-install of windows and firefox on my laptop. Them I logged into sync.

After a few minutes, it got my bookmarks and my extensions reinstalling, but that was yesterday and ever since, I never got my logins and passwords.

I checked the "logins" box in about:preferences#sync, checked "use a master password" in about:preferences#privacy and did a "sync now" but still no passwords and logins. They should still be on my desktop (I did not start it since) but I am afraid they will disappear when I connect if it syncs with the laptop which has none of them.

How can I be sure I keep them on my desktop when I turn it on? Can I save them somehow?

And then how can I get them on my laptop too?

Asked by fenntil 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Tab it is overriding the first search. I have to close out the second search but when I do I cant get back to the first

When I use Firefox search engine, first tab opens, then I open a second tab, it overrides the first tabs page, I cannot search from it nor can I bounce between tabs. I ha… (read more)

When I use Firefox search engine, first tab opens, then I open a second tab, it overrides the first tabs page, I cannot search from it nor can I bounce between tabs. I have to close the second tab but then the first tab is blank. I have to close both and open up the browser again. I am not a google fan and want to migrate away as much as possible. It might be my dated windows so instead of spending hundreds of dollars on a new version, can I take firefox back to the version I had before this stupid new version. Which sounds like people are having a lot of problems with.

Asked by kismet2design 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Cannot select application to open files, because access denied

I am trying to open magnet links with Firefox. I've gotten to the point where it asks me which program I want to open magnet links with. I want to point it to qBittorrent… (read more)

I am trying to open magnet links with Firefox. I've gotten to the point where it asks me which program I want to open magnet links with. I want to point it to qBittorrent, which is in /usr/bin, however firefox cannot open either of these folders when browsing for the application. It always says access denied. I have tried granting it permissions thru Ubuntu Software and it did nothing. Seems like a very obvious problem. How can I choose an application if I cant ever access where they're stored? Im trying to switch from Chrome but it's proving to be way more difficult than it needs to be.

Asked by jlcarveth 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Why did my keyboard shortcut stop working with the latest version of Firefox?

Hello and thanks in advance for your help! For many years, the content management system that I have been using has worked just fine with previous versions of Firefox. T… (read more)

Hello and thanks in advance for your help!

For many years, the content management system that I have been using has worked just fine with previous versions of Firefox. To access the backend area for a client of mine to edit their own website I built for them, they would go to their website and hit Control-Y on any page of their website. This would bring up the login prompt window so they could login and start live editing their site. Now, when I hit Control-Y, nothing happens.

I saw a previous post that mentioned adjusting (allowing) keyboard shortcuts in the settings area. I did this but unfortunately, this didn't solve my issue.

Can someone tell me why this no longer works with Firefox and what the possible fix / workaround might be?

Thank you so much!!

Asked by bcalzada 8 months ago

Last reply by jscher2000 8 months ago

  • Archived

I am a NYT subscriber but can no longer access content behind the paywall.

I am a NYT subscriber but can no longer access content behind the paywall on FireFox. Yet, it works fine on Chrome and Edge. When I am on the NYT homepage, it shows that … (read more)

I am a NYT subscriber but can no longer access content behind the paywall on FireFox. Yet, it works fine on Chrome and Edge. When I am on the NYT homepage, it shows that I am logged in. When I click on an article on the home page, it loads it but a pop-up makes it blurry and says that I need to be a subscriber to see it. Yet, the top of the page shows that I am still logged as a subscriber. The problems occurs on my two notebooks. Both are running Windows 10. One has Norton as antivirus, the other has Windows Defender. To troubleshoot, I have turned off all FireFox "Content Blocking" and have cleaned up cookies and browsing history (twice), but it has not cleared the problem. I have reinstalled FireFox twice. I am also a subscriber to the Washington Post, and I have no problem reading it.

Asked by philippejj 8 months ago

Last reply by FredMcD 8 months ago

How much better would the Mozilla Recovery Answer Page be if it included this?

The Mozilla Answer page: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_copying-files-between-profile-folders, provides some pretty … (read more)

The Mozilla Answer page: https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile#w_copying-files-between-profile-folders, provides some pretty good information about which files to recover, but, doesn't include the general population's need to recover their last sessions, so a mention on this same page would be extremely helpful. Next, I found the places.sqlite file will update automatically without shutting down Firefox (most likely when the computer is put to sleep and then awakened). A warning about this little known file updating would be helpful to those who learned about their lost history, but choose to wait until later, like recovering it prior to shutting down, but they will have lost the opportunity when the places.sqlite file self updates itself automatically (who knows exactly when or why) I'd like to see this important information placed your answer on this same (above) troubleshooting page, because when I loose history caused by a proper shut down, I'll need to your page infor to remind me what to be cautious about. And I don't believe you have created a back up file to places.sqlite to which I can recover and rename yet, because I believe the closest name to it has very little memory in it, but I could be wrong.

Asked by cvmenn 3 months ago

Last reply by cor-el 3 months ago

  • Archived

firefox restarts comp while watching twitch streams with hardware acceleration on

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninst… (read more)

only with firefox while watching twitch streams will restart my comp. no other streaming site does it, no other browser...ive tried a lot of different drivers. ive uninstalled the windows update thats known to be bugged. also while the twitch stream is playing im watching the gpu jump up to 100%. its not overheating floating at 50c. ive diagnosed everything i can think of but it all comes down to firefox and twitch this is the weirdest problem i have seen no bluescreen, no warning and nothing in event viewer....it can happen in 5 min or 2 hours..but it will restart the computer

Asked by circeseye1 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

bug report - screenshot of 'unable to connect' page

Visiting a page that's blocked in /etc/hosts I see "Unable to Connect" (good!). I right-clicked and tried to take a screenshot of the page using the usual method, but n… (read more)

Visiting a page that's blocked in /etc/hosts I see "Unable to Connect" (good!). I right-clicked and tried to take a screenshot of the page using the usual method, but nothing happened.

Asked by jcorneli 9 months ago

Last reply by McCoy 9 months ago

  • Archived

My bookmarks won't sync

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my … (read more)

I"ve read through other articles. My firefox and sync are up to date. I have bookmarks checked. I use two firefox on two different microsoft PCs. I tried changing my options in sync to see if the chances would show up in firefox on my other computer. They did, so I have that much right. I tried turning off bookmarks in the sync, syncing, then clicking the box and syncing again. I want to say it can't be me, but of course it has to be or everyone would be having the same problem.

Asked by fromdecatur 8 months ago

Last reply by cor-el 8 months ago

  • Archived

Firefox shuts down just after Save as.. or Open... dialog window is displayed

When I want to download a file from internet or upload one, the Save as... or Open... dialog window appears. That's completely right. However 2sec after Firefox shuts dow… (read more)

When I want to download a file from internet or upload one, the Save as... or Open... dialog window appears. That's completely right. However 2sec after Firefox shuts down. I reinstalled FF (deleted AppData folders), made new profile etc. Same happens in safe mode. Happens consistently.

Asked by michal 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

Firefox frequently stutters, lags, and results in severe input delay

This has only been happening for about a week or so, but it seems to be getting gradually worse and worse to the point where I'm considering just using another browser. B… (read more)

This has only been happening for about a week or so, but it seems to be getting gradually worse and worse to the point where I'm considering just using another browser. Basically what is happening is that whenever I'm using Firefox, it will very frequently stutter/lag. And by "frequently" I mean once every 2-4 seconds. This stutter hangs for about another 1-2 seconds before any inputs I attempted will suddenly and quickly catch up.

For instance, if I'm typing (like I'm doing with this description) it will regularly hang as I type for about a second or two. I can still type while it is hanging, but nothing will appear on the screen until it finishes its stutter, then it will suddenly just display everything that I typed.


-Important note: When I say "hangs" I don't mean in the tradition sense where the browser goes unresponsive. The browser does not freeze. In the case of me typing in a text box, the cursor still blinks as if it is waiting for input. If I'm watching a video, the video will continue to play, etc. What is "hanging" is literally my ability to input anything.

Another example: Scrolling. I'll attempt to scroll, then it will hang for a moment, then quickly jump to the location it 'should' have scrolled to.

This goes for literally any input. And Like I said before, it seems to be getting worse and worse gradually over time. It started as a negligible little hiccup that happened randomly. Then it got more frequent and more pronounced. Now I can't even type a full word without it lagging out. Just earlier I was watching a youtube video and tried to click my mouse to pause the video... but the video didn't pause for a full 3 seconds until after I clicked my mouse.

Things I have done so far:

  • I made sure I was using the most recent version of Firefox (69.0)
  • I downloaded chrome to test if that gave me the same issues. It did not. Everything worked super smoothly.
  • I looked at the resources Firefox was using in task manager and Firefox uses about 530mb of memory, and hovers between 4-11% of CPU usage.
  • I have already attempted a restore for Firefox, which did nothing to fix the issue.
  • I've made sure my graphics drivers where up to date.
  • I've disabled hardware acceleration in the settings.

I've been using Firefox for over 12 years now and I really don't want to switch browsers... but I don't know what else I can do.

Asked by R3 8 months ago

Last reply by FredMcD 8 months ago