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  • Archived

Firefox crashes

Firefox is repeatedly crashing on me - and also in safe mode which I've tried following suggestion from Support page. Below is the list of crash reports id's just from t… (read more)

Firefox is repeatedly crashing on me - and also in safe mode which I've tried following suggestion from Support page. Below is the list of crash reports id's just from today! This has only started in last couple of days but driving me nuts as I work from home and keep losing what I'm working on. All advice welcome!! Val.

bp-a291bd5e-f1fd-4950-b2d0-4791e0190613 6/14/2019, 12:00 AM

bp-3f2c909e-1495-4a57-a411-493e90190613 6/14/2019, 12:00 AM

bp-d4315c6f-edc5-4c64-ac6c-c12200190613 6/14/2019, 12:00 AM

bp-64e6ec59-9b9f-47c8-a0f7-711b70190613 6/14/2019, 12:00 AM

bp-13ce4c00-d243-4cc3-a058-6c2230190613 6/14/2019, 12:00 AM

bp-f899e780-4b8b-4f39-9c1c-09e9e0190613 6/14/2019, 12:00 AM

bp-ea9d78b1-0df2-4866-8e5c-6d67a0190613 6/14/2019, 12:00 AM

bp-d0f600d1-4d3a-498c-9517-1d7dd0190613 6/14/2019, 12:00 AM

bp-88269c3d-8229-4170-8f5e-48b050190613 6/14/2019, 12:00 AM

bp-d22a0be7-730d-484a-ba13-3e61d0190613 6/14/2019, 12:00 AM

bp-e993c14b-ffb2-4db4-8a81-f5a4d0190613 6/14/2019, 12:00 AM

bp-697323ec-b2fe-4e6d-b43e-4e0050190613

Asked by valsreid 1 year ago

Last reply by cor-el 1 year ago

  • Archived

authentication failed messsage when trying to access e yahoo mail

Tried to get into yahoo mail. Get the following error message when trying to access password: SAML 2/0 authentication failed. followed by a long e-mail address followed … (read more)

Tried to get into yahoo mail. Get the following error message when trying to access password:

SAML 2/0 authentication failed. followed by a long e-mail address followed by; Error details FBTSML.21.5E The name identifier policy in the authentication request could not be met by this identity provider.

What gives?

Asked by jlpinky 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

I can't open AOL Page since the Firefox update today.

Since the update I can't open the page at aol.com. I get the following error message: Unable to connect Firefox can’t establish a connection to the server at guce.adverti… (read more)

Since the update I can't open the page at aol.com.

I get the following error message:

Unable to connect Firefox can’t establish a connection to the server at guce.advertising.com.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Asked by BigHairyNScary 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

On any website where i have to log in the log in box is always invisible as in gone

If I use edge or chrome to go to websites that require log in it works fine. However, ANY web site I visit using Firefox the box where the username and password usually i… (read more)

If I use edge or chrome to go to websites that require log in it works fine. However, ANY web site I visit using Firefox the box where the username and password usually is completely disappears....I have to click the spot where I think it is and start typing. This issue started approximately a month ago.

Asked by danalito 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Duplicate Firefoxes under Default Apps Page

I first noticed this issue back in 2017 but looks like it hasn't changed since then. Duplicate Firefoxes appear under Default Apps page on Windows 10. I don't know why it… (read more)

I first noticed this issue back in 2017 but looks like it hasn't changed since then. Duplicate Firefoxes appear under Default Apps page on Windows 10. I don't know why it happens and what causes it.

Asked by Xolaste 1 year ago

Last reply by RobertJ 1 year ago

  • Archived

It appears that with vers. 67.0.2 the delete/adds of bookmarks are not working onymore.

On Win10, Firefox 67.0.2 it appears to me that the delete function of bookmarks doesn't work anymore. No matter whether I use the right mouse click menu or select the men… (read more)

On Win10, Firefox 67.0.2

it appears to me that the delete function of bookmarks doesn't work anymore. No matter whether I use the right mouse click menu or select the menu entry Bookmarks and than delete.

I also noticed that I can't add a new bookmark anymore. Neither through right-click menu (star symbol), nor through the bookmark symbol in the address bar.

Are there any incompatibilities with AVG anti virus software.

( I also got a corrupted 'logins.json' during the latest firefox update, which is fixed by now).

Cheers drobble

Asked by drobble 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

Firefox is crushed when it start up even in safe mode. Crash ID: bp-9888e555-33c8-49c5-8aac-953500190617 and Crash ID: bp-ff455878-7369-4488-8502-c72f60190617 Please tell… (read more)

Firefox is crushed when it start up even in safe mode. Crash ID: bp-9888e555-33c8-49c5-8aac-953500190617 and Crash ID: bp-ff455878-7369-4488-8502-c72f60190617

Please tell me what happened and how to solve it?

Asked by MaungPauk 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My printing document doesn't fit margin page when I print it

Hello, I use web-based administration software and use Firefox as my default browser. When I need to print documents like invoices or delivery notes, the margins, left an… (read more)

Hello, I use web-based administration software and use Firefox as my default browser. When I need to print documents like invoices or delivery notes, the margins, left and right are cut off. I tried to change all the possible print settings, both in Firefox and in the printer driver, I also tried to print to other printers, but without getting improvements. If I use Google Chrome the problem is solved simply by checking the option, fit to page. Is there a way to solve the problem? I would like to continue using Firefox for my work. I would like to continue using Firefox for my work. I am aware that I could print on PDF but I need to print directly for reasons of time, Thanks.

Asked by Giampy 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

First one computer stopped sync and all the data is gone, then the other computer did the same a month later

If I remember correctly, the first time it happened was after a Firefox update on the first computer. It's a Windows 7. All my sync data was gone and using the sync featu… (read more)

If I remember correctly, the first time it happened was after a Firefox update on the first computer. It's a Windows 7. All my sync data was gone and using the sync feature never repopulated it. Now, about a month later, right after today's update, the second computer (Windows 10) did the same thing, All the sync data is gone and using the sync button doesn't recover anything. I'm thinking about uninstalling and re-installing Firefox.

Help. I am a writer so my whole world is in these computers.

Asked by GeorgeAustin 1 year ago

Last reply by cor-el 1 year ago

  • Archived

I always get the "You have chosen to open..." window

First, I'm on a mac running macOS Mojave 10.14.5 and Firefox Quantum 67.0.2. From what I gathered, there is an everlasting bug in Firefox that makes it always open a prom… (read more)

First, I'm on a mac running macOS Mojave 10.14.5 and Firefox Quantum 67.0.2. From what I gathered, there is an everlasting bug in Firefox that makes it always open a prompt "Opening xxx.xxx" window with various files. OK, but here's my problem: the "Do this automatically for files like this from now on." option is greyed out and I can't select it. If I go in Firefox Preferences/General/Applications, I do have pdf listed and a few others but no way to add another file type and corresponding action (for example add .dmg and select always downlad). I followed Firefox help and deleted handlers.json from my profile foler but that did nothing. So, maybe it's a bug, maybe I missed a setting... in any case this is the only place I found to write this and I hope there's a solution.

Asked by exertingpatience 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Webrender causes Youtube videos to be laggy

I opened a Youtube video and the video was laggy and unstable. I checked my Firefox settings and I saw I'm using Webrender because it's the default for some users now. Wh… (read more)

I opened a Youtube video and the video was laggy and unstable. I checked my Firefox settings and I saw I'm using Webrender because it's the default for some users now. When I opted-out of it using about:config and restarted the browser, the video was stable as usual. Let me know if it's a known issue or what info I can send to help with that issue.

Asked by naor2013 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox will not let me see ANYTHING on youtube. Why?

When I try to go to youtube, this is what it says. Did Not Connect: Potential Security Issue Firefox detected a potential security threat and did not continue to youtube.… (read more)

When I try to go to youtube, this is what it says.

Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to youtube.com because this website requires a secure connection.

What can you do about it?

youtube.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it.

This is recent. What the heck happened?

Asked by phyleaux_1 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

mouse stops scrolling in Firefox

I can be typing in Firefox and then the color background on the menu bar changes from dark to light blue. It happens every few minutes. I have to keep clicking the mouse … (read more)

I can be typing in Firefox and then the color background on the menu bar changes from dark to light blue. It happens every few minutes. I have to keep clicking the mouse to continue typing in different edit bars on a variety of web sites. Virus scan shows no problems.

Asked by jpainer 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why can I not save pictures from Zillow.com using Firefox, but I can when using Microsoft Edge

When I log on to Zillow.com using Firefox I am unable to save photos from the listings. No matter what type of file I designate it will not save a copy of the image. Yet,… (read more)

When I log on to Zillow.com using Firefox I am unable to save photos from the listings. No matter what type of file I designate it will not save a copy of the image. Yet, when I follow the same procedure using Microsoft Edge, or Internet Explorer, I have no problem saving the images. Any ideas???

Asked by dannafhome 1 year ago

Last reply by jscher2000 1 year ago