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  • Archived

Recently encountering "beachball of death" on a mid 2010 iMAC running High Sierra after update to 10.13.6

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox… (read more)

Recently getting frequent "beachball of Death" on a "mid 2010" iMAC running High Sierra after updating to 10.13.6. [iMAC too old to use Mojave]. Happens both with Firefox 64.0 and its predecessor [I upgraded Firefox to see if this would cure the issue, but it did not]. "Refreshing Firefox", as suggested in Firefox Support may have helped in reducing the frequency. The key aspect is that it is hard to invoke Forced Quit to get out of this freeze. "Beachball" prevents access to Apple logo to invoke it, and sometime prevents right clicking on Firefox icon in the Dock. Command/Option/ESC most always invokes the Force Quit dialog box, and may or may not show Firefox as "unresponding". After finally quiting Firefox, can start it up again and it will work for minutes or hours before this starts again. Flash may be loaded, but is set to block its use. Using Adblock Plus No other extensions or add-ons Vanilla apps -- standard Apple apps, plus Google Earth, Garmin which were not in use or background at the time and no problem when running these by themselves. Trigger seems to be doing the update to 10.13.6 version of High Sierra -- Firefox problem in older iMacs ?? Thanks for your help. John Have not had problems when in Apple apps

Asked by JohnfromMA 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to report a bug?

Upon a windows update, my taskbar gets stuck. I just found out today it was because of Firefox! Firefox was trying to display my sign in box for me to enter my master pas… (read more)

Upon a windows update, my taskbar gets stuck. I just found out today it was because of Firefox! Firefox was trying to display my sign in box for me to enter my master password. However, I heard and confirmed that the entire time, my laptop was not even signed into upon reboot from the Windows update, it was playing YouTube the entire time! I had not even logged back i to Windows let ALONE Firefox and that sound was playing all night long! I thought I was going crazy! My ear buds are plugged in so the sound was not direct for me to figure out where it was coming fro right away. Also it appears to have failed to render a sanity test? Maybe that is important too?

Asked by MaDDeRHaTTeR 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

Plus d'acces Firefox:: SSL_ERROR_NO_CYPHER_OVERLAP

Bonjour, je n'ai plus d'accès via Firefox (et google). Un autre moteur de recherche s'est mis par défaut que je n'arrive pas à enlever dans mes options internet! J'ai du … (read more)

Bonjour, je n'ai plus d'accès via Firefox (et google). Un autre moteur de recherche s'est mis par défaut que je n'arrive pas à enlever dans mes options internet! J'ai du subir une attaque malgré mon antivirus ou une mise à jour .....bref impossible d'accéder à mes emails gmail.....j'ai ce message : Impossible de communiquer en mode sécurisé avec le pair : aucun algorithme de chiffrement en commun. erreur SSL_ERROR_NO_CYPHER_OVERLAP sur firefox Merci pour votre aide Chris

Asked by BChris 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox will not bookmark ,cannot access back up file even after reinstalling, please advise.

1 Bookmark file back up although accessible does not work. 2 Cannot bookmark pages. 3 Have been through all help files including reinstallation still same problem. 4 Have… (read more)

1 Bookmark file back up although accessible does not work. 2 Cannot bookmark pages. 3 Have been through all help files including reinstallation still same problem. 4 Have noticed no DLL file in Firefox \ components file Please help.

Asked by Berliz 1 year ago

Last reply by cor-el 1 year ago

  • Archived

How to stop videos from loading on metered connection?

I'm currently using nightly and, while videos with audio are muted by media.autoplay.ask-permission, and further they are paused if you also set allow-muted to false, the… (read more)

I'm currently using nightly and, while videos with audio are muted by media.autoplay.ask-permission, and further they are paused if you also set allow-muted to false, the problem is that they still load.

On a metered [or slow] connection, this is a big problem.

Viewing a news article on ABC [for example] pre-loads the entire video in the background.

To make matters worse; Even after the entire video has been cached, a steady stream of 200KB/s is still continually streamed from the CDN.

Example link: https://abcnews.go.com/US/noreaster-season-east-coast/story?id=58738494

If you monitor bandwidth with Firefox's network monitor, or a 3rd party tool [like jnettop for Linux], you'll see that the page continues to load video data.

Not only would I expect it to not load any if playback is disabled, but it certainly shouldn't continue to load data, perpetually, after the entire video has been buffered.

Asked by DomingoMontoya 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox crashes

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221 Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in… (read more)

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221

Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Asked by mason2386 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Computers not Synching - and how will it know which Computer to synch to when it does?

Sync symbol shows up to date on my laptop and my desktop.. But the items I have chosen to synch -- for now only "Open Tabs" are not identical. Furthermore I am fundamen… (read more)

Sync symbol shows up to date on my laptop and my desktop.. But the items I have chosen to synch -- for now only "Open Tabs" are not identical. Furthermore I am fundamentally confused as to how FF will decide which computer is "primary." In other words if I have Bookmarks in Computer A and B and I want A to prevail -- how do I set that up? What am I missing here?

Asked by RichCPA 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Verification email not being sent

I've been trying for the past three days to sync my firefox account and i'm not being sent any emails. My email is correct, and i've checked spam folders and nothing. … (read more)

I've been trying for the past three days to sync my firefox account and i'm not being sent any emails. My email is correct, and i've checked spam folders and nothing.

Asked by diminishcap 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox 64 doubling CPU temps with heavy CPU load

CPU temps jump briefly from 33 C to 65 C , with attendant heavy processor load. Temps usually jump when a new web page is loaded, but occasionally jump when the browser… (read more)

CPU temps jump briefly from 33 C to 65 C , with attendant heavy processor load. Temps usually jump when a new web page is loaded, but occasionally jump when the browser is idle.

I am on the latest snapshot of the openSUSE Tumbleweed rolling distro (20190209), with Firefox 64. The problem started several snapshots ago (after mid-January).

The problem occurs in profiles with and without extensions.

I tried the troubleshooting steps at:

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

Any troubleshooting ideas will be appreciated. I'm now using another browser, but would prefer to return to Firefox.

Asked by CPUoverheating 1 year ago

Last reply by CPUoverheating 1 year ago

  • Solved
  • Archived

Cannot access passwords; cannot remake passwords

Problem: Cannot access passwords protected by master password. Normal mode symptoms: - No master password is ever asked -- Trying to set one is futile (see screen… (read more)

Problem:
Cannot access passwords protected by master password.

Normal mode symptoms:
- No master password is ever asked
-- Trying to set one is futile (see screenshot)
- Certificate is at status "Ready" instead of "Logged In" or "not Logged In" (see screenshot)
- No fields are filled with usernames and passwords when needed.
-- No prompt for it is shown either

Background:
I transitioned from windows to linux
I made a full copy of all my profile when transitioning.
I controlled firefox's version to make sure I would transition using the same version number.
I have backups.
Nothing appears in the browser's console when I start or when I try to change master password.
If I try to view the passwords I have, however... ~120 messages appear telling it cannot decrypt (see screenshot)

Tried:
1-Safe-mode:
-- The master password system works as it is supposed to. I get a master password prompt at browser's first password use.
2- Deleting prefs.js
-- Still not working
3- Disabling all extensions manually
-- Still not working
4- Deleting storage directory
-- Still not working

-Trying 2 + 3, 3 + 4, 2 + 3 + 4 or 2 + 4....
-- Still not working.

What am I missing?
Thanks in advance

Asked by brunoais 1 year ago

Answered by brunoais 1 year ago

  • Archived

All of my bookmarks are gone. Firefox wasn't even shut down, only minimized. I had bookmarks earlier today, now they are all gone

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing. When I go to vi… (read more)

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing.

When I go to view all bookmarks > Import > Restore, I have no dated backups listed at all. Nothing. Has it all been lost? Do I have no Firefox profile backups? Any way to get this information back?

Asked by gtessler 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

How do I stop recurring registry errors from returning and slowing down my computer?

Hi all. Seems like after updates, my computer slows down. It has become so recognizable, I know when the registry errors appear, as my computer performance falls off. … (read more)

Hi all. Seems like after updates, my computer slows down. It has become so recognizable, I know when the registry errors appear, as my computer performance falls off. I must use Reginout Registry cleaner, and CC Cleaner to restore performance. Along with any FireFox updates, my bookmarks have all been deleted many times over. I no longer attempt to re-install, as they continually get deleted, and so simple fix is available to me that I can understand. Thank you.

Asked by a3wayat 1 year ago

Answered by Chris Ilias 1 year ago

  • Archived

Firefox removes spaces as I type

Starting 3-4 days ago, I can't type reliably on 1 specific website: - on any page on this website (CVMG.ca), I type a word, hit space, then start another word the space i… (read more)

Starting 3-4 days ago, I can't type reliably on 1 specific website: - on any page on this website (CVMG.ca), I type a word, hit space, then start another word the space is removed and the words join together - if I add 2-3 more spaces, the same thing happens - all the spaces are removed when I start typing the next word - if I hold down the space bar and let auto-space insert (6-8 spaces), the next word types correctly (no spaces are removed) - this occurs when using Firefox 64.0.2 on a Mac running OS X 10.14.2 - it seems to happen only on one website - I can enter words on other sites on this browser (such as what I'm typing now) - Typing works normally when I access the website from Safari. - There's a similar problem described on github for Firefox support that relates to a change in CSS. - see attached screenshot - t shows a reply typed into a general forum gadget, but the same thing happens when I type into any other entry space on that website. - I have filed a similar trouble ticket with the web hosting service

Asked by Mark 1 year ago

Last reply by Mark 1 year ago

  • Archived

I deactivated my firefox account years ago. I want to reactivate it (or create a new one with the same email).

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, s… (read more)

Everytime I try to create an account it says that there is already an account associated with that email. The primary email on the deactivated account no longer exists, so I cannot login to that account.

Asked by samuel9 1 year ago

Last reply by samuel9 1 year ago

  • Archived

website loading problem

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no … (read more)

With Firefox I can open the Acronis home page (https://www.acronis.com/en-gb/) But on selecting the Account page (https://account.acronis.com/#/) the page opens with no content/blank. What is the difference between these two pages re loading? What might cause this problem? Win10 - 64bit

Asked by CloudCatcher 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Question: How can I get involved with Mozilla to make an official Apple TV version of Firefox a reality? (January 27, 2019)

I'd love to use Firefox on an Apple TV, even if it has to be the fifth generation 4K Apple TV or newer, since it'll certainly work very well with all the apps I use on my… (read more)

I'd love to use Firefox on an Apple TV, even if it has to be the fifth generation 4K Apple TV or newer, since it'll certainly work very well with all the apps I use on my black 64 GB iPhone 6s Plus, and maybe an Apple Watch this Christmas of 2019. If Mozilla can make it work on Amazon Fire TV and Amazon Echo, I'm sure they can make it work on Apple TV in addition to those two Amazon devices! One of the many reasons Firefox is my much preferred web browser is that it has the most compatibility and interoperability across operating systems out there, and I'm sure it can work on more!

Asked by Thomas James "Tom" Seymour 1 year ago

Last reply by James 1 year ago

  • Archived

Can't close single pop-up window virus?

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That… (read more)

I ran into an issue with a pop-up window that didn't want to close, and a simple google search provided the answer of abandon all open tabs and start from scratch... That's not particularly an idea I fancy!

I actually discovered a very simple solution, but I can't post it anywhere because all of the posts are archived!

The malicious pop-up was opening another window, to supposedly enter access credentials. This was keeping me from being able to close the window, and when I closed this alternate window, it would pop right back before I could do anything else. A light bulb forms!

I disabled my computers wireless connection, via the network and internet settings, and the pop-up was no longer able to restore the access credentials window. Close the malicious pop-up, and restore internet connection!

I would like to share this work-around with others that may have a similar issue, but can't find any open posts about it. Can a Mod help me out with this task?

Asked by SaltyFinn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmarks randomly changing order, and can't drag them properly

Recently (perhaps the last 6 months) I keep noticing that the order of bookmarks within folders sometimes changes. For example, I have one folder where I keep bookmarks o… (read more)

Recently (perhaps the last 6 months) I keep noticing that the order of bookmarks within folders sometimes changes.

For example, I have one folder where I keep bookmarks of all my discussions on a certain site. To create my bookmarks, I always drag the site down from the padlock icon into the folder. Newly-added bookmarks are always added to the bottom of the folder, so I know that they're all in chronological order - newer at the bottom. But lately, I'll sometimes go to that folder to find that many of the bookmarks have randomly changed order, and they never go back to where they used to be.

When this happens, I also find that I can't drag the bookmarks into the correct position. I'll drag the bookmark to where it's supposed to be, and the highlighted line will indicate where it's going to go. But when I let go of the button and go back to the folder, it's moved to some totally different, random place in the folder.

This doesn't seem to happen to all folders, only certain ones. Also, I've only noticed it happening in top-level folders, not nested folders.

I have over 25,000 bookmarks in total, so being able to keep them well-organized is important to me. I've used Firefox for about 12 years and this has never been a problem before.

Asked by MartyJames 1 year ago

Last reply by MartyJames 1 year ago