Showing questions tagged: Show all questions
  • Archived

firefox crashes using google drive-I try to access my google drive docs and no luck-crashesd EVERY TIME

This has happened and I have reinstalled firefox 3 times. Still no luck: AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid… (read more)

This has happened and I have reinstalled firefox 3 times. Still no luck:

AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid1-HAV2inXAnQPIeA%40jetpack:2.0.2,uBlock0%40raymondhill.net:1.17.2,%40flash_debugger:6.0.5,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.3.5,YoutubeDownloader%40PeterOlayev.com:4.0.92,nimbusscreencaptureff%40everhelper.me:12.4.1,artur.dubovoy%40gmail.com:16.2.8,%7B3CF3766A-04BC-45F4-88FF-037C0DA371C6%7D:3.4.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:3.2.1,%7B35d6291e-1d4b-f9b4-c52f-77e6410d1326%7D:4.26.13.0,%7B6acd0f4d-ab79-4b79-9b28-8bde65ae355c%7D:1.2,fxmonitor%40mozilla.org:2.8,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0.1,webcompat-reporter%40mozilla.org:1.0.0 BuildID: 20181030165643 Comments: I STILL CANNOT ACCESS GOOGE DRIVE!!!!!!!

ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1542407644 DOMIPCEnabled: 1 Email: chia6000@yahoo.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541193066 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 172992 StartupCrash: 0 StartupTime: 1542407492 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac16,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":16400,"resetDate":17453},"addons":{"activeAddons":{"jid1-HAV2inXAnQPIeA@jetpack":{"version":"2.0.2","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A very lightweight add-on that allows you to watch YouTube™ videos using Flash® Player.","name":"YouTube™ Flash® Player","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"nimbusscreencaptureff@everhelper.me":{"version":"12.4.1","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Screen Capture FULL Web page or any part. Edit screenshots. Upload to Nimbus, Slack, Google Drive","name":"Nimbus Screen Capture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"@flash_debugger":{"version":"6.0.5","scope":1,"type":"extension","updateDay":17510,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Flash Debugging Evolved","name":"Flash Debugger","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"YoutubeDownloader@PeterOlayev.com":{"version":"4.0.92","scope":1,"type":"extension","updateDay":17634,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download YouTube Videos in MP4, FLV, WEBM, 3GP and more (High Defintion and iPod compatible High-Qua","name":"1-Click YouTube Video Downloader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"jid1-o2qEVrZ4t5FJWu@jetpack":{"version":"0.1.9","scope":1,"type":"extension","updateDay":17679,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Play YouTube Videos in Flash or HTML5 Player","name":"Flash-HTML5 for YouTube™","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.3.5","scope":1,"type":"extension","updateDay":17744,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"version":"3.2.1","scope":1,"type":"extension","updateDay":17771,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{6acd0f4d-ab79-4b79-9b28-8bde65ae355c}":{"version":"1.2","scope":1,"type":"extension","updateDay":17773,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Restore Classic YouTube!","name":"YouTube Classic","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773,"signedState":2},"{3CF3766A-04BC-45F4-88FF-037C0DA371C6}":{"version":"3.4.0","scope":1,"type":"extension","updateDay":17777,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Collect and bookmark the best of web for yourself or with friends.","name":"Padlet Mini","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"uBlock0@raymondhill.net":{"version":"1.17.2","scope":1,"type":"extension","updateDay":17825,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"webcompat@mozilla.org":{"version":"2.0.1","scope":1,"type":"extension","

Asked by chia6000 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Sites using flash player make Mozilla Firefox browser freeze.

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), a… (read more)

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), and leave a poker table or the ABF game, it freezes my Mozilla browser. When using Replay's site this happens 8-10 times out of 10. With ABF, it happens 1 out of every 5-6 times I use it. I am unable to click on or in the browser window, and cannot close the browser with the x at the upper right of the window. The only thing that works at that point is to hold my mouse over my Mozilla icon in the taskbar, and when the small window icons pop up, I can close them using the x on the small icon. What seems to reset the browser is if I have two or more tabs open, and click the upper-right x while mouse hovering over the taskbar icon, getting the "close multiple tabs?" warning. If I click no, then the browser usually seems to reset and start operating normally again. Though, sometimes that still does not allow me to open a new flash window, so I have to completely close Mozilla and restart it again. I have noted a couple other mentions of this problem, but have yet to find a solution that works.

My graphic card drivers are updated. I am using the most updated version of Flash as well.

Asked by BigKK 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

I get crashes relatively regularly and can't see anything that tells me why. It most often happens while watching YouTube videos. This latest crash also happens in safe m… (read more)

I get crashes relatively regularly and can't see anything that tells me why. It most often happens while watching YouTube videos. This latest crash also happens in safe mode and now I can't start firefox at all.

My latest crash ID is: bp-2351dc3c-c3f0-4b04-954a-a19a10181130

Asked by stilvoid 1 year ago

Last reply by stilvoid 1 year ago

  • Archived

Keep being logged out of website immediately after logging in.

Unable to use online banking website. I can log in fine, but get logged out automatically as soon as the page loads. Only happens with this one website. Able to access… (read more)

Unable to use online banking website. I can log in fine, but get logged out automatically as soon as the page loads. Only happens with this one website. Able to access it with IE. Already tried clearing cookies, no luck.

Asked by Inadvertant_Isle 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

remove malicious bookmark from sync

Problem: clicked a link in an email, loaded a webpage which can't be closed - as it just re-opens, and I'm prevented from accessing preferences (by the page reloading in … (read more)

Problem: clicked a link in an email, loaded a webpage which can't be closed - as it just re-opens, and I'm prevented from accessing preferences (by the page reloading in rapid succession) to untick the 'restore previous session' box, hence after restarting FF the malicious page keeps popping up.

Eventually in the profile folder found & renamed the three 'sessionstore-backups' files then disabled sync on the other computers to prevent the bookmark spreading.

NEEDED : a way to delete the sessionstore-backups in Sync on the default FF server.

Preferably in a format which a humble computer user can follow : that's someone who doesn't have much knowledge beyond what is picked up in daily use.

Asked by h4n5 1 year ago

Last reply by h4n5 1 year ago

  • Archived

firefox crashes when popup exception button clicked

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked! The browser simply freezes, no error message, its just stuck. Only… (read more)

When trying to add a site to the exception list firefox crashes as soon popup exception button clicked!

The browser simply freezes, no error message, its just stuck. Only way to recover, force close firefox.

The issue even occurs when Firefox freshly opened.

Asked by Charles8 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox does not trust DigiCert Global Root CA even though trust is set

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOW… (read more)

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOWN_ISSUER.

This is somehow related to my user profile. If I create a new profile, the problem disappears.

I've tried deleting cert*.db in my profile directory to no avail. I checked about:config and I couldn't find any relevant non-default configuration.

To my surprise, if I want to manually set the trust of the certificate in the certificate manager ("Edit Trust"), it tells me that the certificate is trusted. However, if I click on "View Certificate", I get the following error: "Could not verify this certificate because the issuer is unknown."

I don't know much about CAs, but it seems to be surprising how the issuer of a Root CA could be unknown, isn't that the whole point of a Root CA that it does not need to be signed by another certificate?

The more important question: Where in my profile may I have a non-default option that causes Firefox to not trust the DigiCert Global Root CA?

Asked by morxa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox much slower compared to other browsers on MacBook Pro

Hi there. After years of not using Firefox, I decided to give it another try and installed it on my 13 inch Mid 2010 MacBook Pro. It's the latest Firefox release (63.0.… (read more)

Hi there.

After years of not using Firefox, I decided to give it another try and installed it on my 13 inch Mid 2010 MacBook Pro. It's the latest Firefox release (63.0.3) and I notived that it is still a lot slower compared to other browsers. Pages loading slower, videos are choppy, and it also seems to use more power and memory.

So I decided to do some tests not to rely only on my observations, and it seems that I'm right. I'm using the latest Mac Os High Sierra 10.13.6 with SSd drive and 8GB of RAM.

I googled some browser tests, and I found this website: https://browserbench.org and ran all 4 tests available, and compared it to the latest version of Safari (12.0.1), the latest version of Chrome (70.0.3538.102) and here is what I found:

Firefox: Motion Mark: 49.13 Speedmeter: 21.5 Ares-6: 207.57ms JetStream: 62.505

Chrome: Motion Mark: 54.58 Speedmeter: 27.4 Ares-6: 72.39ms JetStream: 62.919

Safari: Motion Mark: 98.79 Speedmeter: 34.5 Ares-6: 58.29ms JetStream: 85.729

As you can see, the Firefox performance is rather poor, and it's been like that on my MacBook since I remember. I thought this new Quantum one will be much better, but I'm very disappointed.

Why is this happening? Why is Firefox so slow? I'd appreciate your thoughts on this.

Best

Asked by waveman 1 year ago

Last reply by waveman 1 year ago

  • Archived

I can no longer access my NatWest website

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connectio… (read more)

For years I have used Firefox and been able to login to my NatWest Account - suddenly I am no longer able to have this facility. SECURE CONNECTION FAILED - The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data couldn't be verified. Please contact the owners of the website to inform them of this problem.

I looked on your help site to see if there were others with this challenge and found some comments from some sanctimonious prat to the effect that this should be remedied by the website owner and that eventually the website would no longer be able to be accessed by any other browser such as Chrome, Edge etc. Great, but I need to see my bank accounts online and rather than change banks, I am changing to Edge so that I can. Eventually NatWest may have to change their security but until then I am going to move away from Firefox, and, I know I only contribute a small amount to your "cause" every year but I shall take that away as well - you are too "holier than thou" in your approach to security and take no thought of how its implications affect the user.

Asked by Totley 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

secure websites won't open

Last night firefox stopped letting me open any https websites. Chrome doesn't have any problems, just firefox. I have version 63.0.3. I have tried everything that I fi… (read more)

Last night firefox stopped letting me open any https websites. Chrome doesn't have any problems, just firefox. I have version 63.0.3. I have tried everything that I find on the internet to try. I have windows 10 and am using the windows defender firewall, there are no family settings that are set up. Can anyone help? Below is a screen shot of what I am getting when I try to go to google.com

Asked by mpexton 1 year ago

Last reply by mpexton 1 year ago

  • Archived

Cannot connect to "http://click.email.xxxx.com" type websites

I am having problems connecting to websites that originate from an email click. Which settings should I change to correct this? (ie, I have no proxies or firewalls set … (read more)

I am having problems connecting to websites that originate from an email click. Which settings should I change to correct this? (ie, I have no proxies or firewalls set up). And, these connections work fine in other browsers, so I am sure it's just a security setting somewhere in Firefox.

Thanks for any help.

Asked by JSH56 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox (linux-Ubuntu) will not automatically fill in login username (but does fill in password) on website "safeway.com" login page - why?

I only have this problem with safeway.com. Firefox will not save the username (email address) for my login there. It does save my password, but I always have to manually … (read more)

I only have this problem with safeway.com. Firefox will not save the username (email address) for my login there. It does save my password, but I always have to manually enter the username.

Recently I tried manually editing the saved passwords (under "Preferences") - the username was blank for the safeway.com entry, so I put it in. This had no effect and the username field still is not filled in for that site.

Does anyone else have this problem with the login page on Safeway.com? I am using Firefox 63.0.3 (64-bit) for Ubuntu, but this problem has been present for at least a couple of years.

Asked by squishua 1 year ago

Last reply by islander1 1 year ago

  • Solved
  • Archived

Youtube problem

Hello, I realized when i only use youtube with mozzilla every now and then i chevk my history watch and all of sudden the history is turned off and i didnt do it and i f… (read more)

Hello, I realized when i only use youtube with mozzilla every now and then i chevk my history watch and all of sudden the history is turned off and i didnt do it and i find videos that i didnt watch at all and i have a 2 facor authentication.

But when i switch to chrome the problem disappears.

How can i solve it with firefox?

Asked by Mirkob 1 year ago

Answered by FredMcD 1 year ago

  • Archived

Firefox crashes

This is a brand new install of firefox, and it keeps crashing (as did my previous install of firefox). It only seems to crash when 1) another instance of firefox was just… (read more)

This is a brand new install of firefox, and it keeps crashing (as did my previous install of firefox). It only seems to crash when 1) another instance of firefox was just closed or 2) I clicked a url in another app.

Asked by derxen 1 year ago

Last reply by derxen 1 year ago

  • Solved
  • Archived

Firefox constant crashing on OS X

Beginning with Firefox 58, I haven't been able to use it for more than 5 minutes as it constantly crashes. There is no crash report to speak of, only the 'Restore tabs' o… (read more)

Beginning with Firefox 58, I haven't been able to use it for more than 5 minutes as it constantly crashes. There is no crash report to speak of, only the 'Restore tabs' option.

I tried all the guides I could find: - restarted with all addons disabled - fully wiped any installations and downloaded a new version - I am running Mac OS Mojave 10.14.1 (18B75) (lastest version) - about:crashes does not list any reports

I am forced to use other browsers because of these crashes, which is unfortunate. I also use Firefox on Windows 10 and I've never seen it crash. I also recall it crashing on High Sierra as well, so the Mojave upgrade wasn't the source.

Can anyone help me out with debugging this issue as I simply cannot solve it by myself and I've exhausted all the official guides as well as other topics.

Thank you.

Asked by serbaniuliuscezar 1 year ago

Answered by serbaniuliuscezar 1 year ago

  • Solved
  • Archived

Captured a Firefox Hacking Incident in History

My Amazon and PayPal accounts were recently hacked, apparently using Firefox Password Manager. I've since changed the passwords for the accounts in question and also enab… (read more)

My Amazon and PayPal accounts were recently hacked, apparently using Firefox Password Manager. I've since changed the passwords for the accounts in question and also enabled a password for Firefox. Attached is a redacted version of the hacking session. I have a few questions.

1) If someone's accessed my decrypted Firefox password file, should I assume every saved password has been compromised?

2)How do I get a list of all these sites if I do need to change the passwords on all or many of them?

3) Is there any way to tell if this attack was launched from inside my apartment or remotely? I think I know the DNS ip of my home system at the time.

Your help is much appreciated.

Asked by sbjohn 1 year ago

Answered by jscher2000 1 year ago