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  • Archived

Firefox updated itself when I started it and my bookmarks and passwords are gone. How can I retore them?

When I last closed it, there were about five windows opened with many tabs I planed to return to. I am using a Mac. Firefox is not sync'd. I've spent a month slowly switc… (read more)

When I last closed it, there were about five windows opened with many tabs I planed to return to. I am using a Mac. Firefox is not sync'd. I've spent a month slowly switching from Safari to Firefox. Created a lot of new and original bookmarks and logins. The loss is a real setback. It opens in a new profile it created. "Old Firefox" is not on my computer. I've read somewhat similar problems. The solutions seem very complex and do not seem to apply. Any way I can restore my work?

Asked by AlixLane 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Refreshed and now passwords and bookmarks are gone. Help!

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not … (read more)

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not a json) from my old Firefox Data to my Firefox Profile folder. I have also copied the key4.db - neither returned my passwords or bookmarks. Please help.

Asked by Ozbaby 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

My bookmarks and history are gone and cannot be restored after AdobeFlash update.

My grandmother installed an update to Adobe Flash, however there were "extras" that got downloaded along with the Flash update. Since then, she has lost her bookmarks and… (read more)

My grandmother installed an update to Adobe Flash, however there were "extras" that got downloaded along with the Flash update. Since then, she has lost her bookmarks and history and any new bookmarks/history is not recorded. At first, she received an error message that her bookmarks and history were being used by another program and could not be accessed, so I removed all those extra programs that came with the Flash update and her bookmarks/history returned. Then she received a message along the lines of "The Bookmarks and history system will not be functional" which cleared up after a reboot. Now nothing seems to work. I tried restoring them from a backup but it said it was unable to restore. As a last ditch effort we do have an Old Firefox Data, but it's from 2014 so I'd like to try getting her more recent stuff back before resorting to the old data.

Asked by Yecats 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

firefox crashes using google drive-I try to access my google drive docs and no luck-crashesd EVERY TIME

This has happened and I have reinstalled firefox 3 times. Still no luck: AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid… (read more)

This has happened and I have reinstalled firefox 3 times. Still no luck:

AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid1-HAV2inXAnQPIeA%40jetpack:2.0.2,uBlock0%40raymondhill.net:1.17.2,%40flash_debugger:6.0.5,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.3.5,YoutubeDownloader%40PeterOlayev.com:4.0.92,nimbusscreencaptureff%40everhelper.me:12.4.1,artur.dubovoy%40gmail.com:16.2.8,%7B3CF3766A-04BC-45F4-88FF-037C0DA371C6%7D:3.4.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:3.2.1,%7B35d6291e-1d4b-f9b4-c52f-77e6410d1326%7D:4.26.13.0,%7B6acd0f4d-ab79-4b79-9b28-8bde65ae355c%7D:1.2,fxmonitor%40mozilla.org:2.8,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0.1,webcompat-reporter%40mozilla.org:1.0.0 BuildID: 20181030165643 Comments: I STILL CANNOT ACCESS GOOGE DRIVE!!!!!!!

ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1542407644 DOMIPCEnabled: 1 Email: chia6000@yahoo.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541193066 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 172992 StartupCrash: 0 StartupTime: 1542407492 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac16,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":16400,"resetDate":17453},"addons":{"activeAddons":{"jid1-HAV2inXAnQPIeA@jetpack":{"version":"2.0.2","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A very lightweight add-on that allows you to watch YouTube™ videos using Flash® Player.","name":"YouTube™ Flash® Player","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"nimbusscreencaptureff@everhelper.me":{"version":"12.4.1","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Screen Capture FULL Web page or any part. Edit screenshots. Upload to Nimbus, Slack, Google Drive","name":"Nimbus Screen Capture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"@flash_debugger":{"version":"6.0.5","scope":1,"type":"extension","updateDay":17510,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Flash Debugging Evolved","name":"Flash Debugger","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"YoutubeDownloader@PeterOlayev.com":{"version":"4.0.92","scope":1,"type":"extension","updateDay":17634,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download YouTube Videos in MP4, FLV, WEBM, 3GP and more (High Defintion and iPod compatible High-Qua","name":"1-Click YouTube Video Downloader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"jid1-o2qEVrZ4t5FJWu@jetpack":{"version":"0.1.9","scope":1,"type":"extension","updateDay":17679,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Play YouTube Videos in Flash or HTML5 Player","name":"Flash-HTML5 for YouTube™","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.3.5","scope":1,"type":"extension","updateDay":17744,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"version":"3.2.1","scope":1,"type":"extension","updateDay":17771,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{6acd0f4d-ab79-4b79-9b28-8bde65ae355c}":{"version":"1.2","scope":1,"type":"extension","updateDay":17773,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Restore Classic YouTube!","name":"YouTube Classic","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773,"signedState":2},"{3CF3766A-04BC-45F4-88FF-037C0DA371C6}":{"version":"3.4.0","scope":1,"type":"extension","updateDay":17777,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Collect and bookmark the best of web for yourself or with friends.","name":"Padlet Mini","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"uBlock0@raymondhill.net":{"version":"1.17.2","scope":1,"type":"extension","updateDay":17825,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"webcompat@mozilla.org":{"version":"2.0.1","scope":1,"type":"extension","

Asked by chia6000 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Sites using flash player make Mozilla Firefox browser freeze.

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), a… (read more)

Sometime in the past 3 months, when I use Replay Poker's site almost every time, or occasionally when I use Angry Birds Friends on Facebook in Mozilla (both use flash), and leave a poker table or the ABF game, it freezes my Mozilla browser. When using Replay's site this happens 8-10 times out of 10. With ABF, it happens 1 out of every 5-6 times I use it. I am unable to click on or in the browser window, and cannot close the browser with the x at the upper right of the window. The only thing that works at that point is to hold my mouse over my Mozilla icon in the taskbar, and when the small window icons pop up, I can close them using the x on the small icon. What seems to reset the browser is if I have two or more tabs open, and click the upper-right x while mouse hovering over the taskbar icon, getting the "close multiple tabs?" warning. If I click no, then the browser usually seems to reset and start operating normally again. Though, sometimes that still does not allow me to open a new flash window, so I have to completely close Mozilla and restart it again. I have noted a couple other mentions of this problem, but have yet to find a solution that works.

My graphic card drivers are updated. I am using the most updated version of Flash as well.

Asked by BigKK 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

compressed downloads?

Yesterday all files and folders on my (win10) desktop suddenly got two blue arrows on them. I googled the problem and it turned out that the desktop folder had gotten the… (read more)

Yesterday all files and folders on my (win10) desktop suddenly got two blue arrows on them. I googled the problem and it turned out that the desktop folder had gotten the setting for compressing all its content turned on. I changed it back to no compression and the arrows disappeared. Today it happened again, and I changed it back again. However, I noticed that all newly downloaded files are still getting compressed. I made a new folder for the downloads (previously the went straight to the desktop), and the files I copied in to it are fine but all new downloads from FF still get compressed. When I download from Chrome it's fine.

Is this a Firefox problem? I looked through the settings but can't find anything relating to compression.

Asked by AnnaPannda 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Login manager

Not just login fields, but in about any text field in Firefox I'll get suggestions based off previous entries into similar fields. See attached image. The problem is th… (read more)

Not just login fields, but in about any text field in Firefox I'll get suggestions based off previous entries into similar fields. See attached image. The problem is that sometime I need to remove entries from this list. Sometimes a password is accidentally typed into the login field, and then it get saved in that list (not good!).

I'd love to just delete entries from a given list, but even if this can't be done I should be able to just nuke all saved entries in all fields. It seems like I've done this before, but when I look at the Firefox controls I cannot find how to do this.

I can look in Tools -> Options and under Privacy & Security there are promising things, but nothing there helps either. I've deleted everything from Saved Logins, but these suggestion lists persist. Autofill Addresses also looked promising, but the few choices there were just real addresses, not logins.

I'd hate to lose all the saved data, but I cannot have passwords visible like this. Thank you!

Asked by Mike Librik 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox won't load a site, ie will.

I am using firefox 60.0 I try to play videos from website https://www.cbs.com/watch/. I get this error message. <<this box will not accept the picture of the error … (read more)

I am using firefox 60.0

I try to play videos from website https://www.cbs.com/watch/.

I get this error message.

<<this box will not accept the picture of the error message>>

But USING IE 11.342 the website works and plays the video.

Got any suggestions on what settings I need to change OR DOES FIREFOX NOT PLAY WELL WITH CBS??????????

tried to upload picture of error message, but website would not complete uploading.

Asked by rbis 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

There is a rectangle outline box at the bottom of my webpages

When I create webpages in Nvu or Dreamweaver there is always a rectangle outline box at the bottom of the firefox page. How do I stop this from happening? There is no pro… (read more)

When I create webpages in Nvu or Dreamweaver there is always a rectangle outline box at the bottom of the firefox page. How do I stop this from happening? There is no problem in Chrome of IE

Asked by TomWooly 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Problem: Some downloads like Vivaldi 2.1 for Windows released today are stuck at 0 bytes/sec in Firefox 63.0 Stable (October 25, 2018)

Sometimes stopping and then immediately restarting what I'm trying to download in Firefox three or four times gets Firefox to download the file to my OneDrive. But in thi… (read more)

Sometimes stopping and then immediately restarting what I'm trying to download in Firefox three or four times gets Firefox to download the file to my OneDrive. But in this case, it doesn't. I want to overwrite the old Vivaldi 2.0 installer file in my OneDrive programs folder with the new Vivaldi 2.1 installer file (.EXE) in my OneDrive "Programs" folder. I'm glad in addition to Firefox reaching version 63.0 Stable two days ago, Vivaldi has reached version 2.1 today. Firefox 63 Stable has many bugs that are easy to notice and need fixing sooner rather than later in my experiences and opinion.

  • Archived

my firefox doesn't sync the bookmarks

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt it shows: 1540522066692 Sync.L… (read more)

my firefox in my computer doesn't sync the bookmarks, and I typed :about:sync-log and I opened the last file: error-sync-1540522066731.txt

it shows:

1540522066692 Sync.LogManager DEBUG Flushing file log 1540522066700 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1540522066718 Sync.Service DEBUG User-Agent: Firefox/62.0.3 (Intel Mac OS X 10.13) FxSync/1.64.0.20181001155545.desktop 1540522066719 Sync.Service INFO Starting sync at 2018-10-26 10:47:46 in browser session AUEU3F8W7hkZ 1540522066719 Sync.Service DEBUG In sync: should login. 1540522066719 Sync.Service INFO User logged in successfully - verifying login. 1540522066723 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account 1540522066723 Sync.Status DEBUG Status.login: error.login.reason.account => error.login.reason.account 1540522066723 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1540522066724 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account 1540522066724 Sync.ErrorHandler ERROR Sync encountered a login error 1540522066725 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1540522066728 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account (resource://services-sync/service.js:868:15) JS Stack trace: onNotify@service.js:868:15 1540522066729 Sync.Service DEBUG Not syncing: login returned false.

what should I do now?

Asked by hidamali 1 year ago

Last reply by cor-el 1 year ago

  • Archived

curious why when I re-install shockwave flash ( after unistalling everything related ) always adds current 31 PLUS 27 version

is a little annoying seeing in the add-ons manager that "you need to update" when I do have the latest version, because of a version that at first sight seems not to have… (read more)

is a little annoying seeing in the add-ons manager that "you need to update" when I do have the latest version, because of a version that at first sight seems not to have any purpose ( unless it is meant in case I go 32 bit? )

Asked by niapor 1 year ago

Last reply by niapor 1 year ago

  • Archived

Why is Firefox automatically opened to the https://kbb.com website every morning?

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot fin… (read more)

Lately, every morning when I open my laptop ( I only use blank screen) Firefox is already open to the http://kbb.com website. This is on a Windows 10 laptop. I cannot find anywhere in Firefox settings that is telling this site to start up nor any reason for Firefox to even be open. I definitely shut Firefox down when I'm finished browsing. There are some 'Recent Highlights" and one of them is showing that page, but I am unable to remove them.

Asked by Jokerin 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Keep being logged out of website immediately after logging in.

Unable to use online banking website. I can log in fine, but get logged out automatically as soon as the page loads. Only happens with this one website. Able to access… (read more)

Unable to use online banking website. I can log in fine, but get logged out automatically as soon as the page loads. Only happens with this one website. Able to access it with IE. Already tried clearing cookies, no luck.

Asked by Inadvertant_Isle 1 year ago

Last reply by FredMcD 1 year ago