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Firefox crashes

Crash ID: bp-40bfc8db-c5f3-47b7-bef1-57d141180316 Since last Kubuntu-Update Firefox crashes: In all modes (incl. --safemode) In a new emtpy user account are there any… (read more)

Crash ID: bp-40bfc8db-c5f3-47b7-bef1-57d141180316 Since last Kubuntu-Update Firefox crashes:

  • In all modes (incl. --safemode)
  • In a new emtpy user account

are there any fixes to avoid this?

thnx

Asked by khnn 2 years ago

Answered by FredMcD 2 years ago

  • Archived

Unexplained Exception Errors in Console

Often I am on a page and it will hang for a bit, so I resorted to having the Browser Console open when visiting some of the pages where I have noticed it happening to see… (read more)

Often I am on a page and it will hang for a bit, so I resorted to having the Browser Console open when visiting some of the pages where I have noticed it happening to see what if any errors are presented in the console that might shed light on that.

Well, I can't say I didn't get what I asked for, hundreds of thrown exceptions but frankly I can't make sense of them and when trying to research them, all Mozilla says is that its a generic error where we shove anything we don't know how to explain, so that's immensely helpful - not.

So I am hoping someone here has seen this or at least knows how to figure out what it is and what's causing it beyond, its a generic error for things we don't know and so therefore there is not actual helpful resource :)

In particular, it says it is from ThreadSafeDevToolsUtils.js:88 but looking at it provides literally no helpful insight.

Here is the error (hundreds of them, but I'll give you just one copy):

"Handler function threw an exception: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsITraceableChannel.setNewListener]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/webconsole/network-monitor.js :: _setupResponseListener :: line 1262" data: no] Stack: _setupResponseListener@resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/webconsole/network-monitor.js:1262:28 _createNetworkEvent@resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/webconsole/network-monitor.js:1138:5 _onRequestHeader@resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/webconsole/network-monitor.js:1163:5 NetworkMonitor.prototype.observeActivity<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/webconsole/network-monitor.js:1015:7 exports.makeInfallible/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/ThreadSafeDevToolsUtils.js:109:14 Line: 1262, column: 0"

/**

* Report that |who| threw an exception, |exception|.
*/

exports.reportException = function reportException(who, exception) {

 const msg = `${who} threw an exception: ${exports.safeErrorString(exception)}`;
 dump(msg + "\n");
 if (typeof console !== "undefined" && console && console.error) {
-->   console.error(msg);
 }

};

Does anyone have a clue what is going on here and can help clarify things for me please?

Asked by GµårÐïåñ 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Can't import bookmarks from Firefox 63.0 to Firefox 56.0.2

I was running Firefox ver. 56.0.2. Somehow it updated to Firefox 63.0. I reinstalled ver. 56.0.2. All my bookmarks have disappeared. I have tried to restore yesterdays… (read more)

I was running Firefox ver. 56.0.2. Somehow it updated to Firefox 63.0. I reinstalled ver. 56.0.2. All my bookmarks have disappeared. I have tried to restore yesterdays bookmarks and I get a message saying "unable to process the backup file".

How can I get my bookmarks back?

Thanks, Docfxit

PS: I also can't save a bookmark

Asked by Docfxit 1 year ago

Last reply by FredMcD 1 year ago

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Is is possible to increase the number of top site thumbnails in tabs to 15 like in earlier versions?

Is is possible to increase the number of top site thumbnails in tabs to 15 like in 56.0.2 ? I have stubbornly refused to update FF because newer versions have lost this f… (read more)

Is is possible to increase the number of top site thumbnails in tabs to 15 like in 56.0.2 ?

I have stubbornly refused to update FF because newer versions have lost this feature.

NOTE: unable to 'Upload images:' after 3 attempts, last using tiny .jpg file

Asked by stepmas 1 year ago

Last reply by philipp 1 year ago

  • Archived

Bookmarks in Firefox v.56 vs v.57

Windows 7pro is my operating system. I have ~ 1mb of Bookmarks organized and saved in v.56; however, v.57+ as far as I can tell will destroy my organization. Why should I… (read more)

Windows 7pro is my operating system.

I have ~ 1mb of Bookmarks organized and saved in v.56; however, v.57+ as far as I can tell will destroy my organization.

Why should I destroy 20+ years of organization based on the requirements of my work?

And why can't Mozilla provide the option of maintaining older versions of Bookmarks and the Toolbar?

Seems like you've destroyed a wonderful product to cater to the game-playing millennials and sacrifice those of use you do real work!!

ps: I learned to program using Assembler, Fortran II on 4k, 8k and 16k computers. I do not surf the net nor belong to Facebook, Twitter, LinkedIn or any of the other data-steeling trash websites.

Life is fine using DuckDuckGo, Ghoastery, https everywhere and common sense!!!

Asked by EcoResolve 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Last time I updated, Yahoo became my search page, and nothing worked! I'm afraid to update again!

Is it really necessary to update all the time? As I said, the last time I updated, everything was erased and I had a new search engine! (Yahoo) I don't want a new … (read more)

Is it really necessary to update all the time? As I said, the last time I updated, everything was erased and I had a new search engine! (Yahoo) I don't want a new search engine! I don't want everything I've saved to disappear! I don't want to lose everything and find that nothing works! Do I really need to update, and if so, is there a way to do it without all the nightmares?

Asked by McKat 1 year ago

Last reply by James 1 year ago

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  • Archived

My version 56.02 of Firefox displays zero studies info despite being checked. How do I get the fix?

I have an older browser, which I DO NOT want to update, as it's the last one that works with all my add-ons and bookmarks. But, even though I went in and checked the boxe… (read more)

I have an older browser, which I DO NOT want to update, as it's the last one that works with all my add-ons and bookmarks. But, even though I went in and checked the boxes to allow Studies, I am getting no information at all when I go to the about: studies page. I only see a box with, "What's this? Firefox may install and run studies from time to time. Learn more".

This has been going on for hours. No fix is showing up, much less installing, and my browser is utterly borked. Can I get the studies manually somewhere? Help would be appreciated.

Asked by Alikhat 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Where did my profile go? Where is my session?

I opened Firefox and it opened as usual... but I can't restore my session. not only that, my addons are all gone, my history is gone, everything is gone?! How can this ha… (read more)

I opened Firefox and it opened as usual... but I can't restore my session. not only that, my addons are all gone, my history is gone, everything is gone?!

How can this happen? Why would it happen without any messages? After I was using the Extended Support version and it upgraded to Quantum automatically and decided to purge my profile of addon data, making me lose all my old sessions and thousands of saved web pages, I'm absolutely losing my mind over the incredible data loss that Firefox is causing without thinking twice about it!?

I looked in %APPDATA%\Mozilla\Firefox\Profiles\ and there's only one folder in there and it has been created twenty minutes ago, when I started the browser. This is horrendous data loss if my previous profile is really gone!

Asked by firefox.sync3 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Firefox persistently crashes on start through reinstall, new profile

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immed… (read more)

Firefox started crashing on start, in "Safe Mode", after uninstall and reinstall, and on a clean profile. It doesn't even provide a crash report; when it starts, it immediately displays the Crash Reporter with the following:

The application has had a problem and crashed.

Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: The application didn't leave an application data file

Asked by roywig 2 years ago

Last reply by Tonnes 2 years ago

  • Solved
  • Archived

Random Crush on 56.0.2.

Hello. I am currently on 56.0.2. 64 bit. Everything was ok but i accidently hit update button (the message was my browser version is very old etc) and I cancel installing… (read more)

Hello. I am currently on 56.0.2. 64 bit. Everything was ok but i accidently hit update button (the message was my browser version is very old etc) and I cancel installing and now i can't do anything because FF randomly crushes. Please help. Running on win 7. And please say if i have to load crush log here. idk where took it. Ah, and i try reinstall FF, some other versions etc all doesnt help. P.S. i think something from Quantum damaged my profile and that causing crushes.

Asked by SierraVM 2 years ago

Answered by SierraVM 2 years ago

  • Solved
  • Archived

Bing hijacking Google in Firefox 56.0.2 (64-bit).

This very weird problem started a few days ago, and only in Firefox. I'll open Google enter my search and the results briefly appear in Google, only to be hijacked by Bin… (read more)

This very weird problem started a few days ago, and only in Firefox. I'll open Google enter my search and the results briefly appear in Google, only to be hijacked by Bing showing the same search and it's results.

Asked by dfc99 1 year ago

Answered by Shadow110 1 year ago

  • Archived

Formatted and now can't sync

Hello, I have been always using Mozbackup to backup and restore during formats, but couldn't make it work this time so I thought to let Sync handle it. Actually this tim… (read more)

Hello,

I have been always using Mozbackup to backup and restore during formats, but couldn't make it work this time so I thought to let Sync handle it.

Actually this time I moved from Windows 7 to Windows 10 on a different pc, and right before the move, while I was collecting important files etc., I decided to also change my Sync account pw, to bring it in a format I would be sure I would remember afterwards. This was last Saturday, and now I just had time to install Windows and set up the new pc, and Sync won't let me log in no matter what I try!

I am going crazy, all my bookmarks and logons were in that sync, I really want it back! I have been trying every possibility, even possible mistypings, or letters that I might forgot to press Shift, etc., but nothing, it seems impossible to log in. Now I am locked out for the next 15 minutes.

And if I change the password, Firefox tells me that some data from my sync will be lost. Well, if the bookmarks don't, that will be enough I guess....

Thanks for the support.

Asked by chrisr1984 1 year ago

Last reply by chrisr1984 1 year ago

  • Archived

Each new version will not work on my machine. I'm forced to stick with version 56.0.2

I (and most of my coworkers) use a Windows 7 laptop. Any version of Firefox after 56.0.2 simply will not open. We must either use 56.0.2 (which is a security risk, per … (read more)

I (and most of my coworkers) use a Windows 7 laptop. Any version of Firefox after 56.0.2 simply will not open. We must either use 56.0.2 (which is a security risk, per the Mozilla website) or we have to switch to Chrome or IE. For many years, I have used Firefox (and use the latest version on my home computers), so all my bookmarks and processes are based on this browser. Every posted solution either requires me to make changes to the latest update (which won't open, so I can't change it) or it goes to a technical level that I can't handle. I've seen many posts about this problem (or similar), but apparently, it's not something that mozilla can fix, since I've loaded each new version as they come out, with the same result and have to reinstall the 56.0.2 version. Rather than losing a growing group of customers, if someone has a fix for this, let me know and more importantly, let mozilla know, so they can update the next version and bring us back!

Asked by smartel47 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

'Save Image As' Is Now Only Saves to Last Folder

I used to save images to certain folders. For example, all Artist of a particular site would save to their own folders. For some random reason this changed and now I ha… (read more)

I used to save images to certain folders. For example, all Artist of a particular site would save to their own folders. For some random reason this changed and now I have to hunt around for the folders every time I save an image. This is so frustrating. I tried changing the about:config string but it doesn't work. When Firefox was first launched it was innovated, flexible, and highly customizable but recently its just buggy with issues that never get resolved. I have two questions which I am sure will never get addressed correctly... 1. Is there a fix for this issue? [A real fix, not just an inconvenient patch or instructions that won't work.] 2. Is Firefox going to get better or has it just one among many browsers that are mediocre?

Asked by Souperman 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

how to fix SSL_ERROR_PROTOCOL_VERSION_ALERT

Firefox 56.0.2 gives SSL_ERROR_PROTOCOL_VERSION_ALERT when I try to watch videos on vidtodu.com. No problems until a few days ago, now the page does not load, Firefox ju… (read more)

Firefox 56.0.2 gives SSL_ERROR_PROTOCOL_VERSION_ALERT when I try to watch videos on vidtodu.com. No problems until a few days ago, now the page does not load, Firefox just gives the error message. I use NoScript and AdBlock Plus on that website only allowing the basic website to load. An example of a video I am trying to watch https://vidtodu.com/gmue3ve4ea1o

Is this anything to do with the certificate snafu of a few weeks ago? No problem watching these videos on the site using Chrome, which I hate, but find myself using more and more lately. Also have the same add-ons in Chrome.

Asked by goodwitch 1 year ago

Last reply by goodwitch 1 year ago

  • Archived

Firefox crashes every time after I close it

Hello! these days I noticed that firefox is using way too much RAM after 2-3 hours. I enabled multiprocess and now I can see on the task manager that the process that han… (read more)

Hello!

these days I noticed that firefox is using way too much RAM after 2-3 hours.

I enabled multiprocess and now I can see on the task manager that the process that handles the 20 tabs uses ~700mb and the other 1400mb!!! Firefox is lagging and I have to restart it.

And here is another problem. When I exit FF, it won't terminate, after 1-2 minutes the crash report pops up and informs me about the crashed FF.

here are the latest dumps.

https://crash-stats.mozilla.com/report/index/43d0de44-8db5-4360-80af-6148c1180110

https://crash-stats.mozilla.com/report/index/4fc378ad-9088-455d-9b58-ab29d1180110

https://crash-stats.mozilla.com/report/index/30685cfd-b3b9-4634-b545-2f5da1180110


thanks in advance for your help

Asked by sakis_the_fraud 2 years ago

Last reply by sakis_the_fraud 2 years ago

  • Archived

I AM TRYING TO DO SOMETHING BUT I CANNOT UNDERSTAND THE COMPUTER REFERENCES

IF U DONT UPDATE FIREFOX, EVENTUALLY IT MAKES ITSELF IMPOSSIBLE TO USE UNTIL U UPDATE LIKE GOOD LITTLE BOYS AND GIRLS THE ONLY PROBLEM WITH THAT IS THAT FIREFOX DOES NOT … (read more)

IF U DONT UPDATE FIREFOX, EVENTUALLY IT MAKES ITSELF IMPOSSIBLE TO USE UNTIL U UPDATE LIKE GOOD LITTLE BOYS AND GIRLS THE ONLY PROBLEM WITH THAT IS THAT FIREFOX DOES NOT CARE ABOUT THE CRUSHING BLOW IT LANDS ON THE HEADS OF THOUSANDS OF FAITHFUL AND LOYAL FIREFOX USERS. THIS BEING SAID, IN ORDER TO PUT MY QUESTION IN CONTEXT, IS AS FOLLOWS: FAST DIAL AND QUICKFOX NOTES ARE MY LIFE; UNFORTUNATELY, FIREFOX IS THE ONLY BROWSER THAT I WANT TO USE. SO I AM STUCK WITH HAVING A BROWSER THAT RIPS AWAY THE VERY FOUNDATION OF MY LIFE ON MY COMPUTER. FAST DIAL IS REPLACEABLE; I DONT LIKE ALL THE OTHER 'FAST DIAL WANNABEES' BUT THEY ARE ADEQUATE. QUICKFOX NOTES IS ANOTHER MATTER ENTIRELY: NOT ONE OF THE HUNDREDS OF 'NOTES' [AND IT SEEMS I HAVE TRIED EVERY ONE] THAT ALL SHOUT ABOUT THEIR GREAT FEATURES AND EASE OF USE, [NOT ONE] COME ANYWHERE CLOSE TO SERVING AS AN ADEQUATE REPLACEMENT FOR QUICKFOX NOTES [EXCEPT ONE]. SO WE COME TO MY WOE, BECAUSE THE ONLY REPLACEMENT I WANT FOR QUICKFOX IS "OPENOTE"!!! NO, I DID NOT SAY ONENOTE" AND THERES THE RUB. I HAVE SPENT HOURS SEARCHING AND GOING AROUND IN CIRCLES TRYING TO FIND OPENOTE THE SECOND TIME. I HAD IT BUT I LOST IT AND I DO NOT UNDERSTAND ENUF COMPUTER TALK IN ORDER TO FOLLOW THE INSTRUCTIONS TO GET IT BACK FROM MY COMPUTER WHERE IT HAS HIDDEN IT FROM ME. PLEASE HELP. AND THANK U VERY MUCH FOR READING MY TALE OF WOE.

Asked by epiphany247 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

Disqus Comments won't load in Firefox on the New Civil Rights Movement website

I have been using Firefox for over a decade, just this past month Comments won't load on the website for the New Civil Rights Movement. When I click the "see Comments" l… (read more)

I have been using Firefox for over a decade, just this past month Comments won't load on the website for the New Civil Rights Movement. When I click the "see Comments" link NOTHING HAPPENS. I've tried using Firefox in "Safe Mode", but it made no difference. My Flash software is up to date. I don't have this problem in either Chrome or Internet Explorer, and only on that one website.

Please don't tell me to clear my cookies or History. I tried that and it didn't work either.

Asked by Etaoin 10 months ago

Last reply by McCoy 10 months ago

  • Solved
  • Archived

Firefox 56.0.2 fails to launch

Firefox 56.0.2 fails to launch. Running on Windows 10 64 bit May be related to Norton Taskbar I installed on prior version. crashreporter-override.ini content was: T… (read more)

Firefox 56.0.2 fails to launch. Running on Windows 10 64 bit May be related to Norton Taskbar I installed on prior version.

crashreporter-override.ini content was:

This Source Code Form is subject to the terms of the Mozilla Public
License, v. 2.0. If a copy of the MPL was not distributed with this
file, You can obtain one at http://mozilla.org/MPL/2.0/.
  1. This file is in the UTF-8 encoding

[Strings]

  1. LOCALIZATION NOTE (CrashReporterProductErrorText2): The %s is replaced with a string containing detailed information.

CrashReporterProductErrorText2=Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts.\n\nUnfortunately the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterDescriptionText2=Firefox had a problem and crashed. We’ll try to restore your tabs and windows when it restarts.\n\nTo help us diagnose and fix the problem, you can send us a crash report.

Asked by corriekost 2 years ago

Answered by jscher2000 2 years ago