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lost eMail address and password and cannot access my mailbox

computer was hijacked - getting it back was successful, but some files were lost - among them the access keys to my eMail. I have had my eMail inbox as my homepage for so… (read more)

computer was hijacked - getting it back was successful, but some files were lost - among them the access keys to my eMail. I have had my eMail inbox as my homepage for so long I forgot address and password. I cannot find my paper notes that record my eMail info. Using this site in the last half hour I got on it, but cannot get back. I did something right - but cannot replicate it. I know this will turn out to be simple but I've not been able to find it again. Cannot access mail so need an alternative return of your message.

Asked by Thomas Sears 4 years ago

Answered by FredMcD 4 years ago

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Was on a website called sumopaint, clicked on a error message and said something about an exception. Program the site offers for free won't work now

http://www.sumopaint.com/home/#app <--- the site in question Picture 1 linked (https://gyazo.com/be35f447ddf3658b6d952a8b0599ff84) is from Internet explorer where it … (read more)

http://www.sumopaint.com/home/#app <--- the site in question

Picture 1 linked (https://gyazo.com/be35f447ddf3658b6d952a8b0599ff84) is from Internet explorer where it still opens perfectly fine to show how it should look like in Firefox but it doesn't open up that way with the menu and everything.

Picture 2 linked (https://gyazo.com/aa797adffcbd5ea5bc96411b285e766e) is how it looks like after a clickable error message came up that I didn't think twice about reading came up and then said something about a set exception yet I saw nothing in my exceptions.

(Pictures weren't wanting to get added, links in place instead)

Asked by Jlenzon 4 years ago

Answered by Jlenzon 4 years ago

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While downloading from a site, graphics ale blocked so that ends unreadable.

Graphics on the webpage are interrupted and fonts&images appear as vertical lines. The bug began on oct 10, and the same sites accessed by Chrome are ok - so the prob… (read more)

Graphics on the webpage are interrupted and fonts&images appear as vertical lines. The bug began on oct 10, and the same sites accessed by Chrome are ok - so the problem is Firefox, not the web link or the site. With Firefox, it results impossible to access e-commerce pages or even longer emails; I will be forced to use Chrome for some weeks...

Asked by TeoVas 4 years ago

Answered by philipp 4 years ago

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Almost every time I'm on eBay, suddenly it goes to a page saying that UI need to update Firefox-what's going on?

This is the url of the "Firefox" page: https://choqudailypolitical.net/2531230011296/4d19b19927ccfc819e7ee3a2d06b94bf/8dda23ca138a623e01e2196377b5be70.html I always clo… (read more)

This is the url of the "Firefox" page:

https://choqudailypolitical.net/2531230011296/4d19b19927ccfc819e7ee3a2d06b94bf/8dda23ca138a623e01e2196377b5be70.html

I always close the window & go to the Mozilla Firefox homepage to make sure everything is up to date by refreshing.

Asked by CentauressWeezy 4 years ago

Answered by Scribe 4 years ago

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When computer was turned on after forcing Firefox to quit, Firefox was trying to install a 'helper something (maybe ap). What is this?

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firef… (read more)

At one point last night, Firefox was not responding, so I forced it to quit. That took a while, and I had no idea why, so I shut down the computer. When I started Firefox up again, there was a dialog box that said Firefox was trying to install a 'helper add-on (or something--I don't remember) and it opened my administrator log-in box. I cancelled it. In case this comes up again, what is this helper and can I install it without fear of installing something bad? Thanks.

Asked by drgamgam 4 years ago

Answered by FredMcD 4 years ago

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Toolbar goes away when I click

My cat walked on my keyboard, and now my toolbar doesn't show until i press F10 but instantly goes away if i click anywhere but the toolbar, if i want to open a tab while… (read more)

My cat walked on my keyboard, and now my toolbar doesn't show until i press F10 but instantly goes away if i click anywhere but the toolbar, if i want to open a tab while showing my toolbar i have to click twice, the first click doing nothing but hiding the toolbar, i just want my firefox to show the toolbar at all times again, i've restarted my pc several times now and nothing works

Asked by Beligerus 4 years ago

Answered by FredMcD 4 years ago

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My bookmarks are not working in a sidebar and when selected they open in the sidebar

I have a new laptop which has updated itself many times and I have lost most of my bookmarks . Now I have started putting them back in but if I press on one it only opens… (read more)

I have a new laptop which has updated itself many times and I have lost most of my bookmarks . Now I have started putting them back in but if I press on one it only opens in the sidebar hiding all the others and not opening on the main screen . I hope you can assist Ray

Asked by RayKemp7 4 years ago

Answered by the-edmeister 4 years ago

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need to delete FF completely

hi can anyone see me through deleting FF completely as it got too confusing which/how files to save before i will reinstall it . Refresh ff and new profile dont do as pro… (read more)

hi

can anyone see me through deleting FF completely as it got too confusing which/how files to save before

i will reinstall it . Refresh ff and new profile dont do as promised and remove ad ons etc

thanks

Asked by bill 4 years ago

Answered by Scribe 4 years ago

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Comments Control on Some Websites Not Enabled

Am almost embarrassed to ask this, because I have been through all menu options: On some sites the Comments section control is disables and does not respond or show its … (read more)

Am almost embarrassed to ask this, because I have been through all menu options: On some sites the Comments section control is disables and does not respond or show its tooltip. Check the example image provided. Seems like this should be simple but it has me gnashing my teeth.

Asked by Chrislongski 4 years ago

Answered by Scribe 4 years ago

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What is causing pictures to blur, and pages to run down entire page?

About a week ago Firefox started having areas of pages missing, distorted, pictures running down page, etc. I thought it was a virus problem. It was time to wipe and relo… (read more)

About a week ago Firefox started having areas of pages missing, distorted, pictures running down page, etc. I thought it was a virus problem. It was time to wipe and reload my system, so I did it. Even after a complete wipe and reload Firefox is still having the problem. I'll post an example below.

Asked by BarryDavidson 4 years ago

Answered by philipp 4 years ago

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How do I update my site to play videos in new firefox

I just recently launched a new site called globeiktravel.com in which it has an introduction video on the landing page. It use to work in firefox, but now everytime I cli… (read more)

I just recently launched a new site called globeiktravel.com in which it has an introduction video on the landing page. It use to work in firefox, but now everytime I click the video it does not display. Does anyone have any ideas on how I can fix my site in order for the video to work in the browsers.

Asked by yyodhh 4 years ago

Answered by Oxylatium 4 years ago

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I can't seem to find a stop button, unless there is another way to have Firefox stop a superslow or unresponsive web site.

I want to stop Firefox from trying to D/L a website or a web page that is super-super slow in loading, or seems to caught in causality loop or something. I have to shut … (read more)

I want to stop Firefox from trying to D/L a website or a web page that is super-super slow in loading, or seems to caught in causality loop or something. I have to shut down the browser in order to get away from that particular problem.

Asked by addawson 4 years ago

Answered by FredMcD 4 years ago

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firefox seems like it just got installed, but I had it for years and now my bookmarks are gone!!!!!!!

I got home from work to find the battery on my computer was dead. It was in sleep mode the night before. I plugged it in, turned it on and went onto firefox, as usual. … (read more)

I got home from work to find the battery on my computer was dead. It was in sleep mode the night before. I plugged it in, turned it on and went onto firefox, as usual. Firefox popped up as if I just installed it brand new, giving me a tour and all. I went to my bookmarks to continue my homework, and they are all completely gone!! I looked at your forums and followed all the directions on many ways to find bookmarks. I have an "old firefox data" folder on my desktop that wasn't there yesterday. And it has 2 folders in it. One seems to have been created at the time I powered up my computer and the other a while after. I tried importing the firefox data, but nothing shows up. Then I got a message telling me I have to install firefox updates, which I closed out because I know this is fake. I am just wondering what has happened here and how do I get my bookmarks back or is this some kind of virus or what? I have been using firefox for years and never had such an issue. I'm kind of freaking out because all of my homework, research and work stuff is on there. I'm also pretty sure I never had to sign in before, but I am not positive given the fact that I have been using it for years with the same bookmarks without any issues. I have also refreshed a few times, and nothing. Please, can anyone help me asap??? I have tried to upload a screenshot, but png or jpg is not working. Here are the 2 files names that came up in the Old firefox data folder: mcrhotny.default & y8fl645s.default-1476137779914. Both were created today after I turned on my computer over 2 hours ago. I have tried non-stop, but no luck.

Asked by mdupre13 4 years ago

Answered by mdupre13 4 years ago

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I can't save my location bar settings or clear recent history.

I go into Privacy under Options and un-click the three boxes under Location Bar (History, Bookmarks, Open Tabs). Then I exit Firefox. When I open Firefox again and star… (read more)

I go into Privacy under Options and un-click the three boxes under Location Bar (History, Bookmarks, Open Tabs). Then I exit Firefox. When I open Firefox again and start typing in the location bar, it supplies a drop-down menu of suggestions, When I check the Location Bar settings under Privacy, they are always checked on again. I can't save the settings that I want. Also, the Clear Recent History Option under History is always grayed out, whether I check under History in the Menu Bar or click on History under the Open Menu symbol in the upper right corner.

Asked by JiminConshy 4 years ago

Answered by jscher2000 4 years ago

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I'm missing parts of a web page, or get ghastly streaky images

I start to scroll down a web page and then the next text is suddenly blank. I have to go back a step and then forward to get it to continue, and do this countless times. … (read more)

I start to scroll down a web page and then the next text is suddenly blank. I have to go back a step and then forward to get it to continue, and do this countless times. Or, just as bad, the text or images turn into a ghastly unreadable vertical streak. Any ideas? Thanks! John Titford.

Asked by JohnTitford 4 years ago

Answered by philipp 4 years ago

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After windows auto. update to 1607 & removal, firefox crashed and I have completely lost all bookmarks, any way to recover??

After automatic windows update to version 1607 and subsequent removal of same, using firefox for online billpay and when I closed the browser it seemed fine. When I went … (read more)

After automatic windows update to version 1607 and subsequent removal of same, using firefox for online billpay and when I closed the browser it seemed fine. When I went to restart, screen came up to ask if I wanted to start in safe mode. I did not click for safe mode and after finally getting firefox to reopen, all data was gone. No bookmarks. Tried to trouble shoot but no success. Any help greatly appreciated.

Asked by frustrated14218 4 years ago

Answered by FredMcD 4 years ago

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Remove page toolbar from home page

Whenever I start firefox and it goes to my homepage, currently set as Google a phantom search bar appears at the top of the page. This appears to be some sort of injected… (read more)

Whenever I start firefox and it goes to my homepage, currently set as Google a phantom search bar appears at the top of the page. This appears to be some sort of injected code in the webpage to create an illusion of a search bar. It can be inspected by Firefox and it is HTML code not an addon. How do I remove this?

Asked by Adam Kimber 4 years ago

Answered by Scribe 4 years ago

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certificate problems with BlueTie

Our entire office is having the same problem. Our BlueTie accounts are not working properly and Firefox says it is a certificate problem. Most of the program is functiona… (read more)

Our entire office is having the same problem. Our BlueTie accounts are not working properly and Firefox says it is a certificate problem. Most of the program is functional but not IM. We have added site exceptions in Java and in FireFox. After this we still get the message below (see attached screen shot). We have to click this box daily in order to get functioning IM service. Please research this. Hopefully you can find a fix for us.

Asked by tfarley 4 years ago

Answered by tfarley 4 years ago

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set Firefox as default, Microsoft warning message appears on log in "failed to connect to a Windows service..Help please.

Have set Firefox as default on my new computer (Windows 10) but each time I log on I receive a warning . "Windows couldn't connect to the Group Policy Client Service. T… (read more)

Have set Firefox as default on my new computer (Windows 10) but each time I log on I receive a warning . "Windows couldn't connect to the Group Policy Client Service. This problem prevents standard users from signing in. As an administrator you can review .... ." I unistalled Firefox and eventually the warning disappeared. Have now reinstalled Firefox, and the problem is back. Is it connected to setting Firefox the defaullt browser? Does it matter that I cannot 'sign in'? I am not an advanced user!

Asked by Groby 4 years ago

Answered by Happy112 4 years ago