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  • Archived

Constant 'crashing' on Linux OS -Ubuntu 16.04 LTS and Mint 17/Mint18

There isn't any pattern, sometimes it will run for hours (or even days) and other times it will crash after few seconds to a few minutes and crash maybe 2~7 times on re-s… (read more)

There isn't any pattern, sometimes it will run for hours (or even days) and other times it will crash after few seconds to a few minutes and crash maybe 2~7 times on re-start. I've tried the troubleshooting tips and checked everything is updated but nothing seems to work. It has been happening for probaly 18 months on various releases, I was expecting 49.01(? whatever number is latest release in Sept 2016) to fix all the issues but still the same problem. It's only happening on Linux based OS, Laptop with Win 10 has only had crashed one time in few months. I wasusing Mint 18 on laptop but it isn't very reliable on wireless connection . Opera isn't having a problem on desktop so I'm pretty sure it's NOT a hardware problem

Asked by 1crazypj 3 years ago

Last reply by FredMcD 3 years ago

  • Solved
  • Archived

Why does Netflix continue to show a black screen when attempting to play a video?

The black screen persists even after enabling: 1. Digital Rights Management 2. Google Widevine 3. Adobe Primetime Decryption Module 4. Microsoft Silverlight ANSWER: You … (read more)

The black screen persists even after enabling:

1. Digital Rights Management 2. Google Widevine 3. Adobe Primetime Decryption Module 4. Microsoft Silverlight

ANSWER: You need to make sure that Firefox remembers history. That solved the problem.

Asked by eric5515 3 years ago

Answered by FredMcD 3 years ago

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  • Archived

How do I disable recently closed tabs?

I do not want ANY history of where I have been to show. I cleared my history and checked that it not show anything. But I just noticed, that recently closed tabs show w… (read more)

I do not want ANY history of where I have been to show. I cleared my history and checked that it not show anything. But I just noticed, that recently closed tabs show where I have recently been. What is the point of clearing my history or having is disabled if recently closed tabs shows where I have been. This is crucial for someone who is having their account monitored by someone else. How do I delete recently closed tabs and is there anyway to disable that?

Asked by VictoriaVictorialand 3 years ago

Last reply by the-edmeister 3 years ago

  • Archived

freezing pages and spellcheck

First and biggest problem: When I scroll through a page it freezes up somewhere and whatever is in view gets drawn out. I have unistalled, deleted everything connected t… (read more)

First and biggest problem: When I scroll through a page it freezes up somewhere and whatever is in view gets drawn out. I have unistalled, deleted everything connected to Firefox and reinstalled it. Thought for a few minutes, YES it worked and then. Nope. Back on square one. And this ONLY happens in Firefox. No other program or browser.

Also... now I have lost my English grammar/spellcheck and have no idea how to get it back. Really annoying when every single word is redmarked.

OK; uploading screen shot of problem isn't working either. Fun Fun Fun. It's only 26kb. No picture then.

I have used Firefox for years as it has been one of the best browsers for some of the sites I use. Today? NOT AT ALL. I give up.

Asked by brrroomhilda 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

After the recent upgrade, after login to Firefox Sync, I dont see my user/passwords visible. Neither the ones that i import with FEBE are visible.

Why can't i see my passwords nor the AddOn settings that were there before are getting reflected. It seems that from the sync login it is only able to pick the addons but… (read more)

Why can't i see my passwords nor the AddOn settings that were there before are getting reflected. It seems that from the sync login it is only able to pick the addons but not its setting and suddenly the passwords list is not visible. What to do i have relied on firefox so blindly and now i am not able to see my passwords.

Asked by mmotiramani 3 years ago

Last reply by Seburo 3 years ago

  • Archived

all saved passwords gone after most recent update

Updated to the most recent version of firefox (running 49.0.1) after i got a notification saying there was a new version available. Today i went to a website that i had m… (read more)

Updated to the most recent version of firefox (running 49.0.1) after i got a notification saying there was a new version available. Today i went to a website that i had my password saved for, but it wasn't showing up when i tried to log in. Went to my saved passwords and all of my old logins + passwords are gone, only have what i've saved since the update . I went through a few of the 'lost saved password' questions and have tried to restore previous versions of logins.json (i also noticed a corrupt logins.json file in my profile), I also tried to make a new profile and copy over logins, i booted in safe mode etc but nothing is working. Is there anything I can do to get my passwords back?!

Asked by wherearemypasswords 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why is my screen freezing?

My screen keeps freezing and distorting images and text - see attached. This happens on multiple websites but always seems to occur when scrolling to the latter end of th… (read more)

My screen keeps freezing and distorting images and text - see attached.

This happens on multiple websites but always seems to occur when scrolling to the latter end of the page. It's almost like its a buffering issue but the broadband speed is good and this doesn't happen when using other web browsers.

I have tried completely uninstalling FireFox and reinstalling but it still hasn't fixed the issue.

Any ideas?

Asked by AnthonyI 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

how to disable lexity from blanking screens?

When I access the bandconditions.com main page it updates the screen every ten minutes or so. But there is a thing called "lexity" which blanks the screen after what it t… (read more)

When I access the bandconditions.com main page it updates the screen every ten minutes or so. But there is a thing called "lexity" which blanks the screen after what it thinks is some number of minutes of non-use. Actually the screen is used but only to read what it says, not with any input from me. Not only does this malware have this unwanted effect but it bloats the 2kbytes transmission with an additional 4kbytes of very much unwanted javascript.

I realize I probably prevent the (Yahoo owned) server from sending this malware but I should at least be able to spot that it is unwanted javascript and throw it away thus not blanking the screen and wasting my time waiting for a screen refresh when I do need it.

So it there an addon that specifically targets lexity (and preferably other nuisanceware)?

Asked by holly1948 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Cashed content not displayed after instal of Test Pilot ? Firefox opens empty pages now, never did this before instal of Test Pilot ? Why ?

Installed Test Pilot yesterday at end of session. Today, Firefox has started to open empty web pages - from what should be cashed content (as these pages are frequently o… (read more)

Installed Test Pilot yesterday at end of session. Today, Firefox has started to open empty web pages - from what should be cashed content (as these pages are frequently opened) and instead of fetching "new" data, it simply stops and does nothing ?! This obviously never happened before I installed the test pilot gizmo - or I would have addressed it then - so WHY has it started to do this now ?! Is this a known issue that others have also noted, is it a 'bug', could it be that other installed programs (eg., Anti-Virus et al) see the new addition as malware and are restricting access somehow ? Any answers out there please ?!

Asked by argee06 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Authentication being reuested by http://proton22.xyz due to security breach

A screen opens and I get the following audio message: A username and password are being requested by http://proton22.xyz. The site says "Mozilla browser is blocked to avo… (read more)

A screen opens and I get the following audio message: A username and password are being requested by http://proton22.xyz. The site says "Mozilla browser is blocked to avoid data theft in your computer, Suspicious traces found. Call immediately at: 1-844-692-6305"

Asked by jsmithxx 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How can I turn off sound from unidentified source coming on when I open the computer (Mac iOS)?

Starting yesterday when I turn on my computer, or after it has been in use for some hours, totally unexpectedly, unasked for, suddenly a commercial comes on, a speaking … (read more)

Starting yesterday when I turn on my computer, or after it has been in use for some hours, totally unexpectedly, unasked for, suddenly a commercial comes on, a speaking voice with background music - it can interrupt whatever is already going on, is not identified in any way, no accompanying images, and therefore of course how can I get rid of it?

Asked by noemieva 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Menu doesn't show up in my website

This is my website: www.sonicmeal.com It works properly on other browsers, but in firefox when I open the latel menu it appears empty making navigation impossible! I've … (read more)

This is my website: www.sonicmeal.com

It works properly on other browsers, but in firefox when I open the latel menu it appears empty making navigation impossible! I've not found any solution!

Ideas? Thanks!

Giacomo

Asked by giacomomaraboli 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox 49 freezes (not responsive) on opening AdBlock Plus Filter Preferences

Hang / freeze everything (all in browser) when trying to open and select whatever in AdBlock Plus Filter Preferences window. CPU usage on firefox process jumps at 50% per… (read more)

Hang / freeze everything (all in browser) when trying to open and select whatever in AdBlock Plus Filter Preferences window. CPU usage on firefox process jumps at 50% permanently and becomes totally frozen / unresponsive.

I have suspected electrolysis (e10s) in Firefox as source causing the problem. But I see Multiprocess Windows 0/1 (Disabled by add-ons) and electrolysis looks to be disabled.

Could you please help me to solve that issue.

Asked by Egroeg 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Opening a new tab (Top Sites) begins downloading a file from an old site. The solution: remove the source web site from Top Sites.

Every time I'd open a new tab, my download manager would pop open asking to save an mp3 file. The mp3 file was from a web site that would automatically start playing the… (read more)

Every time I'd open a new tab, my download manager would pop open asking to save an mp3 file. The mp3 file was from a web site that would automatically start playing the music anytime you went to it's home page. <insert long story of chasing numerous ways of clearing cache files and stored settings that didn't work> Yes, a new profile (devoid of any important saved information) worked. But that wasn't a solution, just an avoidance. ... The solution: My new tabs were configured to show my top sites. By sheer luck I happened to notice the source web site of this mp3 file being displayed within my top sites. Clicking the X to remove that site solved the issue.

Asked by 4DGeorge 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Context menus do not show for the items to the right of Search box

After installing Firefox 32 in a Pupy Linux variant (Tahrpuppy), I was able to updade it to Firefox 45.0.2. Following an update of relevant repositories to add needed pac… (read more)

After installing Firefox 32 in a Pupy Linux variant (Tahrpuppy), I was able to updade it to Firefox 45.0.2. Following an update of relevant repositories to add needed packages for GTK3, I was able to update firefox to the current version of 49.0.1. Unfortunately, in this latest version the context menus that appear by placing the cursor over the icons found to the right of the search box (bookmarks, download, home page, pocket button, and open menu) do not come up. In their place, empty black boxes appear which normally would contain text explaining the function relating to each of the said icons. Incidentally, this behavior was not the case with Firefox 32 and firefox 45.0.2 where the context menus for the said icons appear normally. Running a Google search for this problem brought up some articles recommending the creation of a new firefox profile and deleting previous ones. I decided to give this a try and along the way I was prompted by a Mozilla support page to try refreshing firefox as an easier approach to solving my problem. Unfortunately refreshing firefox did not solve my problem. This left me with the creation of a new firefox profile as my last option. Unfortunately, following directions from Mozilla support on how to open the firefox profile manager did not work as the latter failed to open. Thus the need to seek community help.

Addendum: I have just noticed that all would-be context menus appear as empty black boxes no matter where the respective icon or link that the cursor hovers over may appear.

Asked by kpfuser 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Can't access www.gotoassist.me for tech help on Firefox. Download will not open.

Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using www.gotoassist.me We tried many ways, including… (read more)

Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using www.gotoassist.me We tried many ways, including using Safe Mode, but none worked. The download would not open, so we could not go any further. Is this something Firefox has a fix for?

I use Windows Vista on a Toshiba Laptop, and my Firefox is up to date: 49.0.1

Asked by inanna 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Fails to connect asking if I have right web address

MSN news allowed headline page but unable to receive any further requested information on the subject asking me if I have the right web address. Can receive emails but… (read more)

MSN news allowed headline page but unable to receive any further requested information on the subject asking me if I have the right web address. Can receive emails but cannot send just forwards to my outbox. I have documents hit with malware "odin" so am I to assume this is the cause of all the problems?


I believe "odin" was introduced into my computer when I mistakenly downloaded Adobe 9.5 instead of Adobe 9.5.5 and the message I receive when attempting to open a document attacked by "odin" requests an app to enable access to the document

Asked by pepjazz 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I can't log in to a microsoft update site and get a warning message.

My printer was configured the other day and it wasn't me. The way of gaining access was through the lrpc which is remote procedure account. I have been being hacked to th… (read more)

My printer was configured the other day and it wasn't me. The way of gaining access was through the lrpc which is remote procedure account. I have been being hacked to the point where they have access to my computer as much as I do or even more with the ability to lock me out of programs and even the internet. So I was informed lrpc has a security issue and told me to go to a microsoft account to get an update. I know this site is legit yet I get an error message that it can't connect to https://update.microsoft.com/microsoftupdate/ site to secure this vulnerability. The hacking I have no idea what to do about but what could be causing an error message to a legit site from mozilla? Any ideas on how to deal with a hacker who has the ability to shut down my windows firewall and make it so I can't access the settings to turn it back on? The hacking is brushed off by everyone as malware but I have seen things done to my computer that I had no idea a hacker could even do. I even have reason to believe they are downstairs neighbors but I can't prove anything and the police do not seem to be able to help. They say they will do their best but they don't even know when another hacking problem happens. Is there anyway to stop this? The FBI or Microsoft itself. The hacking seems to be malicious attempts and doesn't seem to have an objective of any kind.

Asked by thehacked 3 years ago

Last reply by FredMcD 3 years ago