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  • Archived

after refereshing firefox hanging webpage is fixed only to return

Having a problem with one particular webpage. Have deleted an DNS unlocker from my programs, run malwarebytes to remove a pup, run firefox in safe mode which is fine, and… (read more)

Having a problem with one particular webpage. Have deleted an DNS unlocker from my programs, run malwarebytes to remove a pup, run firefox in safe mode which is fine, and refreshed firefox, which then works ok only for a couple of browsing sessions before the problem returns. The problem being, the page hangs and then becomes unresponsive, but only on this website. Have successfully done this twice but the problem still returns. My operating system is windows 7.

Asked by tel0113 4 years ago

Last reply by tel0113 4 years ago

  • Archived

I got a virus, how do i stop it?

I went to this website which claimed that if you share a link to it every time someone clicks you get a point and say 8 clicks could get you a voucher for steam or roblox… (read more)

I went to this website which claimed that if you share a link to it every time someone clicks you get a point and say 8 clicks could get you a voucher for steam or roblox or something like that, this is a link to the site https://EpicCodes.com/ ?ref=853127 basically my malware states that it is a virus and that i need to pay them 65 dollars to get it fixed, i was wondering if someone at firefox could remove the site and any messages on the internet with the link to it, help remove my virus, and tell the other major browsers, thank you.

Asked by Zombi 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Notes detail screen is blank.

Our hospital EHR software has a feature that will display the text of a nurses note when a button is clicked in the documents library for the patient. When the button is … (read more)

Our hospital EHR software has a feature that will display the text of a nurses note when a button is clicked in the documents library for the patient. When the button is pressed using FireFox, the window appears, the text appears for a split second and then the box is blank. This feature works well in IE 10 & 11, also in G Chrome and in all browsers the window displays 'about:blank' in the address line. Many of our users (me included) prefer FF and if this issue can be resolved, it would be a real help. I've tried various things recommended by others online; safe mode testing (Neg), clearing cache (Neg), displaying the details window in a tab (Neg).

Asked by JimHingle 4 years ago

Last reply by cor-el 4 years ago

  • Archived

How do I block pop-unders?

After some extremely bad customer service encounters with Tripadvisor yesterday (they gave me an unsolicited spam phone call, so I pulled up their site to complain and fo… (read more)

After some extremely bad customer service encounters with Tripadvisor yesterday (they gave me an unsolicited spam phone call, so I pulled up their site to complain and found that they have no customer service contact address), I discovered today that to add insult to injury, the *$%^-ing Tripadvisor pop-unders have caused Firefox to forget my saved session of 60+ tabs! I searched for how to block pop-unders, but all I found was how to block pop-ups, which I'm already doing according to Tools > Options. Can anyone here please tell me how I get rid of these wretched pop-unders and stop that ever happening again? Thanks.

Asked by Edc26 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

User profile suddenly disappeared, lost password to email and can't reset password.

I've been browsing a bit today with Firefox and closed it just normally. Now after i re-opened it, i was a bit in shock that my whole Bookmarks, History, saved Passwords,… (read more)

I've been browsing a bit today with Firefox and closed it just normally. Now after i re-opened it, i was a bit in shock that my whole Bookmarks, History, saved Passwords, Addons etc. are ALL completly lost. I looked inside the Profile folder and was again shocked that everything was gone. I had used Sync but now my Problem is, that i don't remember the password to Sync and also don't have access to the email registered anymore. Is there a way you could probably help me recover the Sync account password?

Asked by Wekende 4 years ago

Last reply by Wekende 4 years ago

  • Archived

Won't open. Crash Reporter keeps starting

Starting this morning, when I tried to open FF, Crash Reporter popped up. When I tried again, same thing. It takes 3 to 6 times of "restart firefox" before FF finally ope… (read more)

Starting this morning, when I tried to open FF, Crash Reporter popped up. When I tried again, same thing. It takes 3 to 6 times of "restart firefox" before FF finally opens.

I restored via MozBackup to a version of a month prior, but no difference.

I tried starting Safe Mode. The first time, it opened. I then closed FF, and every next time, same old problem.

I tried disabling all add-ons. No change.

I entered: about:crashes and got a long list of bp files. What might I try??? Windows 7, FF 46.01 Report ID Date Submitted bp-551bd9f0-0d7d-4326-8f73-5376e2160528 5/27/2016 6:50 PM bp-037e537a-dc87-45d1-9430-534422160528 5/27/2016 6:50 PM bp-2cc66d09-da59-4159-b5ab-3f9c92160528 5/27/2016 6:50 PM bp-d3c4d7ef-db02-4283-a697-80e302160528 5/27/2016 6:50 PM bp-436b4cf5-a105-4f70-bc4f-ec8242160528 5/27/2016 6:50 PM bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 5/27/2016 6:49 PM bp-5605d879-b958-40e8-85dd-aeee42160528 5/27/2016 6:48 PM bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 5/27/2016 6:48 PM bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 5/27/2016 6:47 PM bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 5/27/2016 6:41 PM bp-dbc98ca2-e00f-4298-9190-8cb972160528 5/27/2016 6:41 PM bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 5/27/2016 6:41 PM bp-55de2552-b963-4643-be57-3f0852160528 5/27/2016 6:41 PM bp-e1c30530-60f8-4726-a6a2-f02a32160528 5/27/2016 6:41 PM bp-76dc287d-111f-4207-b071-fda162160528 5/27/2016 6:41 PM bp-6c98c8ca-1c48-45cf-af95-8bd722160528 5/27/2016 6:40 PM bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 5/27/2016 6:40 PM bp-abf4fbe5-a117-411b-84fd-845102160528 5/27/2016 6:40 PM bp-e9c4d701-edbe-47b7-a486-70ee52160528 5/27/2016 6:40 PM bp-83b9fb7c-784e-428e-a27b-c4bac2160528 5/27/2016 6:40 PM bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 5/27/2016 6:40 PM bp-4664dd46-dfce-48fd-b238-1f5452160528 5/27/2016 6:40 PM bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 5/27/2016 6:38 PM bp-43f8fabe-4acc-4def-b675-60bf22160528 5/27/2016 6:32 PM bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 5/27/2016 6:32 PM bp-e99f889a-78e0-40c9-af79-1c0c12160528 5/27/2016 6:22 PM bp-43a526f1-91f5-4151-9fa9-c0d142160528 5/27/2016 6:22 PM bp-bcce640f-9bfe-4a48-abe5-5cb0e2160528 5/27/2016 6:22 PM bp-55feae0e-9ea9-4239-b763-740ee2160528 5/27/2016 6:22 PM bp-06824a73-e69b-4cff-989b-4a3d32160528 5/27/2016 6:22 PM bp-0b757558-c30e-4aee-a914-9a0aa2160528 5/27/2016 6:20 PM bp-abb77875-9c73-4f29-9765-5db552160528 5/27/2016 5:16 PM bp-36d6b817-71a2-4944-88d0-8a17c2160528 5/27/2016 5:16 PM bp-9c28aec3-0ff8-4d4b-8ab4-dfeaf2160527 5/27/2016 9:35 AM bp-17cd317a-dcab-4e3e-a2a7-236b12160527 5/27/2016 9:35 AM bp-b4f1de28-6ae1-413a-be08-8967f2160527 5/27/2016 9:35 AM bp-6b45c68a-87b2-409f-8b01-f90572160527 5/27/2016 9:25 AM bp-ccf6f88d-30dd-480d-970f-a4c472160527 5/27/2016 9:25 AM bp-f4828689-8988-444a-a6e0-c94df2160513 5/12/2016 10:51 PM

Asked by thechamlin 4 years ago

Last reply by philipp 4 years ago

  • Archived

Firefox won't open from executable or shortcut

This is probably the most bizarre computer issue I've had, and I have absolutely no idea where to go from here. I just upgraded from Windows 7 to Windows 10. No problems … (read more)

This is probably the most bizarre computer issue I've had, and I have absolutely no idea where to go from here.

I just upgraded from Windows 7 to Windows 10. No problems with ANY other programs(that I've seen so far), except Firefox.

It appeared that Firefox wasn't registered as a program. When going to Default Programs, Firefox was not an option on the list, and in fact, it was not even in the System>Apps&features list(or appwiz.cpl) to remove. The shortcut on my desktop and in the start menu were still there, but when I click them, nothing opens. Checking task manager, it would open under Background apps for a split second, then drop off the list.

So I downloaded the Firefox installer and installed it over my current install, same version of Firefox, to repair registry entries. Now it's registered. Was able to select it as the default browser, shows up in the Apps&Features. I have uninstalled it, and then again reinstalled it from the downloaded installer, and it still will not open from the shortcuts, or even directly double-clicking firefox.exe in its install folder. Reinstalled it... the same issue still. Now I looked this up a little in Mozilla Support. Checking in %appdata%/Mozilla/Firefox/Crash Reports, there are no crash reports from these failed opening attempts (renamed the old Crash Reports folder, and a new one isn't even created). There was also the possibility that the profile was corrupt, so I tried firefox.exe -P to open the profile manager, but I got the same exact issue with it the first time. It would show up for a split second in Background apps on Task Manager, then disappear. No crash reports. Also, for the heck of it, tried to Run as Admin, no results.

This is where things actually get weird. You see, I had an HTML file on my desktop, and decided to open it. It still had the Firefox icon, because I had firefox set as the default program to open it back on Windows 7... Firefox opened to the file. Everything was there, too. All my bookmarks, my settings, saved passwords, theme, interface setup, plugins, extensions, everything. Well, the profile doesn't seem to be the problem. So I closed Firefox. tried to open it from the shortcut, still nothing. Went to test something else, pulled up Thunderbird, went to an email that had a link in it, clicked the link... Firefox opened to the link.

Once it's opened, everything works perfectly fine.

I've tried changing my homepage and "when firefox starts" settings... they have yet to result in anything useful.

So I dove into my registry a bit, and looked at the associated commands to open Firefox via HTML files and URLs... in the command line (and run prompt too) "C:\Program Files\Mozilla Firefox\firefox.exe" -osint -url "http://www.google.com" Nothing. "C:\Program Files\Mozilla Firefox\firefox.exe" -osint -url "file:///C:/Users/Rich/Desktop/test.html" Nothing.

I have absolutely no idea what could possibly be going on with this.

Checked Windows Event Viewer... and there's most certainly a crash message, but it provides no useful information.

Level: Error - Source: Application Error - EventID:1000 - Task Category:(100)


Faulting application name: firefox.exe, version: 46.0.1.5966, time stamp: 0x57280823 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x00007ffc5bff038a Faulting process id: 0x17a8 Faulting application start time: 0x01d1b7bdc0413919 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 758282a6-da84-4ff5-beb8-649e94e4bdc2 Faulting package full name: Faulting package-relative application ID:


Level:Information - Source:Windows Error Reporting - EventID:1001


Fault bucket 120474416237, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 46.0.1.5966 P3: 57280823 P4: StackHash_a079 P5: 0.0.0.0 P6: 00000000 P7: c0000005 P8: PCH_4B_FROM_ntdll+0x00000000000A5BD4 P9: P10:

Attached files: C:\Users\Rich\AppData\Local\Temp\WER2D3D.tmp.WERInternalMetadata.xml

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_5d5255dd6d7b9fb2a8603623448bc558d1c865f_07bf5a44_2fef2ffd

Analysis symbol: Rechecking for solution: 0 Report Id: 758282a6-da84-4ff5-beb8-649e94e4bdc2 Report Status: 0 Hashed bucket: 3f64c3a0a15bdcbe3cdd2f5afe06cdad


If dumps of the Windows Error Reporting data would help, I can also post those. I am at wits end with this. Sure, I can open Firefox still, which is good, but I do not like having to use the hackish methods to do it every time.

Asked by DecibleBreaker 4 years ago

Last reply by DecibleBreaker 4 years ago

  • Archived

Firefox crashes

B"H My Firefox crashes on a page from my personal website: http://www.doviddebresser.info/Collection.php?letter=g These pages show a large amount of small images. The str… (read more)

B"H

My Firefox crashes on a page from my personal website: http://www.doviddebresser.info/Collection.php?letter=g

These pages show a large amount of small images. The strange thing is that only the letter "g" crashes, and "g" is by far not the page with the largest amount of images (that would be "s").

Another strange thing is that Firefox crashes right away when I try to open the page, not after beginning to open the page, as usually happens when there are too many images on the page, that the crash occurs after Firefox already shows a few hundred images.

I have the latest Firefox version: 46.0.1. Windows 7 with more or less the latest updates. The problem also occurs in safe mode. The problem does not occur using Internet Explorer. I have a few add-ons, like dictionaries, but nothing special. Java is also updated. I also have the Adblock plus extension, but it is de-activated on my userpage.

Asked by Debresser 4 years ago

Last reply by jscher2000 3 years ago

  • Archived

Accessibility - Voiceover keeps saying "Firefox busy"

Working on implementing/fixing the accessibility features of my client's website, we stumbled on the particular case that Firefox decides to set focus to an <iframe>… (read more)

Working on implementing/fixing the accessibility features of my client's website, we stumbled on the particular case that Firefox decides to set focus to an <iframe> when tabbing through a page, which no other browser does. The client then suggested that the <iframe> content be given a title attribute (in the <head> of the loaded HTML) so that the Voiceover feature (and its equivalents) reads the <iframe> title out loud.

This should work, however the browser keeps saying "Firefox busy" no matter what we tab onto.

What would cause this situation? We would appreciate some guidance, in order to see if we need to change something in our content, or if this is an issue with Firefox itself. Thanks in advance.

Asked by jansensan 4 years ago

Last reply by cor-el 3 years ago

  • Solved
  • Archived

Recently started having redirection problems with Amazon

I have recently started having the redirection issue with Amazon. I click on a product link on the Amazon website and now I get the message that this page is not properl… (read more)

I have recently started having the redirection issue with Amazon. I click on a product link on the Amazon website and now I get the message that this page is not properly redirecting. I try Chrome and it works fine. I have cleared my cache, insured that cookies are accepted and I have searched for solutions. I did find several others reporting this problem, but none of their solutions worked for me. The odd thing is that some links on Amazon still work properly. But others don't. Here is a link that is not working for me: https://www.amazon.com/ChickenFuel-OMRI-Listed-Organic-Compost-Fertilizer/dp/B0102PAT9O?ie=UTF8&fpl=fresh&redirect=true&ref_=s9_cartx_gw_g86_i3_r

Here is another link that works fine: https://www.amazon.com/gp/product/B00VOLHKHA/ref=br_asw_pdt-2?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=desktop-4&pf_rd_r=57NDHMP0ADH9BCSMAPX8&pf_rd_t=36701&pf_rd_p=4ccd27f1-4604-40d9-92c7-3318b57f8ba8&pf_rd_i=desktop

And, as I wrote above, all these links work in other browsers, i.e. Chrome. But I hate switching to Chrome so I can use Amazon. As far as I can tell, Amazon is the only website that has this issue. I browse a lot, so that seems strange to me.

Asked by pawnslinger 4 years ago

Answered by jscher2000 3 years ago

  • Archived

How do I remove the Deals4U virus or spyware from my computer?

Since I downloaded a media player a few months ago, I have a pop-up that appears whenever I browse a new page. It is a bar at the bottom of the page that says "Deals" an… (read more)

Since I downloaded a media player a few months ago, I have a pop-up that appears whenever I browse a new page. It is a bar at the bottom of the page that says "Deals" and "brought to you by Offers4U." I am running MacOS X Yosemite. Any suggestions? Thanks.

Asked by rbonanno124 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes several times during the day

Hello everyone: I have a big issue with Firefox; the browser crashes several times during the day. I re-started it, re-installed it but nothing works… I use Mac OSX 10.8.… (read more)

Hello everyone:

I have a big issue with Firefox; the browser crashes several times during the day. I re-started it, re-installed it but nothing works… I use Mac OSX 10.8.5 (Mountain Lion).

Thanks so much for your time!

h

Asked by Halman 4 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox 60 blocking many sites recuiring security certificates

Installed latest Firefox on a new win 10 installation and many websites are blocked with security certificate error.... ITV News was one of them along with Facebook, the … (read more)

Installed latest Firefox on a new win 10 installation and many websites are blocked with security certificate error.... ITV News was one of them along with Facebook, the date and time are right, as well as the year.

The sites work OK 'on this' Win 7 computer with Firefox 46.0.1 - Yes I KNOW it's out of date - it works flawless 'for me' this is not the issue!

Can anything be done? Dave.

Asked by EF80 1 year ago

Last reply by EF80 1 year ago