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Firefox crashes

Running v44.0.2 now. Did a fresh install of Windows 10 two weeks ago, installed Firefox. When on Facebook it will be working fine then will not respond and have to close … (read more)

Running v44.0.2 now. Did a fresh install of Windows 10 two weeks ago, installed Firefox. When on Facebook it will be working fine then will not respond and have to close Firefox and end the task in the task manager. Disabled & removed addons, disabled extensions, issue still exists. Tried in safemode and seems to be OK. Uninstalled Firefox and reinstalled. Issue still exists. If I stay out of facebook, I don't have the issue. Only occurs when facebook is accessed.

Asked by tmcken 4 years ago

Last reply by cor-el 4 years ago

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  • Archived

Firefox crashes

Firefox crashes on or shortly after startup, "firefox not responding" I get this crash indicator: 'plug in container has stopped working' I can not get firefox to run eve… (read more)

Firefox crashes on or shortly after startup, "firefox not responding" I get this crash indicator: 'plug in container has stopped working' I can not get firefox to run even in safe mode, I tried to update and reinstall, it crashes during these operations also. How can I restore it?

Asked by johneickhof 4 years ago

Answered by the-edmeister 4 years ago

  • Archived

Firefox crashes

https://crash-stats.mozilla.com/report/index/0f8967be-f48c-4113-9099-9de432160212 Firefox has crashed on me over 40 times just since the beginning of Jan. this year, thi… (read more)

https://crash-stats.mozilla.com/report/index/0f8967be-f48c-4113-9099-9de432160212

Firefox has crashed on me over 40 times just since the beginning of Jan. this year, this is getting very upsetting, whether I am playing a game on Facebook, or doing my school work on their website it crashes.

Is there something that I need to be doing differently?

I cleaned up the browser history, cleared all the cache, I am at a loss on what to do.

Asked by AHolthaus 4 years ago

Last reply by jscher2000 4 years ago

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In Windows 10, when I start Firefox, it takes immediately 160-170MB in RAM memory

I have problem with Windows 10 repsonse after restart. I made some testing and I found that, Firefox takes immediately after start 160-170MB in memory. Other browser only… (read more)

I have problem with Windows 10 repsonse after restart. I made some testing and I found that, Firefox takes immediately after start 160-170MB in memory. Other browser only 17-23MB.

Test scenario: 1. Computer restart 2. User login 3. Start Firefox - only one empty tab 4. Other browsers started - only one empty tab 5. Check memor usage

Sw: Firefox version 44.0.2, Windows 10 - build 14257 Hw: Thinkpad Lenovo E540, SSD 256GB Samsung

Is it normal?

Asked by it.peff 4 years ago

Last reply by John99 4 years ago

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Firefox crashes on start

Crash ID: bp-569e0001-5d2b-4eff-b94d-985512160213 I'm using a MacBook Air, running Mac OS X Lion, 10.7.5. Firefox has abruptly stopped working. Either it fails to open or… (read more)

Crash ID: bp-569e0001-5d2b-4eff-b94d-985512160213

I'm using a MacBook Air, running Mac OS X Lion, 10.7.5.

Firefox has abruptly stopped working. Either it fails to open or simply hangs upon opening, even in Safe Mode. I don't have any default homepage, but rather than loading the default Mozilla start page it just shows a blank white screen and won't load the Bookmarks Toolbar. I've tried "refreshing Firefox" and, although I was already using the latest version, re-installed it anyway. I also tried running it with my computer in safe mode. None of these steps have resolved the problem.

Recently I'd been noticing that it had trouble playing video files (these were often very choppy) and using the Street View feature in Google Maps. These problems don't exist when I open the same web pages in Safari.

Thanks!

Asked by yonsei85 4 years ago

Last reply by FredMcD 4 years ago

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  • Archived

Certain pages show "Connection reinitialized"

Only a few pages every now and then show the message "Connection has been reinitialized". It's only in Firefox. Chrome and IE will open the page. For example this page w… (read more)

Only a few pages every now and then show the message "Connection has been reinitialized". It's only in Firefox. Chrome and IE will open the page. For example this page will not open: http://www.kernow-coasteering.co.uk/content/storm-after-storm-after-storm

Asked by Benman 4 years ago

Answered by Benman 4 years ago

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Note on the opening screen suggests: Run a browser health check now

On the opening screen it said: Keeping your plugins up to date helps Firefox run safely and smoothly. Run a browser health check now I don't recall seeing this before, an… (read more)

On the opening screen it said: Keeping your plugins up to date helps Firefox run safely and smoothly. Run a browser health check now

I don't recall seeing this before, and always have to be suspicious of everything. Anybody know if that is normal for Firefox, or more likely to be malware?

And the table below suggested I might be using 44.0, and I did start the day with that, but now upgraded to 44.0.2

Asked by Dumai 4 years ago

Last reply by philipp 4 years ago

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I am not seeing a purple mask when I open a private window. How can I fix this?

I've followed all the suggested fixes. Adding '-private' to the target line in properties prompted this message: Problem with Shortcut The name "C:\Program Files (x86)\M… (read more)

I've followed all the suggested fixes. Adding '-private' to the target line in properties prompted this message: Problem with Shortcut The name "C:\Program Files (x86)\Mozilla Firefox\firefox.exe-private" specified in the Target box is not valid. Make sure the path and file name are correct. Open to other reasonable suggestions. Thanks

Asked by kwticketed 4 years ago

Answered by cor-el 4 years ago

  • Archived

Mac (hackintosh) 10.9 firefox 44.0.2 crash daily

Attached is an earlier crash log & Here is the most recent crash report: AdapterDeviceID: 0x1187 AdapterVendorID: 0x10de Add-ons: adblockpopups%40jessehakanen.net:0.… (read more)

Attached is an earlier crash log & Here is the most recent crash report: AdapterDeviceID: 0x1187 AdapterVendorID: 0x10de Add-ons: adblockpopups%40jessehakanen.net:0.9.2.1-signed,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0.2,troubleshooter%40mozilla.org:1.1a.1-signed,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.7.1 AsyncPluginInit: 0 BuildID: 20160210153822 CrashTime: 1455407110 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1455303171 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1187GL Layers? GL Context? GL Context+ GL Layers+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 91218 StartupTime: 1455315930 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160128.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":24576,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":42,"stepping":7,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":3492,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"13.4.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x1187","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1},{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":true,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.browsewithcaret":true,"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","browser.urlbar.userMadeSearchSuggestionsChoice":true,"xpinstall.signatures.required":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16503,"resetDate":16515},"addons":{"activeAddons":{"adblockpopups@jessehakanen.net":{"blocklisted":false,"description":"Makes it easy to block pop-ups with Adblock Plus.","name":"Adblock Plus Pop-up Addon","userDisabled":false,"appDisabled":false,"version":"0.9.2.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16515,"updateDay":16584,"signedState":2},"troubleshooter@mozilla.org":{"blocklisted":false,"description":"Provides Firefox troubleshooting data to Mozilla web sites.","name":"Troubleshooter","userDisabled":false,"appDisabled":false,"version":"1.1a.1-signed","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16808,"updateDay":16808,"signedState":1},"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.7.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16515,"updateDay":16820,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"44.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16499,"updateDay":16843},"activePlugins":[{"name":"SharePoint Browser Plug-in","version":"14.1.0","description":"Microsoft Office for Mac SharePoint Browser Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":15043},{"name":"Default Browser Helper","version":"537","description":"Provides information about the default web browser","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/apple-default-browser"],"updateDay":16502},{"name":"DivX Plus Web Player","version":"3.5.0.5","description":"DivX Web Player version 3.5.0.5","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["video/vnd.avi","video/msvideo","video/avi","video/divx","video/divxdps","video/x-msvideo"],"updateDay":16771},{"name":"Google Talk Plugin Video Renderer","version":"5.41.3.0","description":"Version 5.41.3.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/o1d"],"updateDay":16780},{"name":"Google Talk Plugin","version":"5.41.3.0","description":"Version 5.41.3.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/googletalk"],"updateDay":16780},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"DivX VOD Helper Plug-in","version":"1.1","description":"DivX VOD Helper Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-divxovshelper"],"updateDay":16786},{"name":"Java Applet Plug-in","version":"Java 8 Update 73 build 02","description":"Displays Java applet content, or a placeholder if Java is not installed.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet;jpi-version=1.8.0_73","application/x-java-applet;version=1.4","application/x-java-applet;version=1.2.1","application/x-java-applet;deploy=11.73.2","application/x-java-applet;version=1.2.2","application/x-java-applet;version=1.3","application/x-java-applet;version=1.8","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-applet;version=1.2","application/x-java-applet;version=1.7","application/x-java-applet;version=1.4.1","application/x-java-applet;version=1.1.2","application/x-java-applet","application/x-java-applet;javafx=8.0.71","application/x-java-applet;version=1.1","application/x-java-applet;version=1.1.3","application/x-java-applet;version=1.6","application/x-java-applet;version=1.4.2","application/x-java-applet;version=1.3.1","application/x-java-applet;version=1.5"],"updateDay":16829},{"name":"Shockwave Flash","version":"20.0.0.306","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16841},{"name":"AdobeAAMDetect","version":"3.0.0.0","description":"Creative Cloud Desktop Plugin.v_3_0_0_0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16843}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 URL: https://www.youtube.com/watch?v=Bd5oRJk3LkQ Vendor: Mozilla Version: 44.0.2 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by paul352 4 years ago

Last reply by paul352 4 years ago

  • Archived

it's just opening a single tab.Menu war,address bar,Settings Options everything is gone,right click also not working

when opening the browser it's just opening a single tab where i can open only one recently visited page,can't open new tab ,no settings or menu bar ,address bar is missin… (read more)

when opening the browser it's just opening a single tab where i can open only one recently visited page,can't open new tab ,no settings or menu bar ,address bar is missing too.I uninstalled so many times,checked with compatibility troubleshooter,also tried to run in windows 8 compatibility mode but problem is same ,please help urgent. I am using a hp Notebook win10 ,8GB

Asked by shaistarik 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Why does "compose" no longer present choices from contacts?

Last week when I clicked "compose" and typed the name of a group whose members reside in "contacts" the names appeared on the address line for my proposed message. Now th… (read more)

Last week when I clicked "compose" and typed the name of a group whose members reside in "contacts" the names appeared on the address line for my proposed message. Now they don't. When I type an individual's name I get it in a red bubble that I can't use to send my message. I have to hunt up and type in the e-mail address of that individual by hand in order to send my message. I hope to restore the function that used to present a list of choices for my message recipients.

Asked by alicegreene 4 years ago

Last reply by FredMcD 4 years ago

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Why is Firefox locked up while loading unwanted ads

I'm using up-to-date Firefox on a Mac running OS X Mavericks v10.9 This problem has been getting more and more annoying lately. When loading sites that are loading ads, F… (read more)

I'm using up-to-date Firefox on a Mac running OS X Mavericks v10.9 This problem has been getting more and more annoying lately. When loading sites that are loading ads, Firefox locks up totally with the mouse showing the spinning beachball. I can't scroll or click on anything until the ads are finished loading. This happens across multiple sites: WUnderground.com, Yahoo.com, and even eBay.com (who just started using Google targeted ads). Has anyone seen anything like this?? Is there any way to get around it???

Asked by MacEvansCB 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox is crashing / freezing on Facebook in Fullscreenmode ( video)

when i join a clip on Facebook in Full screen and get back to the main page after, FF is instantly crashing and freezing. I have to close it via task manager. This is th… (read more)

when i join a clip on Facebook in Full screen and get back to the main page after, FF is instantly crashing and freezing. I have to close it via task manager. This is the message from the crash report >> Firefox 44.0.2 Crash Report [@ shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown ]

ID: ffb38eea-9e5b-4fd2-b588-2186c2160215 Signature: shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_WaitCondVar | nsThread::ProcessNextEvent | mozilla::net::nsHttpConnectionMgr::Shutdown

FF is also freezing when i scroll down the FB Page please help i cant fix this problem +++ thanks a lot

Asked by nooby2016 4 years ago

Last reply by FredMcD 4 years ago

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How can I retrieve an email I just sent

I forwarded an email to one person and sent a bcc to another I wish to retrieve this email before it is read as I think both people will get a personal message intended f… (read more)

I forwarded an email to one person and sent a bcc to another I wish to retrieve this email before it is read as I think both people will get a personal message intended for only the bcc.

Asked by wendydarcy 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox 'hangs' after about an hour use. Matters not the site(s). Clears if I "end process" in Task Manager, but wont clear on own if I dont do that.

Firefox hangs after about an hour of use, regardless of actual use volume, sites visited, etc. 1. Other browsers will function. 2. It will clear if I shut down Firefox … (read more)

Firefox hangs after about an hour of use, regardless of actual use volume, sites visited, etc. 1. Other browsers will function. 2. It will clear if I shut down Firefox and End Process at Task Manager (win7 still) 3. Clearing it will not resolve long term, as about an hour later, it will hang again. 4. Sample sites, Facebook, a few game sites, ESPN, Yahoo(mail),

Have run virus and malwares - with no atypical results. Have cleared cookies, and attempted most Firefox trouble shooting methods in the knowledgebase.

Have a few plug-ins (no-script, theme font and size changer) in use. But, the sites are the normal ones visited, prior to this trouble, as well as after, with no changes to either plug-in.

Asked by Cidron 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

Firefox for Linux media, videos, maps much slower and resource intensive than Chrome

I am partial to running Firefox over Chrome, however, there are several instances when the difference between the two is abysmal. Whenever I play any videos (for example … (read more)

I am partial to running Firefox over Chrome, however, there are several instances when the difference between the two is abysmal.

Whenever I play any videos (for example Youtube), browse any maps (Nokia Here, Google Maps), or do anything that requires media (Skype, Google Hangouts), Firefox is slow, a single core will go to 100%, Firefox will become slow to respond, and sometimes will hang. On the other hand, these same sites on Google Chrome (or Chromium) will be perfectly smooth and fast.

I have searched for several solutions, including enabling/disabling hardware acceleration, checking that addons are not the culprit, checking that the plugins are up to date, and so on, to no avail. I have also followed Mozilla's "high CPU" and "high RAM" pages, but finding no solution.

I am currently running Firefox 44 on Ubuntu 14.04. Does anyone have any suggestions?

Asked by typhooncamel 4 years ago

Last reply by typhooncamel 4 years ago

  • Solved
  • Archived

cant access my mozilla profile

i have two folders on mozilla and it will not let me access one saying password is wrong and i need to insert a floppy disc or usb to change. this is beyond me. this onl… (read more)

i have two folders on mozilla and it will not let me access one saying password is wrong and i need to insert a floppy disc or usb to change. this is beyond me. this only happened after an update. can you help?

Asked by lorraine77 4 years ago

Answered by FredMcD 4 years ago

  • Archived

how to get rid of "SEARCH"

I have been using Firefox as my default browser for years. Some time ago "Ask" showed up. After several tries were able to get rid of it. Now, today this "Search" showe… (read more)

I have been using Firefox as my default browser for years. Some time ago "Ask" showed up. After several tries were able to get rid of it. Now, today this "Search" showed up when I go for Firefox. Help. How do I get rid of it & lock on to Firefox?

Asked by Tango10 4 years ago

Last reply by Wesley Branton 4 years ago