Firefox Support Forum

I recently installed Mozilla Firefox 4 beta but firefox 3 is still on my computer. Can i safely uninstall 3 without deleting my bookmarks, which seem to have carried over into 4 quite nicely, or altering my other preferences?

I have had MyWebSearch install itself as my primary browser....I have needed to reset Firefox in safe mode but I am not sure that the changes have actually been done! In Options in the Options menu the window displays all the add on's and features that are on Firefox....I have two zipped folders here One allows me to see inside the other does not. How do I access this one that does not give me the option to as I want to know what is inside...as this "MyWebSearch has been an enormous hassle...and needless to say has compromised my PC and the security of all of my passwords.....I want to be sure that the resetting the browser default has actually worked and that MyWebSearch is gone!

Regards Coco

My Bank has made Trusteer raport available to protect all my passwords...and the new version of firefox which installed itself!!!!!! cant support this safty measure whic has now been compromised by MyWebSearch which has also installed itself on my browser...How can I get this feature to run on my browser please!

Regards Coco

My husband updated my Firefox from Beta 9 to 11, and the result was profile gone, no bookmarks or extensions. This update affected both my 3.6 AND my Beta 11 Firefox, even though he only updated the Beta. Is there any way to recover the profile and bookmarks? There is no sign of the Profile I had prior, and no bookmark backups in html or sqlite filetype. I even used harddrive recovery software to search. I only searched the User profile... could it be elsewhere?

I am unable to update Fire Fox 4.0. Dialog box returns with "The operation cannot be completed because you do not have sufficient privliiges for some of the items"

A window keeps popping up, saying an update to Firefox is available, but every time I click it, a bar comes up saying, "connecting to the update server," and it keeps searching forever. Then at times I get a window which says a new version of Firefox is available, so I click on that, and it seems to download OK, but it doesn't start (it says, "when prompted, drag icon into . . . " ), which never happens. When I go to the icon I have, it's not the new version. I can't find the new version in my downloads. I'm running OSX.6 Help! Thanks

I recently installed Mozilla Firefox 4 beta but firefox 3 is still on my computer. How do i uninstall 3 without deleting my bookmarks, which seems to have carried over into 4 quite nicely, and other preferences?

I used the SSRN 1-click download feature with Firefox 4 and the latest version of Adobe Reader, and the resulting PDF download (an academic paper) was damaged and un-openable. The same thing occurred without Adobe set as the default. I think that this is a Firefox issue, and would appreciate a few suggestions that don't involve using Safari (prone to malware) or Google Chrome (likely to collect unwanted personal info). Thanks!

As soon as I log in to my inbox, spam emails are generated to everyone in my contact list. They all have an attachment URL , which end in .PHP. I have tried to remove the virus with norton antivirus 2011, and Avast antivirus. Niether one can find the virus doing a full system scan. I use 2 other browsers, Chrome, and Internet explorer. The spam emails are not sent in the other 2 browsers, only in firefox, both versions, 3.6 and the new 4.0 beta. If you can help remove this virus please let me know.I removed 4.o beta and went back to 3.6 which seemed to stop the spam emails, until the last 3 days, when the virus emails are sent every time I log into my inbox. I've tried removing and reinstalling after cleaning the registry, going back to 3.6 then 4.0, so far nothing has worked. I can't find much info on the internet either.

When I go to YouTube to watch a clip, the progress bar at the bottom of the video does not show up. If I clear the cookies, the first time I play a video it shows up and works fine. However, after the youtube.com cookie is now loaded, any subsequent videos will not show the progress bar. This started happening in the last week or so and I cannot seem to figure it out. Any ideas?

2 days ago I just found out I have 2 profile picture albums in my facebook account. one is full (the original) and the other one is empty. I want to remove or delete the empty album but there is no edit button on the top to click. Every time I click my profile picture I always directed to the empty one, and some of my friends said they cant see my profile pictures. I've been trying to add profile pictures to the empty album but the pictures were just all added to my original album not to the empty one.

Firefox won't allow me to print a Web Page. The only option I am given is to Save the Web Page as a PDF File which is not always what I want. It is very annoying as I consider Firefox to be a good browser with lots of features.

When I try to Print emails in Hotmail I get the same option even though I use the Print Button within Hotmail. This only happened recently and I have also tried Firefox Beta four with the same result. Internet Explorer which I don't really like has no print problems I can print Web Page using my Default Printer or Save to a PDF file PDF Printers I have. Anyone out there can help as this problem is driving me mad and Firefox has no help for this. Thank you.

Hello!

I don't know if I acquired a weird virus, but when I click on a picture in facebook it won't load. Only shows black. I've uninstalled and reinstalled Firefox and upgraded. Hasn't changed anything though.

It just started happening one day.