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  • Archived

Google Maps display turns black.

This has been a problem in the past, about a year ago, and had been fixed, but it is happening again, so I thought I would restart the thread on it. After initially disp… (read more)

This has been a problem in the past, about a year ago, and had been fixed, but it is happening again, so I thought I would restart the thread on it. After initially displaying Google Maps correctly, the display turns completely black, except for the navigation buttons and map data copyright information. Using the suggestions in this article, I found disabling the hardware acceleration in Firefox, and/or clearing the cache, cures the issue for now. https://support.mozilla.org/en-US/questions/995980. Note that I have had the same graphics card in this PC since before this problem started, and had no trouble with Firefox. The problem started with Firefox 40.0, and it just updated to 40.0.2, but the problem is still there. I am leaving the hardware acceleration disabled for now, but will try it again after future updates.

Asked by jcholcomb 4 years ago

Last reply by jcholcomb 4 years ago

  • Archived

Firefox 40 and Windows 10 File Browser Inconsistency?

Having upgraded to the latest Firefox (v40.0.2 as of this writing), and having upgraded to Windows 10 a week or so ago, I'm finding a curious inconsistency with Firefox v… (read more)

Having upgraded to the latest Firefox (v40.0.2 as of this writing), and having upgraded to Windows 10 a week or so ago, I'm finding a curious inconsistency with Firefox vs other applications when it comes to the file browser. In my other apps and browsers, when I--for example-- right-click to save an image and the file browser comes up, ALL of my current Quick Access list displays.

However, in Firefox, specific ones go AWOL. As an example, I have "Recent Items" added *back* into my Quick Access list (Microsoft, really?!) and in other apps and browsers, my shortlink is present for me to select. This is NOT the case with Firefox, however. It's nowhere to be found, indicating a remaining incompatibility with Firefox for Windows 10 users.

Any suggestions, or is this a bug that will be corrected in an upcoming release?

Thanks, in advance! Timothy Kline

Asked by envisionocity 4 years ago

Last reply by envisionocity 4 years ago

  • Solved
  • Archived

Flash crashes every single time after going to Windows 10. Help

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and al… (read more)

I upgraded to Windows 10 yesterday. Since then, NO videos will play with Flash. It crashes every single time. It crashes virtually instantaneously. I updated Flash and all my plugins are now listed as Up To Date. Still it crashes every single time. Help.

Asked by RexIC 4 years ago

Answered by RexIC 4 years ago

  • Archived

How do I remove from the bottom 1/4 of the page a blank space? I'm not sure why this started occuring but it happens on every page.

I've attached an image that highlights the area where this "blank space" appears. I've just uninstalled and reinstalled Firefox but the issue still appears. I've tried lo… (read more)

I've attached an image that highlights the area where this "blank space" appears. I've just uninstalled and reinstalled Firefox but the issue still appears. I've tried looking at all the settings to see if there is something amiss, but I can't detect anything.

Any suggestions on the fix would be extremely helpful.

Thanks

Asked by clraney74 4 years ago

Last reply by Scribe 4 years ago

  • Archived

I paid $28.50 for Video DownloadHelper's Converter, but doesn't work

Even after I paid and got a screen stating my license key, telling me that an email had been sent to me and the license had been automatically installed, Video DownloadHe… (read more)

Even after I paid and got a screen stating my license key, telling me that an email had been sent to me and the license had been automatically installed, Video DownloadHelper still says I need the converter. Even after restarting Firefox and rebooting...

Asked by RCthelabtech 4 years ago

Last reply by James 4 years ago

  • Archived

I have been having one crash after another. How do I post crash reports to show what is going on?

Firefox crashes on the average every 45 minutes to an hour that I am using it. I get about 8 crashes a day. How do I make these visible so that others can see the reports… (read more)

Firefox crashes on the average every 45 minutes to an hour that I am using it. I get about 8 crashes a day. How do I make these visible so that others can see the reports and maybe help to decipher them?

Asked by JerryHks 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Why doesn't Firefox load Facebook since the Windows 10 update?

I updated to Windows 10 and now with Firefox, Facebook doesn't load. It's not the end of the world, but I do use FB for business networking. I get a white page with a l… (read more)

I updated to Windows 10 and now with Firefox, Facebook doesn't load. It's not the end of the world, but I do use FB for business networking. I get a white page with a list of FB links, none of which work. No error message, it just acts like I didn't click on anything.

Asked by angelam68 4 years ago

Last reply by jscher2000 4 years ago

  • Archived

Several extensions that I need are gone from my toolbar after the lastest firefox update. I need them back.

Extensions show browsing protection not verified. If I wanted these extensions gone I would have deleted/disabled them myself. How do I get them back? Do I need to reset … (read more)

Extensions show browsing protection not verified. If I wanted these extensions gone I would have deleted/disabled them myself. How do I get them back? Do I need to reset Firefox to older version?

Asked by kimzkyle 4 years ago

Last reply by kimzkyle 4 years ago

  • Solved
  • Archived

text disappearing in address bar

Hi Everybody, I just had a strange thing starting to happen yesterday. Now when i type an adress in the address bar , after i press the second character the text disappea… (read more)

Hi Everybody,

I just had a strange thing starting to happen yesterday. Now when i type an adress in the address bar , after i press the second character the text disappears so i dont see what i am typing. If i continue text starts showing but only 'cut in half' and after the 13th character is typed then all shows again.

I reinstalled the latest version 40.0.2 and still the same problem however when i start firefox in safe mode.... it all works fine.

This only happens with Firefox and in the address bar... all the rest seems to be working fine

any idea of what can be causing the issue and how can i fix it?

Many thanks in advance

Hiera

Asked by hiera 4 years ago

Answered by hiera 4 years ago

  • Solved
  • Archived

Do you have training for us over 50 users? We need help:-)

My age-group is not as tech savvy as the younger generations. We want to know how to make Mozzilla everything it can be but don't really know how. Is there training of… (read more)

My age-group is not as tech savvy as the younger generations. We want to know how to make Mozzilla everything it can be but don't really know how.

Is there training offered to get us up and going? It looks great but can't quiet get my head around how it can be customized for my life.

Thanks to all:-)

Asked by Tenita 4 years ago

Answered by FredMcD 4 years ago

  • Archived

Full screen does not work anymore.

Help! I click on full screen and the menu bar totally disappears (until I am out of full screen) but the toolbar is still there! It would previously disappear until I put… (read more)

Help! I click on full screen and the menu bar totally disappears (until I am out of full screen) but the toolbar is still there! It would previously disappear until I put my mouse on the top part of the screen. It simply stopped working just now all of a sudden while watching youtube. So, I deleted my temporary files, cookies, etc. and rebooted my computer. It did not solve problem. I am using Windows XP. That top toolbar is going to burn into my computer screen!!! Help!

Asked by StartingToHateFireFox 4 years ago

Last reply by cor-el 4 years ago

  • Solved
  • Archived

The EXIT Tab has disappeared from the upper right of my screeen.

I also can't go full screen,. None of the screen options including EXIT are available on the right upper screen. I love this product. How do I get it back? Thanks John … (read more)

I also can't go full screen,. None of the screen options including EXIT are available on the right upper screen.

I love this product. How do I get it back? Thanks

John

Asked by ManMountain1 4 years ago

Answered by cor-el 4 years ago

  • Archived

Cannot get to"https://comenity.net/talbots

Good Day, Using the above address I get an error saying site is not available or accessible. The message says something about adding www prefix, but this does not work. C… (read more)

Good Day, Using the above address I get an error saying site is not available or accessible. The message says something about adding www prefix, but this does not work. Comenity help says the prefix "www" is not necessary & the address should work. The address was given to me by the Comenity help desk

Asked by wfmihok 4 years ago

Last reply by the-edmeister 4 years ago

  • Archived

Cannot regain feature where clicking mouse wheel opens new tab but does not make it current

This feature has been present in Firefox for over a decade and since most of the time that mice have had wheels. It disappeared on the PC I am guesting on (W8.1) since th… (read more)

This feature has been present in Firefox for over a decade and since most of the time that mice have had wheels. It disappeared on the PC I am guesting on (W8.1) since the last time I used it (10 weeks ish), rumours suggest since v38. Mouse wheel works as a wheel but not as a button. CTRL + Left Click does the desired job. Cannot use Wheel Click to delete Tabs.

Asked by witzzzend 4 years ago

Last reply by witzzzend 4 years ago

  • Archived

Some streaming videos have no audio, only in Firefox.

(I wrote a long thing about this and was told "access denied" when I hit post question, will try again. Sorry if you already got one.) Some videos have no audio, specifi… (read more)

(I wrote a long thing about this and was told "access denied" when I hit post question, will try again. Sorry if you already got one.)

Some videos have no audio, specifically when played in Firefox. From what I gather, it is HTML5 videos specifically. Other browsers play them just fine, but I would prefer for this one to work. Switching to 2.0 audio allows them to play with sound, but I have a 5.1 setup and am not really willing to switch it back and forth for much longer.

There was some Reddit poster that had the same problem with Chrome at some point. The videos he linked have the same outcome on my machine, but in his case the problem was solved switching from 2.0 to 5.1... (Shrug.)

No audio: https://www.youtube.com/watch?v=mEN7DTdHbAU Audio works: https://www.youtube.com/watch?v=Np_sWey3mSI

The whole post: https://www.reddit.com/r/chrome/comments/27ho7u/some_youtube_videos_have_no_sound/

They thought the problem was with their onboard audio, but I'm not so sure. (This is a Sound Blaster ZxR, if it matters.) Maybe in their case it was, but here I have three other browsers that play these videos without issue. Why would my sound card cause a problem with only one browser?

I would like to get this one working so I don't need to use different browsers for different things.

Asked by zogmool 4 years ago

Last reply by zogmool 4 years ago

  • Archived

My crashes for the last two days on Firefox 40.0.2.

bp-c09cf86c-cd1c-4579-98ab-8c3b8fa3adc9 8/15/2015 11:27 AM bp-0ac090a0-13fa-4b9f-a4b2-70c1f39a63dd 8/15/2015 12:46 AM bp-5b6e6f3f-2134-4b30-9551-dd334b1a422a 8/14/2015… (read more)

bp-c09cf86c-cd1c-4579-98ab-8c3b8fa3adc9 8/15/2015 11:27 AM bp-0ac090a0-13fa-4b9f-a4b2-70c1f39a63dd 8/15/2015 12:46 AM bp-5b6e6f3f-2134-4b30-9551-dd334b1a422a 8/14/2015 11:35 PM

These are my crashes for the last two days.

Asked by AngieYaz 4 years ago

Last reply by AngieYaz 4 years ago