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I need to use Firefox 37

How can I stop an automatic update? I am in Hong Kong. The Inland Revenue Department website will not work for me if my Firefox browser is later than 37. I want to tempor… (read more)

How can I stop an automatic update? I am in Hong Kong. The Inland Revenue Department website will not work for me if my Firefox browser is later than 37. I want to temporarily keep 37 as my browser so that I can enter the tax department to pick up a message. How can I do that without it automatically updating to 39, which will not help me?

Thank you, Ken McManus wxxxxx@yahoo.com

Asked by wkyken 5 years ago

Last reply by John99 5 years ago

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Since my latest update last eve, flash player will not do anything.

I've followed any information I could find for trouble shooting Flash. This includes doing an un-install and a cold install of the most recent version of Flash. No vide… (read more)

I've followed any information I could find for trouble shooting Flash. This includes doing an un-install and a cold install of the most recent version of Flash. No video site will work. Any site that even has a video will not run the video; Includes Twitter vine and imbedded links . I'm stumped. I really don't know much and I always stop by FF online support first. I always follow any advice given there and most of the time I'm a happy camper. Doesn't take much to make me happy. Right now I'm unhappy. Any ideas would be appreciated. AND, is there a stable version of FF available? Some how I ended up getting beta updates, I assume they're a nightly release, and there seems to be some issue most of the time. Usually minor, but just enough to make me chronically aware of the updates. I restart Win7x64 at least every 24 hours due to my video work, and frequently restart FF.

Asked by andythebeagle 5 years ago

Answered by andythebeagle 5 years ago

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Is there a Firefox version (Win 8) available for a touchscreen display?

I have a Windows 8.x laptop with a touchscreen display and wanted to know if there is a version of Firefox available with customized layout to utilize this feature. Curre… (read more)

I have a Windows 8.x laptop with a touchscreen display and wanted to know if there is a version of Firefox available with customized layout to utilize this feature. Currently everything in the current version of Firefox (Beta 39.0) is designed to use a mouse. Alternatively is there a layout utility tool available that one could design their own. Using the customize controls works well in a mouse driven environment but there buttons are too small when trying to use in a touchscreen environment. (unless you get your 6 yr and use his fingers. Lol) Just need to mimic the iPad layout and all will be good. Thank you for taking the time to respond.

Asked by impendo 5 years ago

Last reply by impendo 5 years ago

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Where to submit bugs tracking protection

After enabling tracking protection in the current beta (39), via about:config, I tried loading a target.com search page, and only half the graphics for their products loa… (read more)

After enabling tracking protection in the current beta (39), via about:config, I tried loading a target.com search page, and only half the graphics for their products load. This happened with two different searches. Disabling tracking protection, then reloading the page showed all the graphics.

Is there a place to report bugs (if in fact this is a bug, and not a problem with target) for this tracking protection feature? Or should I just go to bugzilla?

Asked by paulri 5 years ago

Answered by user293 5 years ago

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Outlook messages

I can't open any of the messages that appear in Outlook. new messages load up but can't open or take any actions. Outlook working fine when I switch to Internet Explorer.… (read more)

I can't open any of the messages that appear in Outlook. new messages load up but can't open or take any actions. Outlook working fine when I switch to Internet Explorer. also how can I avoid getting Beta versions of Firefox installed.

Asked by deanna7trees 5 years ago

Last reply by deanna7trees 5 years ago

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Why can't you speed up Firefox 38 and 39?

I have tried all of the troubleshooting tips on the help pages and nothing is speeding up Firefox 39. I have adequate RAM and my graphics drivers are up to date. I have t… (read more)

I have tried all of the troubleshooting tips on the help pages and nothing is speeding up Firefox 39. I have adequate RAM and my graphics drivers are up to date. I have tried disabling hardware acceleration, etc. and nothing has helped.

Asked by BK_Malik 5 years ago

Last reply by cor-el 5 years ago

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Dear sir, I am unable to view you tube in firefox browser. only audio is hearing. black screen dispayed. I can see it on other browser. please advise.

Dear sir, I am unable to view you tube in Firefox browser. only audio is hearing. black screen displayed. I can see it on other browser. please advise. however I can see … (read more)

Dear sir, I am unable to view you tube in Firefox browser. only audio is hearing. black screen displayed. I can see it on other browser. please advise. however I can see thumbnail when I move mouse over time line of the video stream. regards

Asked by gdnaik 5 years ago

Answered by the-edmeister 4 years ago

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My youtube does not play video, only audio is playing.

My youtube is currently using HTML5 player. But only audio is playing, no video. I don't see any missing plugin warning or any error. How can i solve the problem? Thanks … (read more)

My youtube is currently using HTML5 player. But only audio is playing, no video. I don't see any missing plugin warning or any error. How can i solve the problem? Thanks in advance for your help!

Asked by ray.17 5 years ago

Last reply by philipp 5 years ago

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"Secure Connection Failed" Error on one particular website

When I try to access the https site for MyMU (it is a student services website for my Alma Mater, Marshall University) at https://mymu.marshall.edu/group/mycampus/home, I… (read more)

When I try to access the https site for MyMU (it is a student services website for my Alma Mater, Marshall University) at https://mymu.marshall.edu/group/mycampus/home, I receive a "Secure Connection Failed" error with the following message: "An error occurred during a connection to mymu.marshall.edu. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)." I am asking about this here because I already tried every possible solution given at https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message, as well as several other solutions in the Mozilla forums and such, to no avail. What the heck is going on, and how can I fix it?

I can still access the https://mymu domain in Chrome, by the way. And this problem only seems to be happening after I updated to VERSION TWO OF THE FIREFOX 39.0 BETA (I should mention, I use the beta release because I want my browser to be 64-bit).

Asked by goodyfresh 5 years ago

Last reply by cor-el 5 years ago

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Secure Connection Failed

An error occurred during a connection to 192.168.1.24:2400. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_er… (read more)

An error occurred during a connection to 192.168.1.24:2400. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)


Am getting this error .. how do i solve ?

Asked by shashi_shas 5 years ago

Answered by cor-el 5 years ago

  • Solved
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I only get sound but no picture or image on YouTube-what to do?

I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wi… (read more)

I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wish to stay with Firefox only. I have tried many solutions without any success. Help!!!!

Asked by Noparat 5 years ago

Answered by jscher2000 5 years ago

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WHY CAN'T I USE CTRL+C ON FIREFOX?? ITS REALLY FRUSTRATING

WHY CAN'T I USE CTRL+C ON FIREFOX?? ITS REALLY FRUSTRATING every time I wanna copy something I should click right then press copy.. is there any solution?? help me pleas… (read more)

WHY CAN'T I USE CTRL+C ON FIREFOX?? ITS REALLY FRUSTRATING

every time I wanna copy something I should click right then press copy.. is there any solution?? help me please.

Asked by yasserd99 5 years ago

Last reply by jscher2000 5 years ago

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can't create new email outlook in firefox

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail When I click on New [to cre… (read more)

Windows 8.1 all of the latest updates Latest Firefox Beta 39.0 up to date

https://bay174.mail.live.com/default.aspx Microsoft Outlook Web Mail

When I click on New [to create a new email message]

Dots cross the screen from left to right towards the top of the screen and this situation continues indefinitely

Asked by alanworland 5 years ago

Last reply by John99 5 years ago