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  • Archived

Issues Updating Firefox

I keep getting constant update reminders at the top right of my screen. I have a Mac Book Pro 2010 series. Please advise because this is very frustrating. I have continue… (read more)

I keep getting constant update reminders at the top right of my screen. I have a Mac Book Pro 2010 series. Please advise because this is very frustrating. I have continued to click on the update link and it goes through the process of updating but it never finishes and always says for me to reboot my computer/Firefox which i do every time hoping that it works. It has not worked yet and need help!

Asked by victormcbride 5 years ago

Last reply by cor-el 5 years ago

  • Archived

firefox loads many sessions of command.exe*32 when waiting

When I leave my computer, I leave Firefox waiting on NY Times website (have tried others), and when I come back after a while, the program is slow and jerky.... looking a… (read more)

When I leave my computer, I leave Firefox waiting on NY Times website (have tried others), and when I come back after a while, the program is slow and jerky.... looking at Task Manager, I see that many different copies of command.exe*32 have been loaded in the background and are slowing me down... how do I stop this?

Asked by jtr32533 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox youtube html5 video slow, choppy on Linux with intel XNA AccelMode in the Xorg settings.

Hello, dear Firefox team. When using SNA as the preferred AccelMethod in the Xorg for my intel i5-5200U I get fine firefox performance, but my system runs bad as a whole.… (read more)

Hello, dear Firefox team. When using SNA as the preferred AccelMethod in the Xorg for my intel i5-5200U I get fine firefox performance, but my system runs bad as a whole. When I switch to using uxa my runs great but firefox run slow and choppy and it's impossible to watch html5 video. Just though you should know.

Asked by Famouscake 5 years ago

Last reply by guigs 5 years ago

  • Archived

I am unable to upload anything to 4shared.com using Firefox for the past 2 days. This problem has never occurred before. What should I do?

I have been using Firefox since many years and I have always used this browser to log into any cloud based service. Although, I have been experiencing internet problems l… (read more)

I have been using Firefox since many years and I have always used this browser to log into any cloud based service. Although, I have been experiencing internet problems lately due to my ISP, but uploading to 4shared.com was never a problem using Firefox. However, since the past two days, whenever I try to upload anything, (be it a picture or a word file) to 4shared.com, I get the following error message: Unknown Server Error. Retry now. Retrying does not work either. I also read the help section of 4shared.com and it said that I should either reload the file or use another browser to load the file. So, I used Internet Explorer to upload the file and the upload was successful. since then, I have tried several times to upload the file to 4shared.com using Firefox, but it simply doesn't work. I have even refreshed Firefox, but that has not helped either.

Asked by MariG 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox cleared all my logins, even though I specifically unselected that box when clearing my history

I noticed that firefox has been tracking more history than I thought I'd asked it to, so went to use the 'Clear History' option. I selected 'Everything' but then deselec… (read more)

I noticed that firefox has been tracking more history than I thought I'd asked it to, so went to use the 'Clear History' option.

I selected 'Everything' but then deselected 'Cache' 'Active Logins' and 'Site Preferences' - specifically because I didn't want to have to log back into everything that I keep logged in - forums, social media etc, as I can't always remember my passwords, and my computer is only used by me.

Unfortunately when I re-opened Firefox, all such sites were logged out - and I'm just not sure why?

Asked by alessio92 5 years ago

Last reply by user633449 5 years ago

  • Archived

Excessive hard drive activity

Hi, Running current version, with uBlock. Hard drive light is on almost continuously, only goes to normal levels after exiting Firefox, problem returns when Firefox resta… (read more)

Hi, Running current version, with uBlock.

Hard drive light is on almost continuously, only goes to normal levels after exiting Firefox, problem returns when Firefox restarted.

Possibly linked to using down-arrow on some websites.

Asked by UN_Mozilla 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

How do I fix this? "We are unable to display the mashup content. Remove the mashup item and try again to resolve this issue."

"We are unable to display the mashup content. This happens if the system detects an invalid URL. Remove the mashup item and try again to resolve this issue." I get this m… (read more)

"We are unable to display the mashup content. This happens if the system detects an invalid URL. Remove the mashup item and try again to resolve this issue."

I get this message everytime I try to play a video for one of my college classes. I don't know how to go about making the changes.

Asked by Grandmagoestocollege 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Whenever I click on an email link within an email or site, firefox goes crazy, with 100s of tabs. Only way to stop it with task manager

That's basically it. Whenever I click on an email link within an email or website, Firefox just continues to open new tabs, I assume, because it happens so fast . The onl… (read more)

That's basically it. Whenever I click on an email link within an email or website, Firefox just continues to open new tabs, I assume, because it happens so fast . The only way to stop it is use Windows Task Manager to close Firefox. This has happened with two different systems and 2 different email servers.

Asked by Guinnessblues 5 years ago

Last reply by cor-el 5 years ago

  • Archived

For listed bookmarks, I can no longer get the icons to clear.

It used to be when I used CCleaner that the icon that appeared when I used a bookmark would be cleared out. Not so any more. How do I get that service back? It sure he… (read more)

It used to be when I used CCleaner that the icon that appeared when I used a bookmark would be cleared out. Not so any more. How do I get that service back? It sure helps me to keep track of what site I've gone to on a given day. Thank you.

Asked by glox 5 years ago

Last reply by philipp 5 years ago

  • Archived

Firefox crashes

my firefox crashes like everyday. cleared all my tabs, check my addon but still will not stop. i have the crash report handy and listed below: Crash Reason EXCEPTION_ACC… (read more)

my firefox crashes like everyday.

cleared all my tabs, check my addon but still will not stop.

i have the crash report handy and listed below:

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x161e, AdapterSubsysID: 181d1043, AdapterDriverVersion: 10.18.10.3960 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+

Processor Notes i-2a8054e2.1299:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

LavasoftLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :

LavasoftLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll 
LavasoftLSP over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 :  
LavasoftLSP over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\LavasoftTcpService.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
LavasoftLSP : 2 : 0 : 

Adapter Vendor ID

0x8086

Asked by itubaba 5 years ago

Last reply by user293 5 years ago

  • Archived

Firefox crashes

my firefox crashes so very often. Seems like 3 time daily. off loaded all my addon etc. I have attached the last 5 reports starting with bp- bp-0c59d3a3-eb89-40c9-865c-21… (read more)

my firefox crashes so very often. Seems like 3 time daily.

off loaded all my addon etc.

I have attached the last 5 reports starting with bp-

bp-0c59d3a3-eb89-40c9-865c-214162150630 30-Jun-15 2:57 PM bp-cddd06a7-436c-454d-9684-967ed2150625 25-Jun-15 10:13 PM bp-4a59db1a-0bea-4c88-86f5-65bf92150624 24-Jun-15 2:43 PM bp-ec1bfd74-1e53-4785-9cd0-1b9172150621 21-Jun-15 11:38 PM bp-a63bcd11-cb5d-4d65-a3b1-c835f2150619 19-Jun-15 1:34 AM

Asked by itubaba 5 years ago

Last reply by cor-el 5 years ago

  • Archived

firefox takes 2 minutes to start up then works fine, have tried numerous fixes with no luck!

firefox takes 2 minutes to start up then works fine, have tried numerous fixes with no luck! have tried just about everything on the support site to no avail. Any quick f… (read more)

firefox takes 2 minutes to start up then works fine, have tried numerous fixes with no luck! have tried just about everything on the support site to no avail. Any quick fixes?

Asked by frustratedandconfused 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Youtube HTML5 player video turns blank

Recently youtube changed from flash video player to html5 player and it's causing all kinds of problems. Most importantly that when playing videos after a few minutes the… (read more)

Recently youtube changed from flash video player to html5 player and it's causing all kinds of problems. Most importantly that when playing videos after a few minutes the video simply turns blank, the sound is playing but there is no picture. Not even if I try to seek in the video or restart the playback. The only way to get the picture back is by re-loading the page entirely.

But the ideal solution would be to get rid of html5 player entirely as the picture quality is noticeably worse than with the flash player. I clearly see a huge difference when I switch from html5 to flash by using an extension. Which is a shame because the html5 player seems more stable and more responsive compared to the flash player, but I won't compromise on PQ.

Asked by Mumia 5 years ago

Last reply by Sashoto Seeam 5 years ago

  • Archived

FVD Downloader why is there no infromation on how rid it in FF

I only have the problem in Firefox, not IE or Chrome. Go to a site, I get FVDDownloader showing up on all the products in Costco.com. I have tried all the software remo… (read more)

I only have the problem in Firefox, not IE or Chrome. Go to a site, I get FVDDownloader showing up on all the products in Costco.com. I have tried all the software removal tools and it shows me the problem is in firefox. In addition I keep getting Best-buy trying to upload my searches. In all the cases I have to most current anit-virus and adware and anti malware. I see lots of people having this issue and no answers

Asked by JimbCa 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

I CAN NO LONGER ACCESS MY CREDIT UNION ACCOUNTS (SINCE 6/7/2015) I DO NOT UNDERSTAND WHY.

I HAVE BEEN USING FIREFOX FOR YEARS. I HAVE ALSO BEEN USING MY CREDIT UNION ALL THIS TIME TILL LAST WEEK. NOW I CAN'T EVEN ACCESS THEIR WEB PAGE TO LIST MY MEMBER ACCOUNT… (read more)

I HAVE BEEN USING FIREFOX FOR YEARS. I HAVE ALSO BEEN USING MY CREDIT UNION ALL THIS TIME TILL LAST WEEK. NOW I CAN'T EVEN ACCESS THEIR WEB PAGE TO LIST MY MEMBER ACCOUNT NUMBER. IT KEEPS SAYING THE PEER SIGNATURE IS INVALID AND WILL GO NO FURTHER.

IS THIS SOMETHING TO DO WITH THE FIREFOX UPDATE I INSTALLED 2 WEEKS AGO???

THE CREDIT UNION TOLD ME TO GO TO: ABOUT:CONFIG THEN TO SECURITY:TLS.VERSION.MAX THEN NUMBER 3.

NOTHING CHANGED.

MY CREDIT UNION IS: CLEARCHOICEFCU.ORG/

Asked by BONNIETAL 5 years ago

Last reply by jscher2000 5 years ago