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  • Archived

My Video Download Helper stopped working completely this week (on all sites) - the icon moves, but the download que remains empty - please help!

I'm a radio broadcaster who gets much of my music for broadcast from artist sites. These are legitimate downloads because artists freely post their music for me, and oth… (read more)

I'm a radio broadcaster who gets much of my music for broadcast from artist sites. These are legitimate downloads because artists freely post their music for me, and others in their net communities. Download Helper normally works on Bandcamp, SoundCloud and other streaming sites, but completely ceased working as of this week. The Download Helper icon spins and the song is displayed (although not always), and when I choose to download it, a number appears next to the icon (indicating a download is in progress), but nothing happens (no download ever happens). A check reveals the download que remains empty.

My FireFox version is 36.0.1 and OS is WinXP. Please help ASAP!

Asked by DJdownloader 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

Problem Event Name: BlueScreen

DELL Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz 8.00GB 64-Bit Windows 7 Home Premium / Service Pack 1 Firefox is up to date. Consistently getting a memory dump / blue scree… (read more)

DELL Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz 8.00GB 64-Bit

Windows 7 Home Premium / Service Pack 1 Firefox is up to date.

Consistently getting a memory dump / blue screen while playing PCH games. Keep my system as clean as humanly possible: cookies, cache, malware, registry and so on.

I have done a memory diagnostic: no problem there. Did misconfig disabling all but Microsoft. The problem continued.

Uninstalled and reinstalled drivers. Didn't help. Many, many times reinstalling Firefox. Doesn't help.

Strange as this is (and aggravating), when the system restarts any websites in use return to the same position at the time of the crash.

I have copied the crash reports. All say the same as below:

Problem signature:

 Problem Event Name:	BlueScreen
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033

Additional information about the problem:

 BCCode:	116
 BCP1:	FFFFFA800DA13010
 BCP2:	FFFFF88004C7F848
 BCP3:	0000000000000000
 BCP4:	0000000000000002
 OS Version:	6_1_7601
 Service Pack:	1_0
 Product:	768_1

Files that help describe the problem:

 C:\Windows\Minidump\022115-15319-01.dmp
 C:\Users\KATE\AppData\Local\Temp\WER-44366-0.sysdata.xml

SPINNING my wheels. PLEASE HELP. Thank you.

Asked by Kate 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

E-mail to neighbor was changed into Greek letters. How fix?

About 11:00 am on 3/6/15 sent two email. Recipients notified us that they were in Greek letters. Also, when I tried to copy email to Word Docs, they appeared in Greek l… (read more)

About 11:00 am on 3/6/15 sent two email. Recipients notified us that they were in Greek letters. Also, when I tried to copy email to Word Docs, they appeared in Greek letters also. Last night about 10 pm Firefox displayed a "Crashed" notice. Just after, able to use Firefox again. So . . . how do we get our emails that we are sending out in English(US) to be seen by the recipients in same. Thank you.

Asked by Erbie48 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Plugin Container for Firefox has stopped working

Today i update my Firefox to 36.0.1(x86 tr) The site "mynet.com" aware me as "say your browser to accept our cookies.Otherwise you can't" i had tried to mynet.com.But i… (read more)

Today i update my Firefox to 36.0.1(x86 tr) The site "mynet.com" aware me as "say your browser to accept our cookies.Otherwise you can't" i had tried to mynet.com.But i had not succeed go into by taking information below i tried for"plugins.load_appdir_plugins" to value true but problem is continuing. Would you please show me a solution for this problem.Thank


INFORMATİON poped up

Plugin Container for Firefox has stopped working

Problem Details

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f851c0
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	36.0.1.5542
 Fault Module Timestamp:	54f8437e
 Exception Code:	80000003
 Exception Offset:	00001e02
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1055
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt

Asked by TurgayKEMER 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Not only do I keep losing my Newtabs page, my homepage is constantly hijacked.

I have been getting more and more familiar with the about:config settings. On an almost daily basis, I head there to reset the browser.newtab.url. It works to return … (read more)

I have been getting more and more familiar with the about:config settings. On an almost daily basis, I head there to reset the browser.newtab.url. It works to return the page, but when I do a reboot (or my computer does it for me while updating), it goes blank again. This was going on for a while, then my browser was hijacked by Yahoo. I used the conventional way of changing it, and that failing, began looking at the about:config settings. I noticed a lot of things set to Yahoo. I tried to reset them to my home page (google) to no avail.

I'm wondering if there is just some general problem with Mozilla/Firefox keeping any settings I give it. Once-upon-a-time I used to use Google as my home page and newtab page. That setting stopped sticking. I liked Mozilla to open to my homepage, but now it just opens to the pages that were open when I last close it. I'm beginning to feel that it has a mind of it's own!!!

Asked by rosalindlj 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes

Firefox has crashed 1-3 times per day for about 3/4 of a year. There is no particular activity occurring. It does not crash on start up. I generated the crash reports. Wh… (read more)

Firefox has crashed 1-3 times per day for about 3/4 of a year. There is no particular activity occurring. It does not crash on start up.

I generated the crash reports. When I right clicked on the most recent, I received a "Page not found" from Mozilla Crash reports. I tried others preceding--same result.

So, I generated the text files of the crash reports, found the most recent one, and here we are.

I use Firefox very frequently in my work as a doctor, and feel a strong allegiance to it.

This is all that is in the txt file: Crash ID: bp-96c9ce66-f6d5-468b-a6cd-ea0de2140701


Dr. Alan J. Lipman Washington, DC

Asked by ApersoninDC 5 years ago

Last reply by cor-el 5 years ago

  • Archived

After new Firefox installed, I cannot see AOL mail.

After the new Firefox version install. I am sent to the AOL home page instead of my 'IN' box as it had been setup before the new Firefox update. How are Firefox and AOL … (read more)

After the new Firefox version install. I am sent to the AOL home page instead of my 'IN' box as it had been setup before the new Firefox update. How are Firefox and AOL interacting differently? I couldn't find a way to see my whole 'INBOX'. Thank you.

Asked by ProfessorBob 5 years ago

Last reply by Scribe 5 years ago

  • Archived

How do I get rid of deals4u?

I'm sick of "deals4u" ads showing up on my browsers obstructing the view of webpages. They're worse than popups, which can at least be blocked. I've tried their uninstall… (read more)

I'm sick of "deals4u" ads showing up on my browsers obstructing the view of webpages. They're worse than popups, which can at least be blocked. I've tried their uninstall link, without success. I removed the few cookies I could identify with it. Malwarebytes doesn't find it. The few instructions I've found are confusing (or for someone with far greater expertise) or are just ads for tools that look kind of shady (i.e. spyhunter, whose "checkmark" status shown on their website with West Coast Labs is bogus). I am a fairly competent user, but definitely not a techie, so I need simple instructions or a recommendation for a safe tool to use to remove it.

Asked by duanedog 5 years ago

Last reply by AndX 5 years ago

  • Archived

The area around the tabs get corrupted after sometime. This has started since version 35

On my Windows 8.1, beginning with Firefox 35, a strange problem has started appearing. Strange Chinese fonts appear in tabs area making it impossible to deal with tabs. I… (read more)

On my Windows 8.1, beginning with Firefox 35, a strange problem has started appearing. Strange Chinese fonts appear in tabs area making it impossible to deal with tabs. It starts appearing in all firefox windows opened subsequently. This starts after around an hour of starting firefox and continues until all sessions are closed. I have tried reinstalling firefox. Now I have updated to version 36. Still the problem continues.

Asked by ashwanibright 5 years ago

Last reply by philipp 5 years ago

  • Archived

grey triangle on secure website firefox 36.0

When going to https://www.huntington.com/ I now get a grey triangle in the address bar. This only happened since FF 36.0. Same problem exists on FF 36.0 and 36.0.1 for Ki… (read more)

When going to https://www.huntington.com/ I now get a grey triangle in the address bar. This only happened since FF 36.0. Same problem exists on FF 36.0 and 36.0.1 for Kindle/Android. IE no problem. I uninstalled FF and reinstalled FF 35.0.1 and all is OK, upgraded to 36.0.1 and problem exists. Tried FF 37 Beta same problem. All other https websites I use work fine. I hope a remedy can be found as I have been a FF user since initial beta days. Thanks!

Asked by MJ_Lind 5 years ago

Last reply by philipp 5 years ago

  • Archived

Why won't the swagbucks Swag Button install? It's listed in add-ons..

I recently started using Swagbucks.com and there is a Firefox Extension (add-ons) for the Swag Button. I can install it, but it never works, and won't log me in. Other t… (read more)

I recently started using Swagbucks.com and there is a Firefox Extension (add-ons) for the Swag Button. I can install it, but it never works, and won't log me in. Other things in swagbucks do not work, like NOSO offers. How do I get the button to work; swagbucks is not helping?

Asked by usernameme 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

There are pictures under "Beth Cuje" that are not mine. How can I get rid of them?

https://search.yahoo.com/yhs/search?p=bethcuje&ei=UTF-8&hspart=mozilla&hsimp=yhs-003 Here is an example of a photo that is included under "Beth Cuje Pictures.… (read more)

https://search.yahoo.com/yhs/search?p=bethcuje&ei=UTF-8&hspart=mozilla&hsimp=yhs-003 Here is an example of a photo that is included under "Beth Cuje Pictures." There are others also, but this one is offensive. How do I get rid of it?

Asked by Bethcuje 5 years ago

Last reply by philipp 5 years ago

  • Archived

Latest update (around 6 Mar 2015) has increased startup time from about 5 seconds to 55 seconds - why???

This is terrible. Such a delay. I am not interested in "refreshing" Firefox because I would have to make a list - LONG - of all the changes I made over the years to it… (read more)

This is terrible. Such a delay. I am not interested in "refreshing" Firefox because I would have to make a list - LONG - of all the changes I made over the years to it, in order to put it back the way it was. So, why release a version that has caused such a negative performance?

Asked by FlyBoy 5 years ago

Last reply by the-edmeister 5 years ago

  • Archived

No video with supported format and MIME type found

Suddenly today FF 36.0.1 stopped playing some Youtube videos that do play on other browsers. First one I came across I thought little of it but quickly ran into several o… (read more)

Suddenly today FF 36.0.1 stopped playing some Youtube videos that do play on other browsers. First one I came across I thought little of it but quickly ran into several others: for example https://www.youtube.com/watch?v=6AclxTPrEBs

Going back to FF 35 did not help although the problem never happened when I had FF 35, just started today. I uninstalled and installed Nightly. Did not help.

With 36.0.1 I started in Safe Mode. Problem solved. Except when I go to isolate specific plug-in, deactivating them one at a time, does not help. Deactivating them all does not help. No point in using FF only in Safe Mode when other browsers work...

Been using FF for over a decade but I've wasted couple hours on this. Lost my saved sessions somehow in the uninstall/reinstall process.... I want to keep using FF, hope someone can fix this... but I'll have to use other browsers till someone can; thank you.

Asked by TerranceZ 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Titles on my webpage do not align properly using Firefox; they do on Safari!

The tabs and titles to get to other parts of my website are chopped up and in uneven lines instead of in a neat row on my Firefox browser. Others do not have this view… (read more)

The tabs and titles to get to other parts of my website are chopped up and in uneven lines instead of in a neat row on my Firefox browser. Others do not have this viewing problem on my website, just me. However, on Safari, everything looks correct.

Asked by Aline123 5 years ago

Last reply by cor-el 5 years ago