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  • Archived

Firefox will not allow me to log onto gmail

When I try to log onto my gmail account I get: This Connection is Untrusted You have asked Firefox to connect securely to accounts.google.com, but we can't confirm that y… (read more)

When I try to log onto my gmail account I get: This Connection is Untrusted

You have asked Firefox to connect securely to accounts.google.com, but we can't confirm that your connection is secure.

Asked by xyzsimp 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Firefox crash report everytime I close firefox

Almost everytime I close Firefox it tell me Firefox crashed and gives me a crash report. I've also noticed that Soundcloud will not play as well. Sincerely thank you for … (read more)

Almost everytime I close Firefox it tell me Firefox crashed and gives me a crash report. I've also noticed that Soundcloud will not play as well. Sincerely thank you for the help.

about:crashes

bp-d9ccc97d-1bcf-4ab3-94d1-324c52141125
bp-586e8a42-719c-45b0-804e-3514b2141125
bp-53df5312-5001-4540-a748-00b602141121
bp-77b64ec1-406b-44ec-bbad-49e692141121
bp-35cbe444-a141-44d7-9ec3-3e9092141120

Firefox > Help > Troubleshooting Information > Copy text to clipboard (and pasted immediate below)

Application Basics


Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.6 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Block site Version: 1.1.8 Enabled: true ID: {dd3d7613-0246-469d-bc65-2a3cc1668adc}

Name: Garmin Communicator Version: 4.1.0 Enabled: false ID: {195A3098-0BD5-4e90-AE22-BA1C540AFD1E}

Name: NetVideoHunter Version: 1.16 Enabled: false ID: netvideohunter@netvideohunter.com

Graphics


Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0166 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 9-26-2012 Driver Version: 9.17.10.2867 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 05971028 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1415490475 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1417529120 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1417462447 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 print.printer_HP_LaserJet_1015.print_bgcolor: false print.printer_HP_LaserJet_1015.print_bgimages: false print.printer_HP_LaserJet_1015.print_colorspace: print.printer_HP_LaserJet_1015.print_command: print.printer_HP_LaserJet_1015.print_downloadfonts: false print.printer_HP_LaserJet_1015.print_duplex: 0 print.printer_HP_LaserJet_1015.print_edge_bottom: 0 print.printer_HP_LaserJet_1015.print_edge_left: 0 print.printer_HP_LaserJet_1015.print_edge_right: 0 print.printer_HP_LaserJet_1015.print_edge_top: 0 print.printer_HP_LaserJet_1015.print_evenpages: true print.printer_HP_LaserJet_1015.print_footercenter: print.printer_HP_LaserJet_1015.print_footerleft: &PT print.printer_HP_LaserJet_1015.print_footerright: &D print.printer_HP_LaserJet_1015.print_headercenter: print.printer_HP_LaserJet_1015.print_headerleft: &T print.printer_HP_LaserJet_1015.print_headerright: &U print.printer_HP_LaserJet_1015.print_in_color: true print.printer_HP_LaserJet_1015.print_margin_bottom: 0.5 print.printer_HP_LaserJet_1015.print_margin_left: 0.5 print.printer_HP_LaserJet_1015.print_margin_right: 0.5 print.printer_HP_LaserJet_1015.print_margin_top: 0.5 print.printer_HP_LaserJet_1015.print_oddpages: true print.printer_HP_LaserJet_1015.print_orientation: 0 print.printer_HP_LaserJet_1015.print_page_delay: 50 print.printer_HP_LaserJet_1015.print_paper_data: 1 print.printer_HP_LaserJet_1015.print_paper_height: 11.00 print.printer_HP_LaserJet_1015.print_paper_name: print.printer_HP_LaserJet_1015.print_paper_size_type: 0 print.printer_HP_LaserJet_1015.print_paper_size_unit: 0 print.printer_HP_LaserJet_1015.print_paper_width: 8.50 print.printer_HP_LaserJet_1015.print_plex_name: print.printer_HP_LaserJet_1015.print_resolution: 383061468 print.printer_HP_LaserJet_1015.print_resolution_name: print.printer_HP_LaserJet_1015.print_reversed: false print.printer_HP_LaserJet_1015.print_scaling: 1.00 print.printer_HP_LaserJet_1015.print_shrink_to_fit: true print.printer_HP_LaserJet_1015.print_to_file: false print.printer_HP_LaserJet_1015.print_unwriteable_margin_bottom: 0 print.printer_HP_LaserJet_1015.print_unwriteable_margin_left: 0 print.printer_HP_LaserJet_1015.print_unwriteable_margin_right: 0 print.printer_HP_LaserJet_1015.print_unwriteable_margin_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 383061468 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1417283947

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Asked by Virindi 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox Menu and some other forms show blank

When I open the Firefox side menu (the new one with the three horizontal lines) initially it shows fine, but then if I try to click anything in it or open it again, it on… (read more)

When I open the Firefox side menu (the new one with the three horizontal lines) initially it shows fine, but then if I try to click anything in it or open it again, it only opens blank space and I cannot see anything. Same goes for any pop-up forms (allow add-on installations, remember passwords etc) - blank white frame where the form should be. The forms themselves are still clickable, if you can guess where the buttons are - for example, I can guess where Allow button on an addon install form is and blindly click it and it will work. This is not an addon issue - same thing happens in Safe Mode! Also, this is only on one particular desktop and only with Firefox (has been this way for a while, so, this is not the new version). Also, hardware acceleration is disabled. Also, the regular top menu works fine. I wish I could add screenshots to help you understand the issue... Thanks in advance for any pointers as to what might be causing it.

Asked by yoktzeburd 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

My website, brotherssauces.com when opened in Firefox the panel where photos are suppose to "slide" into the window only has a black panel/spinning wheel in it.

If you open the website in Firefox there is a main panel in the middle that is suppose to have 10 images that slide into that main panel from right to left one at a time.… (read more)

If you open the website in Firefox there is a main panel in the middle that is suppose to have 10 images that slide into that main panel from right to left one at a time.

After the main photo slides in there are two small panels, one photo of a jar and one panel with the title, drop into the main photo once it slides in and stops.

It works fine in Safari and on my iPad. I had someone check it on their laptop, desktop and iPad and it worked fine.

The site is www.brotherssauces.com


Thanks, Barry King

Asked by bgking96 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

Firefox crashes when i go on DeviantArt

Firefox crashes when i'm going on any submition on Deviantart. Sometimes it doesn't, but mostly it does. I restarted my Firefox, removed some plugins and add-ons, but it … (read more)

Firefox crashes when i'm going on any submition on Deviantart. Sometimes it doesn't, but mostly it does. I restarted my Firefox, removed some plugins and add-ons, but it didn't help. How can i fix it?

Last crash report: https://crash-stats.mozilla.com/report/index/3c103d25-3f67-4ced-ad67-1c4f52141202

Asked by Villionic 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Have lost head sheets inside my bank.

When i go to the bank i can not see the sheets giving me different options. They are not there anymore. The bank told me to ask Mozilla. At work I have an old version of … (read more)

When i go to the bank i can not see the sheets giving me different options. They are not there anymore. The bank told me to ask Mozilla. At work I have an old version of Internet Explorer, and there they are visible and active. I want to use Mozilla at home, but how to solve this?

Asked by bluesfinx9 5 years ago

Last reply by FredMcD 5 years ago

  • Archived

"Please enter the master password for the Software Security Device" is popping-up everytime I open the browser after installing Firefox 34.0.5?

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open th… (read more)

After installing Firefox 34.0.5 I am now getting a pop-up window with a prompt to "Please enter the master password for the Software Security Device" every time I open the browser. I don't know what has changed in my settings after updating Firefox to cause this to happen. Can you advise me how to get this to stop?

Asked by troobie 5 years ago

Last reply by Eugene_Treeclimbing 5 years ago

  • Archived

Downloaded update 34.0, now it takes 17 seconds to get onto the internet!

I installed update 34.0. It now take 17 seconds to get to my home page. After my home page opens, I can open a new tab, select a web site and the have it open in a spli… (read more)

I installed update 34.0. It now take 17 seconds to get to my home page. After my home page opens, I can open a new tab, select a web site and the have it open in a split second. I tried resetting firefox, same problem. Changed my home page, same problem. Download version 34.0.5, no difference. My home page has always opened in a matter of seconds, what's up?

Asked by Fred341 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Developer toolbox keeps popping up and down randomly. disabling toolbox in about:config does not stop it popping up. any other way to remove toolbox window?

I think may have a faulty keyboard, as banging on the F keys seems to effect the problem somewhat. However, I can't solve the problem, and it is quite annoying. During a… (read more)

I think may have a faulty keyboard, as banging on the F keys seems to effect the problem somewhat. However, I can't solve the problem, and it is quite annoying. During any given Firefox session, after a few minutes of the browser being open, the developers toolbox will begin randomly popping up and down, in rapid machine gun fire pattern, and it does not stop unless I close Firefox and open a new window. I have gone into about:config and disabled the toolbar, yet that seemed to do nothing whatsoever to the problem. Is there another (more effective) way to disable the toolbar in question? Why on Earth is this random problem occurring???

Asked by christoforfreedom 5 years ago

Last reply by jscher2000 5 years ago

  • Archived

Sound stops working and videos crash

While using Firefox, at some point the sound will stop working. For most applications, they will simply run without playing sound. If I try to load a video, on YouTube or… (read more)

While using Firefox, at some point the sound will stop working. For most applications, they will simply run without playing sound. If I try to load a video, on YouTube or any other player, it will try to play the video for the first 3 seconds, and then the video will crash. If I try to open any file with Windows Media Player, it will give a "your computer is low on memory" error (an assertion that Task Manager will not confirm) and refuse to play any files.

Closing Firefox then reopening it solves this issue for the next 10-90 minutes or so. Closing the Flash plugin etc. doesn't do anything.

Asked by ziggurathater56 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Bookmarks are gone, cannot sync.

Had to go back and re-install windows 8.1, in the process Firefox updated, now I have lost all bookmarks. I'm heartbroken and destroyed. Please someone help me get thes… (read more)

Had to go back and re-install windows 8.1, in the process Firefox updated, now I have lost all bookmarks. I'm heartbroken and destroyed. Please someone help me get these back. It contains years of research. I tried going to about:support; however when I click on Bookmarkbackups folder, it's giving me a file which I don't know how/what to use to open it.

Asked by jennifergib7 5 years ago

Last reply by guigs 5 years ago

  • Archived

Can't use gmail

I try to connect to my gmail, using this browser, which I am new to and instead I get a message that says "Firefox has detected that the server is redirecting the request… (read more)

I try to connect to my gmail, using this browser, which I am new to and instead I get a message that says "Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." Well, I don't know how to enable cookies and why can't I just download this page? What should I do?

Asked by tkegal 5 years ago

Last reply by philipp 5 years ago

  • Archived

Why doesn't my scroll button on my laptop work for Firefox? It works for everything else and used to work on Firefox years ago. How do I make it work again?

I used Firefox for years until an update and then the scroll button on my laptop stopped working on Firefox only and I had to use the up and down arrows or the bar at the… (read more)

I used Firefox for years until an update and then the scroll button on my laptop stopped working on Firefox only and I had to use the up and down arrows or the bar at the side and it got very frustrating. I switched to Google Chrome instead but I have recently switched back, having forgotten about the scrolling problem. Basically, the little button that sits between the left and right "mouse" buttons whose sole job is to scroll the page up and down and side to side seems to have no function when Firefox is open, nor can I swipe up and down at the side of the pad to move up and down either. How do I make Firefox respond to it?

Asked by spidermouse 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Can't log into Twitter

Why can't we log into Twitter? I see I am not the only person with this problem. Someone needs to deal with this. I like Firefox, but have had issues with logging into ce… (read more)

Why can't we log into Twitter? I see I am not the only person with this problem. Someone needs to deal with this. I like Firefox, but have had issues with logging into certain things. HELP!!

Asked by tkegal 5 years ago

Last reply by cor-el 5 years ago

  • Archived

Firefox crashes

My browser keeps crashing. It never used to crash before, and now it seems to be doing it all the time. Help. My latest crash report is below. https://crash-stats.mozi… (read more)

My browser keeps crashing. It never used to crash before, and now it seems to be doing it all the time. Help. My latest crash report is below.

https://crash-stats.mozilla.com/report/index/bp-fea82d70-fadc-4eeb-ade8-b62e12141208

Asked by hhgifford 5 years ago

Last reply by philipp 5 years ago

  • Archived

Firefox crashes

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8… (read more)

My firefox has been crashing about 10 times day for about 6 months now. I've updated everything in my computer and all the firefox add ons. I've even updated to Windows 8.1 from Windows 7 and still the same problem. I'm starting to think its a hardware issue. I've even tried using Chrome. I'm still having the same problem and get the "aw snap" when browsing. The only plug in I have is Adblocker. The the extensions are Shockwave, shockwave for director, Adobe acrobat, and OpenH264 video codec by Cinsco. I've updated everything. Reinstalled everything and now started to buy new hardware. Recently put Windows 8 on a brand new hard drive and still having the same problem. I'm almost considering buying another motherboard. I have my crash dump file that I can send if anyone can help.

Asked by mymeister4you 5 years ago

Last reply by FredMcD 5 years ago