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Message to: AliceWyman at Firefox

Alice: I just sent you an update regarding Better Surf Plus 1.1. That is indeed the full name of this updated version of this malware program. Please block it in Firefo… (read more)

Alice: I just sent you an update regarding Better Surf Plus 1.1. That is indeed the full name of this updated version of this malware program. Please block it in Firefox to prevent so many thousands of other users from losing their time trying to figure out how to solve the bug or problem with their computers. I also removed it from my internet explorer as per your advice on how to remove Better Surf.

PS: I tried to reply to an email from you, but postmaster@mail.hotmail.com says: "Delivery to the following recipients has been delayed. notifications@support.mozilla.org" So, I'm writing this email to yu in Firefox. Hope this helps.

Sincerely OrangeMango

Asked by OrangeMango 6 years ago

Last reply by AliceWyman 6 years ago

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On first boot of system, I start firefox, about 20 seconds later it turns itself off. There is no crash report generated

duplicate of https://support.mozilla.org/en-US/questions/981517 - locking It happens every time at first boot of system. I open Speedfan and then Firefox. Even if I don't… (read more)

duplicate of https://support.mozilla.org/en-US/questions/981517 - locking

It happens every time at first boot of system. I open Speedfan and then Firefox. Even if I don't open Speedfan, 20 or so seconds later Firefox shuts down. No crash report is generated. I have already tried a clean uninstall and reinstall. After the first crash it works fine on second restart.

Asked by weshutchings44 6 years ago

Last reply by iamjayakumars 6 years ago

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I got a virus that made it so when I open a new tab it takes me to a bad website. How do I modify the website when I open a new tab?

All I need to know is when I push the little plus sign meaning a new tab- How do I remove the website that is popping up now and replace with either a new website of my c… (read more)

All I need to know is when I push the little plus sign meaning a new tab- How do I remove the website that is popping up now and replace with either a new website of my choosing or the original Firefox recent/pinned websites used... Please help me! Thank you!

Asked by nicolebthatcher 6 years ago

Last reply by jscher2000 6 years ago

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Problem with Loading Images?

Locking duplicate thread. Please continue here: [/questions/982030] Hi, I'm using Firefox 26.0 and I'm kinda new user to Firefox. I'm having this random issue with face… (read more)

Locking duplicate thread.
Please continue here: [/questions/982030]

Hi, I'm using Firefox 26.0 and I'm kinda new user to Firefox.

I'm having this random issue with facebook (sometimes with other websites too), Sometimes when I open a page, the Images doesn't show as usual. Sometimes it takes up to 10sec - 2 mnts to finish loading all the images. My internet is 8Mbps so I don't think its due to that? Here is a screenshot of the exact issue: http://i.imgur.com/I3eOQaI.jpg But it get fixed for a while (say 1-2 days) if I clear the cookies and caches. I visits a lot of webpages so clearing cookies and caches all the times is kinda not pretty possible. I also tried disabling all my add-ons, and ran a full scan with McAfee.

Can anyone tells me what exactly could be the issue? It gets pretty annoying sometimes!

Thanks in advance! Regards, Abey

Asked by abeyaustin 6 years ago

Last reply by abeyaustin 6 years ago

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why is Firefox preventing me from printing coupons from all sites

I can not print coupons from coupons.com and Target, and Publix and Firefox is the only thing that they have in common, and it all happened at the same time. Thread loc… (read more)

I can not print coupons from coupons.com and Target, and Publix and Firefox is the only thing that they have in common, and it all happened at the same time.


Thread locked by moderator Andrew (feer56) due to duplicate question posting

Asked by liljoe48 6 years ago

Last reply by jscher2000 6 years ago

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How can I clean all form data on Firefox? (The data entered on the websites)

Locking duplicate thread. Please continue here: [/questions/982653] I want to clean the form data that we asked to fill, for example, when we want to login in facebook … (read more)

Locking duplicate thread.
Please continue here: [/questions/982653]

I want to clean the form data that we asked to fill, for example, when we want to login in facebook

Asked by Luis Rodrigues Rita 6 years ago

Last reply by Luis Rodrigues Rita 6 years ago

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(rvzr-a.akamailhd.net popup, cannot delete or fix)

To Support who answered my question by telling me that I had a malware and/or to start Firefox in "Safe" mode. Just an FYI for support ..when ansering similar question li… (read more)

To Support who answered my question by telling me that I had a malware and/or to start Firefox in "Safe" mode.

Just an FYI for support ..when ansering similar question like mine. You were wrong in both cases for at least me.. All it was is that Under "Extensions" there was a loaded one for "Plus-HD"...that was REMOVED and solved all the "popups" from ...(rvzr-a.akamailhd.net)

Thanks again.

Greg R. Card

Asked by Maxicard 6 years ago

Last reply by jscher2000 6 years ago

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My Youtube videos have no volume. Not muted, speakers on. Can you help?

Started about 3 weeks ago. My Flash and Silverlight add-ons are enabled. I am signed in and 'Youtube' is being allowed to play. Everything looks okay. Can you help? Th… (read more)

Started about 3 weeks ago. My Flash and Silverlight add-ons are enabled. I am signed in and 'Youtube' is being allowed to play. Everything looks okay. Can you help? Thank you

Asked by cjoturner 6 years ago

Last reply by Diego Victor 6 years ago

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Google search bar on top of firefox browser not working

Locking duplicate thread. Please continue here: [/questions/983374] The google search bar on top of my firefox browser is not working. Everytime I try to search somethin… (read more)

Locking duplicate thread.
Please continue here: [/questions/983374]

The google search bar on top of my firefox browser is not working.

Everytime I try to search something using that google bar, it just keeps on telling me with "connecting". And nothing happens.

But when I try with a different search engine like Yahoo!, it works fine.

Asked by wharangbuh 6 years ago

Last reply by michapma 6 years ago

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where do i find the addon i downloaded

duplicate of https://support.mozilla.org/en-US/questions/983862 - locking I download this addon "Magic Player" but did not install it: http://magicplayer.torrentstream.or… (read more)

duplicate of https://support.mozilla.org/en-US/questions/983862 - locking

I download this addon "Magic Player" but did not install it:

http://magicplayer.torrentstream.org/index.php?lang=en#

How can I find the folder where the install package was down loaded so I can delete it.

I have looked every where "history" "library" "cache" and "download" folders but do not find it.

Where does the addon file download if I did not click install after it downloaded

Yours sincerely, Christophe Smith

Asked by csmith_57 6 years ago

Last reply by iamjayakumars 6 years ago

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I am unable to "open link behind mail" using Mac Mail now. It used to work fine, and just clicking works but not right clicking to open behind mail. Please help

This used to work on my Mac using Firefox and Mac Mail but now it doesn't. Opening regular links are unaffected. I can still click and open easily. This only happens w… (read more)

This used to work on my Mac using Firefox and Mac Mail but now it doesn't. Opening regular links are unaffected. I can still click and open easily. This only happens when I try to use the feature, to open links behind mail. When I right click nothing happens. Nothing is opened.

Asked by GetPaulHoward 6 years ago

Last reply by guigs 6 years ago

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Updated latest version of Java but not able to open website.

Hi, I have Updated latest version of Java platform SE 7 U51 10.51.2.13 bit not able to open http://www.federalbank.co.in. after signing in it shows error message. Also be… (read more)

Hi,

I have Updated latest version of Java platform SE 7 U51 10.51.2.13 bit not able to open http://www.federalbank.co.in. after signing in it shows error message.

Also bermea replied to me and I got a mail in my email address but could not see his reply in this website Inbox. So how to I reply to bermea.

Thanks, Akansha.

Asked by akanshamittal001 6 years ago

Last reply by philipp 6 years ago

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Firefox crashes

Random Firefox crashes. Different times of the day, but it does happen daily (sometime multiple times daily). Unable to replicate. From Windows Event Viewer: - System … (read more)

Random Firefox crashes. Different times of the day, but it does happen daily (sometime multiple times daily). Unable to replicate.

From Windows Event Viewer:

- System

 - Provider 
  [ Name]  Application Hang 

 - EventID 1002 
  [ Qualifiers]  0 

  Level 2 

  Task 101 

  Keywords 0x80000000000000 

 - TimeCreated 
  [ SystemTime]  2014-01-21T22:17:44.000000000Z 

  EventRecordID 234910 

  Channel Application 

  Computer LAPTOP-FREEMANW.stanford.edu 

  Security 

- EventData

  firefox.exe 
  26.0.0.5087 
  1d9c 
  01cf16ca180b2121 
  125 
  C:\Program Files (x86)\Mozilla Firefox\firefox.exe 
  d260cacf-82e9-11e3-98d4-b00594f73334 
  55006E006B006E006F0077006E0000000000 



Binary data:


In Words

0000: 006E0055 006E006B 0077006F 0000006E 0008: 0000


In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n. 0008: 6F 00 77 00 6E 00 00 00 o.w.n... 0010: 00 00 ..

Locked by Andrew (feer560

Asked by ResolverBob 6 years ago

Last reply by jscher2000 6 years ago

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Why is Google the homepage that comes up after restarting Firefox after it crashes instead of what I had as my homepage?

locking this thread as duplicate, please continue at /questions/985653 Firefox will sometimes crash while I;m using my computer. when I re-open iy after it crashes, it wi… (read more)

locking this thread as duplicate, please continue at /questions/985653

Firefox will sometimes crash while I;m using my computer. when I re-open iy after it crashes, it will no longer have what i saved as my homepage, but will have google.com saved as my homepage. It is aggrivating because I'll have to go back and restet all of the tabs that I had set to open up also.

Asked by Sitruc27 6 years ago

Last reply by AliceWyman 6 years ago

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ctrl+shift+d dont work anymore

ctrl+shift+d aka bookmark all tabs doesnt work to me anymore. ctrl+d still works but look them screenshots, i cant choose nothing from there and the menu is different wha… (read more)

ctrl+shift+d aka bookmark all tabs doesnt work to me anymore. ctrl+d still works but look them screenshots, i cant choose nothing from there and the menu is different what is was from past http://puu.sh/79cVv http://puu.sh/79cWY

Asked by tikkariz 6 years ago

Last reply by tikkariz 6 years ago