Showing questions tagged:

where are my passwords and bookmarks since you wanted me to do a profile

you asked me to change my profile, choose a color and I did. But when I wanted to Firefox, all my old password and bookmarks had disappeared. I want them back if I am goi… (read more)

you asked me to change my profile, choose a color and I did. But when I wanted to Firefox, all my old password and bookmarks had disappeared. I want them back if I am going to continue to use Firefox as my favorite browser.

Open 1 65

Unable to play udemy.com videos

Hello I'm facing a frustrating problem. I asked an AI the following: Firefox Developer Edition (v145.0.2) on Windows 11 host machine can play udemy.com videos but Firefo… (read more)

Hello

I'm facing a frustrating problem. I asked an AI the following:

Firefox Developer Edition (v145.0.2) on Windows 11 host machine can play udemy.com videos but Firefox Developer Edition (v146.0b9) on Windows hyper-v virtual machine cannot.

I suspect the cause is due to either settings or the virtualisation Hyper-V. Other browsers (Edge, Brave) on the virtual machine can play udemy.com videos with no problems.

Gemini said: This is likely caused by a specific change introduced in Firefox Nightly/Beta (v146) regarding how it handles video decoding on Windows.

The Short Answer: Firefox v146 enabled FFmpeg-based hardware video decoding by default on Windows (previously it relied almost exclusively on Windows Media Foundation). This experimental feature often conflicts with the virtualized graphics drivers (Hyper-V Video) used in your VM, causing the player to fail (black screen or error) while audio might still work or the player simply refuses to load.


Is this true?

Open 1 66

Firefox changes cursor to adwaita (linux on chromebook)

I have a chromebook with linux enabled and installed firefox according to mozilla's instruction - via the sudo get-apt command. The cursor changes from the default to a v… (read more)

I have a chromebook with linux enabled and installed firefox according to mozilla's instruction - via the sudo get-apt command. The cursor changes from the default to a very small adwaita. I've spent hours googling this issue and everyone I've come across had used some third party repo or was trying to shove in their own custom cursor theme. Literally all I want is my regular cursor back, and I have no clue why mozilla would have a specifically set cursor for their browser instead of just having it default to os. I don't really know what I'm doing here, but I cannot begin to state how tired I am of messing with this dead-end issue.

Open 1 123

entering sync password every time I open firefox

Dear support, I have 2 pcs and I need to enter sync password every time I open Firefox - start notebook. It works fine on the second pc and password is remembered. How t… (read more)

Dear support, I have 2 pcs and I need to enter sync password every time I open Firefox - start notebook. It works fine on the second pc and password is remembered. How to solve it? Because I need to write sync password every time, open all cards etc .. OS - win11 pro, Firefox browser versiono 145.0.2 64bit, no 2FA in firefox. Thank you. Mike Hrubjak.

Open 1 171

What page do I go to install Add On's

hi, I was on the page where Firefox in recommending addons. But I click on a tap and it takes me to another page where the addon has a lot of detail explainations on the … (read more)

hi, I was on the page where Firefox in recommending addons. But I click on a tap and it takes me to another page where the addon has a lot of detail explainations on the addon, but there is no where on this page to download or install the addon. I am interested in several of the addons. Can you guide me where to go to install the addons. Sincerely Andrew

Solved 1 102

"The security sandbox is disabled" warning

I recently started to get a"The security sandbox is disable" warning. I have already gone into about:config my settings: Content Process Sandbox Level 8 Effective Conten… (read more)

I recently started to get a"The security sandbox is disable" warning. I have already gone into about:config

my settings:

Content Process Sandbox Level 8 Effective Content Process Sandbox Level 0 (note in about:config this setting is 6?) Win32k Lockdown State for Content Process Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level 1

Firefox ver 145.0.2 (64bit)

Open 1 154

Hello, Support Staff, why is Firefox slowing and making my emojis and GIFs on LinkedIn so hard to access?

I don't understand the reason Firefox is slowing down and making my emojis and GIFs on LinkedIn very difficult to access. This isn't a problem on other sites. Any soluti… (read more)

I don't understand the reason Firefox is slowing down and making my emojis and GIFs on LinkedIn very difficult to access. This isn't a problem on other sites. Any solutions? Thank you for your consideration. marlem388

Open 1 129

Change time of day for Firefox updates

I am looking to find a way to change the time in which I receive updates from Mozilla. Getting an update interferes with the operation of my laptop and to top it off, I … (read more)

I am looking to find a way to change the time in which I receive updates from Mozilla. Getting an update interferes with the operation of my laptop and to top it off, I don't know that there is an update coming through so I waste so much time thinking I have a problem with my connection, my router, my settings, my laptop. Hugely inconvenient. Why can't I set the time I want updates to come through and not interfere with me while my laptop is in use. This is enough to make me want to drop Firefox and switch out.

Solved 1 105

Cursor freezes and or unresponsive using firefox on linux mint

This is happening more frequently. sometimes clicking links works but the cursor will not respond if i hover over the new tab button. To continue I have to select a new f… (read more)

This is happening more frequently. sometimes clicking links works but the cursor will not respond if i hover over the new tab button. To continue I have to select a new firefox window, The unresponsive window remains in error even when a new working window is active.

Open 1 131