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Extensions button missing, can't add extensions to toolbar

I'm having trouble getting my extensions to show up in the toolbar. Every help article has you start with the puzzle piece icon for extensions, but this is missing from m… (read more)

I'm having trouble getting my extensions to show up in the toolbar. Every help article has you start with the puzzle piece icon for extensions, but this is missing from my toolbar. I've tried right clicking to 'customize toolbar' and I am able to drag a extensions icon around, but it's grayed out and doesn't appear when I apply the new settings. This is making my browser virtually unusable since I can't access my password manager, etc.

In short, the extensions icon is missing from my toolbar and no menu options I've found will restore it. Please help!

Asked by Arecough 5 months ago

Last reply by Agent virtuel 5 months ago

enabling mic usage

I recently added ChatGPT as a search engine option. I tried to use the voice interface to simply ask the question instead of typing it out. An error message quickly appea… (read more)

I recently added ChatGPT as a search engine option. I tried to use the voice interface to simply ask the question instead of typing it out. An error message quickly appeared that stated "To use voice mode, you'll need to enable your microphone and try again." I could not find a way to grant this permission. The only setting mentioning "permissions" was in privacy & security. When I click on "settings" I receive the following message showing websites which have asked for permission so that I could choose to grant it or not, but, what it does not provide is a way for me to grant spontaneously if I choose to. ChatGPT has not requested permission so how do I, without a request from a site, choose to grant them permission to access and use the mic on the laptop so that I can simply talk to it?

Asked by Bruce Henson 5 months ago

Last reply by Paul 5 months ago

Why does Msix Package never update whil Firefox 141.0.3 update regularly

I have 2 almost identical Windows 11 Pro 64 bit machines but Firefox is different One has MSIX-1.0 and doesn't update while the other has Firefox 141.0.3 and updates reg… (read more)

I have 2 almost identical Windows 11 Pro 64 bit machines but Firefox is different One has MSIX-1.0 and doesn't update while the other has Firefox 141.0.3 and updates regularly!!!

I don't like the MSIX-1.0 version and want both machines to use Firefox 141.0.3

How do I fix??? Best regards

Russ Hansen [edited email from public support forum]

Asked by Russ Hansen 6 months ago

Last reply by Agent virtuel 6 months ago

sync bookmarks from old windows 10 desktop to new windows 11 desktop

I think I did everything on the old computer, and created a recovery key. on the new computer I signed in but, the only email confirmation I received was for the old com… (read more)

I think I did everything on the old computer, and created a recovery key. on the new computer I signed in but, the only email confirmation I received was for the old computer. Signing in from the new windows 11 computer led to being signed with windows 10 as shown under my account.

Asked by zell_man 5 months ago

Last reply by jonzn4SUSE 5 months ago

How do I block a site from search settings

When searching from the search bar how do I make it to where YouTube doesn't come up as an option for when I'm looking for a video? How do I block YouTube from my search … (read more)

When searching from the search bar how do I make it to where YouTube doesn't come up as an option for when I'm looking for a video? How do I block YouTube from my search

Asked by andrewfcantujr253 1 month ago

Last reply by James 1 month ago

Your web site is SAD

Your new web site with Thought-provoking stories is very sad. I have use firefox for resurch for a long time & now it is bad. I old main site showed the web site that… (read more)

Your new web site with Thought-provoking stories is very sad. I have use firefox for resurch for a long time & now it is bad. I old main site showed the web site that i used. Now it has only 7 sits that I used. So how do i get rede of Thought-provoking stories?????

Asked by pigfarmerby7 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

How do I enable the microphone for Chat GPT?

After downloading the latest OS on my IMac, I can no longer use the microphone on Chat GPT to dictate anything. I keep getting red "enable microphone" messages. In my Fir… (read more)

After downloading the latest OS on my IMac, I can no longer use the microphone on Chat GPT to dictate anything. I keep getting red "enable microphone" messages. In my Firefox settings, the microphone is already "allowed" for Chat GPT. I would like to be able to dictate, rather than type, like I was able to before. Thank you.

Asked by Chester Burnett 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Warning: Potential Security Risk Ahead

Firefox detected an issue and did not continue to xjobs.brassring.com. The website is either misconfigured or your computer clock is set to the wrong time. It’s likely t… (read more)

Firefox detected an issue and did not continue to xjobs.brassring.com. The website is either misconfigured or your computer clock is set to the wrong time.

It’s likely the website’s certificate is expired, which prevents Firefox from connecting securely. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

I want to apply for job from disney careers

Asked by Jesus Gamino 6 months ago

Last reply by Agent virtuel 6 months ago

Password/Bookmark sync not working

Hi, TLDR I changed the main drive, a full clean installiation. And when I sign in in the browser it doesnt sync anything. Back when I had to change the former main driv… (read more)

Hi,

TLDR I changed the main drive, a full clean installiation. And when I sign in in the browser it doesnt sync anything. Back when I had to change the former main drive the sync function worked perfectly. So I dont know why is just not works anymore.

Thanks.

Asked by tamificko909 5 months ago

Last reply by Paul 5 months ago

34+ Firefox processes open using up all my memory

Im using Windows 10 Pro 64 bit on a Asus laptop with 32GB RAM in it and a i9-9980HK @ 2.40GHz. It has a GeForce RTX 2060 graphics card in it with 6GB memory. I use it for… (read more)

Im using Windows 10 Pro 64 bit on a Asus laptop with 32GB RAM in it and a i9-9980HK @ 2.40GHz. It has a GeForce RTX 2060 graphics card in it with 6GB memory. I use it for work and need to have multiple tabs open at a time as a result. I always have at least 4 tabs and can sometimes get up to around 10. I also have Zoom running as well.

I keep seeing a ton of Firefox processes open when I look at Task Manager. Attached is a screenshot I just took with 7 tabs open. It shows 34 processes in the first clump with more open outside of that one.

I unchecked Use recommended performance settings and checked Use hardware acceleration when available but all that did is lower the amount of RAM being used by 100MB. I have 2 extensions enabled in Firefox, AdBlocker for YouTube and AdBlocker Ultimate. They have never been a problem before. This lag and massive overusage of RAM has only started in the last couple of weeks.

Anyone know why this is happening or how to reduce how much RAM Firefox is using? I like this browser and would have to have to switch to another one. Thanks in advance.

Asked by moonie1 6 months ago

Last reply by jonzn4SUSE 6 months ago

Problems retrieving all my stuff after I had to reinstall Firefox, frustrated!

I rarely used the Mozilla.org site. Use Firefox for about the last 20yrs, love you guys. Logged onto my Win10 laptop, 22Aug2025, about 7pm GMT+1, clicked on Firefox icon,… (read more)

I rarely used the Mozilla.org site. Use Firefox for about the last 20yrs, love you guys. Logged onto my Win10 laptop, 22Aug2025, about 7pm GMT+1, clicked on Firefox icon, got a little update window, it flashed, disappeared, did not seem to fully update, the screen came on for about 5sec, a flash. Then error messages each time I tried to go onto Firefox. First time this ever happened. When I reinstall I had to spend hours trying to get SYNC to retrieve my passwords, and bookmarks. Also a first, never had this problem previously. Now my history is gone as well as all the sites saved to my Firefox Home Page. What is going on? Also, these messages, I cannot find them in my ACCT. They just do not show up. If anyone answered me, I cannot find the replies. Were you hacked?

Asked by Isa DesOsiers 5 months ago

Last reply by Paul 5 months ago