Showing questions tagged: Show all questions

"trusted" webpage prevented from redirecting

this is probably something basic but i'm stumped and frustrated. just now i'm trying to track a package on the post office site usps.com - each step i take firefox preven… (read more)

this is probably something basic but i'm stumped and frustrated. just now i'm trying to track a package on the post office site usps.com - each step i take firefox prevents me from moving forward - example: to track a package i insert the tracking number into the proper field and click enter. next up is a banner from firefox saying"firefox prevented this page from automatically redirecting to another page". i do the steps necessary to work around and track the package but it's annoying. this is just one example - its not limited to tracking packages or inserting long numbers into boxes - it happens - not often - but on occasion at certain other sites as well. while it may be the post office is inherently evil (i am not of that belief)i long ago accepted whatever they know about me is worth what they do for me on a regular basis - overall i consider my relationship with them as a win win. how do i convince firefox of the same? MSI notebook/laptop win 11, latest firefox updates although not a new issue - just particularly annoying today

i'd love to consign this to the category of "things that i don't think about any more" and move on to what's going to drive me crazy next - thanks for your help in my journey!

Asked by HFWJR 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How do I turn off the Firefox sidebar key combinations?

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Remo… (read more)

I often use the key combination Ctrl+Alt+X in Google Docs when on different devices but it doesn't function properly when instead it brings up the AI sidebar gadget. Removing the sidebar button doesn't really help and it's annoying. So how exactly do I turn off the key combination for the sidebar?

Asked by llama.qwerty 1 month ago

Last reply by Agent virtuel 4 weeks ago

Can't enable 2FA on Mozilla account

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the bac… (read more)

I was trying to setup 2FA on my Mozilla account on Firefox pc browser (140 version). The process completes without issues with Aegis authenticator app, I download the backup codes and I even get the email confirming the recovery phone number was added. On the Mozilla accounts page 2FA turns to enabled. (I'm on Windows11 with latest Firefox browser version)

However after a simple refresh, it turns back to disabled. I repeated the process and same thing happens. Same even on Firefox Android. What could be the issue here?

Asked by Joni 5 months ago

Last reply by Kiki 4 months ago

How to disable firefox from suggesting emails/passport numbers/phone numbers when you are typing in details?

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed? … (read more)

See the image below, how do I prevent that black box showing up and showing anyone who uses my device my sensitive data? How is this not a common setting to be changed?

Very insecure and Horrible to have on by default. Recently switched to firefox from chrome because of security concerns but stuff like this is making me want to go back, because HOW IS THIS SAFE AND SECURE?!?!?!?

I've typed in passwords in boxes that arent really password boxes, and firefox has suggested my own password in plain sight like in the image below.

Strongly recommend firefox to not make this default and make it an accessible setting to disable because I've leaked my sensitive information to online calls because of this. This urgently needs to be addressed as a security concern. At least have a cogwheel button next to the black box to quickly disable this setting. Very very disappointed.

Asked by Gusburg 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Microsoft Hotmail no longer working on Firefox.

For the past several days, I can no longer access my two hotmail.com email pages. I keep getting the message to "check back later." I tried using Edge, and it worked th… (read more)

For the past several days, I can no longer access my two hotmail.com email pages. I keep getting the message to "check back later." I tried using Edge, and it worked there. Then I tried using DuckDuckGo and Brave, and hotmail worked on both. So, this problem only exists when using FireFox which is the site I use by default.

Asked by KenR 5 months ago

Last reply by jonzn4SUSE 5 months ago

Facebook calling does not work

I'm running Windows 11 64 bit 16 gigabytes of RAM Intel i7 12th Gen CPU With UHD display It's a Dell Inspiron 16 seven six two zero two in one laptop The issue that I'm… (read more)

I'm running Windows 11 64 bit 16 gigabytes of RAM Intel i7 12th Gen CPU With UHD display It's a Dell Inspiron 16 seven six two zero two in one laptop


The issue that I'm having is Facebook calling is grayed out on the icons for Facebook. I have gone as far as refreshing Firefox and the two other factory restore options But neither of the three helped. I am using Microsoft Edge as a backup for Facebook video calling but I prefer Firefox for everything.


I have not found a workaround yet If you guys know of one please let me know I have contacted Facebook but they have not responded back to my my contact. The good thing is I have a work around But I would prefer my default browser get fixed ASAP.

Thank you to anyone that responds Firefox in my opinion is the best browser I hope to continue to keep using it as my default browser Have a great weekend

Sincerely GER RIT

Asked by Ggidaho321 5 months ago

Last reply by Denys 5 months ago

Fix video down helper fix it it's unstable it does not work most of the time I can't be the only one who was complaining about this

This video down helper is unstable it works when it wants to and stops working all the time can't somebody do something about it I paid for the license what more do you w… (read more)

This video down helper is unstable it works when it wants to and stops working all the time can't somebody do something about it I paid for the license what more do you want fix this thing

Asked by George 5 months ago

Last reply by Denys 5 months ago

Firefox doesn't launch with previously used windows and tabs if you closed the window while having a private window open

Version 140.0.4 (64-bit) As the title states, if you have a private window open and you close your main (non-private) window and attempt to relaunch Firefox (mine is at … (read more)

Version 140.0.4 (64-bit)

As the title states, if you have a private window open and you close your main (non-private) window and attempt to relaunch Firefox (mine is at the taskbar) you will then encounter a window with none of the previously opened tabs and simply a single fresh tab. This is despite having the setting to continue browsing where I left off in the settings ("Open previous windows and tabs") enabled. Luckily the lost window can be recovered by going to History -> Recently closed windows -> "___tab names____"

Asked by C.Rob123 5 months ago

Last reply by Denys 5 months ago

issue with the browes does not work.

Warning: Potential Security Risk Ahead Firefox detected a potential security threat and did not continue to search-crown.com. If you visit this site, attackers could try… (read more)

Warning: Potential Security Risk Ahead

Firefox detected a potential security threat and did not continue to search-crown.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it.

If you are on a corporate network or using antivirus software, you can reach out to the support teams for assistance. You can also notify the website’s administrator about the problem.

Asked by Ibrahim Abobaker 5 months ago

Last reply by jonzn4SUSE 5 months ago

error “Overview from AI is not available for this request”

For some reason, when searching for information via google, their AI, which should give an extract on the search query, gives the error “Overview from AI is not available… (read more)

For some reason, when searching for information via google, their AI, which should give an extract on the search query, gives the error “Overview from AI is not available for this request”. And this error appears only in firefox browser. please help.

Asked by daniil.kulikov.02 5 months ago

Last reply by Agent virtuel 5 months ago

No matter what I do I can't seem to delete some form suggestions !!

I remember in the old days there was a way to delete permanently suggested form input without going to settings...Does it still exist...Also what comes up in my form fill… (read more)

I remember in the old days there was a way to delete permanently suggested form input without going to settings...Does it still exist...Also what comes up in my form filling is not listed in any of my addresses or personal data.

Asked by orchestr8 5 months ago

Last reply by Agent virtuel 5 months ago

Automatic translation pop up window

Every time I open a new site or webpage, the automatic translation window pops up. I don't need translations and I have to choose "don't translate this page" again and ag… (read more)

Every time I open a new site or webpage, the automatic translation window pops up. I don't need translations and I have to choose "don't translate this page" again and again. I've searched everywhere on Firefox and I can't find a way to stop this. It is extremely intrusive and annoying. I don't understand why Firefox should decide for me what I want and what I don't want. Has anybody solved this problem.

Asked by ninadaon3 5 months ago

Last reply by TyDraniu 5 months ago

Yahoo Finance charts not downloading

Hi Guys, I have used Firefox browser to open and use Yahoo Finance for many years without any problems. On Wednesday 16th July 2025, suddenly, I could not download any st… (read more)

Hi Guys, I have used Firefox browser to open and use Yahoo Finance for many years without any problems. On Wednesday 16th July 2025, suddenly, I could not download any stock charts. At first I thought it was a glitch with yahoo itself. However after a lot of searching and frustrating trial and error I seem to have pinpointed the problem to my Firefox browser. These charts will open as normal in Chrome. I have refreshed, uninstalled and reinstalled Firefox without success. Any ideas please?

Colin.

Asked by bowsprit1 5 months ago

Last reply by Bradforth 5 months ago

using firefox on windows 11 desk top, unwanted link to AP News appears below search bar

Using latest version of Mozilla Firefox on Windows 11 pc. Unwanted link to AP News appears below search bar. Tried clearing cache. Allowing suggestions is disabled. The l… (read more)

Using latest version of Mozilla Firefox on Windows 11 pc. Unwanted link to AP News appears below search bar. Tried clearing cache. Allowing suggestions is disabled. The link is not listed in Extensions. How do I get rid of it?

Asked by Corinne East 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Failed connection within website

I am working on a shopify POD store. I have printify up and running. They have a placeit extension that you can access the entire library of placeit mockups within your p… (read more)

I am working on a shopify POD store. I have printify up and running. They have a placeit extension that you can access the entire library of placeit mockups within your printify product. For some reason it does not seem to work within Firefox. I can get it to work within chrome, but not firefox. Feel free to contact me and help me figure it out. The pop up allows me to enter credentials, but not connect and download to printify.

Asked by Stapuff 5 months ago

Last reply by Denys 5 months ago