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  • Archived

I've had to reinstall Firefox because of several viruses. I have a password and

I've had to reinstall Firefox because of several viruses. I have a password and an account recovery key. How do I restore my Firefox account, bookmarks, and passwords? … (read more)

I've had to reinstall Firefox because of several viruses. I have a password and an account recovery key. How do I restore my Firefox account, bookmarks, and passwords?

Asked by PickerDad 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

Restore old search style with 136.0?

Firefox 136.0. Previously: 1) No search engine sign in urlbar (left side). 2) When I pressed "en." in urlbar, it supported one-time go to Wikipedia search. For this I nee… (read more)

Firefox 136.0. Previously: 1) No search engine sign in urlbar (left side). 2) When I pressed "en." in urlbar, it supported one-time go to Wikipedia search. For this I needed to press down arrow one time. Alternatively, with up arrow, I could move to any other search engine from the configured list. Now: 1) Search engine is present in urlbar for any entering into it. 2) To switch I have to press another selection (as suggested Wikipedia) with mouse, either to left or to down (where suggested) of the urlbar.

I want to return the old style with selection that works with keyboard.

Asked by Netch 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

delete pop up blocker

I can't get to my yahoo email account because they say I have an ad blocker. As far as I can tell there is no ad blocker on my computer. I've never added on and on the ga… (read more)

I can't get to my yahoo email account because they say I have an ad blocker. As far as I can tell there is no ad blocker on my computer. I've never added on and on the game I play ads come on all the time. I would love to find anything on where to even find where an ad blocker would be on my computer. I've searched add ons and extensions and apps and everything I can think of and no ad blocker. Please help

Asked by bpssd 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

M&T Bank Website Doesn't Work With Firefox

Ever since I updated last week, one website that I use will not work. Whenever I try to log in to the M&T Online Banking website, it blocks me and says "M&T Onlin… (read more)

Ever since I updated last week, one website that I use will not work. Whenever I try to log in to the M&T Online Banking website, it blocks me and says "M&T Online Banking Is Temporarily Unavailable." The app works on my phone and I can log in through Chrome, it's only on Firefox that I'm getting this problem. I called M&T Bank and they confirmed that it's a problem with Firefox. Something is blocking me but I don't know what it is. I am not using a VPN or adblocker.

Asked by The Scraggler 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

Firefox requires a master password every time it starts up.

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in… (read more)

Good afternoon. Since recently (probably after the last Firefox update to version 136.0) I have a problem: every time I start Firefox it requires the main password set in the settings. Before this problem did not occur, no settings were changed.

I read the official article on this topic, but the recommendations described there did not help me. I turned off the password, logged out of the browser, turned it back on, logged out again, and nothing. When I turned it back on, still at every startup it asked for the password.

I also noticed that every time I start it up, the loading circle next to the cursor spins, like something is happening. Can you tell me what it could be and how to get rid of this problem?

OS: Windows 11 24H2.

Asked by nik.dobshikov 11 months ago

Last reply by TyDraniu 11 months ago

  • Archived

Update wiped out Settings

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with… (read more)

I'm trying to get my settings & themes back after an update, and nothing is working. I can't even open bookmarks on the bookmarks toolbar. I just get "new tab" with the dots moving like it's searching for a site.

Asked by JODY10 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Roboform extension not working with 1.9.1b (Firefox 136.0.1)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to… (read more)

New update to Zen browser this morning, indicated that Roboform extension needed to be updated. Uninstalled,re-installed Roboform extension. Zen browser does not seem to use the the extension - no offer to fill passwords, etc.

Can I revert to previous version of the browser?

Asked by Richard McDonald 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

Restoring System

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the di… (read more)

My computer displays were dramatically different one morning a couple of days ago, as MS Edge seems to have overtaken control of my system, which included changing the displays on my monitors. I have restored the system to a few days ago when the system was correct, but the restore resulted in the same Edge displays. With considerable effort to overcome Edge, I have also made Firefox my default browser. After resetting and restarting, my One Note pages are still no longer available and my displays have not changed from the Edge-changed ones. Any additional ideas? Please?

Asked by Linda141 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

Too many logon pop-ups

Hello, My university requires me to logon to use campus services every 24 hours. Upon expiration of the logon credential after the 24 hour period, a logon window will p… (read more)

Hello,

My university requires me to logon to use campus services every 24 hours. Upon expiration of the logon credential after the 24 hour period, a logon window will prompt to re-enter credentials. The problem is that it will continue to prompt log in with new pop up windows every few minutes so if I don't log in, for example, over night, I'll wake up to hundreds of log on window pop ups. This creates system wide slowdown due to memory resources being maxed out. I can't enable universal pop up blocks as the systems I require use pop ups and having to open each pop up manually does work in my workflow. Any solutions? Thank you!

Asked by dwoo124 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

Manage by your organisation???

My firefox browser being hack multiple times, so I dident use it for multiples years... Now I just want to give it an other chance by removing everything that could creat… (read more)

My firefox browser being hack multiple times, so I dident use it for multiples years... Now I just want to give it an other chance by removing everything that could create trouble. When I get over the setting windows I can read this: Information Your browser is being managed by your organisation.

I don't understand, this is my private computer. How to remove this organisation management???

Asked by Altamea 11 months ago

Last reply by Ed 11 months ago

  • Archived

Please add a bookmarks icon to address bar.

I am tired of clicking and scrolling and clicking and scrolling to find something I use constantly. It's fine to bury "settings" in a menu because I only use it once or t… (read more)

I am tired of clicking and scrolling and clicking and scrolling to find something I use constantly. It's fine to bury "settings" in a menu because I only use it once or twice. But things that we constantly use daily should be prominently displayed front and center. When I make a user interface I always make the daily use items as easy as possible. Rare use items can be hidden away in a submenu because it will only rarely irritate users, and in fact, if it can be destructive, it should be buried deep in the menu tree so you don't click it by accident.

Asked by Eric Canzler 11 months ago

Last reply by jscher2000 - Support Volunteer 11 months ago

  • Solved
  • Archived

How to set the New Tab page to a local file? (autoconfig no longer works in v136.0)

Since the settings haven't given that option for years, the best way to have a local file as the new tab page was using autoconfig.cfg + autoconfig.js, as described in th… (read more)

Since the settings haven't given that option for years, the best way to have a local file as the new tab page was using autoconfig.cfg + autoconfig.js, as described in this thread: https://support.mozilla.org/en-US/questions/1251199 But since the most recent update (v136.0), this stopped working.

The New Tab Override add-on has its own issues with using local files (can only load a .html file, no local CSS/JS, can't give a blank address bar for me to search in), so it doesn't solve the issue either.

This is very important to me, and others have been asking for this feature back for years. It feels awful to have the working solution stop working, in the browser that's supposed to be open and customizable.

Asked by Quazer 11 months ago

Answered by Quazer 11 months ago

  • Archived

G mail

My e-mail will not load sub links. It pops up a list of links not related to the e-mail. Stated when I installed avast. Took avast off. DID NOT fix problem. What now???… (read more)

My e-mail will not load sub links. It pops up a list of links not related to the e-mail. Stated when I installed avast. Took avast off. DID NOT fix problem. What now???

Asked by JUSTIN 11 months ago

Last reply by markwarner22 11 months ago

  • Archived

When starting Firefox on a blank start tab, it asks for the stored logins "Master Password" twice.

In Firefox, it's possible to store logins, and then assign a Master Password to protect those stored logins. In the newest version of Firefox desktop for Windows (136.0 … (read more)

In Firefox, it's possible to store logins, and then assign a Master Password to protect those stored logins.

In the newest version of Firefox desktop for Windows (136.0 - 64 bit) - it asks for the Master Password twice, even when only showing a blank start tab.

Normally, it will first asks for the Master Password, when you browse to a website, that has a stored login. Is it a bug or a new security feature?? - anyway, I find it very, very annoying.

Asked by Thomas Elbek 11 months ago

Last reply by TechHorse 11 months ago

  • Archived

When ever I open Firefox browser around ten old tabs are there. I close them and they come back, always

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they ar… (read more)

When I open Firefox browser around ten several weeks old tabs are there. It is not set in the setting to open. I did many attempts to get rid of this nuisance and they are still here. I Created new profile, erased all profiles, removed Firefox, and reinstalled with option not to use old setting since new installation found that the fire fox has been installed. And frustration part that Mozilla do not offer (as I know) support to fix this problem. This glitch is hidden somewhere and the program always find it an put it back. I am not sure if what to do as I run out of options, other than turn to another browser after many years using only Firefox with no problems at all. Thanks Ned

Asked by teodorovicn 11 months ago

Last reply by cor-el 11 months ago

  • Archived

after restarting my computer all my tabs in Firefox disappeared and it didn't let me restore them

help me restore all tabs if possible, there were more than 200 tabs i need to restore them. i tried to restore them through journal and other profiles but there were empt… (read more)

help me restore all tabs if possible, there were more than 200 tabs i need to restore them. i tried to restore them through journal and other profiles but there were empty tabs there too.

Asked by picuu87 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

What is the expected behavior of Master PW?

I have always had them setup. And I would expect a prompt when my computer had been shut down, or OS/FF had updated - seems normal. As of a couple weeks maybe months ago,… (read more)

I have always had them setup. And I would expect a prompt when my computer had been shut down, or OS/FF had updated - seems normal. As of a couple weeks maybe months ago, I'm being asked for it what feels like constantly. In fact, It just asked me twice back to back withing the same session/tab/interaction with Passwords. That feels like a lot, esp if you actually have longer and more complex pwds than 90% of us. (And me sometimes, not claiming to be a pw angel or anything lol). But personally, Mozz/FF passwords fall into the top tier of my brains security hierarchy, along with my Apple Account, private keys, device encryption, MFA recovery, etc...things you'd generally be sure to incorporate best practices with and really don't wanna forget or lose. I don't really love the idea of turning it off, buuuut getting a bit grumpy about being pestered all day from Firefox.

So bug? Updated policy? I just woke up form a Coma and simply don't recall 2024? Hopefully not the third one.

On an M4 Max running Sequoia Version 15.2 (24C101) using FIrefox 136.0.1 at the moment, but have noticed the same on a Yoga/Windows 11, iPhone, M1 Macbook Pro.

Privacy/Security is set to Strict. No sus permissions I can see. HTTPS only. DNS over Cloudflare (Default Protection). No exceptions of any type granted. Aside from Mozilla (for Extensions), and Google (for Popups).

Thanks yall.

--

Oh (and I should prob open a proper ticket but while) but I'm here, and I just noticed the line about "On macOS, some background tabs will be moved to lower power cores, reducing energy usage." from a recent Firefox update brief. I've been having a rough time lately on this M4 Max - 16 cores, 64GB mem with tabs freezing up the whole browser, every window. Sometimes the whole OS. Not specific to any certain site, and has happened with 1 windows and 3 tabs open just as often as 4 windows with 40 tabs open. And usually I cant even get to Activity Monitor at that point to see if it looks like a memory leak, or whatever. And if I can get it to shut down (the browser), it will get into this loop where it just loads back up all the same windows, and that same particular tab will lockup again as soon as I click on it. And it takes foreevvvver to load back up even when I don't interact with the browser aside from CMD-Tabbing tf out of there. Tbh I'd prefer FF to launch clean after being told to shut down. Always have the option to load recent windows anyway....

^ aaand then saw the blatantly obvious checkbox to turn off reload on start my bad. 😅

Sorry last thing - what exactly does "We've made some educated guesses about your current browser and operating system." mean? Yeah that sounds straightforward, and I would expect that from most websites? I think? I know you want to be transparent, but that phrasing sounds weirdly aggressive lol

Asked by dpow 11 months ago

Last reply by cor-el 11 months ago