Showing questions tagged: Show all questions

Is it normal FF (developer edition) is consuming more than 2Gb of RAM (with only one tab opened)?

Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me. Do you have an explanation or solutions to … (read more)

Firefox consumes almost 2Gb of RAM with only one tab open. I find this surprising, and it's a major performance issue for me.

Do you have an explanation or solutions to reduce this memory overconsumption?

Asked by Triggered Woody 5 months ago

Last reply by cor-el 5 months ago

Broken Responsive View Mode sensor scroll

I was working with responsive view mode and noticed that sensor scroll with mouse is broken. I checked on another PC and the problem there too. I don't know how to descri… (read more)

I was working with responsive view mode and noticed that sensor scroll with mouse is broken. I checked on another PC and the problem there too. I don't know how to describe it, but I made a video and uploaded it to a website so you can watch it.

Video link (there might be ads on the site im sorry)

Asked by priceoffs 5 months ago

Last reply by markwarner22 5 months ago

Autofill is always full of links or usernames that have no relation to the site.

For a while now i click on a username box and the drop down menu is full of links relating to the site e.g when i use reddit, the username drop down menu is full of links… (read more)

For a while now i click on a username box and the drop down menu is full of links relating to the site e.g when i use reddit, the username drop down menu is full of links i have copied in the past and usernames from other sites.

Asked by lanky 5 months ago

Last reply by TyDraniu 5 months ago

Memory leak when visiting ssa.gov

I believe there is a memory leak (or memory growth) bug in Firefox 133.0 on Windows 10. It's site-specific. I am trying to login to my account at https://www.ssa.gov/, … (read more)

I believe there is a memory leak (or memory growth) bug in Firefox 133.0 on Windows 10. It's site-specific. I am trying to login to my account at https://www.ssa.gov/, and it never actually gets to the login prompt. Using the Windows task manager, I can see the RAM usage keeps increasing, until it nears the 12 GB installed RAM capacity, at which time I kill the firefox process. I'd say this is a bug in ssa.gov, except the problem does not occur with the google chrome browser.

To provide further detail, I go to site https://www.ssa.gov/, and click on the "sign in" button. That takes me to the page where you choose the login method (id.me or login.gov) and I choose "id.me". It takes me to the "you are leaving Social Security's website " message, which is still on the ssa.gov website. At that point, firefox memory usage starts to increase, as shown in task manager. The browser never advances to the next page, but main memory usage keeps going up. This goes on for about 30 seconds before I have to kill the firefox process.

Asked by bwffx 5 months ago

Last reply by PavelkoT 4 months ago

Did the letterboxing dimensions change with FF 133.0?

It certainly appears they have, with the left and right padding growing wider. In fact, they both look about twice the size of the top and bottom padding, whereas before… (read more)

It certainly appears they have, with the left and right padding growing wider. In fact, they both look about twice the size of the top and bottom padding, whereas before I remember them as being about equal. The change was immediately apparent with my home page!

Any particular reason for this?

Asked by E.C. Marm 5 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Google Drive says i am offline when i am not

Google Drive says i am offline when i am not. Can move around the site, and it works fine on chrome, but not on firefox. Can also acces sheets just fine, and acces some f… (read more)

Google Drive says i am offline when i am not. Can move around the site, and it works fine on chrome, but not on firefox. Can also acces sheets just fine, and acces some files through there

tried contacting google, but since it was a firefox specific problem they could not help

Asked by erik107 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

costco logon broke with update to Firefox 133.0

Cannot Log on to Costco.com site after update to Firefox 133.0 in Win 10 pro on 2 computers. Both are up-to-date with latest software. Entering valid account and passwor… (read more)

Cannot Log on to Costco.com site after update to Firefox 133.0 in Win 10 pro on 2 computers. Both are up-to-date with latest software.

Entering valid account and password cause the Costco logon page to freeze for a minute then returns to log on screen with no messages about failure

Same behavior on two computers. Log on to Costco via Microsoft Edge works perfectly (on 2 computers before any trouble shooting ). Logon with Firefox 133.0 works with every other site that I regularly use - Samsclub, Amazon, Yahoo mail, my own mail servers, NYtimes, WashingtonPost, Google, Walmart, and others

Trouble Shooting Steps taken with no change in the problem logon to Costco + Cleaned cache / cookies + Disabled virus protections + Disabled firewall + Stopped all security services + Rebooted + In settings | Privacy & Security: Added Costco.com as Exception for Enhanced Tracking protection + In settings | Privacy & Security: Added Costco.com as Exception - Cookies and Site Date

Asked by coisa_dois 4 months ago

Last reply by jonzn4SUSE 4 months ago

Stutter on Videos on Firefox 133.0 (aarch64)

YouTube only on Firefox has terrible stutter/frame pacing issues, most prevalent when watching 4k/60 content. "Stats for nerds" shows a healthy buffer and minimal dropped… (read more)

YouTube only on Firefox has terrible stutter/frame pacing issues, most prevalent when watching 4k/60 content. "Stats for nerds" shows a healthy buffer and minimal dropped frames. This issue is not present when watching local videos or on Microsoft Edge. The issue can be alleviated by watching in 1080p60 but stutter/judder is still present. The issue is not resolved no matter what power or performance options I choose in my laptop's settings. Any help is super appreciated, as I really don't want to open Edge every time I need to use YouTube. Thanks!

Specs: Samsung Galaxybook4 Edge Snapdragon X Elite X1E-84-100 16GB RAM 60 / 120hz screen Firefox Hardware Acceleration on

Asked by Ergonomic Pizza 4 months ago

Last reply by TyDraniu 4 months ago

Signing in to some websites

On some websites, namely GMX, the UK Guardian newspaper, Etsy and PatientAccess (there may be others), I cannot sign in using my login details. If I switch to Edge, using… (read more)

On some websites, namely GMX, the UK Guardian newspaper, Etsy and PatientAccess (there may be others), I cannot sign in using my login details. If I switch to Edge, using the same details, with the same laptop, my login works immediately. This also happens with a second laptop. I have tried clearing cache and cookies, but to no avail. Is there any setting I can change to allow me to sign in or do you have to fix your browser.

The version of Firefox is 133.0. Since installation, I have not changed any Firefox settings.

Best regards

Richard Brown

Asked by richardbrown1951 4 months ago

Last reply by iub fun 4 months ago

The following files couldn be attached outlook web -in firefox

the following files couldn be attached outlook web Microsoft Outlook in firefox. Its files more 1 MByte. clearing the cache did not solve the problem. Outlook web in Micr… (read more)

the following files couldn be attached outlook web Microsoft Outlook in firefox. Its files more 1 MByte. clearing the cache did not solve the problem. Outlook web in Microsoft Edge no problem with attach files Firefox version 133.0 (64-біт)

Asked by Vaso 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox not loading LastPass vault

When I try to open my LastPass vault: https://lastpass.com/vault/ The "LastPass •••|" logo is displayed, but nothing further happens. This page is being loaded correctly… (read more)

When I try to open my LastPass vault: https://lastpass.com/vault/ The "LastPass •••|" logo is displayed, but nothing further happens.

This page is being loaded correctly by Safari and by Google Chrome.

Asked by matfeynisya 4 months ago

Last reply by markwarner22 4 months ago

eTrade links

Cannot open Analyst links on eTrade website. Looking at a particular stock and clicking on the Analysts link opens another window showing individual analysts and articles… (read more)

Cannot open Analyst links on eTrade website. Looking at a particular stock and clicking on the Analysts link opens another window showing individual analysts and articles relating to their opinions of this stock. I cannot click on either the analyst's name nor the articles associated with their name. eTrade customer service says Firefox is not working well on their site. I tried Microsoft Edge and everything was fine. Is there some feature I should enable on Firefox or is this a shortcoming in Firefox?

Asked by rich1dodge 4 months ago

Last reply by jonzn4SUSE 4 months ago

Issue Arised After Latest Update

Today I Receive Mozilla Firefox 133(64Bit) Update. After Successful Update. My Open Tabs Are Not Loading. Also, Firefox Become Very Slow When I Surf Youtube Videos. Vide… (read more)

Today I Receive Mozilla Firefox 133(64Bit) Update. After Successful Update. My Open Tabs Are Not Loading. Also, Firefox Become Very Slow When I Surf Youtube Videos. Video Stuck But I Can Hear Audio. Taking Time To Load Videos. Its A Portable Version.

Asked by VIVEK 4 months ago

Last reply by markwarner22 4 months ago

SIgning into ATT.com

I just reinstalled FF because I was getting an XPCOM error message, and now, when I try to sign into my ATT.COM site, I get an error message that I can't get past; https:… (read more)

I just reinstalled FF because I was getting an XPCOM error message, and now, when I try to sign into my ATT.COM site, I get an error message that I can't get past; https://oidc.idp.clogin.att.com/mga/sps/oauth/oauth20/authorize?response_type=id_token&client_id=m14186&redirect_uri=https%3A%2F%2Fwww.att.com%2Fmsapi%2Flogin%2Funauth%2Fservice%2Fv1%2Fhaloc%2Foidc%2Fredirect&state=from%3Dnx&scope=openid&response_mode=form_post&nonce=PUKPnPRT

Prior to reloading FF, I did not have this problem.

Asked by Greggdvo 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

My son's emails appear to be blocked...how do I "un-block" him?

My son's email messages are being blocked. As far as I know he is the only one. Also, when I try to open a site from the email function, it just keeps searching... This… (read more)

My son's email messages are being blocked. As far as I know he is the only one. Also, when I try to open a site from the email function, it just keeps searching... This appeared about two weeks ago. I searched for "Blocked Email" and only one has been blocked; a conspicuous spam.

Asked by Dick Giddings 4 months ago

Last reply by markwarner22 4 months ago

Canvas not loading

When I try and use canvas (https://canvas.oregonstate.edu/) the website is unusable. I tried clearing my history, and cache, but that didn't help much. This started after… (read more)

When I try and use canvas (https://canvas.oregonstate.edu/) the website is unusable. I tried clearing my history, and cache, but that didn't help much. This started after my Firefox updated

Asked by Jacoblester55 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

My KDP books are shown as unavailable on amazon.com - but only in Firefox

I'm an author, publishing through KDP since 2022. As a UK resident, I publish initially on amazon.co.uk, after which Amazon sends the ebooks and print books to amazon.com… (read more)

I'm an author, publishing through KDP since 2022. As a UK resident, I publish initially on amazon.co.uk, after which Amazon sends the ebooks and print books to amazon.com and so forth. However, when I view the books on the US site, they are shown as 'currently unavailable.' This only happens in Firefox. I also use Chrome now and again, and it's fine there. The books clearly are available, because US readers buy them. But clearly I don't want to risk any US Firefox readers thinking they're unavailable, if they have the same problem that I'm having. I raised this with Amazon a while ago, but they said it was nothing to do with them, and must be an issue with my browser. I've recently published the third book in a series, and it's just the same. Any suggestions?

Asked by susiedavy 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Bookmarks on server?

Hello today i went to a it specialist, he reinstalled my windows and i lost all my backups i had been using firefox for a few days and saved a lot of stuff in bookmarks b… (read more)

Hello today i went to a it specialist, he reinstalled my windows and i lost all my backups i had been using firefox for a few days and saved a lot of stuff in bookmarks but now they dont sync i can only sync my old bookmarks from edge.Is there a way to check if my bookmarks were saved on a server?

Asked by recoil2stronk 4 months ago

Last reply by markwarner22 4 months ago

Subtitles and rewind/fast-forward not following Picture-in-Picture mode for Disney+

I've been having an issue with picture-in-picture (PiP) mode where the subtitles and rewind/fast-forward buttons (rr/ff) won't follow the video into the small player for … (read more)

I've been having an issue with picture-in-picture (PiP) mode where the subtitles and rewind/fast-forward buttons (rr/ff) won't follow the video into the small player for Disney+ specifically. I have no issues with YouTube or any other site. The subtitles and rr/ff just stay with the original video player on the site while the video is in PiP mode. I can see the subtitle button on the PiP player, but it is grayed out and I can't click it. I've updated both Firefox and my computer (Windows 11) and reinstalled Firefox, cleared cookies and cache, and still no dice. Any advice? Thanks!

(In the screenshot, the PiP player isn't showing video, but I think that's just because of Disney's anti-piracy software - I can see the video in the PiP player on my screen.)

Asked by amyemonsen 4 months ago

Last reply by TyDraniu 2 weeks ago