Showing questions tagged: Show all questions

Download location not respected

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really… (read more)

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really hate this. One example, a pdf downloaded from here https://scribd.vpdfs.com/. Please fix it. Thx.

Asked by VeryBadHellie 4 months ago

Last reply by jscher2000 - Support Volunteer 3 weeks ago

Generic Wayland icon appears in Task Switcher instead of Firefox icon

Firefox does not seem to be properly configured for Wayland on KDE Plasma 6.x systems. The generic "Wayland" logo appears in task switcher instead of the Firefox logo. F… (read more)

Firefox does not seem to be properly configured for Wayland on KDE Plasma 6.x systems. The generic "Wayland" logo appears in task switcher instead of the Firefox logo. Firefox is the only program I have with this issue. Setting desktop name (org.mozilla.firefox) as a property in the Window and Application Manager settings does not resolve the issue.

Asked by John Gahbauer 5 months ago

Last reply by jonzn4SUSE 5 months ago

reinstall firefox

Firefox was crashing so I found the folder in C:Program Files and renamed it before a new install. I downloaded the new Installer and installed Firefox again thinking all… (read more)

Firefox was crashing so I found the folder in C:Program Files and renamed it before a new install. I downloaded the new Installer and installed Firefox again thinking all would be saved, but now, my bookmarks are missing and the history from the last few weeks are gone and started with the date I re-installed it. I have an old AT&T email that is now Yahoo and been using it for years. I tried to log in and I get a different screen asking about an ID which I don't have. Firefox always launched showing this icon to start yahoo as well as Chase Ect...ect and all are gone.

Is there a way to point to the old folder, after changing it back to original name and get back to previous version?

I did find another Mozilla file under Users,ComputerName,AppData, Local. I don't know if it was created with the new install or there before and just updated because I renamed the first file I found and now it's using C:Users to start Firefox. Any help getting back to where I was is appreciated.

Thank you

Tony

Asked by tony.hiles 5 months ago

Last reply by Burton_James 5 months ago

All passwords saved in Desktop Firefox browser have been lost and I have no idea why. Can I recover them?

A few weeks ago, I checked my passwords and logins tab only to find there was nothing there anymore. Completely blank. I must have had at least 50 logins saved there. I'm… (read more)

A few weeks ago, I checked my passwords and logins tab only to find there was nothing there anymore. Completely blank. I must have had at least 50 logins saved there. I'm not sure if there was an update around the time, but I believe I checked and saw there was. Has this happened to anyone else? Were you able to get them back? This is my wake up call to completely stop using the password manager feature of any browser ever. Totally disappointed

Asked by Moises Rodriguez Sosa 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

YouTube won't go full screen

You Tube will not go full screen. I've tried reinstalling, clearing cache, refreshing page, pressing F11. Nothing works. It will go full screen in a private browser, b… (read more)

You Tube will not go full screen. I've tried reinstalling, clearing cache, refreshing page, pressing F11. Nothing works. It will go full screen in a private browser, but not in a normal one.

Asked by drow_noble_1 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

firefox Tabs constantly crashing, crash reports included

Hi Reinstalled Win 10 pro on my i7 4th gen 16gb RAM 250 SSD copied firefox profile folder which brings back all my windows tabs bookmarks etc I now get tabs crashing c… (read more)

Hi

Reinstalled Win 10 pro on my i7 4th gen 16gb RAM 250 SSD copied firefox profile folder which brings back all my windows tabs bookmarks etc

I now get tabs crashing constantly

Before the reformat I used Norton 360 at mostley default settings for over 6 months with no problems,

tried turning things off in Norton

Norton 360 is reinstalled: browser extensions, password manager, norton homepage, norton safeweb, norton safesearch are all not installed Browser and browser data protection is on, VPN is off turned off auto protect and smartfirewall

use to use adblockplus and privacy badger firefox add ons with no problem these are now off

Ive refreshed startup and cleared startup cache

maybe when I copied the profile across it missed some files however I did zip the old profile folder and copied its a big file 690MB unzipped

crash reports

Crash ID: bp-8c10712c-d0a1-4794-a650-97fa20241120 Crash ID: bp-cfda1f88-afc4-4888-969e-01f080241120 Crash ID: bp-52c67cf0-5704-432a-bda9-017310241120 Crash ID: bp-41fe5c53-4786-4042-a25a-76f890241120 Crash ID: bp-9ac67edf-99fe-4422-ba95-3dea50241119

see included images of what looks corrupted addons and settings section in firefox settings

not sure what to do now

Asked by mark19601 5 months ago

Last reply by jonzn4SUSE 5 months ago

PDF fonts display incorrectly

Yesterday I uploaded a bunch of pdfs on my wordpress website and they display the title, image captions, byline and other miscellaneous text, but NOT BODY text, incorrect… (read more)

Yesterday I uploaded a bunch of pdfs on my wordpress website and they display the title, image captions, byline and other miscellaneous text, but NOT BODY text, incorrectly on Windows Firefox and ONLY on Windows Firefox. Mac works fine, Windows Chrome, Edge work fine but Windows Firefox displays the affected text as individual boxes with letters in them. This may be broader than the font settings on one computer as I have replicated the issue on several PCs. Interesting though that when I download the embedded pdf, and it's displayed in the page, the fonts ARE CORRECT!!! You can see the issue here: https://davegibsonimages.com/air-force-vs-navy/ or you can look at the screenshot I took. I've contacted the developer of the embedder plugin and they are seeing a 404 error for the affected pages, which is NOT replicated elsewhere, but since it returns a 200, they're convinced that it's not a problem with their plugin. Godaddy is of course saying all is well on their end. I've cleared all the available caches, to no avail, and of course refreshed pages.

Asked by karelle2001 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

RECAPTCHA - still not working on Firefox

Several sites I use regularly (for instance, The Guardian) use recaptcha as part of the login process. It fails on Firefox, though I can log in on Chrome. I dislike Chr… (read more)

Several sites I use regularly (for instance, The Guardian) use recaptcha as part of the login process. It fails on Firefox, though I can log in on Chrome. I dislike Chrome, and prefer Firefox for several reasons, including that it is easier on my eyes. I note that there are many complaints describing the same thing that I experience: recaptcha fails to load, or there is simply a blue circle turning in perpetuity with nothing happening. I have removed recent cookies etc, but no change.

There are some sites that use recapcha that I can sign in on using Firefox with no problem. I am wondering if there are different versions of captcha? This started the same week both Microsoft and Firefox updated. Firefox has updated several times since then, but recaptcha is still nonfunctional: FF is not loading it, at least on some critical sites (perhaps the ones that use the most recent recaptcha?

I have reported this frequently for last several months. I notice that this is a continuing problem for many people. Why is it not fixed?

Asked by Annie Stratton 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox Tabs not re-opening after Restart

Over the past several days, Firefox has been randomly shutting down. When reopened, my previous tabs have disappeared. While setting up my laptop on a docking station t… (read more)

Over the past several days, Firefox has been randomly shutting down. When reopened, my previous tabs have disappeared. While setting up my laptop on a docking station today, I had to reboot several times. Every time it reopened my previously opened tabs are gone. Yes, I have Settings set to re-open Firefox with previously opened tabs. It has worked beautifully for me for years. Does anyone know what is going on? What I can do?

Asked by ScruffysMom 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

High GPU usage when watching Videos. (Youtube)

Recently found a problem of high GPU usage when watching videos. I have encounter this on other websites but YouTube is the most prevalent. Currently running is a NVIDIA … (read more)

Recently found a problem of high GPU usage when watching videos. I have encounter this on other websites but YouTube is the most prevalent. Currently running is a NVIDIA 4060ti and the percentages I am getting range from a low of 15 to the high of 28. Hoping to gather some information on the topic and would love some explanation. I have already tried with no extensions enabled but had no luck in stopping the issue. Version 132.0.2 (64-bit) on a Windows 10 desktop.

Asked by Aidan 5 months ago

Last reply by TyDraniu 5 months ago

repetitive antivirus request popups

A continuous stream of "antivirus" via tomp3.cc popups started appearing today on my Win 10 desktop. Although there is a "Dismiss" button, once pushed the popups return i… (read more)

A continuous stream of "antivirus" via tomp3.cc popups started appearing today on my Win 10 desktop. Although there is a "Dismiss" button, once pushed the popups return immediately. I have not changed any settings, added/deleted programs. My Firefox is up to date. I have run Windows security and my Bit Defender program with no detection(s) noted.

Asked by drvansteiner 5 months ago

Last reply by James 5 months ago

voice issue

i was learning digital marketing from udemy on your browser and two chapters voices are overlapping. Beacuse of that its getting difficult for me to understand a topic. … (read more)

i was learning digital marketing from udemy on your browser and two chapters voices are overlapping. Beacuse of that its getting difficult for me to understand a topic.

Asked by Ishan Goyal 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

MY YOUCARE SEARCH ENGINE SUDDELY DOESN'T WORK.

I HAVE USED THE YOUCARE SEARCH ENGINE FOR OVER A YEAR AND FOUND IT EXCELLENT, I'VE PROVIDED OVER 85 MEALS FOR ANIMALS IN SHELTERS, BUT YESTERDAY WHEN I WANTED TO DO A SEA… (read more)

I HAVE USED THE YOUCARE SEARCH ENGINE FOR OVER A YEAR AND FOUND IT EXCELLENT, I'VE PROVIDED OVER 85 MEALS FOR ANIMALS IN SHELTERS, BUT YESTERDAY WHEN I WANTED TO DO A SEARCH, NOTHING CAME UP, IT JUST SAID 'NO RESULTS FOUND' I TRIED SOME COMMON SITES, NEXT, ARGOS, ALDI, AND IT JUST SAID THE SAME THING.

                                                                                              COULD YOU PLEASE HELP PUT THIS RIGHT,
                                                                                                                                                                    MANY THANKS, JANET.

Asked by JANDY7 5 months ago

Last reply by Paul 5 months ago

Firefox history contains youtube videos I didn't watch (and that aren't in my google youtube history)

Firefox history contains youtube videos I didn't watch (and that aren't in my google youtube history). I've realised they go back May, roughly when I got my new linux mac… (read more)

Firefox history contains youtube videos I didn't watch (and that aren't in my google youtube history). I've realised they go back May, roughly when I got my new linux machine and installed Firefox. However, they also seem to have been watched outside the time any of my devices apart from my phone are on. They're mostly just junk videos about minecraft etc.

See attached pic - the ones this morning between 5.48 and 7am I didn't have the laptop turned on. My phone was on though, but by the bed.

How has this happened and how can I track down how to stop it?

I'm writing this on my Windows desktop, can send details of other devices if useful.

Asked by danolner 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

PIN icon to the toolbar.

I cannot pin the extension to the toolbar. The extension is not shown in the puzzle icon dropdown, and it is not in the overflow. Please add an automatic pin to the too… (read more)

I cannot pin the extension to the toolbar. The extension is not shown in the puzzle icon dropdown, and it is not in the overflow. Please add an automatic pin to the toolbar when a new extension is added! How do I pin it now?

Asked by Islenya 5 months ago

Last reply by jonzn4SUSE 5 months ago

Bookmarks Have Gone Missing

Hi everyone... After I "upgraded" to Windows 11, Firefox suddenly quit working. After reinstalling, it worked again...however, I had to use the "about:profiles" command… (read more)

Hi everyone...

After I "upgraded" to Windows 11, Firefox suddenly quit working. After reinstalling, it worked again...however, I had to use the "about:profiles" command to restore the bookmarks I had. That worked fine. But after a series of cascading Microsoft 365 app failures, I decided to roll back to Windows 10. Yay! Everything worked again!

Except Firefox.

So, I reinstalled Firefox again. And once again, the bookmarks are missing...but this time, the "about:profiles" command isn't locating what I need.

Any suggestions?

Asked by grampymunn 5 months ago

Last reply by TechHorse 5 months ago

Custom Scrollbars

I have installed Custom Scrollbars by Wesley Branton which gives me wide vertical scrollbars with up/down arrows in Outlook email. This has started disappearing and rever… (read more)

I have installed Custom Scrollbars by Wesley Branton which gives me wide vertical scrollbars with up/down arrows in Outlook email. This has started disappearing and reverting to default narrow bars without arrows, maybe I am accidentally clicking somewhere in the reading pane? To get the wide bars back I have to delete the Add-on, close the computer, then re-install the Add-on. Can anyone advise what is going on here and how I can get the wider bars/arrows to stay permanently.

thanks in advance Barry

Wndows10 with Firefox

Asked by ballen21 5 months ago

Last reply by markwarner22 5 months ago