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  • Archived

New Addons blank on Firefox restart, return when disabled and enabled.

New addons on Firefox become blank on restarting the browser. They return when I manually disable and enable them once. How to fix this? Doesn't happen to older addons.… (read more)

New addons on Firefox become blank on restarting the browser.

They return when I manually disable and enable them once.

How to fix this? Doesn't happen to older addons.

Asked by nanup.personal+firefox 2 years ago

Last reply by nanup.personal+firefox 2 years ago

  • Solved
  • Archived

Getting many email notifications for the same data breach in Firefox Monitor

Over the last five hours, I have gotten 27 emails from Firefox Monitor for this data breach, for the same email address. I have already marked the breach as resolved in M… (read more)

Over the last five hours, I have gotten 27 emails from Firefox Monitor for this data breach, for the same email address. I have already marked the breach as resolved in Monitor but I keep getting emails. Is there anything I can do about it?

Asked by Lucidiot 2 years ago

Answered by Lucidiot 2 years ago

  • Archived

how to remove apple maps from search results

I looked for a way to remove apple maps from being the default Map when I search using Firefox on windows 10. Its not helpful since half of the info isnt listed and I wo… (read more)

I looked for a way to remove apple maps from being the default Map when I search using Firefox on windows 10. Its not helpful since half of the info isnt listed and I would like google maps instead like it had always been.

Asked by e6otwist 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Find Bar

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after del… (read more)

Whenever I open the find bar while deleting the phrases and words, it shows the one word highlighted or its phrase highlighted on the find bar whenever I reopen after deleting the phrases and words. I need help for this ?

Asked by rizvi.zainab492 2 years ago

Last reply by cor-el 1 year ago

  • Archived

Windows taskbar won't pop up over Mozilla

Hello! I had to reinstall Windows 10. Then I re -install the Mozilla browser and windows taskbar won't pop up over Mozilla. I found bug fixes I did but didn't help. Tha… (read more)

Hello!

I had to reinstall Windows 10. Then I re -install the Mozilla browser and windows taskbar won't pop up over Mozilla. I found bug fixes I did but didn't help.

Thanks

Asked by Ludwig 2 years ago

Last reply by Ludwig 2 years ago

  • Solved
  • Archived

disney plus videos are not high quality on firefox

like the subject says the video on disney plus is very choppy/blurry/not 4k like it should be can u guys look into it? the video is blocky and blurry on firefox but not o… (read more)

like the subject says the video on disney plus is very choppy/blurry/not 4k like it should be can u guys look into it? the video is blocky and blurry on firefox but not on chrome for some reason and id like to fix it soon

Asked by dossantosjulia54 2 years ago

Answered by dossantosjulia54 2 years ago

  • Archived

trojan horse every time using Firefox

I am using Tor nowadays because I get a trojan horse or other possible threats, every time using Firefox. I use ClamTk on my HP computer with Linux Mint 21.1 installed. … (read more)

I am using Tor nowadays because I get a trojan horse or other possible threats, every time using Firefox. I use ClamTk on my HP computer with Linux Mint 21.1 installed.

These are the 3 files that usually turn up after a full scan with ClamTk:

Mozilla Firefox PUA.Win.Trojan.Xored-1 Mozilla Firefox PUA.Html.Exploit.CVE_2012_ Mozilla Firefox PUA.win.Exploit.CVE_2012_none

I found out when my website turned out to be hacked, so I installed the ClamTk virus scanner.

Just to let you know so you might find a solution.

Thanks, Frank

Asked by Frank de Wit 2 years ago

Last reply by James 2 years ago

  • Archived

Google browser

I have firefox for browser and when I open my browser to google. In website has google I type and go's to the top of firefox browser instead google search engine. Please … (read more)

I have firefox for browser and when I open my browser to google. In website has google I type and go's to the top of firefox browser instead google search engine. Please help I want to search in the google search engine. Not firefox browser search engine. Thank you

Asked by Jodihmm 2 years ago

Last reply by Terry 2 years ago

  • Archived

How do I completely turn off translation?

I cannot find an option in the settings to completely turn off translations. I vastly prefer English, Dutch, German, French, Italian, Spanish and Portuguese websites in t… (read more)

I cannot find an option in the settings to completely turn off translations. I vastly prefer English, Dutch, German, French, Italian, Spanish and Portuguese websites in their original language simply because I can read them and translated versions always have issues. But now firefox (I am on version 119, windows) continues checking (and asking for each language) wether I want something translated. How can I turn translations off completely?

Asked by Niels 2 years ago

Last reply by belzen.b 1 year ago

  • Archived

resolve data breaches found by firefox monitor

i keep typing my issue that i want help with and you keep bringing me back to this page but offer no resolution to my issue. i simply want to know how to RESOLVE the dat… (read more)

i keep typing my issue that i want help with and you keep bringing me back to this page but offer no resolution to my issue. i simply want to know how to RESOLVE the data breaches thta firefox found . when i click on the link RESOLVE DATA BREACHES and it asks me for the email concerned and then says i need to log in to my firefox account. it simply repeats that it found 4 data breaches in one of my emails. but does not give directions of HOW to remove./resolve these breaches. so i am still left with the four data breaches. CAN SOMEONE TELL ME HOW I SHOULD RESOLVE THE DATA BREACH ISSUE.

Asked by pea-xx 2 years ago

Last reply by James 2 years ago

  • Archived

Biometric authorization

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but i… (read more)

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but it doesn't, and I don't know how to do it otherwise, or if I should use an extension for example. I find this feature very useful to keep my infos private! Thank you in advance and have a good day!

Asked by yourinaldo 2 years ago

Last reply by James 2 years ago

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Malicious Download Detected

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access softwar… (read more)

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access software from the Western Digital web site. When I try to do this the Mozilla browser states "Malicious Download Detected" and cancels the download. Does anyone have any suggestions? I went to the Privacy and Security part of Settings, and unchecked the Deceptive Content setting, but Firefox still would not let me download the software. Perhaps the change to the setting I tried did not register in Settings, but here I am asking for your help. Thanks.

Asked by ldean6779 2 years ago

Last reply by zeroknight 2 years ago

  • Solved
  • Archived

Problem with uninstalling addon

Hi, i have problem with uninstalling uBlock Origin i cant remove them from extension tab. I tried refreshing firefox, reinstalling, opening firefox with troubleshoot mode… (read more)

Hi, i have problem with uninstalling uBlock Origin i cant remove them from extension tab. I tried refreshing firefox, reinstalling, opening firefox with troubleshoot mode and still nothing i dont know why is so difficult.Even when i reinstalling firefox this addon onstalling by itself even when im not logged in.Please help me. Thanks

Asked by Kuba03 2 years ago

Answered by Kuba03 2 years ago

  • Archived

SMALL EMAIL PRINT

Today, out of the blue, my email screen adjusted itself to be very, very tiny. I almost need a magnifier to read it! I cannot find how to put it back to normal! Please … (read more)

Today, out of the blue, my email screen adjusted itself to be very, very tiny. I almost need a magnifier to read it! I cannot find how to put it back to normal!

Please help!

Asked by DrRitaDrama 2 years ago

Last reply by zeroknight 2 years ago

  • Archived

Clearing history doesn't seem to work

I use private browsing mode exclusively. For years I've used Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now to clear the histor… (read more)

I use private browsing mode exclusively. For years I've used Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now to clear the history, cache, cookies and so on during a session without having to close the browser, or so I thought. However, yesterday I ran into a situation (dealing with tech support for software) where it became painfully obvious that that process was NOT clearing out the history. So, a couple of questions:

1. Why, why, does it take 6 clicks to do that, instead of, say, just one click on a button on the toolbar?

2. Why didn't that clear out everything?

3. Where can I look to see whether all that stuff is cleared?

Thanks.

Asked by Blarg 2 years ago

Last reply by Blarg 2 years ago

  • Solved
  • Archived

Font rendering issues with hardware acceleration enabled

Hello :) Since one of the 2022 Firefox updates, I am constantly experiencing font rendering issues when the hardware acceleration is enabled. It occurs after a while… (read more)

Hello :) Since one of the 2022 Firefox updates, I am constantly experiencing font rendering issues when the hardware acceleration is enabled. It occurs after a while of browsing on all websites, regardless of font family. See the attached screenshots.

Windows 11 Pro (upgraded from 10 where the problem also occured), GeForce GTX 1070Ti, 2x 4k monitor.

I reinstalled nVidia drivers from scratch, cleared the Firefox data, even experimented a bit with Direct2D settings in about:config; disabling the extensions (ABP, Simple Tab Groups) does not help either. The problem disappears completely when the hardware acceleration is off, but obviously I would like to have it on (for Google Maps, Twitch, hi-res videos, etc.)

I've always loved Firefox and still do. How do I make it love me back? ((-;

Asked by mail1896 2 years ago

Answered by mail1896 1 year ago

  • Archived

Bookmarks corrupted

I have lost all my Bookmarks - they have the same name, but the icon & address is wrong. This is on-going = I cannot Bookmark without it occuring. I have atte… (read more)

I have lost all my Bookmarks - they have the same name, but the icon & address is wrong.

  • This is on-going = I cannot Bookmark without it occuring.
  • I have attempted to restore to a previous point, but the issue did not resolve.
  • This occurs over all my synced devices. (I have now stopped Firefox syncing.)
  • The incorrect icon & address is from a 'trusted' site (ie. national govt, email provider etc) that I have previously visited, but never Bookmarked.

Please help as I use Bookmarks professionally & have built an excellent database over many years.

- thank you -

Asked by My Firefox account 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox only works in Troubleshooting Mode

I have cleared the cache, cookies and history. I can use Google Chrome just fine, but do not want to. They only way that I can get to any website is via Troubleshooting M… (read more)

I have cleared the cache, cookies and history. I can use Google Chrome just fine, but do not want to. They only way that I can get to any website is via Troubleshooting Mode. This is getting quite frustrating. I see that others are having the same problem. I use the Standard for browsing. This has been going on for a couple weeks. At first, I tried to get it to work by changing to No Proxy, it was working. Then it did not. I have read through what others are going through and they seem to have the same problem. There has to be some way to fix this. I even ran a complete virus scan that takes up to 10 minutes, and it did not find an issue, so I think this is a major bug on the Moz://a side. Any help would be greatly appreciated. You guys are the best!! Thank you.

Asked by DaniLueLoo 2 years ago

Last reply by DaniLueLoo 2 years ago