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EMAIL STOLEN

Hello - My email, stevehawksley@charter.net was stolen and whatever I do to make any changes sends an email to this address which I can no longer access, but alerts the c… (read more)

Hello - My email, stevehawksley@charter.net was stolen and whatever I do to make any changes sends an email to this address which I can no longer access, but alerts the criminal about my attempts to make any changes. Can you please delete this account or change the email address to steve1hawksley@gmail.com? Thank you, Steve Hawksley

PS... PLEASE do not email my old email address of stevehawksley@charter.net

Asked by stevehawksley 5 months ago

Last reply by Paul 5 months ago

import bookmarks file

I just bought a new laptop, and I can't figure out how to import my old bookmarks. I have them in an html file, but the import data option displays only the choice of imp… (read more)

I just bought a new laptop, and I can't figure out how to import my old bookmarks. I have them in an html file, but the import data option displays only the choice of importing from Edge (a horrible browser), not from file.

I can't even swear that I am seeing bookmarks. The bookmarks line at top is showing only the most recent (very old) searchs in Edge I also am not seeing the option to clear history on exit. What's wrong, and what can I do?

Asked by jhaber3 5 months ago

Last reply by Terry 5 months ago

crashing / shutting down after current update 116.0.3

hello. i did the latest update to version 116.0.3 on both a laptop & a desktop and now firefox randomly crashes and pops up with an error then shuts down and pops up … (read more)

hello. i did the latest update to version 116.0.3 on both a laptop & a desktop and now firefox randomly crashes and pops up with an error then shuts down and pops up with a message like "Sorry Firefox has en counted an error and is generating a report, do you wish to include pages that you were on and other tech details (something along those words)" i have agreed to this and sent it on a few times from both the Laaptop & desktop so you may have numerous reports from my name or my ip address. i have backed up all my bookmarks and exported them as a html file. so i also tried doing the refresh thing but it still crashes so is there a way i can get rid of every bit of firefox and reinstall say back to the previous version or the one before that. Thank you Garry

Asked by Gazza 5 months ago

Last reply by Paul 5 months ago

Not all passwords importing

Hello all, I've recently switched back from Chrome to Firefox, imported all passwords, bookmarks etc and off I go... Only, I'm coming across more and more websites (abo… (read more)

Hello all,

I've recently switched back from Chrome to Firefox, imported all passwords, bookmarks etc and off I go...

Only, I'm coming across more and more websites (about four so far) that don't have their logins transferred. The most recent and big one being Twitter, where there are two accounts saved on Chrome, but Firefox says it has none. I've tried all the usual, restarting both browsers and PC, checking there's no security I can find that locks those down (if there is I cannot find it) and the like. I'm on Windows 10 Pro, fully updated with latest patches on all browsers and Win10 itself.

Is this a security thing from those specific sites? Could it be a drastic change to the address fooling Firefox (and if so, why if I go back to Chrome do they load in fine?) or something I'm just not thinking of? I'm really hoping I don't have to keep going back to Chrome randomly to find a password when Firefox finds one it doesn't remember, kind of destroys the purpose of moving away from Google...

Thanks in advance!

Asked by Mister Xenomorph 5 months ago

Last reply by cor-el 5 months ago

I had been using "shift + R click" to save "protected Zoom videos. It no longer works, why?

Did the originator of the video change how they are recording or did Firefox change? I now get a different window when I access the video and use shift + R click. Instead… (read more)

Did the originator of the video change how they are recording or did Firefox change? I now get a different window when I access the video and use shift + R click. Instead of a choice of save as, I get save page as; save page to pocket; select all; take screenshot; view page source and inspect. thanks

Asked by knownothin 5 months ago

Last reply by cor-el 5 months ago

switch between tabs by clicking

I used to have the Tab Mix Plus extension which no longer works in Firefox. The one feature I really miss from this extension is the ability to alternate between 2 tab… (read more)

I used to have the Tab Mix Plus extension which no longer works in Firefox.

The one feature I really miss from this extension is the ability to alternate between 2 tabs by clicking on one of them. I know that there are various extensions that allow you to switch tabs using shortcut keys and I do use the Switch to Previous Active Tab extension which is useful but I do miss the simplicity of being able to just click on a tab to switch to the previous and even after several years without it I still often try to do it, forgetting that it no longer works.

Is there any extension or setting that can reinstate this feature?

Asked by martin284 5 months ago

Last reply by cor-el 5 months ago

firefox using all my computer's resources.

Firefox is slowing my computer to a snails pace. Your "help" page said to go to about:config. I don't know where to find about:config. Your software doesn't say where to … (read more)

Firefox is slowing my computer to a snails pace. Your "help" page said to go to about:config. I don't know where to find about:config. Your software doesn't say where to look for it or a place to look for it. Your help is no help at all. I don't have time to look at forums that in my 25 years of using computers I have never found an answer to a problem I have had in forums.

Asked by Michael 5 months ago

Last reply by cor-el 5 months ago

Ebay preview.

Hi I am getting this message when trying to view the `preview` of an item that I am listing on the ebay site.....Firefox Can’t Open This Page `To protect your security, … (read more)

Hi I am getting this message when trying to view the `preview` of an item that I am listing on the ebay site.....Firefox Can’t Open This Page

`To protect your security, signin.ebay.co.uk will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window.`

I have no idea what this means? but I cannot see the preview on ebay. Everything is up to date and was working a few days ago. Thank you.

Asked by richard.lyons15 5 months ago

Last reply by Dropa 5 months ago

How do I import bookmarks in XML format?

I have exported bookmarks in XML en went on a well deserved vacation. At my holiday address I found out that there is no possibility to import the created XML-file. It d… (read more)

I have exported bookmarks in XML en went on a well deserved vacation. At my holiday address I found out that there is no possibility to import the created XML-file.

It doesn't make sense that Firefox only supports the export, not the import!

What to do now?

Windows 10 Firefox 116.0.3

Asked by michael228 5 months ago

Last reply by cor-el 5 months ago

Picture-in-picture keyboard controls not working properly

As far as I know there are quite a few keyboard shortcuts one can use in picture-in-picture mode. However, they don't always work for me. Most notably, spacebar often tog… (read more)

As far as I know there are quite a few keyboard shortcuts one can use in picture-in-picture mode. However, they don't always work for me. Most notably, spacebar often toggles the last thing I clicked in picture-in-picture mode. For example, I enter full screen mode and press spacebar to play the video, but instead it exits the full screen. Or I click on one of the "rewind" buttons, after which spacebar adopts the function of that button until I manually click play. For some reason, the arrow keys also don't always work. I suspect it's the problem of the same origin.

I also feel the need to say that this behavior is not limited to picture-in-picture. This is similar to what happens in almost all video players online and, possibly, some of the offline ones as well. I have also checked a few forums (VLC development thread and Stack Overflow) and it seems to be a common issue across many video players.

Still, if anyone knows any way to deal with this problem in Firefox picture-in-picture as a user, I would greatly appreciate it, as it interferes with multitasking a lot more than on any other players.

Asked by alkir-2 5 months ago

Last reply by zeroknight 5 months ago

Changing primary email account without sending to current primary email?

My primary email account is my companies email. I no longer work at that company and do not have access to that email account. When I attempt to change email to my pe… (read more)

My primary email account is my companies email. I no longer work at that company and do not have access to that email account.

When I attempt to change email to my personal, which is listed in the account, it requires that I enter a verification code that is sent to the current primary email.

Is there a work around for this, or should I delete the entire account and start again?

Asked by Mike Rebollo 5 months ago

Last reply by Dropa 5 months ago

suddenly today, I get secure connection failed on all browser attempts in FireFox. This is a win 10 pc

suddenly today, I get secure connection failed on all browser attempts in FireFox. This is a win 10 pc. I saw a popup that shows attempt to connect it to my smart phone w… (read more)

suddenly today, I get secure connection failed on all browser attempts in FireFox. This is a win 10 pc. I saw a popup that shows attempt to connect it to my smart phone which I never authorized There is another win 10 pc and a dell laptop connected on my home network. This machine, my laptop and droid have separate gmail accounts. The other win 10 pc has a different email Here is the error: An error occurred during a connection to www.google.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

Background info: Google issued a notice that it was removing unused gmail addresses, but ALL OF MINE ARE IN USE. I am getting the same message on my other win10 pc today.

Asked by Panda 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Some sites (like Papa John's pizza) try to take you to a different place after making selections and clicking on "place order." Firefox just stalls. What settings or add-ons could be causing the problem. Both Edge and Chrome work fine.

Some sites (like Papa John's pizza) try to take you to a different place after making selections and clicking on "place order." Firefox just stalls. What settings or add-… (read more)

Some sites (like Papa John's pizza) try to take you to a different place after making selections and clicking on "place order." Firefox just stalls. What settings or add-ons could be causing the problem. Both Edge and Chrome work fine.

Asked by LDDaugherty 5 months ago

Last reply by zeroknight 5 months ago

Google websites often won't load

Hi, i'm using firefox since many years and would like to continue doing so. Unfortunately I'm experiencing a big issue with the browser on my new windows pc which other b… (read more)

Hi, i'm using firefox since many years and would like to continue doing so. Unfortunately I'm experiencing a big issue with the browser on my new windows pc which other browsers don't have and I would be very grateful if you'd help me solve them

The problem is that Google pages often don't load (for about a minute) Once every hour I have to research on google or other google-related websites such as Youtube, google docs, maps, etc. for work and very often they appear offline. After about a minute of refreshing the page, they work again (note: this is no internet connection issue: the same pages work on other browsers such as chrome and I even switched to another internet provider hoping to solve the problem, without any improvement)

Did somebody solve the same problem or is capable of helping me?

Things i already tried: cancelling cookies, deleting addons, re-installing firefox

Asked by f.lami 5 months ago

Last reply by zeroknight 5 months ago