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  • Solved

When I type in Amazon the .co.uk site is the first option and I don't know why

I believe I had originally installed Firefox while I was in the UK. Since then I've moved to the US. When I type "amazon" in the location box, the first option is "amaz… (read more)

I believe I had originally installed Firefox while I was in the UK. Since then I've moved to the US. When I type "amazon" in the location box, the first option is "amazon.co.uk". I've looked for options to change this to amazon.com. I cannot remove it (there's no "..." to the right). I've downloaded and reinstall Firefox now that I'm in the US. I made sure my default language is English (US).

One thing I can't done is completely uninstall Firefox and then reinstall. I'd rather not lose any settings and so am saving that for the last resort.

Anything else I can try?

Asked by pat.george 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Script appears to be not working on some sites

Some of the scripts are not loading or working properly, like clicking boxes and notifications on some sites. Most recently this happened on the New Statesman website, I … (read more)

Some of the scripts are not loading or working properly, like clicking boxes and notifications on some sites. Most recently this happened on the New Statesman website, I doubt they haven't optimized their site for Firefox. Previously I encountered this on Gerogetown University's Management System platform, which according to IT should be fine with Firefox. I removed all the extensions, cleared the cache and cookies, tried troubleshooting mode, even reinstalled Firefox to no avail. I accept all cookies. Settings are default. The issue is specific to Firefox, Edge works fine. Please help, I don't want to migrate back to Edge.

Asked by G. Scheiring 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Why is my instagram session available in private browsing

Hi, I am using the Firefox Multi-Account Containers addon with Firefox 116.0.2 (on apple silicon). I use the containers to isolate sessions from different websites. I ha… (read more)

Hi,

I am using the Firefox Multi-Account Containers addon with Firefox 116.0.2 (on apple silicon). I use the containers to isolate sessions from different websites. I have a container for my Instagram session. However, when I open a private browsing window and go to instagram, I find that I am already logged in. I thought private browsing windows were completely new and blank.

How is it possible that my instagram session is available in private browsing?

Thanks in advance

Asked by pablo28 3 months ago

Answered by pablo28 3 months ago

  • Solved

Attempting to attach any file crashes the browser - Version 116.0.2 (64-bit)

As above, Attempting to attach any file crashes the browser - Version 116.0.2 (64-bit) Windows 10 Pro 64-Bit Any website. File explorer window doesn't even appear. It … (read more)

As above,

Attempting to attach any file crashes the browser - Version 116.0.2 (64-bit)

Windows 10 Pro 64-Bit

Any website. File explorer window doesn't even appear. It just crashes instantly.

Asked by FirefoxConsumer 3 months ago

Answered by FirefoxConsumer 3 months ago

  • Solved

Permanently remove check mark from Cookies in Clear Data window

I am frequently needing to clear the Cached web content, when doing development work on a website. I always need to remember to remove the check mark from the Cookies box… (read more)

I am frequently needing to clear the Cached web content, when doing development work on a website. I always need to remember to remove the check mark from the Cookies box. However, I sometimes forget and loose dozens of log-in cookies and need to reset them, which is a big pain.

I was unable to find anything in the Firefox Advance Configuration settings. In Chromium and Chrome browsers, only the Cached images and files box is set with a check mark. If I cannot change the default for Cookies, this is reason enough for me to switch browsers, despite using Firefox for many years.

Asked by poole_victor 3 months ago

Answered by Terry 3 months ago

  • Solved

Username gets lost when creating Google account

Hi, I have tried to create a google account two times. Each time Firefox didn't save the google account name. Firefox did save the password though. Just the username is … (read more)

Hi, I have tried to create a google account two times. Each time Firefox didn't save the google account name.

Firefox did save the password though. Just the username is empty. So, the third time I will write down the username.

I know how to create a Google account. Pretty sure it will work. My question is, why is this happening? Am I paranoid thinking Google doesn't like to support Firefox?

Best regards

Asked by marm24 3 months ago

Answered by marm24 3 months ago

  • Solved

Can I keep two sets of mobile bookmarks seperate when syncing?

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. O… (read more)

I know the answer to this is probably going to be along the lines of this is not possible, but I thought I'd ask anyway since none of the information is entirely clear. Or answers my exact question.

I have one desktop install of firefox and I have two android ones. I have all three synced to one firefox account, so it's easy to grab links I saved while wiki diving on something. While this works perfectly for the desktop side of things, the mobile side is where the issue arises.

Currently all my bookmarks from both mobile firefox accounts are merged into one long set, regardless of device. While the desktop ones have their own folder. Is there a way to keep the bookmarks from each device in their own separate folder? Like say instead of having one big mobile bookmarks folder, having one named DeviceX, and the other DeviceY?

It's still semi functional on desktop where I have more screen real estate and have to deliberately go to the mobile bookmarks folder, but on the phones it can be confusing when a set of bookmarks from device 1 mixes randomly into those of device 2. As it can become a lot harder to keep track of things.

Now I know one can turn off syncing of bookmarks. This is not what I'm looking for as I do still want to be able to share them between all three devices. Just have them more organised.

I also know one can make different accounts for say work or personal, but again I want them all to sync, just not mix them into one list.

So in short is there a way to be able to have two android devices into a threeway sync and keep the bookmarks separate? Or is my only option the round abound way of making subfolders and hope I remember to save in those?

Thanks either way.

Asked by Elyndra 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Print with system dialogue by default

This question was asked, but the answer is outdated. This option no longer exists. https://support.mozilla.org/en-US/questions/1322516#question-reply I am using version… (read more)

This question was asked, but the answer is outdated. This option no longer exists.

https://support.mozilla.org/en-US/questions/1322516#question-reply

I am using version 116.0 for Arch Linux.

Asked by 24michaelpartridge 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Trying to search a term requires me I press enter twice to get a page to load

Tech support help? Basically If i search for a term in the address bar such as "Cheese" and press enter. Then it'll hang for awhile, and not do anything. But If I press … (read more)

Tech support help?

Basically If i search for a term in the address bar such as "Cheese" and press enter. Then it'll hang for awhile, and not do anything. But If I press enter again, it'll show the google page result for cheese.

Just wondering if anyone else has this issue, because chrome doesn't do this.

116.0 (64-bit) is my current version

Asked by Roger Smith 3 months ago

Answered by Roger Smith 3 months ago

  • Solved

Automatically starting

The following just started a week or so ago. When I start Windows 11 (latest version), Firefox (build 116.0 64 bit) automatically starts and the page that displays is at… (read more)

The following just started a week or so ago. When I start Windows 11 (latest version), Firefox (build 116.0 64 bit) automatically starts and the page that displays is attempting to access one of my Microsoft accounts. I tried toolkit.winRegisterApplicationRestart. but nothing changed. There is nothing in my Startup folder related to Firefox, and msconfig doesn't list anything as a startup process.

What's strange is that this just started happening. I've used Firefox as long as I can remember, and have never had this issue.

Short of uninstalling Firefox and reinstalling it, does anyone have any suggestion(s)? Thanks.

Asked by dave360 4 months ago

Answered by dave360 4 months ago

  • Solved

More download fails

Hi, Recently purchased new laptop with Win 11. I was having trouble downloading anything. Always indicated failure. I checked some of the responses here for that probl… (read more)

Hi, Recently purchased new laptop with Win 11. I was having trouble downloading anything. Always indicated failure.

I checked some of the responses here for that problem. One of them said to not accept HTTPS only. When I checked my settings, it WAS already set to Don't enable HTTPS-Only Mode. I then set the HTTPS-Only mode to Only in private windows. That setting now allows downloads. Why doesn't it allow downloads when I don't accept HTTPS only?

Asked by TheVee 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Loading sites on startup.

I seem to remember that there was a setting to open with a standard set of sites, selected by me. I may be mistaken but it is a pain to keep opening these everytime I log… (read more)

I seem to remember that there was a setting to open with a standard set of sites, selected by me. I may be mistaken but it is a pain to keep opening these everytime I log on. Any help would be appreciated. Thanks in advance.

Asked by Duppy 3 months ago

Answered by cor-el 3 months ago

  • Solved

Can't bookmark to sub folder

I imported bookmarks from Chrome. I used it for a long time, so I've got 600-some-odd bookmarks in a lot of subfolders. Nested folders are the only way I find what I ne… (read more)

I imported bookmarks from Chrome. I used it for a long time, so I've got 600-some-odd bookmarks in a lot of subfolders. Nested folders are the only way I find what I need.

I followed this advice https://support.mozilla.org/en-US/questions/1366211 - I bookmarked the page. - I "edit bookmark," highlighting the parent folder that's visible on the bookmarks bar. - I click the right-most down arrow. That displays only directories visible on the bookmarks tool bar. - The right-most arrow operates as a toggle between showing the desired parent directory only all of the parent directories visible on the bookmarks tool bar.

In case it matters, I uninstalled and reinstalled Firefox this week, so it's up to date.

Asked by randomuser 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Runaway process "plugin-container.app" is usurping system resources

My M-1 MacBook Pro has been running warm since I installed Firefox 116.0.3 (64-bit). EtreCheck Pro reports that "plug-in container.app" is a runaway process. When I sho… (read more)

My M-1 MacBook Pro has been running warm since I installed Firefox 116.0.3 (64-bit).

EtreCheck Pro reports that "plug-in container.app" is a runaway process.

When I show package contents for Firefox, I can see "plug-in container.app" in the MacOS folder.

Will there be an update soon to correct this problem? Firefox is my primary browser. I work in the SaaS industry and have to run a browser 24/7.

Asked by nbcarroll 3 months ago

Answered by nbcarroll 3 months ago

  • Solved

Back button forgetting?

Several times over the past couple weeks, I click on a Google search result, look at the page, decide it's not exactly what I'm looking for and go to hit Back. Except it… (read more)

Several times over the past couple weeks, I click on a Google search result, look at the page, decide it's not exactly what I'm looking for and go to hit Back. Except it's grayed out! I click and hold on the back button and no history pops up!

Even stranger, when I go to History, the search is there! It's like the link not only opened in a new page, but closed the old one!! Is this Firefox doing this to me, or Google's nasty tracking links? Am I the only one?

Asked by chrisw63 3 months ago

Answered by zeroknight 3 months ago

  • Solved

To The Mozila Admins: Can You Please Let The End User Make The Decision on When To install Updates?

I get no warning when auto updates begin installation. I get notified about 1/2 way through the process. The pc (Win 10 pro 64bit) slows to a crawl for 5-10 minutes, then… (read more)

I get no warning when auto updates begin installation. I get notified about 1/2 way through the process. The pc (Win 10 pro 64bit) slows to a crawl for 5-10 minutes, then the install finishes, & then it's another 5-10 minutes before the pc is usable.

I would really appreciate a "update is available" notification, which I would agree to at a convenient time. This is really getting to be problematic. Other browsers that do auto updates don't hose my pc.

Thank you!

Asked by moomoomoomoo 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

  • Solved

Unable to Sign in to Costco.com

I am unable to sign into Costco.com using Firefox. I get an error message: "Bad Request - Header Field Too Long HTTP Error 400. A request header field is too lon… (read more)

I am unable to sign into Costco.com using Firefox. I get an error message:

    "Bad Request - Header Field Too Long
    HTTP Error 400. A request header field is too long."

Turning off all extensions didn't help. Opening a private browsing window DID work. Using Chrome DID work.

Thanks!

Asked by compupix 3 months ago

Answered by zeroknight 3 months ago

  • Solved

Firefox Desktop is showing mobile versions of the websites

My Firefox Desktop browser is showing the mobile versions of some websites. In another thread, it is suggested to clear cookies to fix this which I did and it does fix i… (read more)

My Firefox Desktop browser is showing the mobile versions of some websites.

In another thread, it is suggested to clear cookies to fix this which I did and it does fix it first but it comes back to mobile version again.

I have browsed those websites on Microfot Edge and it displays them as normal with no issues.

Screenshots attahced for websites, hepsiburada.com and temu.com Strangely, both are shopping websites.

Many Thanks in advance.

Asked by ismailtemiz90 3 months ago

Answered by ismailtemiz90 3 months ago

  • Solved

Hold on cursor for loading scrollbar - gone in latest release?

While Firefox is loading long, list-type pages, the scrollbar naturally expands in length. I was used to grabbing the scrollbar thumb, pulling it to the bottom (out of b… (read more)

While Firefox is loading long, list-type pages, the scrollbar naturally expands in length. I was used to grabbing the scrollbar thumb, pulling it to the bottom (out of browser focus,) triggering further page-loading, and being able to repeat this by merely jiggling the mouse after each load.

Since the latest release (116.0.?), my mouse loses focus on the thumb on each reload, and I have to re-click on the thumb in order to drag down to force the next reload.

This has radically slowed down some of my regular web activities.

Is it something that can be (re)configured on my end?

Asked by mjpetro.smtp 3 months ago

Answered by cor-el 3 months ago