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  • Archived

Clicking full screen on any video causes a tiny tooltop window to appear with page url

I have no idea even how to describe this, but it has been happening for a very long time and I am so fed up with it at this point. It makes no difference what kind of … (read more)

I have no idea even how to describe this, but it has been happening for a very long time and I am so fed up with it at this point.

It makes no difference what kind of video, or website, or any other factor, it always happens when I click to go full screen for the video. As soon as the screen goes full, where ever my mouse pointer is sitting, a small tool tip window opens up that shows the page url, or other kind of gibberish that I have no idea how to describe. It will stay on the screen no matter what, until I click to exit full screen mode of the video.

I have replicated this with Youtube, Netflix, Hulu, or any other social media page with video links, or any other website with an imbedded video that I can make full screen. I have tried it in Incognito mode and standard mode and it is always the same. Click full screen, tool tip appears. Every. Time.

The only way I can get it to not appear is to immediately swipe my mouse pointer to the bottom right corer of the screen immediately after clicking the full screen button. If I am fast enough it will either not show, or I get it to show on the edge of the screen where it can't be seen, but I'm not sure. This has been extremely frustrating having to constantly switching from full screen to non-full screen repeatedly to time it just right to not have this appear and stay on my screen.

Please tell me there is a way to stop this from happening. It has been many, many months this has been going on. I probably couldn't even remember the last time I didn't have to deal with this. I've kept my browser up to date, I've turned off all extensions, used the Troubleshooting mode, everything except uninstalling and reinstalling the whole browser. I'd much rather not have to deal with that and hope you can help. I have been a loyal user of Firefox browser for nearly 17 years (probably more) and I will not use any other site. Please help me to stop going crazy every time I want to watch anything in full screen.

Asked by tmoyer42 1 year ago

Last reply by cor-el 1 year ago

  • Archived

No data fter synchronizing foriefox account

Hello! I completely restarted my computer so it is functioning like new one. I managed to log in into my firefox account which I have used previously and had synchronize… (read more)

Hello! I completely restarted my computer so it is functioning like new one. I managed to log in into my firefox account which I have used previously and had synchronized all data.

After connecting to my account there is no data after synchronisig - no history, no tabs, no passwords and accounts details.

Please let me know what is wrong.

Regards, Marcin

Asked by markowski59 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox can not find queeries

Hello, After installing Firerfox on a new computer and some use of firefox the browser cannot find queerie's any more. Refreshing via 'Help' and 'More problem solutions h… (read more)

Hello, After installing Firerfox on a new computer and some use of firefox the browser cannot find queerie's any more. Refreshing via 'Help' and 'More problem solutions help until after restarting the computer. Than again nothing is found. Microsoft edge can find things an other computers as well. Is there a reason why this happens and what can I do to solve it? Please your help. grtz Jan

Asked by padriaan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Problem with Firefox on assurancewireless.com

I cannot access the login page on assurancewireless.com. I get a 500 error and the attached message shows that there is also a 404 error. Things I've tried: Disabling en… (read more)

I cannot access the login page on assurancewireless.com. I get a 500 error and the attached message shows that there is also a 404 error.

Things I've tried: Disabling enhanced tracking Safe mode Disabling uBlock Incognito mode

None of these work. It simply will not load that page.

The site works perfectly in Chrome, but it's a pain to have to use Chrome for just that one site. How can I report this error to technical so it can get fixed?

Asked by D A 1 year ago

Last reply by t.r.ernst 1 year ago

  • Archived

Page Keeps Returning to Previous Pages

When I open a tab and go to a website, Firefox returns me to the previous page, no matter how many times I try to go back to my chosen site. For example: I open a tab an… (read more)

When I open a tab and go to a website, Firefox returns me to the previous page, no matter how many times I try to go back to my chosen site.

For example: I open a tab and my default page appears. I type in a website or click on a bookmark, and Firefox will get me there. However, the site I'm on won't stay; it keeps returning to the default page.

I've refreshed Firefox and reinstalled it, but no change. I put Firefox into Troubleshooting mode, but I didn't know what to do after that.

Any help would be greatly appreciated. Thank you very much!

Asked by jodi.unsinger 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Snap focus to browser after drag and drop

I recently made a switch to Firefox and while I've been able to find solutions to all my problems, I'm struggling with this one. I use drag-and-drop to upload images real… (read more)

I recently made a switch to Firefox and while I've been able to find solutions to all my problems, I'm struggling with this one. I use drag-and-drop to upload images really often and in my previous browser (Opera), after my images have been dropped into Discord for instance, the folder would be hidden behind the browser. Firefox does not do this however and stays focused on my folder which means I have to manually click inside Firefox to continue with my work. I was wondering if there was a way to make Firefox come back into focus after I drop images in the browser.

Asked by RoA 1 year ago

Last reply by RoA 1 year ago

  • Archived

Youtube Progress Bar buffering bug

Hello team, After the most recent update I have been having issues with the Youtube video playback. Upon loading a video it works fine, however once I click on the progr… (read more)

Hello team,

After the most recent update I have been having issues with the Youtube video playback. Upon loading a video it works fine, however once I click on the progress bar to skip to a certain point of the video, the video pauses, the progress bar tracker gets set to 0:00, the video starts buffering and I have to click 3-4 additional times on the specific time I want to skip forward to, in order for the video to even continue playing. I have restarted my PC, cleared cache and cookies, re-installed the browser and nothing works. Mind you, when trying to watch videos on either Edge or Chrome, there is no such issue and the progress bar works fine. I really do enjoy Mozilla, but if this keeps up I will have to change browsers it is bugging the hell out of me.

Looking forward to receiving any help.

Kind regards, Petar

Asked by mercurrial 1 year ago

Last reply by zeroknight 1 year ago

  • Archived

Firefox version 1.0 is crashed and will not open

Ii asked to send crash report, but will not send. need help Here are the Crash Report Details: AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 AvailablePhysicalMemory: 14… (read more)

Ii asked to send crash report, but will not send. need help Here are the Crash Report Details: AdapterDeviceID: 0x3e9b AdapterVendorID: 0x8086 AvailablePhysicalMemory: 1485312000 AvailableSwapMemory: 1037565952 BackgroundTaskMode: 0 BuildID: 20220202182137 CrashTime: 1690746053 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1665159864 MacAvailableMemorySysctl: 82 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1690746052 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(Encountered unexpected Objective C exception) Notes: FP(D00-L1000-W00000000-T000) WR? WR+ Obj-C Exception data: NSInvalidArgumentException: *** -[__NSArrayM insertObject:atIndex:]: object cannot be nil

Thrown at stack: 0x7ff814b4fefb 0x7ff8148b0b9d 0x7ff814c0b434 0x7ff814c09031 0x7ff814a755e5 0x7ff8174f53a2 0x1060cc26c


ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 471257088 ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 1020 StartupCrash: 1 StartupTime: 1690746052 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220202182137","version":"97.0","vendor":"Mozilla","displayVersion":"97.0","platformVersion":"97.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"21.3.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x3e9b","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x1002","deviceID":"0x67ef","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unavailable:FEATURE_FAILURE_OPENGL_NEED_HWCOMP"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro15,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":false,"browser.startup.page":3,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"doh-rollout.doorhanger-decision":"UIDisabled","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5:"IPC I/O Parent",6:"Timer",7:"StreamTrans #1",9:"Socket Thread",8:"StreamTrans #2",10:"JS Watchdog",12:"Cache2 I/O",13:"Cookie",14:"TaskController #0",18:"TaskController #4",21:"TaskController #7",15:"TaskController #1",16:"TaskController #2",17:"TaskController #3",19:"TaskController #5",20:"TaskController #6",22:"BgIOThreadPool #1",23:"StreamTrans #3",24:"Worker Launcher",25:"Renderer",26:"WRWorker#0",31:"WRWorker#5",27:"WRWorker#1",36:"WRWorkerLP#2",33:"WRWorker#7",41:"WRWorkerLP#7",32:"WRWorker#6",34:"WRWorkerLP#0",30:"WRWorker#4",35:"WRWorkerLP#1",37:"WRWorkerLP#3",28:"WRWorker#2",38:"WRWorkerLP#4",40:"WRWorkerLP#6",39:"WRWorkerLP#5",42:"Compositor",29:"WRWorker#3",43:"ImageIO",44:"IPDL Background",45:"Permission",45:"QuotaManager IO",46:"StreamTrans #4",47:"StreamTrans #5",48:"IndexedDB #1",50:"StreamTrans #6",51:"StreamTrans #7",52:"StreamTrans #8",54:"StyleThread#1",53:"StyleThread#0",57:"StyleThread#4",58:"StyleThread#5",56:"StyleThread#3",55:"StyleThread#2", Throttleable: 1 TotalPhysicalMemory: 17179869184 UptimeTS: .40077626 Vendor: Mozilla Version: 97.0 XPCOMSpinEventLoopStack: default: AppWindow::ShowModal useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by makayla.knandel 1 year ago

Last reply by Medhasree Suram 1 year ago

  • Archived

Firefox bookmark dialogue box not showing/will not bookmark individual tabs

I've had this problem off and on for the past month or so. I've read through every related question and tried all solutions presented without any luck. When I press the … (read more)

I've had this problem off and on for the past month or so. I've read through every related question and tried all solutions presented without any luck.

When I press the star next to the address bar it turns blue, but no bookmark is actually created. When I press the star again it remains blue. No dialogue box shows up. When I right click on the open tab I get a grayed out dialogue box. I *can* bookmark several tabs at once, but that's it.

I've tried changing the preferences in aboug:config to true/false and back again. I've renamed/deleted the favicons folders. I've restarted both firefox and my computer. I'm running in safe mode with no extensions. This happend once about a month ago and resolved itself. Now it's back and doesn't seem to be going away.

PLEASE help. I've tried all the solutions mentioned here before but nothing is helping. :(

Asked by kmbowns 1 year ago

Last reply by Terry 1 year ago

  • Archived

Pulsating/Flashing/Strobing Video since 115.0.3 Update

I encountered a Problem since the last update. When watching a Video on Youtube, the Playback is flashing, especially on green and red colors. I did see some People menti… (read more)

I encountered a Problem since the last update. When watching a Video on Youtube, the Playback is flashing, especially on green and red colors. I did see some People mention a similar issue years ago, so I followed the same troubleshooting by disabling Hardware acceleration and all extension. The Issue keeps persisting I am browsing on a M1 Macbook Air - no other Browser on my System has that issue. Here is an example with Screengrab https://imgur.com/a/EFrzzAD

Asked by Sauwercraud 1 year ago

Last reply by alexcoats17 1 year ago

  • Archived

writing

Simply help me find how to double space. It is not obvious. I started using Apple computers in 1980. A university professor, i urged my students to buy, Mac, even though… (read more)

Simply help me find how to double space. It is not obvious.

I started using Apple computers in 1980. A university professor, i urged my students to buy, Mac, even though the University was committed to the other.

I am forgetting things I knew relating to computer, in this case. Your Support site hides 'Double space' why? John Klassen

Asked by jmk121st 1 year ago

Last reply by Terry 1 year ago

  • Locked
  • Archived

Themes

Dear Mozilla I wrote to you earlier today about a problem i am having with themes.I change themes quite frequently and have a lot of them on my list. After opening and c… (read more)

Dear Mozilla

I wrote to you earlier today about a problem i am having with themes.I change themes quite frequently and have a lot of them on my list. After opening and closing the browser once or twice the list of themes no longer shows what each theme looks like. I reset Firefox and the image of each theme reappears. It's quite tedious as i said to have to do this once or twice a day. Is this problem occurring because i have too many themes on the list?. I have turned off all other extensions and the same problem keeps happening. I don't know what to do.


/edit: Please put a space after periods as there were unintended links.

Asked by pmj 1 year ago

Last reply by James (On Leave) 1 year ago

  • Archived

Error Message

When I log into my TD financial account, I always now get the message "Your browser sent a request that this server could not understand. Size of a request header field … (read more)

When I log into my TD financial account, I always now get the message "Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit", and I crash out of my site. I will even sometimes get the message when I log out. What's going on? When I log into my TD account using Microsoft Edge, I don't have this problem. After years using Firefox with no issues, now I have this these last few days. What's going on?

Asked by sweslake 1 year ago

Last reply by cor-el 1 year ago