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Clickable keypad doesn't show correctly

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking… (read more)

A website I have to use for my work (for the Queensland Department of Education) requires that I input a 6-digit code; for *security*, they insist it be input by clicking on a keypad that scrambles the position of the number keys each time... It's meant to look like the first image attached below, but when I try to open it in Firefox, it looks like the second image and I can't input my code. I'd like to be able to use Firefox for EVERYTHING but I end up having to use Chrome to access this site, which I use pretty much every day for work, and it's very inconvenient.

Asked by nycarrington 1 year ago

Answered by zeroknight 1 year ago

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download menu and bookmarking menu on toolbar has no text

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i s… (read more)

other menus like the pop-up bookmark list menu is fine. i only have this problem with the download menu and the bookmarking menu. i only remember this happening after i started to tweak and customize my windows 11 os, so maybe something in that process happened to break the text now but i have no idea where to look. i have cleared the startup cache, refreshed firefox and even uninstall/reinstalled it completely fresh (this is also what made me believe this is an os problem).

Asked by o' 1 year ago

Answered by zeroknight 1 year ago

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The time is wrong any app or site I use on Firefox.

I have tried syncing to the time server and manually updating the time with no success. It is only happening on this computer. My other laptop and my Android are fine, so… (read more)

I have tried syncing to the time server and manually updating the time with no success. It is only happening on this computer. My other laptop and my Android are fine, so it has something to do with something on this PC. I've tried to disable vpns but that hasn't helped. Any insight is greatly appreciated since the timestamp is crucial for much of what I do!

Asked by pete.theodore1 1 year ago

Answered by pete.theodore1 1 year ago

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Links in pages produced from Javascript

I subscribe to The Times (UK) and use many of their different portals. I am, however, experiencing a really odd problem. For the last three Mondays in a row when I hover … (read more)

I subscribe to The Times (UK) and use many of their different portals. I am, however, experiencing a really odd problem. For the last three Mondays in a row when I hover over a link it shows one destination which is now three weeks out of date and downloads same when clicked. When I Inspect(Q) the relevant bit of script it shows the correct page for the current week. All other links from the current edition work as expected. The link works correctly on other days of the week. The IT support at The Times have no idea why this is happening and have simply asked me to do stupid things like clearing all cache and cookies relevant to their site. this has no effect whatsoever!

How can this happen and have you any help on the subject?

Asked by beb25hex12 1 year ago

Answered by zeroknight 1 year ago

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Can't bring up firefox

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message Error Platform version 118.0.1 is not compatible with … (read more)

This morning when I exited firefox and then tried to bring it up again (windows10) I got an error message

Error Platform version 118.0.1 is not compatible with

       MinVersion >= 118.0
       MaxVersion >= 118.0

I have a lot of of Important Book Marks and don't have the bookmarks backed up any where.

I don't remember updating Firefox this morning but could have.

How do I fix and at the same time retain my bookmarks an other information from 118.0 I have a different version an older version Firefox installed on my computer (115.0.2) which I only use for google voice - I am using this installation to ask this question.

Thanks,

Asked by Gordon Denler 1 year ago

Answered by Gordon Denler 1 year ago

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Opening bookmarks

I like when I open a bookmark, that I am not forced to view it right away. This can be VERY annoying when opening multiple bookmarks but I want to stay on my current one … (read more)

I like when I open a bookmark, that I am not forced to view it right away. This can be VERY annoying when opening multiple bookmarks but I want to stay on my current one without having to switch back to the one I was using. I would like an option added at least to have bookmarks in that automatically switch to when opening. Please.

Asked by FormDrop 1 year ago

Answered by TyDraniu 1 year ago

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recently, website config.office.com shows blank by Firefox, even for a new fresh OS and instally installed Firefox

recently, website config.office.com shows blank by Firefox, even for a new fresh OS and install installed Firefox also, I tried from my different clients, it's the same … (read more)

recently, website config.office.com shows blank by Firefox, even for a new fresh OS and install installed Firefox

also, I tried from my different clients, it's the same behavior, no matter Windows OS 11 10, or Windows Server 2016 2019 2022

it's able to load in MSEdge.

Asked by Lincky Lin 1 year ago

Answered by zeroknight 1 year ago

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How do I reorder Bookmarks in Toolbar

I used to be able to simply click and drag to reorder bookmarks but this no longer works (Firefox 115.02). Is there a new way to do this or, if a bug, when will it be fix… (read more)

I used to be able to simply click and drag to reorder bookmarks but this no longer works (Firefox 115.02). Is there a new way to do this or, if a bug, when will it be fixed?

Asked by praylett1 1 year ago

Answered by praylett1 1 year ago

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Doubling click a word open a search bubble - now gone

Hello, I recently installed a fresh FF 115.0.2 (after years of importing my old profile). I noticed a really nice feature, when double clicking a word, a search bubble wo… (read more)

Hello, I recently installed a fresh FF 115.0.2 (after years of importing my old profile). I noticed a really nice feature, when double clicking a word, a search bubble would open with 4 icons (google, google maps, wikipedia and something else) and you could click one of them and it would open a new tab and search for the selected text.

Today I noticed it is missed. I didn't upgrade FF, I didn't install any new add-on and I didn't even close FF since the last time it worked.

Any ideas how to get it back? And how to add other providers to this very nice feature?

Thanks

Asked by tanin 1 year ago

Answered by zeroknight 1 year ago

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Pocket taking over my computer

How do I remove pocket from Firefox? The published solution does not work. When I type "about:config" in the URL, then "pocket," and change the "extensions.pocket.enab… (read more)

How do I remove pocket from Firefox?

The published solution does not work. When I type "about:config" in the URL, then "pocket," and change the "extensions.pocket.enabled" to "false," the pocket page still shows up after I close a session or a screen asking me to sign in to pocket. I am always closing unnecessary pocket related tabs.

As I remember, one time it worked but only for two days and then the some form of the pocket page showed up again.

Restarting Firefox does not change anything. Please advise.

Asked by dougg1 1 year ago

Answered by dougg1 1 year ago

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a website wont load on normal but will on private mode

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht… (read more)

the website channel 4 wont load and videos wont play on the normal firefox. it was fine a couple of weeks ago. if i load the website in private window, it works fine wiht no issue.

Asked by nfletcher13 1 year ago

Answered by Terry 1 year ago

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Twitter buttons disappearing, notifications page broken.

Hey, this has been going on for a few days, but when I try to use twitter on desktop, there are no retweet/like/reply buttons. This problem doesn't exist on Chrome or the… (read more)

Hey, this has been going on for a few days, but when I try to use twitter on desktop, there are no retweet/like/reply buttons. This problem doesn't exist on Chrome or the Mobile app. I can reply to things, but that's it. I also can't browse through my notifications without the page immediately displaying the "Something went wrong. Try reloading." message. I'm not sure what's causing this or if it's just me or what.

Asked by efrainwriting 1 year ago

Answered by efrainwriting 1 year ago

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missing theme preview pics etc.

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't… (read more)

hi, something happened to my themes. i can no longer see the preview/thumbnail of them, also the authors link is gone. i've been trying everything for hours, but couldn't find anything in about:config that worked. any help would be great, thanks!

Asked by davidw87 1 year ago

Answered by cor-el 1 year ago

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Most of my add-ons are missing from my toolbar after install on new system

The only icons I can see on the right hand side of my toolbar is the NoScript icon, along with the Save to Pocket, FF Account, Extensions and hamburger buttons. I shoul… (read more)

The only icons I can see on the right hand side of my toolbar is the NoScript icon, along with the Save to Pocket, FF Account, Extensions and hamburger buttons.

I should have about 12.

I just installed a new system, launched FF and set it up to sync with my account. Everything else appears to run fine - passwords, history, etc. The Tree Style Tab works fine too.

I have double checked the other solutions I found here, such as private viewing options, or trying to find the icons in the customize screen, but that's not the issue.

My other FF instances on other machines are still fine.

I just updated FF on this problem machine to 115.0.2 but no joy.

Asked by Adam H. 1 year ago

Answered by AliceWyman 1 year ago

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Library should open new tab when click item in library

I am very happy with the upgraded Firefox library. It works great except for one feature. Maybe there is a setting for it that I have missed. When I click on an item i… (read more)

I am very happy with the upgraded Firefox library. It works great except for one feature. Maybe there is a setting for it that I have missed.

When I click on an item in my library to open it, it opens it over top of the right-most tab that I have open. That means I always have to be careful to have a blank tab open, otherwise I lose the last item I was viewing. Is there a setting, or can you add a setting, to have the library open links in a new tab, or if one prefers in the existing tab? I want to be able to open in new tabs.

Asked by eberger5 1 year ago

Answered by zeroknight 1 year ago

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Updating FF, using Mac 10.12.6: Will ESR happen automatically?

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say… (read more)

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say in part " Users on those operating systems will be migrated to the ESR 115 version of Firefox."

I want to clarify that when I update to FF 116, FF will automatically install the ESR version, or will I need to do this manually? Also, will this update take a long time, like FF will be installing a totally new (ESR) version, rather than "just" the usual update?

Asked by ChrisG 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago