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  • Archived

Move logins/passwords from Windows 8.1 to Windows 11.

Syncing doesn't work from old computer to new computer. logins now converted to .csv and stored on new computer. How to move from Excel file to Firefox? Can it be done?… (read more)

Syncing doesn't work from old computer to new computer. logins now converted to .csv and stored on new computer. How to move from Excel file to Firefox? Can it be done?

Asked by Tom 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Using Microsoft TEAMS on Firefox with Windows 11

Purchased new laptop with Windows 11 Installed. Can't seem to get Microsoft TEAMS software to function on this Operating System. get a fault when I try to log in. Fault c… (read more)

Purchased new laptop with Windows 11 Installed. Can't seem to get Microsoft TEAMS software to function on this Operating System. get a fault when I try to log in. Fault code says "Unable to join meeting. Check URL and try again." Please note; seem to have issue with Microsoft not accepting my normal use email account address. Don't even get this far on normal account. Only when logged in on a Microsoft email account does this fault code come back. Please note: Computer sending this request from, not unit having problems with. Seem to have issue on this unit also. Not sure 100% if same problem. This computer, Win 10. Problem computer Windows 11.

Asked by Allan Eves 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Secure Connection Failed when connecting to National Lottery

I get this when connecting to the National Lottery. How can I permit connection? Secure Connection Failed An error occurred during a connection to www.national-lottery.… (read more)

I get this when connecting to the National Lottery. How can I permit connection? Secure Connection Failed

An error occurred during a connection to www.national-lottery.co.uk. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Asked by Charles 2 years ago

Last reply by cor-el 2 years ago

  • Archived

GMaps incorrect location in Firefox, works correctly when running Chrome.

Read all the articles the search brought up about firefox location issues with GMaps. None of them actually fix the firefox location issue. Says I am 100+ miles from wh… (read more)

Read all the articles the search brought up about firefox location issues with GMaps. None of them actually fix the firefox location issue. Says I am 100+ miles from where I am. GMaps on Chrome has my exact position. Setting a default location in MS Maps does nothing for Firefox location.

Windows Maps thinks I am in some podunk town I have never heard of, 104 miles due North of my location. Google Maps on Chrome has my location at about 50 feet from my location. Google Maps on Firefox seems to think the wrong windows location is where I am.

I used the links provided in one article. WhatsmyIP thinks I am 1500 miles away in Wasilla Alaska. ??? I am in Tillamook Oregon till tomorrow, then we move to near Portland. I have No Proxy set, nor do I have a VPN turned on.

I tried turning off Windows 10 Location and that helped a webapp running on Firefox know where I am so I was able to run the speedtest for the campground that populates the campground review site. Tried google maps on firefox again, still thinks I am 100+ miles north of my location. This is Just Weird.

The Developers here need to allow us to set a location manually in Firefox as a work around.

-Bill

Asked by Bills 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

password

Why cant i see my firefox password when i am logged into my account? if i anted to change it i wont know what it is as i selected the suggested pasword from firefo … (read more)

Why cant i see my firefox password when i am logged into my account? if i anted to change it i wont know what it is as i selected the suggested pasword from firefo

Asked by Ben 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Printing

Whenever I print my transfer transcript, it will always combine both the pages into one page. Using other browsers, I would be able to just print the first page but I do … (read more)

Whenever I print my transfer transcript, it will always combine both the pages into one page. Using other browsers, I would be able to just print the first page but I do not have the option in Firefox. I would like to be able to just print the first page and not the combined page 1 and 2. Thank you.

Asked by Melvin Yap 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

download proctoru

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high r… (read more)

hi,i try to have a TOEFL IBT home edition.and it requests me to download proctoru in my MAC. but i can't download extension through firefox. it says it will take a high risk for my computer. how can i figure it out? thank you!

Asked by judyjing.2009 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Firefox apparently deleted by system restore

Greetings... Yesterday, my laptop was functioning without difficulty. Today, when I logged into Windows 10, instead of my usual profile/desktop appearing, a default prof… (read more)

Greetings...

Yesterday, my laptop was functioning without difficulty. Today, when I logged into Windows 10, instead of my usual profile/desktop appearing, a default profile/desktop appeared.

I performed a system restore using the most recent restore point (two days ago). The system restore completed successfully and upon restart and login, my usual profile/desktop appeared.

However, my installation of Firefox no longer completely exists. In the C:\Program Files\Mozilla Firefox directory, many of the files that customarily exist no longer appear, including firefox.exe.

Most certainly, I do not want to lose any of my bookmarks, open tabs, or custom settings that I have established in my Firefox over many years of use. What would be the best way for me to restore Firefox on my laptop, while preserving all of my bookmarks, open tabs, custom settings, etc?

Would a simple reinstall of Firefox accomplish this task, without my losing any of my bookmarks, open tabs, custom settings, etc? Or, is there something else that I should do?

I would sincerely appreciate your feedback regarding this problem. Thank you!

...ted

Asked by Ted Benjeski 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Keep getting new version is available when I have the latest version installed.

I kept getting new version is available while I was up to date. This could be due to this: When I had Firefox in its standard location in C drive, I also installed anoth… (read more)

I kept getting new version is available while I was up to date. This could be due to this:

When I had Firefox in its standard location in C drive, I also installed another copy on my computer's E drive. After a while I uninstalled the E drive version and kept the C drive one.

After that I kept getting a new version is available, but could not be downloaded. I follow the links and find out I do have the latest version. When there is a new version out, in Settings - General - Check for updates I always get the message Firefox is up to date.

I uninstalled Firefox completely, but kept my profile directory contents. After re-installation, I copied contents of my old profile into the new installation default profile.

However, I still get the 'New version is available, but couldn't be downloaded'. The problem is still there.

Somewhere in the files in my profile directory there is still a trace of the E drive installation and the update checking looks at that (I guess ? ) Any suggestions would be appreciated.

Asked by shahriar01001 2 years ago

Answered by Dropa 2 years ago

  • Archived

Signed into my account on my dad's laptop. Data was lost and merged with mine?

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and retur… (read more)

All his bookmarks and saved passwords were merged into my Firefox account and deleted from his laptop when I signed in from my PC. Is there any way to undo this and return/restore the settings on his laptop?

Asked by Neko Alchemy 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Email address and Facebook

Two days ago I tried to log into my Facebook account of several years and was told my email address was not connected to the account. Having tried every which way possibl… (read more)

Two days ago I tried to log into my Facebook account of several years and was told my email address was not connected to the account. Having tried every which way possible to log in I simply cannot . Now I am being treated like a criminal by Facebook. Their website suggests I contact my emil provider hence this mail.

Asked by monica165 2 years ago

Last reply by James 2 years ago

  • Archived

cant save passwords

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page … (read more)

hello. when I sign in to a web site, I get the popup to save password I save it, but it isn't on the saved password page, does anyone know how to get it on that page

Asked by louie 2 years ago

Last reply by Terry 2 years ago