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  • Archived

Cannot login to the VA myhealth website

The VA is updating their website which is a joke. When I try to login to their website it puts me into a loop which keeps asking me to verify my ID. Frustrated, I chan… (read more)

The VA is updating their website which is a joke. When I try to login to their website it puts me into a loop which keeps asking me to verify my ID. Frustrated, I changed back to Google and it worked fine. I don't know how to fix this or explain the problem anymore, but I really like FF but things like this makes me hesitant to continue to use it.

Asked by Paul's Dell Laptop 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Warning when trying to open a window

When using GMX and trying to open the Cloud screens I keep getting a Warning screen and the page won't open and then I am logged out of my acct. I have attached a pic of… (read more)

When using GMX and trying to open the Cloud screens I keep getting a Warning screen and the page won't open and then I am logged out of my acct. I have attached a pic of the screen print as I cannot seem to add the screen print in the system. I need help to correct this issue.

Thanks Shirley

Asked by FreeSGC 2 years ago

Last reply by BadMonk 1 year ago

  • Archived

Pente Website

Some of the links on this site https://pente.org/gameServer/index.jsp don't respond (dead links). Specifically, the "my messages" links (at the top of the page). They do… (read more)

Some of the links on this site https://pente.org/gameServer/index.jsp don't respond (dead links). Specifically, the "my messages" links (at the top of the page). They do work in troubleshooting mode, and when I use Chrome. Anyone know why? Thanks.

Asked by Tonybass5 2 years ago

Last reply by Tonybass5 2 years ago

  • Archived

Browser Language

Using Win 10, I Yahoo email (in French) almost daily. When I return to English work about 1/3 of my screen is still in French in random words. I tried shutting down and… (read more)

Using Win 10, I Yahoo email (in French) almost daily. When I return to English work about 1/3 of my screen is still in French in random words. I tried shutting down and rebooting, same thing. MS thinks the problem is with Firefox. Can you help? I speak French and English fluently but neither is my 1st language. In other words, I can still read the entire web page but it gets tiresome switching back and forth. Thankyou

Asked by aniawa 2 years ago

Last reply by James 2 years ago

  • Archived

Resize Card Reader Image

Please can you advice which way to resize the image of my bank card reader. Each time I open my account on line, the image of the card reader is so long (it seems in a la… (read more)

Please can you advice which way to resize the image of my bank card reader. Each time I open my account on line, the image of the card reader is so long (it seems in a landscape mode) that there is no more space for me to input security details. Is it possible for the image to be resized ie from landscape to portrait. I tried using Ctrl plus and Ctrl minus but it is a bit tricky. Thanks for your help.

Asked by aida.prouse 2 years ago

Last reply by aida.prouse 2 years ago

  • Archived

Multiple Accounts

When I was looking at the site and login credentials I noted there are three accounts listed: @hotmail.com - When I log into Firefox using this account I am granted acce… (read more)

When I was looking at the site and login credentials I noted there are three accounts listed:

@hotmail.com - When I log into Firefox using this account I am granted access to bookmarks and related credentials. @gmail.com - When I try to login using this account, a message is presented saying I need to log in using the main account. This makes sense as this is listed as a secondary account.

My main concern is the last account - when I try to login using those credentials, I need to go through an account set up - including providing my age. So is this an account I should be concerned with, or can it be safely ignored?

Best regards! Loralie

Asked by loralie 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Find-It Pro Browser Hijack

Hi! I had the find-it pro malware on my computer. It caused my new tab page to redirect from Firefox Home to find-it pro. I've since used Malwarebytes to remove the virus… (read more)

Hi! I had the find-it pro malware on my computer. It caused my new tab page to redirect from Firefox Home to find-it pro. I've since used Malwarebytes to remove the virus, but the redirect is still happening. It only happens when I have my new tab page set to Firefox Home, which makes me think that there's something still installed on Firefox that causes an automatic redirect. I don't see any extensions that would be causing it. Is there anything I can do that wouldn't involve refreshing my browser? I don't want to download all of my extensions again. Thanks!

Asked by sophia.magri.99 2 years ago

Last reply by sophia.magri.99 2 years ago

  • Solved
  • Archived

Unable to Sign in with

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also n… (read more)

I am unable to sign in with google on Firefox. I have disabled all my add-ons. Have popups turned on and still I cannot click on the lock in Google link on. I have also noticed that I am unable to sign in using Facebook on another website. Ity appears as if I am not getting pop-ups but I don't have popups turned off. I have restarted Firefox and still no joy.

Any help or advice would be greatly appreciated.

Asked by Emma 2 years ago

Answered by Emma 2 years ago

  • Solved
  • Archived

Using stylus to remove stories from Facebook

Hello Is it possible to use the stylus add-on to remove the stories from Facebook? I am not a programmer by any mean but i like to "play" with the inspector and i found o… (read more)

Hello Is it possible to use the stylus add-on to remove the stories from Facebook? I am not a programmer by any mean but i like to "play" with the inspector and i found out that by deleting a node the stories disappear. So I was wondering if i can use stylus to delete this node for me! Thank you!

Asked by spartakooss 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Why do cookies persist after clicking "Clear Data"?

Hi Mozilla community, The Developer Tools -> Storage -> Cookies pane shows cookies currently being stored by Firefox. If I close my browser, these cookies are au… (read more)

Hi Mozilla community,

The Developer Tools -> Storage -> Cookies pane shows cookies currently being stored by Firefox.

If I close my browser, these cookies are automatically deleted. However, if I follow the steps on [1], the cookies are still there, and don't get deleted. *Why?*

Thanks in advance!

Steps to reproduce:

- Start a new Firefox session
- Open Developer Tools -> Storage -> Cookies and see that the list is empty
- Go to youtube.com and click Accept All on the cookies popup
- Developer Tools -> Storage -> Cookies now shows a cookie from YouTube, as per the attached screenshot
- Go to Settings->Privacy & Security->Cookies and Site Data -> Clear Data -> Clear
- Go back to Developer Tools -> Storage -> Cookies and click on the refresh icon
- The YouTube cookie is still there
- However either of the following actions will correctly delete this cookie:

1) closing firefox (with Always Use Private Browsing Mode enabled) 2) manually deleting the cookie from the list in Developer Tools -> Storage -> Cookies


[1] https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Asked by tomchopin 2 years ago

Answered by cor-el 2 years ago

  • Archived

How to hide "Shot Copied" Notification PERMANATELY when taking screenshots?

This is a duplicate problem of [[this post|https://support.mozilla.org/en-US/questions/1237229]], however the chosen answer is silly and not practical to implement becaus… (read more)

This is a duplicate problem of [[this post|https://support.mozilla.org/en-US/questions/1237229]], however the chosen answer is silly and not practical to implement because it requires a setting change after every restart. Yeah I'll try to remember to do that.... NOT!

I have dom.webnotifications.enabled set to false but these annoying notifications still appear. They require user intervention to close. I don't fing want notifications about anything, much less that I screenshotted something. Please tell me how to get rid of this crap so I don't have to download a third party add-on.

Asked by gsrgtrdg4565653 2 years ago

Last reply by James 2 years ago

  • Solved
  • Archived

Could not recover logins, keep overwrite when auto sync

Hi support team, Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud. Fortunately, I still keep all login files (json and key db fil… (read more)

Hi support team,

Yesterday, I suddenly removed all logins and somehow my profile was synced to the cloud.

Fortunately, I still keep all login files (json and key db files), I tried to recovery all my logins, it was successfully.

But, right after that my profile was synced from the cloud to my machine then whole logins were clear.

So how can I overwrite my profile in the cloud so I can totally recovery my old logins?

Kindly help to give my some advice.

Thanks!

Asked by LHien 2 years ago

Answered by Dropa 2 years ago

  • Archived

How do I get search results FROM the new tab page to OPEN in a new tab

By default, search results from the "new tab" page don't open a new tab, because that page is meant to be opened prior to initiating a search. However, I prefer to have … (read more)

By default, search results from the "new tab" page don't open a new tab, because that page is meant to be opened prior to initiating a search. However, I prefer to have the new tab page pinned so that non pinned tabs can all be closed and have something to fall back to other than my pinned tabs.

Therefor, it would be nice to disable search results opening a new tab from this "new tab" page due to how I use it (which is a preference that is required for having pinned tabs since the home page does not open unless all tabs are closed).

Asked by gsrgtrdg4565653 2 years ago

Last reply by gsrgtrdg4565653 2 years ago

  • Solved
  • Archived

Broken font-families

Hi everyone, lately I started experiencing a font-family-related issue. On certain websites the font-families/styles look broken. I tried troubleshooting the issue by my… (read more)

Hi everyone,

lately I started experiencing a font-family-related issue. On certain websites the font-families/styles look broken. I tried troubleshooting the issue by myself without any luck. What I did so far was reset my Windows fonts to default, reinstall Firefox and look what font-families are loaded through the Inspect tool. If I opened the same web page in Chrome the font looks OK. Two websites the issue is most visible at - support.fiverr.com and gmail.com when someone replies to my e-mail.

Please find below a screenshot of what I mean

Asked by koko 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Archived

Third apps links open on without a specific container

Hello, I'm currently trying to log-in on Postman application. This aplication when log-in button is pressed a tab on firefox is open with the postman site log-in. The t… (read more)

Hello,

I'm currently trying to log-in on Postman application. This aplication when log-in button is pressed a tab on firefox is open with the postman site log-in. The trouble comes when trying to re-open the tab on another container. It breaks the log-in. To resolve this I would be interesting to some way to choose an specific or default container for new or incoming tabs.

Asked by Alex Blanes 2 years ago

Last reply by Alex Blanes 2 years ago

  • Archived

Stopping forced scaled video stream.

Is there a way to turn off the scaled video stream permanently that is usually placed at the lower right of the web page. Is there a name for this. SFgate.com forces a sc… (read more)

Is there a way to turn off the scaled video stream permanently that is usually placed at the lower right of the web page. Is there a name for this. SFgate.com forces a scaled video stream when the main video stream is out of view. You can X out of the stream but it comes back eventually.

Asked by pauljg 2 years ago

Last reply by cor-el 2 years ago

  • Archived

email

How does firefox know my old email? Upon entering an old email to sign in, firefox prompts for me to enter the "primary" email for the account. How do I delete this old e… (read more)

How does firefox know my old email? Upon entering an old email to sign in, firefox prompts for me to enter the "primary" email for the account. How do I delete this old email? My account clearly shows no other "secondary" email provided. Will I have to delete my account?

Asked by snowbellysurfer 2 years ago

Last reply by snowbellysurfer 2 years ago

  • Archived

Problem with Screenshot in Newest Version of Firefox

For Firefox version 104.0.2, the screenshot feature is not working. This includes the icon that can be placed in the toolbar, the right click on webpage feature and the … (read more)

For Firefox version 104.0.2, the screenshot feature is not working. This includes the icon that can be placed in the toolbar, the right click on webpage feature and the ctrl+shift+S method. You can "find" the feature (e.g., the "take screenshot" option will appear in the right clear option) but regardless of the manner selected, teh feature is inoperable.

Asked by drstone10 2 years ago

Last reply by drstone10 2 years ago