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from yesterday evening I can no long sign in to my ITV Hub

After using my laptop to view tv as usual all was fine until ealy evening when I could no long sign in to ITV hub. My email address & password are saved as usual but… (read more)

After using my laptop to view tv as usual all was fine until ealy evening when I could no long sign in to ITV hub. My email address & password are saved as usual but message said they are not correct. I tried 'forgot password' and changed it, still no good. Tried to create new account but still no use. I have no idea what has happened or what to do to restore it (Im an oldie). Everything else on the laptop seems to be ok, BBC, Ch 4 etc. Can anyone help please?

I cannot find anywhere on ITV site to get 'chat' or telephone help

Sign in Please check your email and password then try again Email Password

Asked by denisegreen7 2 months ago

Last reply by CD429er 2 months ago

[macos] Picture in picture mode opens in full screen

I started having this issue after a crash with an update to version 103 after restart. And since then when I open firefox in full screen (mac) and open a youtube video an… (read more)

I started having this issue after a crash with an update to version 103 after restart. And since then when I open firefox in full screen (mac) and open a youtube video and click the picture in picture mode, firefox will just open a open/popup a new picture in picture in full screen mode instead of a smaller picture in picture window. I'm not sure if this is a macos bug or firefox.

bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1782056

Asked by leeyongyong1 4 months ago

Last reply by LKB 4 months ago

Backup data before Firefox Sync or Firefox Account resets data due to forgotten password

I forgot my password to Firefox Sync account. But at the moment I can still access the account from one of my devices which i have previously logged in, and needs a way t… (read more)

I forgot my password to Firefox Sync account. But at the moment I can still access the account from one of my devices which i have previously logged in, and needs a way to backup all the sync data so I can restore them back to Firefox Sync after resetting the password. As I read, resetting the password clears all sync data as Firefox cannot decrypt the data without the old password. Is there a way to backup my current Sync data, and restore them after the reset? If so, can you please guide me on how to do it?

Asked by Missaka 4 months ago

Last reply by Dropa 4 months ago

SSL Issues with my site & Firefox

Hi all, I have a site that I am working on for myself. Its a WordPress site using a commercial theme. The problem I have is that I am not showing as secure in the address… (read more)

Hi all,

I have a site that I am working on for myself. Its a WordPress site using a commercial theme. The problem I have is that I am not showing as secure in the address bar when opened in Firefox. Its fine in other browsers but Firefox tells me that I have insecure content with the message " Parts of this page are not secure (such as images) " and shows the exclamation mark by the padlock in the address bar.

I have installed a plugin called SSL Insecure Content Fixer and tried various setting but without success. I have also checked my site with https://www.whynopadlock.com/ and passed with flying colours so at a bit of a loss now.

If anyone has any suggestions that would be great.

Many thanks, Chris

Asked by Chris1968 3 months ago

Last reply by cor-el 3 months ago

Opening firefox

Hello, I recently worked with two opened firefox windows and I had to shrink one of them. Since that time, every time I open firefox from scratch it opens shrinked, not i… (read more)

Hello, I recently worked with two opened firefox windows and I had to shrink one of them. Since that time, every time I open firefox from scratch it opens shrinked, not in full size. And I can't find a way to make it open in full size every time I open Firefox. Can I please get some advice on that?

Thanks in advance Nika

Asked by nraos.stojnic 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Labels printing too big for space

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the labe… (read more)

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the label prints. If I download the label onto my laptop and then print, it prints in the correct size. I can also print that same label from my old Mac computer and it works correctly. Why is it suddenly not working to print directly from the website (or Gmail)?

Asked by tisha92 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Firefox crashes then locks computer up to point I have to power off to fix

Just recently My patient portal at Baylor Scott and White was changed. When I log into the portal everything is fine until I try to see messages from Doctor. It at this… (read more)

Just recently My patient portal at Baylor Scott and White was changed. When I log into the portal everything is fine until I try to see messages from Doctor. It at this time the crash begins, sometimes the screen goes black then White and black again repeating a few times, the the computer locks up and I have no mouse or keyboard and no error option or anything.. I have to power down computer to fix where everything is ok... The tech at Baylor Scott and White said its at my end because no one else has complained and suggested I use Chrome, which I did and it works, I can retrieve messages without crashes??

Asked by v_jones48 3 months ago

Last reply by Paul 3 months ago

Lost bookmarks

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What… (read more)

Started my computer this morning and tried to use Firefox and it froze. So bad that I had to restart my computer. I re-installed Firefox but it deleted my bookmarks. What do I have to do to get them back? Fortunately I did a backup on my computer before re-installing Firefox. Is there some other way to get them back other than to restore the backup? Any help will be greatly appreciated. I just wish I wasn't such a Luddite when it comes to computers.

Eric Nerenberg [email and phone# removed from public]

Asked by webneck 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

History sidebar

I updated my OS to Ubuntu 22.04.1 LTS and now when I open Firefox (Version 104.0) my history comes up automatically as a sidebar. I don't want this to happen, how can I m… (read more)

I updated my OS to Ubuntu 22.04.1 LTS and now when I open Firefox (Version 104.0) my history comes up automatically as a sidebar. I don't want this to happen, how can I make it stop?

Asked by fftandy 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Apparently, an automatic upgrade was made to Firefox yesterday. Ever since than, I can no longer browse some sites I go to, including some bookmarked sites. I'd like to revert back to what I had. Can I do this? I use Wi10n .

Apparently, an automatic upgrade was made to Firefox yesterday. Ever since than, I can no longer browse some sites I go to, including some bookmarked sites. I'd like to r… (read more)

Apparently, an automatic upgrade was made to Firefox yesterday. Ever since than, I can no longer browse some sites I go to, including some bookmarked sites. I'd like to revert back to what I had. Can I do this? I use Win10.

Asked by shierl 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Lost bookmarks with up date

Upon opening Firefox an update was installed. Now I cannot find any of my bookmarks. How do I go back to previous version/recover? While I understand the need for upda… (read more)

Upon opening Firefox an update was installed. Now I cannot find any of my bookmarks. How do I go back to previous version/recover? While I understand the need for updates, I don't understand it not automatically migrating important data.

Asked by harryag70 3 months ago

Last reply by cor-el 3 months ago

Downloading files fails, Ubuntu snap install, possible workaround

After visiting many sites, and removing and reinstalling the snap, logging out of sync, using troubleshooting mode, and a few other tests, I figured out that checking the… (read more)

After visiting many sites, and removing and reinstalling the snap, logging out of sync, using troubleshooting mode, and a few other tests, I figured out that checking the "Always ask you where to save files" disables downloading. When I click to download, the page refresh button cycles and no other action occurs, there should be a pop-up to give choice about where to download the file.

I assume it has to do with file permissions with snap and the possibility of going outside of /home. Once I unclick "always ask.." I am able to download again.

Firefox 104, Ubuntu 22.04. Brand new OS install.

Asked by klapenotiere 3 months ago

Last reply by cor-el 3 months ago

Items are missing from the glassdoor web

It has happened to me several times that I cannot see the reviews of companies on the GlassDoor website, while with other browsers I can. Only the top part of the website… (read more)

It has happened to me several times that I cannot see the reviews of companies on the GlassDoor website, while with other browsers I can. Only the top part of the website is visible, but the bottom part is all empty. For example https://www.glassdoor.com.br/Avalia%C3%A7%C3%B5es/C-and-A-Moda-Avalia%C3%A7%C3%B5es-E4350585.htm

Thankyou for yout time

Asked by Marcelo 3 months ago

Last reply by cor-el 3 months ago

Mozilla vpn app

I have tried 6 download attempts and cannot successfully install/access Mozilla VPN even though I believe I paid for it and obtained the discount FIREFOX104 -- Please get… (read more)

I have tried 6 download attempts and cannot successfully install/access Mozilla VPN even though I believe I paid for it and obtained the discount FIREFOX104 -- Please get an agent to help me override Windows 11 VPN; I want to use it on my phone devices as well -- if I can get it to work. tgoldstrand@gmail.com

Asked by tgoldstrand 3 months ago

Last reply by cor-el 3 months ago

Latest Firefox Upgrade issue

bold text This is the 2nd time that I've had something weird happen in Firefox after latest upgrade. Today I could connect to my MyUPMC account but could not do anything… (read more)

bold text This is the 2nd time that I've had something weird happen in Firefox after latest upgrade. Today I could connect to my MyUPMC account but could not do anything when there -- spinning -- from Firefox browser. After much troubleshooting I tried Brave browser and got connected and all working immediately. I also tried my iPhone and was successful.

Last problem I had was an anomaly with Amazon which you eventually fixed. Please do not release upgrades until they work.

Asked by razorburke 3 months ago

Last reply by cor-el 3 months ago