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  • Solved

Popups not working

I am trying to open the chat for Notion support (Intercom) but it just does not work on Firefox. It works on Chromium browsers and I have tried turning the popup blocker … (read more)

I am trying to open the chat for Notion support (Intercom) but it just does not work on Firefox. It works on Chromium browsers and I have tried turning the popup blocker off from privacy settings, add Notion to exceptions but it still is not working.

Asked by Amay 5 months ago

Answered by user104147805413306348376805769878442569366 5 months ago

  • Solved

fake "update available" for firefox

Every time I launch Firefox a message appears on the top right corner asking to update with the following text: "Update available Download the latest version of Firefox" … (read more)

Every time I launch Firefox a message appears on the top right corner asking to update with the following text: "Update available Download the latest version of Firefox"

I have never followed this message for I've suspected fake, but it keeps appearing, and every time more and more often along the day (at the beginning it was only once per launch). This keeps occurring in spite of updating to the latest Firefox update (103.0.2) through the "About Firefox" top left menu on my Mac.

Please advise how to get rid of this annoying message. Is this a potential hack or virus attack?

MacBook Pro 15", Late 2013 on Mac Os 10.15.7 "Catalina"

Asked by raul.films 5 months ago

Answered by cor-el 5 months ago

  • Solved

Google Images search results are not working properly and I am not sure how to fix it

I am pasting this video link first to show exactly is happening when I use Google Images Search results. https://youtu.be/HD-GPkORQPA This happened suddenly. Everything … (read more)

I am pasting this video link first to show exactly is happening when I use Google Images Search results. https://youtu.be/HD-GPkORQPA

This happened suddenly. Everything was fine when I last used google image results, I was playing a game and when I alt+tabbed to search for something, this was happening. I have no idea what could have caused it since I didn't install any new extensions, CSS styles, programs in my PC nor any big changes that would give me an idea of where to start.

I already tried disabling all the extension and that didn't help at all. The only way I've managed to make this stop, was when I opened a private window. There the image search results were fine and I could zoom in, and out and no weird scrollbar issues were happening.

I went back to a normal window in Firefox, and noticed that if I log out from my Google account, this will also fix the issue. And when I logged back in, the issue was happening again.

Anyone have any idea why this would happen, and how I can fix it? Thank you!

Asked by NathanTheGraves 5 months ago

Answered by NathanTheGraves 5 months ago

  • Solved

Outlook Notifications

I have recently set Outlook Mail to send desktop notifications when email is received. This works when the setting is on. However I have noticed twice in 3 days the setti… (read more)

I have recently set Outlook Mail to send desktop notifications when email is received. This works when the setting is on. However I have noticed twice in 3 days the setting has been turned off- but not by me! This is unacceptable. I would be grateful if you can advise me of anything I can do to ensure that when I change a setting/preference in FF that it stays changed until I select a different setting myself. In the case of email it is important as may miss something important. Thank you,

Steven Kiernan

Asked by Steven 5 months ago

Answered by Steven 5 months ago

  • Solved

not sizing labels correctly to Dymo 4XL

Firefox has suddenly stopped sizing shipping labels when downloading them from Amazon and ebay. They print way too large. Changing the printer setting, size, etc does not… (read more)

Firefox has suddenly stopped sizing shipping labels when downloading them from Amazon and ebay. They print way too large. Changing the printer setting, size, etc does not help. It seems as though Firefox is converting them somehow. I have tried clearing the printer settings in Firefox also.

Asked by aleedalipocky 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

when stop scrolling with mousewheel, the page still keeps moving a bit

When I use the scrollwheel, I prefer the image/spreadsheet table/webpage, whatever, to move when, and only as long as I turn the wheel, and immediatly stop moving as soon… (read more)

When I use the scrollwheel, I prefer the image/spreadsheet table/webpage, whatever, to move when, and only as long as I turn the wheel, and immediatly stop moving as soon as I stop turning the wheel.

But FireFox has some sluggish 'creep', by which I mean that the pages keeps (slowly) moving before it finally stops. I personally find that very annoying. It's like having old and rusty brakes on your car.

I checked about:config, but there are many options regarding scrolling, and none of them makes it clear to me what it does.

Can some kind soul tell me how to give me back full control of my mousewheel? Turn = move Don't turn = don't move

TIA!

Asked by jistme 5 months ago

Answered by jistme 5 months ago

  • Solved

Firefox still saves files that I only want to open

Since version 98, Firefox still saves files in the designated Downloads folder, even if I just want to open them. This new behavior keeps cluttering up the Downloads fold… (read more)

Since version 98, Firefox still saves files in the designated Downloads folder, even if I just want to open them. This new behavior keeps cluttering up the Downloads folder with unnecessary garbage. What I want to have in there is what I choose to download myself, not some temporary files. That's what the Temp folder is for.

The problem https://support.mozilla.org/en-US/questions/1370409 is marked as closed, unfortunately with no fix. Will anyone be addressing this yet, or do users have to get used to it?

I, after a few months, chose to switch back to version 97.0.2 I will no longer accept updates regardless of new security patches. Unfortunately.

Asked by sepie761 5 months ago

Answered by Terry 5 months ago

  • Solved

Auto Login issue

Hi, My browser started slowing down so I did the reset as suggested. Unfortunately, this changed the login settings and now when I go to my Gmail, Minds, mewe or other a… (read more)

Hi, My browser started slowing down so I did the reset as suggested. Unfortunately, this changed the login settings and now when I go to my Gmail, Minds, mewe or other accounts is auto signs me in. I have gone into to settings and unchecked the auto fill and Ask to save logins and passwords for websites. That did nothing. I do not want any pages to auto login but I would like to be able to select a user name an password when I go to enter a webpage that requires one. Having the Auto login is a hug security issue for me. Can you please help.

Asked by m.george6162 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

Password generator does not appear on some sites firefox

Idk why but sometimes firefox just doesn't prompt to generate secure password, I even have to download some extensions to generate secure password (Secure Password Genera… (read more)

Idk why but sometimes firefox just doesn't prompt to generate secure password, I even have to download some extensions to generate secure password (Secure Password Generator) meaning more secure issues.

My guess is that you guys probably hardcoded something like {if "type: password" then prompt}, but it's still partly fault at developers too for bringing these huge chunks of javascript.

In screenshot there's element examaple in which i input password but no prompt whatsoever.

Asked by astyd637 5 months ago

Answered by astyd637 5 months ago

  • Solved

Google Images search results are not working properly and I am not sure how to fix it

I am pasting this video link first to show exactly is happening when I use Google Images Search results. https://youtu.be/HD-GPkORQPA This happened suddenly. Everything … (read more)

I am pasting this video link first to show exactly is happening when I use Google Images Search results. https://youtu.be/HD-GPkORQPA

This happened suddenly. Everything was fine when I last used google image results, I was playing a game and when I alt+tabbed to search for something, this was happening. I have no idea what could have caused it since I didn't install any new extensions, CSS styles, programs in my PC nor any big changes that would give me an idea of where to start.

I already tried disabling all the extension and that didn't help at all. The only way I've managed to make this stop, was when I opened a private window. There the image search results were fine and I could zoom in, and out and no weird scrollbar issues were happening.

I went back to a normal window in Firefox, and noticed that if I log out from my Google account, this will also fix the issue. And when I logged back in, the issue was happening again.

Anyone have any idea why this would happen, and how I can fix it? Thank you!

Asked by NathanTheGraves 5 months ago

Answered by NathanTheGraves 5 months ago

  • Solved

'Import from a File' button in the Passwords tab does not work

I have my saved login and password details from another browser in a CSV and would like to import them to Firefox. I initially did not have the 'Import from a File' optio… (read more)

I have my saved login and password details from another browser in a CSV and would like to import them to Firefox. I initially did not have the 'Import from a File' option in the drop down menu of the Logins and Passwords tab. After following a guide that instructed to set signon.management.page.fileImport.enabled to true in the about:config page, the option appeared. However, the said option is unresponsive to any clicks. The drop down menu simply closes once the option is selected, without any other reaction.

I'm not sure if this is a related problem but I am also unable to use the Import Wizard that appears on performing Alt+F and choosing 'Import From Another Browser...' The Import Wizard window only appears with a message that says "No programs that contain bookmarks, history or password data could be found."

Firefox browser version: 103.0.2 (64-bit) OS: Ubuntu 22.04 (64-bit) Windowing System: Wayland

Funnily enough, the 'Browse..' button for adding images under this support question doesn't work either.

Asked by Fuzzy 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

  • Solved

hide bookmark text in Firefox (reveal text on mouse hover)

Hey :) https://support.mozilla.org/en-US/questions/1265175 This no longer seems to work on my new mac (M1, FF 103.0.2) Or maybe I did something wrong but I cannot figure … (read more)

Hey :)

https://support.mozilla.org/en-US/questions/1265175 This no longer seems to work on my new mac (M1, FF 103.0.2)

Or maybe I did something wrong but I cannot figure it out.

Basically, I get no change whatsoever after creating the userChrome.css file and placing it in the appropriate "chrome" folder in my profile folder...

Please help me figure this out.

Best, Julien

Asked by juliendalcol 5 months ago

Answered by juliendalcol 5 months ago

  • Solved

Google Image Previews look off center in vanilla Firefox

Starting yesterday, the preview images in GIS has been looking off center in Firefox (see attached). If I switch to protection mode the image looks fine. If I open up i… (read more)

Starting yesterday, the preview images in GIS has been looking off center in Firefox (see attached). If I switch to protection mode the image looks fine. If I open up in any other browser it looks fine as well. I have already cleared my web cache and cookies, refreshed Firefox and then reinstalled it, changed my screen resolution settings, and nothing seems to be fixing it. There's no apparent settings in Google itself to adjust the image...it just started doing that in Firefox out of nowhere.

Asked by spaceferret 5 months ago

Answered by spaceferret 5 months ago

  • Solved

Twitter does not login on Firefox on Ubuntu

i am using Firefox Snap version 103.0.2 (64-bit) on Ubuntu 22.04. Whenever I try logging in to twitter, It shows a blank screen after I press login button after entering … (read more)

i am using Firefox Snap version 103.0.2 (64-bit) on Ubuntu 22.04. Whenever I try logging in to twitter, It shows a blank screen after I press login button after entering the password (Image is attached). I can login to other browsers I have installed on my laptop.

I have tried removing cookies of Twitter.com several times and even reinstalled snap version but the issue is still there. Any fixes for this? I can't keep switching browsers just for using twitter.

Asked by Jamshaid 5 months ago

Answered by Jamshaid 5 months ago

  • Solved

How to disable autosave for bookmarks

I have the option 'Show editor when saving' checked, so I'm getting the bookmark editor popup window when I want to save a bookmark . However, more often than not, a book… (read more)

I have the option 'Show editor when saving' checked, so I'm getting the bookmark editor popup window when I want to save a bookmark .

However, more often than not, a bookmark is being saved without me clicking the Save button .

My understanding is that it's a feature of sorts, but it's driving me bonkers, and I just can't remember what I need to do to not save a bookmark - hit esc. , click the star button again, use the keyboard shortcut, or whatever it is . Nor do I care to be frank, I really just want Firefox to not save a bookmark without confirmation , which I thought would be the main point of having the optional editor window .

Is there any way to disable autosave for bookmarks completely ? Sorry about the rant, it's just so unintuitive and annoying, and I'm tired of cleaning out my bookmark folders all the time ...

Asked by karlserer 5 months ago

Answered by TechHorse 5 months ago

  • Solved

Firefox won't load SCORM modules

As a Teacher I load SCORM modules into Canvas. Up to last May they all worked just fine. School just started and I'm now finding my SCORM modules will not open with Fir… (read more)

As a Teacher I load SCORM modules into Canvas. Up to last May they all worked just fine. School just started and I'm now finding my SCORM modules will not open with Firefox. If I use Chrome they work just fine. I have refreshed Firefox and also gone into troubleshooting mode. They still won't load. They do load when played directly from my hard drive. I can't help that some security feature in a newer version of Firefox is blocking this.

Asked by Tom-Brox 5 months ago

Answered by Tom-Brox 5 months ago

  • Solved

Using Firefox with a VPN yields PR_END_OF_FILE_ERROR

Using Windows 11. I'm using a free Proton VPN. My Firefox version is 103.02. I want to be able to continue to use the VPN when using Firefox to check my gmail accounts. I… (read more)

Using Windows 11. I'm using a free Proton VPN. My Firefox version is 103.02. I want to be able to continue to use the VPN when using Firefox to check my gmail accounts. If I disconnect the VPN, Firefox lets me access my mail site without a problem. When I use the VPN connected, I'm getting a PR_END_OF_FILE_ERROR

Is there a way to keep the VPN on and connect with no error? Is there a Firefox setting I can change? I don't have proxy selected in Win 11 connections. Cache is cleared.

Asked by lakshmigoode99 5 months ago

Answered by cor-el 5 months ago

  • Solved

Scrolling lagging on every website

I get so choppy scrolling that my eyes hurt after few minutes. Doesn't happen on Chrome or Edge. It is most noticable on YouTube. It feels like it's running at 15fps … (read more)

I get so choppy scrolling that my eyes hurt after few minutes. Doesn't happen on Chrome or Edge. It is most noticable on YouTube. It feels like it's running at 15fps

Asked by SpookieGames 5 months ago

Answered by SpookieGames 5 months ago

  • Solved

Google Calendar and Other Sites Not Rendering Correctly

Google Calendar and a few other websites do not render symbols correctly. Please see attached. What should be displayed instead of letters are symbols such as > or ^. … (read more)

Google Calendar and a few other websites do not render symbols correctly. Please see attached. What should be displayed instead of letters are symbols such as > or ^. I've tried updating FF (103.0.2), ran in Safe Mode, disabled extensions, and nothing has helped. I'd like to keep using FF instead of Safari (running MacOS Monterey 12.5.1), but this is annoying.

Any ideas?

Asked by Brian B. 5 months ago

Answered by Brian B. 5 months ago